Upgrade to Mountain Lion and Office 2011: Office Crashes when I hit the "Print" button
Hello Community, I just upgraded to Mountain Lion, but now my Office 2011 crashes every time I want to print. Word, Excel and Power Point have the same problem. What can I do? Here is the crash log I get:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-11-10 18:42:00 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.2.3.120616
Crashed Module Name: CoreFoundation
Crashed Module Version: 744.12
Crashed Module Offset: 0x00012746
Blame Module Name: PrintFabPDE
Blame Module Version: 2.14
Blame Module Offset: 0x00006ea6
Application LCID: 1036
Extra app info: Reg=en Loc=0x040c
Crashed thread: 0
Thread 0 crashed:
# 1 0x990e2746 in _CFNumberGetValue + 0x00000026 (CoreFoundation + 0x00012746)
# 2 0x0abecea6 in _MyGetTicket + 0x00000066 (PrintFabPDE + 0x00006ea6)
# 3 0x0abe7a3c in _MyInitialize + 0x000000BC (PrintFabPDE + 0x00001a3c)
# 4 0x1393051c in _CreateDefaultFileName + 0x00004E30 (PrintCocoaUI + 0x0001751c)
# 5 0x139212a6 in (PrintCocoaUI + 0x000082a6)
# 6 0x13921982 in (PrintCocoaUI + 0x00008982)
# 7 0x13921feb in (PrintCocoaUI + 0x00008feb)
# 8 0x1391ff06 in (PrintCocoaUI + 0x00006f06)
# 9 0x1391e4a2 in (PrintCocoaUI + 0x000054a2)
# 10 0x1391c46d in (PrintCocoaUI + 0x0000346d)
# 11 0x139354ae in _CreateDefaultFileName + 0x00009DC2 (PrintCocoaUI + 0x0001c4ae)
# 12 0x13934da0 in _CreateDefaultFileName + 0x000096B4 (PrintCocoaUI + 0x0001bda0)
# 13 0x955d71a6 in -[NSWindowController _windowDidLoad] + 0x000001F3 (AppKit + 0x002b61a6)
# 14 0x955a605a in -[NSWindowController window] + 0x00000079 (AppKit + 0x0028505a)
# 15 0x1393cecc in CarbonWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00007198 (PrintCocoaUI + 0x00023ecc)
# 16 0x1392a3af in _PMPrivatePrintDialog + 0x00000126 (PrintCocoaUI + 0x000113af)
# 17 0x94f72a88 in (Print + 0x00001a88)
# 18 0x94f73213 in (Print + 0x00002213)
# 19 0x94f73074 in (Print + 0x00002074)
# 20 0x02c9e389 in _MsoAfxPMSessionPrintDialog + 0x00000032 (MicrosoftOffice + 0x002d1389)
# 21 0x00926201 in _wdCommandDispatch + 0x003455E1 (Microsoft Word + 0x008bc201)
# 22 0x011e75b4 in _wdGetApplicationObject + 0x007FBD94 (Microsoft Word + 0x0117d5b4)
# 23 0x011ef6bb in _wdGetApplicationObject + 0x00803E9B (Microsoft Word + 0x011856bb)
# 24 0x002fcd0d in __mh_execute_header + 0x00292D0D (Microsoft Word + 0x00292d0d)
# 25 0x00361971 in __mh_execute_header + 0x002F7971 (Microsoft Word + 0x002f7971)
# 26 0x0036164a in __mh_execute_header + 0x002F764A (Microsoft Word + 0x002f764a)
# 27 0x02a37ca9 in _MsoOSTypeDefaultMailClient + 0x00000088 (MicrosoftOffice + 0x0006aca9)
# 28 0x022c0e98 in _MsoFClonePxCore + 0x00000241 (MicrosoftComponentPlugin + 0x0006ce98)
# 29 0x022c0e27 in _MsoFClonePxCore + 0x000001D0 (MicrosoftComponentPlugin + 0x0006ce27)
# 30 0x022c0df1 in _MsoFClonePxCore + 0x0000019A (MicrosoftComponentPlugin + 0x0006cdf1)
# 31 0x0610d681 in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000045D (MicrosoftMenuLibrary + 0x0001a681)
# 32 0x0610d2af in MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 0x0000008B (MicrosoftMenuLibrary + 0x0001a2af)
# 33 0x06110001 in MenuLib::Terminate() + 0x00001A23 (MicrosoftMenuLibrary + 0x0001d001)
# 34 0x060f95b1 in MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 0x00000F9B (MicrosoftMenuLibrary + 0x000065b1)
# 35 0x9a0d9b6b in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001acb6b)
# 36 0x99f61594 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000053F (HIToolbox + 0x00034594)
# 37 0x99f60980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)
# 38 0x99f74855 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x00047855)
# 39 0x9a0d9a1a in SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x000001F2 (HIToolbox + 0x001aca1a)
# 40 0x99f50b84 in _SendMenuCommandWithContextAndModifiers + 0x00000046 (HIToolbox + 0x00023b84)
# 41 0x99f50b31 in _SendMenuItemSelectedEvent + 0x0000010C (HIToolbox + 0x00023b31)
# 42 0x9a13954d in __HIMenuSendItemSelectedEventToTarget + 0x0000008E (HIToolbox + 0x0020c54d)
# 43 0x9a1394b2 in __HIMenuSendItemSelectedEvent + 0x0000003F (HIToolbox + 0x0020c4b2)
# 44 0x9a0dcd59 in HIMenuBar::HandleKeyboardEvent(OpaqueEventRef*) + 0x0000013B (HIToolbox + 0x001afd59)
# 45 0x9a0dcc0a in HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 0x0000009A (HIToolbox + 0x001afc0a)
# 46 0x99f61bbf in HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x000000A3 (HIToolbox + 0x00034bbf)
# 47 0x9a0d9b6b in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001acb6b)
# 48 0x99f61594 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000053F (HIToolbox + 0x00034594)
# 49 0x99f60980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)
# 50 0x99f607ca in _SendEventToEventTargetWithOptions + 0x0000005E (HIToolbox + 0x000337ca)
# 51 0x99f9436d in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000413 (HIToolbox + 0x0006736d)
# 52 0x99f61a3f in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000009EA (HIToolbox + 0x00034a3f)
# 53 0x99f60980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)
# 54 0x99f74855 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x00047855)
# 55 0x0229bdfd in _McpRunApplicationEventLoop + 0x00002E27 (MicrosoftComponentPlugin + 0x00047dfd)
# 56 0x0229946a in _McpRunApplicationEventLoop + 0x00000494 (MicrosoftComponentPlugin + 0x0004546a)
# 57 0x0006d541 in __mh_execute_header + 0x00003541 (Microsoft Word + 0x00003541)
# 58 0x04d30ca5 in __WlmMain + 0x00000061 (WLMKernel + 0x00004ca5)
# 59 0x0006c8e5 in __mh_execute_header + 0x000028E5 (Microsoft Word + 0x000028e5)
# 60 0x0006c896 in __mh_execute_header + 0x00002896 (Microsoft Word + 0x00002896)
X86 Thread State:
eax: 0x3d8436d3 ebx: 0x0abe7994 ecx: 0x00000000 edx:0x0abeeb30
edi: 0x990e2731 esi: 0x00000000 ebp: 0xbff92138 esp:0xbff91e30
ss: 0x00000023 eip: 0x990e2746 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010286
Thread 1:
# 1 0x950619ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
# 2 0x95f2c7a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)
X86 Thread State:
eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x950619ae
edi: 0x00000000 esi: 0x95f2c8a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x950619ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0184f6c edx:0x950610ee
edi: 0xb0185000 esi: 0xb0185000 ebp: 0xb0184f88 esp:0xb0184f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x95060c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x9502e88f in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a088f)
# 3 0x02754012 in _MerpCreateSession + 0x00000B3F (merp + 0x00003012)
# 4 0x027536de in _MerpCreateSession + 0x0000020B (merp + 0x000026de)
# 5 0x02753669 in _MerpCreateSession + 0x00000196 (merp + 0x00002669)
# 6 0x02754c06 in _MerpCreateSession + 0x00001733 (merp + 0x00003c06)
# 7 0x94fa4557 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x00016557)
# 8 0x94f8ecee in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000cee)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0206ae8 ecx: 0xb0206a7c edx:0x95060c72
edi: 0x9502e9b2 esi: 0xb0206ae0 ebp: 0xb0206ac8 esp:0xb0206a7c
ss: 0x00000023 eip: 0x95060c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 4:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0288f6c edx:0x950610ee
edi: 0xb0289000 esi: 0xb0289000 ebp: 0xb0288f88 esp:0xb0288f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 5:
# 1 0x95060c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x93c0f6c5 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009f6c5)
# 3 0x02260530 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c530)
# 4 0x93c0e1d8 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e1d8)
# 5 0x93c0e15b in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e15b)
# 6 0x94fa4557 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x00016557)
# 7 0x94f8ecee in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000cee)
X86 Thread State:
eax: 0x0000014e ebx: 0xb030a530 ecx: 0xb030a49c edx:0x95060c72
edi: 0x9502e9b2 esi: 0x00000000 ebp: 0xb030a4e8 esp:0xb030a49c
ss: 0x00000023 eip: 0x95060c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 6:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb038cf6c edx:0x950610ee
edi: 0xb038d000 esi: 0xb038d000 ebp: 0xb038cf88 esp:0xb038cf6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 7:
# 1 0x950610ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x94fa6e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)
# 3 0x94f8ecca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)
X86 Thread State:
eax: 0x00100170 ebx: 0x94fa6c67 ecx: 0xb0102f6c edx:0x950610ee
edi: 0xb0103000 esi: 0xb0103000 ebp: 0xb0102f88 esp:0xb0102f6c
ss: 0x00000023 eip: 0x950610ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Loaded modules:
0: Microsoft Word (14.2.3.120616 Reg=en Loc=0x040c: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
2: MicrosoftSetupUI (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
3: MicrosoftComponentPlugin (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
4: Netlib (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
6: MicrosoftOLEAutomation (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
7: merp (2.2.4.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
8: MSXML (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
9: MicrosoftOffice (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
10: OfficeArt (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt
11: MicrosoftOleo (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
12: MicrosoftMathFont (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
13: MicrosoftChartPlugin (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
14: MicrosoftPTLS (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
15: MsgrLibClient (8.0.0.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
16: MBURibbon (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
17: MViewLib (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib
18: WLMUser (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser
19: WLMGraphicsDevice (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
20: WLMKernel (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMKernel.framework/Versions/14/WLMKernel
21: Gfx (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Gfx.framework/Versions/14/Gfx
22: SmartArt (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/SmartArt.framework/Versions/14/SmartArt
23: MicrosoftCloudServices (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
24: mbustrings (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbustrings.framework/Versions/14/mbustrings
25: mbulocale (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbulocale.framework/Versions/14/mbulocale
26: wlmstrings (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/wlmstrings.framework/Versions/14/wlmstrings
27: CocoaUI (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/CocoaUI
28: MicrosoftOfficeDRM (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
29: ThreadPool (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/ThreadPool.framework/Versions/14/ThreadPool
30: MicrosoftMenuLibrary (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
31: StdUrlMoniker (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
32: Uniscribe (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Uniscribe.framework/Versions/14/Uniscribe
33: mbuinstrument (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbuinstrument.framework/Versions/14/mbuinstrument
34: WinCrypto (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinCrypto.framework/Versions/14/WinCrypto
35: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
36: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
37: mbunamedstrings (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbunamedstrings.framework/Versions/14/mbunamedstrings
38: CocoaTooltipParser (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
39: DocEx (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/DocEx
40: WinHttp (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinHttp.framework/Versions/14/WinHttp
41: MicrosoftCredui (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCredui.framework/Versions/14/MicrosoftCredui
42: MicrosoftDDCS (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS
43: WinAPIUI (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinAPIUI.framework/Versions/14/WinAPIUI
44: MicrosoftCSI (14.2.3.120616 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
45: MetEx (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MetEx.framework/Versions/14/MetEx
46: MicrosoftFBA (14.2.3.120616 Reg=(null) Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFBA.framework/Versions/14/MicrosoftFBA
47: XPG (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/XPG.framework/Versions/14/XPG
48: MicrosoftFS (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFS.framework/Versions/14/MicrosoftFS
49: MicrosoftWlmFile (14.2.3.120616 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
50: MicrosoftWebServices (14.2.3.120616 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
51: WebKit (8536.26.14 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
52: WebCore (8536.26.14 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
53: Oimg (14.2.3.120616 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Oimg.framework/Versions/14/Oimg
54: Librarian (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
55: ProtocolBuffer (104 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
56: libffi.dylib: /usr/lib/libffi.dylib
57: PrintFabPDE (2.14 Reg=English Loc=0x0000: /Library/Printers/PPD Plugins/PrintFabPDE.plugin/Contents/MacOS/PrintFabPDE
58: libGPUSupport.dylib: /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
59: GLRendererFloat (1.8.6 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenGL.framework/Resources//GLRendererFloat.bundle/G LRendererFloat
60: libcldcpuengine.dylib: /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
61: libCoreFSCache.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
62: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
63: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
64: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
65: cl_kernels: cl_kernels
66: cl_kernels: cl_kernels
67: GLEngine (1.8.6 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
68: DictationServicesCore (4.7.12 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/SpeechObjects.framework/Versions/A/Frameworks /DictationServicesCore.framework/DictationServicesCore
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266: GenerationalStorage (132.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
267: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
268: AOSKit (151 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
269: ScalableUserInterface (1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
270: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
271: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
272: CommonPanels (94 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
273: LDAP (194.5 Reg=English Loc=0x0000: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
274: DesktopServicesPriv (1.7.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
275: QTKit (2599.13 Reg=English Loc=0x0000: /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
276: libdyld.dylib: /usr/lib/system/libdyld.dylib
277: Ubiquity (243.10 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
278: libxar.1.dylib: /usr/lib/libxar.1.dylib
279: Carbon (155 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
280: ChunkingLibrary (133.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
281: SecurityHI (55002 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
282: libRadiance.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
283: Kerberos (1 Reg=English Loc=0x0000: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
284: CoreVideo (99.3 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
285: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
286: GSS (2.0 Reg=English Loc=0x0000: /System/Library/Frameworks/GSS.framework/Versions/A/GSS
287: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
288: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
289: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
290: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.8.2 (Build 12C3006)
CPU: Intel Core Duo, Number: 4, Speed: 1700 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1082
Screen: 1366 x 768, depth = 32, ltbr = 0, 0, 768, 1366
Microsoft Application Information:
Error Reporting UUID: 03AAA202-2DAB-40E6-9A1C-1B84E6DB7ACA
Time from launch: 0 hours, 0 minutes, 11 seconds
Total errors on this client: 65
For future reference please don't post crash logs. They are very long and are of little to no help in diagnosing a problem.
Let's have you start with reinstalling Mountain Lion:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Let me know if this does or doesn't help. If it doesn't help then try uninstalling Office, then reinstalling it. You need to uninstall it completely, so download EasyFind 4.9. Use it to search out all of Office's files on your computer. Or, you can follow these instructions:
How to completely remove Office for Mac 2011
Similar Messages
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I upgraded to Mountain Lion and now I can not use Mac Office
I updated to Mountain Lion and now Microsoft Office does not work
Greetings,
What you posted is rather vague. By doesn't work do you mean the applications don't open at all or are you getting a message stating that your product needs activation? If it's product activation then that is something that Microsoft will have to assist you with. If your problem is that the applications simply won't open you may have to uninstall and reinstall Office again. This is common on the Windows platform too. Rarely when you upgrade to a new OS Office sometimes has an issue with the upgrade and won't open correctly. I would suggest merely uninstalling and reinstalling. Nine times out of ten that helps. -
I've reset my PPAM before to get around Firmware lock, but I've upgraded to mountain lion and now need to do the same thing, but I can't reset the PRAM. I've heard of the chip that is on the post 2011 macs, but I must not have one? What to do? Also, I can not get start up chimes unless I have the factory startup disk in. Can the PRAM be reset with the factory startup disk in or must the mac boot from the hard drive? Need help.
Help for forgotten passcode > iOS: Forgotten passcode or device disabled after entering wrong passcode
When you have access to your iPhone again, FaceTime is a pre installed app that cannot be removed.
Try a search > iOS: Understanding Spotlight Search -
selling macbook Pro 2011. It came with Lion, I upgraded to mountain Lion and Mavericks. Can license be transfer to new owner? how?
Good question now that Mavericks is free to all.
It used to be - and is probably still the case - that to comply with the license you should erase and re-install the OS that came pre-installed on the Mac when new. If there were restore disks they needed to be passed on with the Mac.
I'm happy to be corrected on this by someone who's more au fait with the legalese, but an upgraded OS is tied to an AppleID whereas the original OS is tied to the computer, not an AppleID.
My guess is, that if you launched the Recovery HD, erased the drive using Disk Utility and re-installed the OS, Lion would be installed.
Be interesting to see what others say. -
After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occasionally lock-ups.
After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occassionaly locks up while using Safari, Mail or Dreamweaver and I have to d a force-quit, then restart my Mac. Anybody having similar probelms?
I am thinking about doing a clean install of Mountain Lion. Would I be able to restore my applications and data from Time Machine after the re-install?My 24 inch iMac... 2.8 GHZ dual core (Early 2008) is having the same problem. After it sleeps, I go to use something... and the beachball of death occurs. This happens multiple times a day... and let me tell you... it is annoying... and I am the one who is being annoyed!
It could possibly be revolving around safari... as that is really the only thing that is running consistently. I don't use iTunes on this iMac as I have so many other Macs up and running in the house... and I never consume media on it... so I kind of dismiss iTunes being the culprit.
This is majorly affecting my Mac... in terms of reliability and uptime... which coincedently is the main reason why I switched to Mac in 2008. This is my only Mac that could upgrade to ML... so I don't know how widespread this is... but I hope that this problem can be solved...
I agree with another person who commented on this issue... do we really need a 10.8.1 update already... to fix this? -
I upgraded to Mountain Lion and now I can't use any of my software!
What a disaster and huge mistake. Upgraded to Mountain Lion and now I can't run Autocad 2012 for Mac, any of my Adobe Creative suites software such as Photoshop, Illustrator.. and now I can't even do upgrades because Mountain Lion doesn't allow me to launch DMGs. I've lost thousands of $'s in software, not to mention time, but most importantly now I can't even work! I just tried to revert back to Snow Leopard by intalling it back in my hard drive and it won't let me. I never used Time Machine. Is there any way on earth I can revert back to my old operating software??? Please help. And if you haven't upgraded yet and are thinking about it. BEWARE - and don't do it. I've been reading that Mountain Lion isn't working with Microsoft applications either. Omy...I haven't even checked that.
and of course no one at Apple support can or will help melunaulu wrote:
It's not my Microsoft that I use much or am worried about. I can't run AutoCAD. and I can't update AutoCAD either. When I try to mount an update just to get it working, it says it can't run the DMG file. Apparantly this new platform doesn't use Rosetta - which is needed to run any of these updates or downloads. ***? and then When I try to open CS4 appliations - Adobe Photoshop, Illustrator, or InDesign - I get the message "Licensing for this product has stopped working - Error 150:30 - ***?
So basically I can't use ANY of the programs I ran before. And yes I have googled desperately all day. Adobe has some suggestions - like deleting a Flex files - which I did...Defragmenting - which I did. And most importantly provides am Adobe Licensing Repair tool to fix - which I can't open because Mountain Lion won't mount the DMG in order to run it! It's a complete disaster and I don't have the money or time to purchase and or reinstall everything. I am just screwed.
No you are not, calm down, cbs20 already gave you the answer on opening dmg files, updates are available for most of your programs and I assume you have licenses for the Adobe products. AutoCad you'll have to wait for.
And please .... Start Backing Things Up, you could lose it all without one, work included. -
I just upgraded to mountain lion and I can't figure out how to use messages... it wants me to use AIM or something like it, but I can't change the user... How do I do this??
See this Thread
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I have an Epson Perfection V100 scanner and can no longer scan after upgrading to Mountain Lion and Creative Suite 5.5. Any suggestions?
Check the Epson web site for updates to drivers and Epson scan software.
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I have upgraded to Mountain Lion and have found that some of my software no longer works, notably Image Browser and also the Epson Scanner Perfection 3490 software. Is there a 'patch' or way to allow me to use these programmes especially the scanner.
Apple discontinued support for PowerPC apps with Lion, I think, so you're out of luck there. No patch coming, unfortunately. Best to upgrade whatever old applications you have or, since it seems like you're using some relatively old software, scout around for replacements that give you the functionality you need.
Go to Apple menu > System Preferences > Print & Scan and select your scanner from the list--if it's not there you'll need to add it (start with the little plus icon). Once you have it in the list you can click on the Open Scanner button and a pretty barebones scanner driver will load for you. But Image Capture (as mentioned previously), found in your Applications folder, will probably do the job as adequately, or better, than your old scanner software. -
Just upgraded to mountain lion and my HP Laserjet p1102W won't connect
Just upgraded to mountain lion and my HP Laserjet p1102W to print (worked fine via USB with Snow Leopard; I never had set it up wirelessly, though had wanted to do so.) HP site said if printer worked with Snow Leopard nothing would need to be done; update of drivers would be automatic within Mountain Lion upgrade. No such luck. My Macbook Pro and HP Printer are not talking to each other. HELP, please!
I have a Macbook pro.
When I tried to print, I was told to get new drivers from HP. HP site says what I wrote above, that I need do nothing if printer worked with Snow Leapord. Also read that a new HP Laserjet would need to be connected only via Airprint. So, I have deleted the printer from the print queue, thinking that might help, but I can't find how to install it via Airprint?? After deleting the printer and having no luck with connecting wirelessly, I tried plugging in USB from printer to MacBook pro, too, thinking maybe that would help, but there is no recognition at all.
What am I missing???
Thanks!
AniCsound1 wrote:
John Blanchard1 wrote:
Are you not able to select AirPrint from the menu that lets you select the PPD?
Do you have the latest firmware?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4110396#N222
Airprint is for IOS devices and thus has no relevance to this issue.
Connect the printer to your Wireless Network and use Bonjour to detect nd connect it.
That's wrong. AirPrint is not just for iOS devices. Since HP doesn't provide drivers for this printer, they say to use AirPrint:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425022&cc=us&dlc=en&lc=en &os=219&product=4110396&sw_lang= -
I have a MBP 13-inch, Mid 2010 and have just upgraded to mountain lion and am trying to connect it to my apple tv however i dont get the air play icon on my mac i have followed all the advise on support anyone able to help??
stevie, a third party app called airparrot will give you the pretty much the same as mirroring and forks on Macs too old to mirror.
-
I have just upgraded to Mountain Lion and my signatures for my Mail are not showing up. I have the signatures inthe preference panes and selected for the email address, but when I make a new message, the signature shows as none and doesn't give me a choice. Yesterday, the signatures were stacking instead of switching to the one I wanted to choose.
I had this and fixed it.
I had upgraded to Mountain Lion and my signatures in Mail were fine. But then about a week later, I got a new computer and used Migration Assistant to copy my stuff to the new machine. Upon opening Mail, I had all the correct Signature information in the Preferences>Signatures window, but nothing worked.
After lots of hunting, I found the Signature Folder. It's in:
Yourusername>Library>Mail>V2>MailData>Signatures
Looking at my previous setup (which works) I saw in that folder two types of files: .webarchive and .siganture
Looking in my new machine's Signature folder, I saw only the .webarchive folders, not the .signature folders
Since this was literally a clone of my previous setup to a new machine, here's what I did:
1. Quit Mail
2. In Problem machine, go to
Yourusername>Library>Mail>V2>MailData>Signatures
3. Move the Signatures folder someplace safe, but out of the MailData folder
4. Get the Signatures Folder from the working install (like a backup) and copy it to the MailData folder on the problematic machine
5. Start Mail on the problem machine
This worked for me. I don't know why Migration Assistant didn't copy the full signature folder, but this fixed it. It worked perfectly partly because I had just backed up with Carbon Copy Cloner and the very next day set up the new machine. I don't know where Lion or earlier versions of mail stored signatures, but the absence of the .signature filetype seems to be the problem.
Hope this helps -
I upgrade to mountain lion and my cannon MX310 scanner doesn´t work. What can I do?
I upgrade to mountain lion and my cannon MX310 scanner doesn´t work. What can I do?
Download and install the MX310 scanner driver and MP Navigator from Canon.
http://support-au.canon.com.au/P/search?model=PIXMA+MX310&menu=download&filter=0 &tagname=g_os&g_os=Mac%20OS%20X%20v10%2E8 -
I've upgraded to Mountain Lion and now see "Blocked plug in" when on my banking site and also when on Facebook. I've been told Adobe Flash is not a good option, any suggestions?
cin2 wrote:
I've been told Adobe Flash is not a good option, any suggestions?
Told by whom? Works here with all my sites. -
I upgraded to mountain lion and now iMovie dose not see my Canon XHA1 . Can anyone help?
I upgraded to mountain lion and now iMovie dose not see my Canon XHA1 . Can anyone help?
I upgraded from the app store. It is actually quite awhile ago so I do not remember how. I think I used a thumbdrive to create some type of file. No I do not have any backups. My iLife CD is nowhere to be found because this is a very old macbook pro that I've had for a couple years.
Thanks for taking the time to help
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