Urgent Billing mishap

Well how did this happen?Last year I cancelled Direct Debit as I was one of many that were getting issued late fees even after payment's were met.So this year I have been paying my bill manually through my eircom to avoid such dillemas again.I recieved my bill in the mail yesterday, and tonight (friday 26th)..Incidentally day I am paid,I try to pay my bill online as per usual.. But when I check it says paid by direct debit,it said the same on the physical copy when I opened it.I can only assume it is related to the call I had the previous week or so that informed efibre was available to me,and that I would have to have a direct debit set up.I informed the girl I am no longer on direct debit and as to why I am not.She told me to call back on the 8th of July.At no point of this call did I give any details to setup a direct debit again. To my understanding I was to call again on the 8th of July If I wished to do so and have efibre.So how am I on direct debit?I did not choose to do so,I had planned to do so when as mentioned on the 8th of July as I was told I could not order it until then anyway. There is no way possible that this months Bill could have been paid by direct debit as I have not authorized it or given any such details in which to so. So how now am I to pay my Bill??I know it can't be paid as I checked my bank balance online,that and I withdrew my rent money plus a further sum of money to pay for a repair earlier during the week.According to your accounts my bill was paid on the 24th via direct debit,which a)is not possible as there would not have been enough money in the account and B)I did not authorize anyone to reinstate my previous direct debit .C) my Banking 365 shows no such payments sent at all. To be very frank I'm not at all happy how I was treated when I chose to phone support,I spent an hour in trying to do so.The first girl I spoke with asked me for my details and said she was transferring me before I could even finsih speaking,I then waited on hold forr more than 15 minutes only to be hung up on.I trried again and spoke with another person and asked if I was speaking to the correct person about my issue, to which he said yes, but later informed me that he only deals with efibre billing and said he would transfer me to someone that could help. So I waited for another 15+ minutes and was hung up on again.I then couldnt call anymore as lkines were closed..That in itself is absolutely appauling service and one I have had to deal with in the past also sadly. So to summarize,I would likme to be able to pay this months Bill please,can you assist me in doing so as I do not want to receieve a late fee penalty.I have always paid my bills and do not want to deal with a late fee.I have trried paying online,I have tried calling 1901 to pay over phone but can't as my Bill is showing as 0.00 owed.. And finally can someone please clarify to me what I must do for efibre now that it has come available to me and how soon can I have it installed?But before all this can we please ensure this month bill is paid before switching to efibre..I will set up direct debit at request when availing to efibre...

Hi Uaon,
Apologies for the confusion.
I have double checked the account that you have registered with the forum and the direct debit was still in place, it states this on all the bills from January onwards. The payment has always been made previous to the direct debit been debited so it wasn't taken from the bank.
We have no request on file for it to be cancelled I'm afraid. If you wish for this to be investigated you would need to log it with the complaints team on 1901, they'll look into this for you.
The eFibre is available to order in your area from the 8/07 onwards, If you wish to process an eFibre order the sales team on 1800 503 303 will be able to assist you with this and the direct debit will be processed with this order.
Apologies for the inconvenience caused to you.
Thanks
Tracey

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< MODERATOR: Message locked. Please read the [Rules of Engagement|https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement] before posting next time. >
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