URGENT! BT line needed for LifeLine Service!

My parents are trying to get a phoneline installed into a new-build bungalow for my Gran who replies on a lifeline pendant.  They called in the middle of March to order the phone number to be transferred to the new address only to be told the earliest that it could be done was 28th April!  They eventually managed to get someone to agree to 8th April but that date was put back and they were promised 16th April, the day before my Gran was to move home, on that day aparently two engineers were supposed to turn up, because the 2nd engineer arrived before the first, he found initial work hadn't been completed and left the property.  We're not sure whether engineers have even turned up as the wiring is already installed and the bungalow was locked.  move date has come and gone and still no phoneline despite BT making various excuses.  My Mum is at the end of her tether with the constant stream of excuses, today she's received a text message saying that the phone line is now active (the phone is dead) and when calling to report it, she's been told the order has been cancelled.
My Gran  relies on lifeline and the lack of a phone means that this is putting her life at risk as well as unneccessary worry for my Mum and stress in trying to deal with the call centres who seem to have a different excuse everytime something is not done.  Is there somewhere (preferably in the Uk) we can get in touch with so the phoneline activation can be managed properly as I do believe the overseas call centre staff do not understand and/or do not care about the seriousness of the situation we're in? 
Solved!
Go to Solution.

Hi Stressed2015,
If you send over your Mums order details we'll chase this up.  Please use the 'contact the mods' link in my forum profile to send in the details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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              RAISE e_ALREADY_INITIALLY_PRINTED;
            END IF;
          END IF;
          IF P_MODE IN ('I','R')
          THEN
              l_TABLE_NAME := 'FULFILLMENT_REQUEST and more';
              SELECT SEQ_PrintJobQueueDI.NEXTVAL,
                     SEQ_PrintJobDIID.NEXTVAL,
                     us.KIOSK_ID,p.PRINTER_NAME,
                     fr.FULFILLMENT_ID,SYSDATE,
                     TO_DATE('1900/01/01','YYYY/MM/DD'),
                     DECODE(P_MODE,'I','REGULAR','REPRINT'),
                     'STATUS_SPOOLED',
                     DECODE(P_MODE,'I','ALL','COVER_AND_SEARCH'),
                     NULL,
                     -- Only for the initial printing
                     -- for the PrintJobDataDI for the Receipt
                     fr.FULFILLMENT_ID,
                     1,3,'RECEIPT',0,0,
                     fr.RECEIPT_BLOB
                INTO l_PrintJobQueueDI_REC.QUEUEDIID,
                     l_PrintJobQueueDI_REC.PRINTJOBDIID,
                     l_PrintJobQueueDI_REC.KIOSKID,
                     l_PrintJobQueueDI_REC.PRINTERNAME,
                     l_PrintJobQueueDI_REC.SESSIONID,
                     l_PrintJobQueueDI_REC.SPOOLTIME,
                     l_PrintJobQueueDI_REC.PRINTTIME,
                     l_PrintJobQueueDI_REC.PRINTTYPE,
                     l_PrintJobQueueDI_REC.STATUS,
                     l_PrintJobQueueDI_REC.PRINTOPTION,
                     l_PrintJobQueueDI_REC.PROCESSSTATEID,
                     l_PrintJobDataDI_REC.DOCID,
                     l_PrintJobDataDI_REC.DOCORDER,
                     l_PrintJobDataDI_REC.DOCTYPEID,
                     l_PrintJobDataDI_REC.DOCNAME,
                     l_PrintJobDataDI_REC.STARTPAGE,
                     l_PrintJobDataDI_REC.ENDPAGE,
                     l_PrintJobDataDI_REC.CONTENT
                FROM LRO_PRINTER p,
                     KIOSK k,
                     USER_SESSION us,
                     BUSINESS_AUDIT ba,
                     FULFILLMENT_REQUEST fr
               WHERE p.PRINTER_ID = k.PRINTER_ID
                 AND p.LRO_ID = k.LRO_ID
                 AND k.KIOSK_ID = us.KIOSK_ID
                 AND us.USER_SESSION_ID = ba.USER_SESSION_ID
                 --AND ba.BUSINESS_AUDIT_ID = fr.BUSINESS_AUDIT_ID
                 AND ba.BUSINESS_AUDIT_ID = (select min(BUSINESS_AUDIT_ID)
                                               from fulfillment_service fs,service_request sr
                                              where fs.FULFILLMENT_ID = fr.FULFILLMENT_ID
                                                and sr.SERVICE_ID = fs.SERVICE_ID)
                 AND fr.FULFILLMENT_ID = P_FULFILLMENT_ID;
          ELSE -- 'RF'
              l_TABLE_NAME := 'PrintJobQueueDI, KIOSK, LRO_PRINTER';
              SELECT SEQ_PrintJobQueueDI.NEXTVAL,
                     q.printJobDIID,
                     q.KIOSKID,
                     p.PRINTER_NAME,
                     q.SESSIONID,
                     SYSDATE,
                     TO_DATE('1900/01/01','YYYY/MM/DD'),
                     'REPRINT',
                     'STATUS_SPOOLED',
                     'ALL',
                     NULL
                INTO l_PrintJobQueueDI_REC.QUEUEDIID,
                     l_PrintJobQueueDI_REC.PRINTJOBDIID,
                     l_PrintJobQueueDI_REC.KIOSKID,
                     l_PrintJobQueueDI_REC.PRINTERNAME,
                     l_PrintJobQueueDI_REC.SESSIONID,
                     l_PrintJobQueueDI_REC.SPOOLTIME,
                     l_PrintJobQueueDI_REC.PRINTTIME,
                     l_PrintJobQueueDI_REC.PRINTTYPE,
                     l_PrintJobQueueDI_REC.STATUS,
                     l_PrintJobQueueDI_REC.PRINTOPTION,
                     l_PrintJobQueueDI_REC.PROCESSSTATEID
                FROM PrintJobQueueDI q,
                     KIOSK k,
                     LRO_PRINTER p
               WHERE q.SESSIONID = P_FULFILLMENT_ID
                 AND printType = 'REGULAR'
                 AND k.KIOSK_ID = q.KIOSKID
                 AND p.PRINTER_ID = k.PRINTER_ID
                 AND p.LRO_ID = k.LRO_ID;
          END IF;
          INSERT INTO PrintJobQueueDI VALUES l_PrintJobQueueDI_REC;
          l_NUM_REC_CREATED := l_NUM_REC_CREATED + SQL%ROWCOUNT;
          l_PrintJobDataDI_REC.PRINTJOBDIID := l_PrintJobQueueDI_REC.PRINTJOBDIID;
          l_PrintJobDataDI_REC.QUEUEDIID:= l_PrintJobQueueDI_REC.QUEUEDIID;
         EXCEPTION
         WHEN appl_error.e_missing_parameter THEN
              l_error := 20001;
              l_errmsg:= appl_error.get_error_message(l_error,l_module_name,null,null);
              raise_application_error(l_error*(-1), l_errmsg);
         WHEN appl_error.e_wrong_parameter THEN
              l_error := 20003;
              l_errmsg:= appl_error.get_error_message(l_error,l_wrong_parameter,l_module_name,null);
              raise_application_error(l_error*(-1), l_errmsg);
         WHEN e_NOT_ALL_PREV_REQ_COMPLETED THEN
              l_error := 20004;
              l_errmsg:= appl_error.get_error_message(l_error,l_module_name,
              'Not all print requests for the Fulfillment_Id=' || P_FULFILLMENT_ID ||
              ' were successfully completed',null);
              raise_application_error(l_error*(-1), l_errmsg);
         WHEN e_ALREADY_INITIALLY_PRINTED THEN
              l_error := 20004;
              l_errmsg:= appl_error.get_error_message(l_error,l_module_name,'Initial print request for the Fulfillment_Id=' || P_FULFILLMENT_ID ||
              ' has been already created',null);
              raise_application_error(l_error*(-1), l_errmsg);
         WHEN e_NOT_PRINTED_INITIALLY THEN
              l_error := 20004;
              l_errmsg:= appl_error.get_error_message(l_error,l_module_name,
                'Can''t reprint the print request for the Fulfillment_Id=' || P_FULFILLMENT_ID ||
                ' because it was not printed intially',null);
              raise_application_error(l_error*(-1), l_errmsg);
         WHEN NO_DATA_FOUND THEN
              l_error := 20122;
              l_errmsg:= appl_error.get_error_message(l_error,l_module_name,l_TABLE_NAME,null);
              raise_application_error(l_error*(-1), l_errmsg);
       END INSERT_PrintJobQueueDI;
    END XSP_POPULATE_PRNTMNGR;Please help in writing this piece of code.
    Would appreciate your help...
    Edited by: BluShadow on 04-Oct-2011 15:39
    added {noformat}{noformat} tags for readability.  See {message:id=9360002} to learn to do this yourself.
    Edited by: user548261 on Oct 4, 2011 7:46 AM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             

    rudi wrote:
    Hi sb92075,
    I'm absolutely newbie in this discussion forum, because I expected that this forum will be helpfull for all. I have found really so much perfect answers and advices.
    You have high number of posts, but I can't found any your answer for new programmers which have some issues. If you can't answer, ignore the query posted, I think that this is spamming, I have found your 10 negative posts within 5 minutes.
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    This is not the way a professional forum works. If the OP wants help with the issue they need to provide relevant information as requested. The fact they seem to keep asking questions and non of them are being marked as answered should be a good indication that they are not asking the questions correctly.
    So, before you criticize members as being unhelpful, it is perhaps better if you read what they have requested and understand what they've said.
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    -OyA specific ORACLE_HOME holds the binaries for a specific version of Oracle. You don't upgrade by simply installing a newer version of Oracle into the ORACLE_HOME of an older version. If you tried to do that you have probably irreversibly corrupted the original installation.
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