URGENT PLS HELP !!!!! Problems with Caller ID.

I have bought this new Q-10 just 2 days back.  After activiting the 3G services and setting up my mail IDs, the phone stragenly stopped showing the incoming callers ID.  It shows "Unnown Caller"  whenever there is a incoing call. Missed call log also lists all missed calls as "Unidentified  Caller".
Please HELP  resolve this problem urgently.
Thanks.

I have tried hard reset and also clean the phone and reinstalled all systems and apps from security settings and black berry link software...but it has not resolved the issue. 
Please hep

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