US employee getting error in ESS when accessing 'view my benefits'

Hello All,
We are facing a problem with Benefits on ESS.  An employee was divorced so he removed his spouse from benefits coverage.  Infotype 21, subtype 1 (spouse) record was delimited as of 4/30/2011 and infotype 21, subtype 10 (ex spouse) was created effective 5/1/2011.  New infotype 167 records were created effective 5/1/2011 and the spouse was not covered.
Now the employee is getting an error when trying to access the 'view my benefits' app.  The first line indicates a problem determining the infotype 21, subtype 1.  If I extended the infotype 21, subtype 1 record to the end of time (instead of being delimited), it resolved the error.  However, we don't want that record to be valid to the end of time because then the system allows the 'spouse' to be convered by the employee's insurance even though they are divorced.
Further, this issue is being faced only for this employee. I have checked all the settings and have found nothing different.
The Error on the portal is as:
"A critical error has occured. Processing of the service has been terminated. Unsaved data has been lost.
Please contact your system administrator.
Details cannot be determined for related person 1/ "
Please help.
-Amitesh
Edited by: Amitesh Asthana on May 23, 2011 4:47 PM

I checked ST22 but found no dumps.
The error log is as below.
com.sap.pcuigp.xssfpm.java.FPMRuntimeException: Details cannot be determined for related person 1/
                at com.sap.pcuigp.xssfpm.java.MessageManager.raiseException(MessageManager.java:112)
                at com.sap.xss.hr.ben.FcBenefits.reportRFCError(FcBenefits.java:1374)
                at com.sap.xss.hr.ben.FcBenefits.reportRFCError(FcBenefits.java:1340)
                at com.sap.xss.hr.ben.FcBenefits.callRFCParticipation(FcBenefits.java:1135)
                at com.sap.xss.hr.ben.FcBenefits.readParticipation(FcBenefits.java:609)
                at com.sap.xss.hr.ben.wdp.InternalFcBenefits.readParticipation(InternalFcBenefits.java:3552)
                at com.sap.xss.hr.ben.FcBenefitsInterface.readParticipation(FcBenefitsInterface.java:392)
                at com.sap.xss.hr.ben.wdp.InternalFcBenefitsInterface.readParticipation(InternalFcBenefitsInterface.java:1121)
                at com.sap.xss.hr.ben.wdp.InternalFcBenefitsInterface$External.readParticipation(InternalFcBenefitsInterface.java:1317)
                at com.sap.xss.hr.ben.participation.VcBenefitsParticipation.onBeforeOutput(VcBenefitsParticipation.java:205)
                at com.sap.xss.hr.ben.participation.wdp.InternalVcBenefitsParticipation.onBeforeOutput(InternalVcBenefitsParticipation.java:264)
                at com.sap.xss.hr.ben.participation.VcBenefitsParticipationInterface.onBeforeOutput(VcBenefitsParticipationInterface.java:129)
                at com.sap.xss.hr.ben.participation.wdp.InternalVcBenefitsParticipationInterface.onBeforeOutput(InternalVcBenefitsParticipationInterface.java:132)
                at com.sap.xss.hr.ben.participation.wdp.InternalVcBenefitsParticipationInterface$External.onBeforeOutput(InternalVcBenefitsParticipationInterface.java:208)
                at com.sap.pcuigp.xssfpm.wd.FPMComponent.callOnBeforeOutput(FPMComponent.java:603)
                at com.sap.pcuigp.xssfpm.wd.FPMComponent.doProcessEvent(FPMComponent.java:569)
                at com.sap.pcuigp.xssfpm.wd.FPMComponent.doEventLoop(FPMComponent.java:438)
                at com.sap.pcuigp.xssfpm.wd.FPMComponent.wdDoInit(FPMComponent.java:196)
                at com.sap.pcuigp.xssfpm.wd.wdp.InternalFPMComponent.wdDoInit(InternalFPMComponent.java:110)
                at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java:108)
                at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)
                at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)
                at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.init(ClientComponent.java:430)
                at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:362)
                at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:783)
                at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:303)
                at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingPortal(ClientSession.java:761)
                at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:696)
                at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)
                at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
                at com.sap.tc.webdynpro.clientserver.session.core.ApplicationHandle.doProcessing(ApplicationHandle.java:73)
                at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.sendDataAndProcessActionInternal(AbstractApplicationProxy.java:869)
                at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.create(AbstractApplicationProxy.java:229)
                at com.sap.portal.pb.PageBuilder.updateApplications(PageBuilder.java:1346)
                at com.sap.portal.pb.PageBuilder.createPage(PageBuilder.java:356)
                at com.sap.portal.pb.PageBuilder.init(PageBuilder.java:549)
                at com.sap.portal.pb.PageBuilder.wdDoInit(PageBuilder.java:193)
                at com.sap.portal.pb.wdp.InternalPageBuilder.wdDoInit(InternalPageBuilder.java:150)
                at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java:108)
                at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)
                at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)
                at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.init(ClientComponent.java:430)
                at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:362)
                at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:783)
                at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:303)
                at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:741)
                at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:694)
                at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)
                at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
                at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
                at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:46)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
                at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
                at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
                at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
                at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
                at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
                at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)
                at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
                at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
                at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
                at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
                at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
                at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
                at java.security.AccessController.doPrivileged(AccessController.java:219)
                at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
                at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Thank you.
-Amitesh
Edited by: Amitesh Asthana on May 23, 2011 4:57 PM

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