USB 3.0 doesn't recognize usb 3.0 external hard disk

Hi, I have a 500 GB WD 3.0 USB External hard disk (Elements 1042) It works fine on my two USB 2.0 ports but when I connect it to my USB 3.0 port it's not even recognized, however the USB 3.0 port works with all the others HD I have, what should I do?

Good Morning
The first thing that comes to mind is that there are no USB 3 host controller drivers installed on your operating System. Are the other hard drives that work in the Port USB 3 or USB 2. If they are USB 2 then I would go onto the Support page for your machine and look for USB 3 drivers and try them
Drew

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