Use of two different Transcations for Support Desk Message

Hi All,
I am using Service Desk Support Message Transaction SLFN
Now to do some customizing i have copied SLFN to ZLFN and made some changes to Status and Date Profile.
I have added this transaction ZLFN into the PROCESS_TYPE field value in the Transaction code: DNO_CUST04
Query:
Is there a way to use both the transaction type SLFN and ZLFN, as SLFN is being used for another project in the same system.
Please suggest.
Regards,
Pradeep L

Hi Pradeep L,
Before support package 18 of the SAP Solution manager, the service desk does not support multiple transaction type. So when you create a notification, you can not select transaction type. That means you can not use two transaction type in one service desk.
But in Support package 18 and later version, the service desk will support multiple transaction type.
Support package 18 will be released to customer soon. Most probabily , the end of this month.
Best regards,
Lament

Similar Messages

Customize screen for Support Desk Message

Hi all,
I want to customize the screen layout of a Support Desk Message.
In the standard Screen Profile of a Support Desk Message you can select a subject. When selecting a subject, you are selecting a Code. I want to add an extra selection field above the Subject field. For example "Main Subject". And the Main Subject should display the Code Group. When people select the Main Subject first (Code Group), than only subjects (codes) are visible which belongs to that Main Subject. Could somebody help me out here.

Hi Piets!!
Looking for your post and your requirement, you can't do this screen layout modification. It required use a ABAP techiniqué like a SCREEN EXIT or modify a standard screen.
Using a standards customizing, you can put a specific subscreen (a screen into a specific tab) or disable a screen. For all this cases you need tell how you access the message (for TA. CRM_DNO_MONITOR or TA. RNOTIFWL) because there are two diferents paths to configure in the IMG.
Regards
Issac Ohasi
SAP Solution Manager Consultant
São Paulo - Brazil

Time updation for Support desk message and business calender working hours

Hi Experts,
I would like to know how to set the time updation of Support desk message in CRM_DNO_MONITOR. After i receive a new message in it, I can see the from timing and to timing (even after changing the status of message) as 00:00:00. Is there any standard job to automatically update the timing of message?
Also i would like to know, how to set the working hours for various days. Lets say i want to set my business hours for Monday from 10am to 6pm and for Tuesday as 9am to 5pm.
Suitable points will be rewarded.
Thanks in advance,
Naresh Dodeja.

Hi,
The reason is "created by me" selects the role "Creator" of a message/notification.
There are three roles "Creator", "Contact" or "Reporter" and "Responsible" or "Processor".
The creator is identified by his user name and the others by their BP-ID.
Therefore using the report "created by me" does not work if your users are defined for BPgen only.
That it works you have additionally to define in BP the role "BUP003 - Employee".
You find in the transaction BP for "BUP003 - Employee" in the tab "identfication" a field "User Name".
If you enter the User-ID the user has in the Solution Manager then it works.
Good look!
Best regards,
Adelbert

Happy Holidays. I have Adobe Actobat 7.0 Standard for quite a while, and I'm happy with it. I use it for mainly filings at the federal court. They require PDF. I use two computers in two different states for work. I realize my Adobe 7.1 is a few years

. I have Adobe Actobat 7.0 Standard for quite a while, and I'm happy with it. I use it for mainly filings at the federal court. They require PDF. I use two computers in two different states for work. I realize my Adobe 7.1 is a few years old, but sometimes I have difficulty using it with the other days downloading a boarding pass, and e filing at the USDC. . There's a problem with Adobe Flash, media, etc. and other Adobe programs, (which I use for downloading boarding passes for airlines, etc.) so basically I have to delete these other Adobe programs, besides the Adobe Acrobat 7.0 Standard if I want to 7.0 Standard to work. I periodically download the updates, but there's still a problem. My question is: Can or should I purchase another program to update the present Adobe Acrobat 7.0 standard, or just buy a new program such as the Adobe 11? Am I mistakenly doing something wrong, such as when I download? I'm an old valued customer so I don't want to spend a lot of money since I am replacing my Dell XP for a new computer now, and my other computer is a Dell Vista.
I'd appreciate your valued advice.

If you are getting a new computer (for a PC it would have Win 7 or 8), then you will need to purchase XI if you wish to continue using Acrobat. Acrobat 7 is not compatible with these systems (and probably the same for MAC systems), though sometimes workarounds are possible, though not easy to use. I guess the answer is to buy the new version. Try http://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software _sl_mostpopular.html, click on the Buy for Acrobat, and then select the version you want.

[svn:bz-trunk] 21394: bug fix for watson 2887837 Not getting duplicate session detected error when same flex client id is used from two different HTTP sessions in CRX .

Revision: 21394
Revision: 21394
Author:   [email protected]
Date:     2011-06-16 12:34:13 -0700 (Thu, 16 Jun 2011)
Log Message:
bug fix for watson 2887837 Not getting duplicate session detected error when same flex client id is used from two different HTTP sessions in CRX.
get the sessions id before we invalidate the duplicate session.
Checkintests pass
Modified Paths:
    blazeds/trunk/modules/core/src/flex/messaging/endpoints/BaseHTTPEndpoint.java

For our profect I think this issue was caused as follows:
Believing that remoting was full asynchronous we fired a 2 or 3 remote calls to the server at the same time ( within the same function ) - usually when the users goes to a new section of the app.
This seemed to trigger the duplicate http session error since according to http://blogs.adobe.com/lin/2011/05/duplication-session-error.html two remote calls arriving before a session is created will cause 2 sessions to be created.
Our current solution ( too early to say it works ) is to daisy chain the multiple calls together .
Also there seemed to be an issue where mobile apps that never quit ( thanks Apple! ) caused the error when activated after a few hours.
I guess the session expires on the server and the error above occurs on activation.
So the mobile apps now ping the server with a remote call when activated after sleeping for more than one hour.
All duplicate http errors are silently caught and reported.
Fingers crossed we won't get any more!

Automation of support desk message for an newly generated BP number

Hi,
I need an application that when an BP number is generated in solution manager automatically some support desk messages have to created and have to assign different ids.
How to automate this.

Hello Kiran,
The only way this could be achieved is through the use of BADI....You need to find a BADI which triggers on sucessfull save of a business partner....
Within this BADI, you need to do a lot of coding which woould in turn create support desk message for you.....and this requires a lot of CRM technical know-how..
Inspire ppl by rewarding !!
Regards,
Anand

Can I have two different libraries for iTunes?

I would like to have two different libraries for iTunes. How can I do it?
Regards.

To create or access a second (or more) library, hold down the Option key (or Shift key in Windows) when launching iTunes 7. In the resulting dialogue you will get the option to create a new library or navigate to the other Library: Using multiple iTunes libraries -Mac
Note: You can only have one Library open at a time and iTunes will default to the last library opened if you don't use the keyboard command to choose one.

Is there a way to have two different iTunes for two different iPhones on one Windows User account?

Using Windows 7, iphone 4.
I've read as many threads on these forums and as many kb's as I could find, but I sttill can't figure it out. I have 2 iPhones. Let's call them, "wife" and "hubby". I want to have two separate iTunes, one for each of the phones. Hubby is the Windoows User. I don't want to set up a different Windows User for wife.
Hubby was the original iPhone. When I plug it in, iTunes recognized it has Hubby's iPhone. Then I unplug Hubby and close iTunes. I plug in Wife but iTunes stll comes up with Hubby under Devices and syncs Hubby's iTunes to Wife's iphone.
I've tried using the shift key when I open iTunes to set up two separate .itl files to no avail.
Is there a way to have two different iTunes for two different iPhones on one Windows User account?
Thanks!

What happens if you rename the iPhone "Wife" when it shows up as "Hubby", then choose a different set of apps/playlists to sync with? iTunes is supposed to be able to manage multiple devices, each with their own selection of content. Perhaps you "restored" "Wife" with a backup from "Hubby" when you first set things up which is now causing confusion.
To create a new library press and hold down the shift key as you click the icon to start iTunes and keep holding shift until asked to choose or create a library. You need to use the same technique to switch back.
tt2

What are the two different rules for organizational data determination

What are the two different rules for organizational data determination???

Hi
1) Rule type Responsibilities
want to determine organizational data for individual responsibilities
have not created an organizational model but want to create one
have a lot of organizational units and must only assign a few attributes
2) Rule type Organizational Model
You would use rule resolution using organizational model if you
have created an organizational model or have distributed a plan to SAP CRM and also want to use this for determining organizational data
assign a lot of attributes to the organizational units and these are to be evaluated
Regards
Manohar

CST% should calculated two different rate for C Form / Without C Form

Hi,
How we can assign to one CST% condition against two different rates for C Form / Without C Form for same Plant/Vendor/Material.
My scenario is, we have purchased the Material for one plant from Vendor, but Vendor has given the material against C Form or Without C Form not fixed.
We have used to Plant/Material/Vendor Key combination for updating CST (JVCS) 2% condition through FV11. And created two PO for C Form 2% & second 5% Without C Form but it is showing 2% in both PO as per maintained in condition.
When we have received the material against without C Form 5%, changed in CST (JVCS) condition 5% and do the MIGO and same think do for against C Form.
How to resolve this type problem without changing?
But it is possible in SD their maintaining Price Group; same is it possible in MM.
Devendra

Hi,
1 .How we can assign to one CST% condition against two different rates for C Form / Without C Form for same Plant/Vendor/Material.
As suggested by the Pankaj you need to create 2 tax code i.e. one with C form & other as Without C form having appropriate Percentage maintained in the condition record ( FV11 )
My scenario is, we have purchased the Material for one plant from Vendor, but Vendor has given the material against C Form or Without C Form not fixed.
We have used to Plant/Material/Vendor Key combination for updating CST (JVCS) 2% condition through FV11. And created two PO for C Form 2% & second 5% Without C Form but it is showing 2% in both PO as per maintained in condition.
As you may have maintained single tax code with the 2% condition record so same % flows in both PO , Use 2 sperate tax code it will resolve the issue.
Regards
Mascot.

BI content for Support Desk (Solman)

Hi all,
     What are the standard infoprovides (Cube and ODS) available for Support desk (solman). Where can i find the BI content for reports, cube for support desk alone.
Thanks in advance.
Regards,
PM

HI,
You can goto Business Content InfoProviders by InfoAreas rtside Customer Relationship ManagementCRM Analytics--Service Analyses.
In the same way you can select for other objects also..ie Query,infoobjects,Infosources...
Mostly these were the ICUBE and ODS used,
Confirmations (Header Data)      0CRM_CNFH
Confirmations (Item Data)      0CRM_CNFI
Data for Service Codes      0CRM_COD
Service Orders: Header Data      0CRM_PROH
Service Orders: Item Data      0CRM_PROI
Service Quotations (Header Data)      0CRM_QUTH
Service Quotations (Item Data)      0CRM_QUTI
Confirmations (Item Data) - Reference Update      0CRM_RUCF
Service Orders: Item Data (Reference Update)      0CRM_RUOI
Service Orders and Confirmations: Item Data      0CRM_PRI
Service Orders and Confirmations: Header Data      0CSRV_C11
<b>Service Orders and Confirmations: Header Data      0CSRVMP07
Service Orders and Confirmations: Item Data      0CSRVMP08</b>
and these 2 were the MProviders used..
Hope this helps you...

Is it possible to have two iTunes programs on one computer to be used by two different users without songs, photos etc. being commingled?

is it possible to have two iTunes programs on one computer to be used by two different users without songs, photos etc. being commingled?

Yes. See Here...
How to Use Multiple iDevices with One Computer
Create a New User Account for each User. Then Each user will have their own iTunes library..
Also... Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha

Is it possible to make two different backups for one device?

So, here is the problem: i got an 8 gig 4, and since for now i didn't have enough money to buy, which i would like to have, a 64 5. I found out recently that social medias are wasting my memory, which also a problem that we can't delete caches. I'm just curious that if we can do more than one backup files from one device?

You can back up to both iTunes and iCloud. The following link has a section on using the two methods together. http://support.apple.com/kb/HT5262
Also, the following link gives the location of the iTunes backup and suggests including that in your regular computer backup -- which would effectively give you multiple backups via iTunes. http://support.apple.com/kb/ht4946

How can i upload two different logos for 2 sub sites [which falls under one super site ] in share point 2013 ?

hello,
How can i upload two different logos for 2 sub sites [which falls under one super site ] in share point 2013 ?
thanks,
Jay

Hi,
I understand that it applied first logo to all other sub sites.
Please make sure that you change the logos in the subsites.
If we change the logo in the root site, the logos in the subsites will be changed at the same time.
However, we can change the logo in the subsites separately.
We can go to a subsite, click the Site Sitting-> Look and Feel-> Title, description, and logo->Insert Logo->select a picture, then it will has a different logo than the root site.
Then go to the other subsite, click the Site Sitting-> Look and Feel-> Title, description, and logo->Insert Logo-> select another picture, then it will has a different logo that the first subsite.
Best Regards,
Linda Li
Linda Li
TechNet Community Support

How to Maintain two different prices for same material in different qty?

Dear all,
How to maintain two different prices for same material in different batch quantities in purchase order(ie.,info record)?
(Vendor is supplying quantities in 2 different batches & also in different prices)
Expecting valuable reply.
Jeyakanthan

In a PO you can create 2 items, and each item can be maintained with a different price in the conditions.
In info record it is not possible to have different prices for the same period, except for scales.
so if you have a price of e.g. 2 USD for 1000 kg and 1,90 USD for 2000 kg then you can maintain this in scales, but you still have to have 2 items in the PO so that each one can individually find its price.
Alternative you can create contracts (as well with more than one item) to reflect the different prices and batches.

Use of two different Transcations for Support Desk Message

Similar Messages

Maybe you are looking for