User complaining Excel (2007)does not Autosave

Hi all
OS: Windows 7
Office 2007
The autosave functionality does not seem to be working when using an excel document. I have gone into Excel Options-->Save
The 'Save AutoRecover information every' is checked and I have even set it to 1 but documents still do not seem to autosave.
A couple of questions:-
1. From my understanding, please correct me if im wrong. Autosave is a feature to help prevent data loss. In the sense that if a document has not been manually saved, the autosave function 'kicks in' (depending on whats specified) incase the
computer crashes/dies/excel dies etc and saves the information.
2. If the above is correct. I've also tried to see if the Autosave function indeed works. Which according to my tests doesn't. I've set the Autorecover information to to 1 minute. Waited and waited, gone past a minute and then
to test it I've performed an End Process (excel.exe) and then fired up excel and when im prompted with the autosave document on the left handside , the changes that I created aren't there when i select that document.
What on earth am I doing wrong?
The only thing I haven't done is short of re-installing office or running a repair installation.
Any suggestions before I try the above.
Thanks
Asif

Hi,
As far as I know, most of the Office 2007 suits have the AutoRecover option, did you try to use word to test?
The AutoRecover option (in these Microsoft Office programs: Word, Excel, PowerPoint, Publisher, and Visio) and
AutoSave option (in Microsoft Office Outlook) can help you avoid losing work in two ways:
•Your data is automatically saved
•Your program state is automatically saved
As you said, you shuted down the Excel 2007 after setting autosave. You could not open the
Document Recovery on the left handside when re-opened it.
Please refer to the picture and find the file path to open the recovery file by yourself.
If it works fine, I recommend you start Excel in safemode to test, the issue may be caused by the third party add-in.
For more detail information, please refer to the following link:
http://office.microsoft.com/en-us/help/my-office-program-did-not-open-a-recovered-file-HA010157885.aspx
http://office.microsoft.com/en-us/powerpoint-help/automatically-save-and-recover-office-files-HP010140729.aspx
Then, the virus also may be caused the issue.
Please let me know the result.
Thanks,
George Zhao
Forum Support
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