User decision activity not going to the agents(Position Maintained).
Hi All,
I assigned a specific Position in the agent field of the user decision activity. But after assigning, the decisiion step is not going to the expected agent but it getting executed by the WF-BATCH user.
I have checked the same in the Tcode : PO13 and the corresponding user is the only one maintained for that position.
Kindly guide what can be the possible reasons. Is there any thing i am missing.
Thanks,
Neslin.
Thanks.Yes.Latest start and latest end are already maintained and there is a Rule when the latest start missed also. kindly let me know how i can avoid this also..
How to check whether the position is maintained to the SAP user id?.I have seen the user maintained under the position in Tcode PO13..
The deadline is calculated 4 days after sydatum.
One more thing the Workitem got reserved by the WF-batch and executed by WF-batch.
Edited by: neslin on Jul 28, 2009 7:49 AM
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Thank you for your response. Here are the answers to your queries -
Question -->Is a mail being sent to the same email address in both workflows with SendMail, and only working in one of them?
Answer --> Yes
Question -->There must be some other difference other than the wait step.
Answer --> The difference between the 2 workflows is mentioned step by step as below -
Workflow for which the notifications are sent to the contact person and team lead of CRO
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If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If Yes --> Send step (to send the email notifications to the contact person and team lead of CRO)
If No --> Send step (to send the email notifications to the contact person and team lead of CRO)
Workflow for which the notifications are not sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If High - Wait Step (waits for 3 days before sending the notifications to the contact person and team lead of CRO)
If Other - Wait Step (waits for 7 days before sending the notifications to the contact person and team lead of CRO)
Step 3 --> Condition step to check the CSR Status (to check whether the customer has replied or not)
If Yes(customer replied) --> End workflow
If No (customer has not replied)--> Send step (to send the email notifications to the contact person and team lead of CRO)
Question -->How have you implemented the wait step? Does it fetch the address before or after the wait?
Answer --> The email address is fetched at the very first step.
Question -->What happens if you make a test workflow with just the Sendmail step and send to the same address?
Answer --> The notification goes to the same email address.
Kindly let me know if the information that i have provided is comprehensive enough. Your help will be deeply appreciated.
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Prashant
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