User in unable to change background image/theme

Hello,
I am currently working with a user who is unable to change is background image it only shows a black background. He is currently on Windows 7 Enterprise Edition
We have tried the following troubleshooting steps:
1. Ran full system scan with no results
2. Ran sfc /scannow
3. Ran diskchk
4. Copied over new TranscodedWallpaper.jpg
5. Checked Power Options - Checked desktop background settings - expaneded slideshow and made sure Plugged in option is set to Available
6. Checked that Remove Background images is not selected in Ease of Access Center
We go not have a group policy set to disable the changing of the wallpaper and he is the only user with this issue.
Any assitance would be greatly appreciated. Source:
https://support.microsoft.com/en-us/kb/2504610
Thank you,
Sunny

Hi sshah210,
Try this registry key method .
Navigate to the following path :
HKEY_CURRENT_USER\Control Panel\Desktop\Wallpaper
Choose a picture path and configure it .
If the issue persists , I agree with S.Sengupta.We can create another account to have a check .
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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