User Presets keep disappearing

For the 4th time this year I have started up LR4 only to find that all my User Presets have disappeared - why is this happening. All my photos are still there but I have no User presets for Develop nor print and no Metadata presets. I haven't changed any settings.

There is no advantage. Quite the opposite.
Read this (post # 5): http://forums.adobe.com/message/4885942#4885942
and this: http://www.lightroomforums.net/showthread.php?14169-What-is-the-purpose-of-the-quot-Store- Presets-with-Catalog-quot-optionhttp://
The only scenario where it makes sense is if you have two computers and want to work alternatively from one of them (with the same hard drive), and you need to access your presets from either computer.

Similar Messages

CS6 - my print booklet presets keep disappearing

I just recently installed CS6 on my computer. I had to set up all of my print booklet presets again (I use them frequently to print booklets on our printer). I saved them, just as I had previously with CS5.
And for awhile, all was right with the world. Then today, I tried to print a booklet and all of my presets have disappeared.
On top of all that, I have noticed that some of the dialogs that I turned off (you know, the check mark that says "Don't ask me this again") have been reappearing as well, on occasion. I can't help but think these two are connected.
Any ideas? I also can't seem to find where these presets would be saved in the program folders so I could reload them in the Print Presets dialog box.

I didn't reset my preferences, I know that for a fact. And even if I did, I would've had to do it about half a dozen times since that's how often my dialog boxes keep being reset (not even talking about the print presets). I think my prefernces file keeps getting corrupted for some reason. I don't print booklets on a daily basis, maybe monthly, so this has probably happened at least 3 times since the beginning of this month, again just judging by the amount of times my dialogs reset.
And believe me, to reset my preferences without knowing it would be a feat indeed. It's hard enough for me to get my fingers on those buttons fast enough when I mean to reset preferences, I can't imagine doing it accidentally.
I've been reading some other posts on similar issues, I guess my best bet is to reset my print presets AGAIN and figure out how to save them as a copy somewhere safe that isn't in the InDesign folder.

Saved user presets in "drummer"

Hi
a few but not all saved "user presets "have disappeared in the "drummer" folders
anyone else experienced this??
thanks

Ans 1 - The User Presets folder is shared across all versions of Lightroom, so there's normally no reason why you would need to do anything after an upgrade.
Ans 2 - Yes, moving from one OS to another means you have a few hurdles to jump. Install Lr3 on your Mac then copy the Catalog and Previews across to the Mac. When you launch Lr3 on the Mac it will create an new default Template/Preset folder named "Lightroom" at /Users/yourname/Library/Application Support/Adobe/ Next, copy the entire Lightroom Template/Preset folder from the PC to the Mac, thus replacing the original. Relaunch Lr3 and the old presets should now be accessible.

Mac Mini keeps disappearing from network

I have a 2009 Mac Mini running 10.9.1 that is serving as a media center computer. Plex Media Server is on this machine along with my collection of movies and TV shows. I frequently access this machine using Plex clients, both on Mac and Roku, and also via file sharing and screen sharing on other macs. I almost always manage this machine through screen sharing, which makes this problem extremely frustrating.
Basically this mac keeps disappearing from my network. I can see it under "Shared" in finder on another computer, but when I click on it it hangs on "connecting" for a while and then just disappears. Same thing when trying to access via the Plex client on Roku. Sometimes I try to play something and it tells me to make sure my server is connected and running, and sometimes it doesn't even see my Plex media server at all.
I have screen sharing and file sharing enabled, and the firewall is set up to allow incoming connections for screen sharing, file sharing, and also Plex and all its helper programs. I don't think any of these should be the issue because I can access the mini with no problems SOME of the time just not all the time. Seems like if I haven't connected for some unknown amount of time this problem crops up. When it doesn't work I have to trot down to the basement, turn on the monitor (100" projection screen, so kind of annoying) and restart the computer. I have tried toggling "Put hard disks to sleep when possible," and that didn't seem to have any effect. I also have the energy saver set to wake for network access.
I do not recall having this problem as often, if ever, before I upgraded to Mavericks. Not sure if that could be part of the issue. One other quirk since upgrading to Mavericks is that upon every restart I am asked if I want to allow incoming connections for Plex and Connect 360, both of which are listed in the firewall preferences ad allowed programs.
Can anybody help?

See if it's related to this...
It also seems to be related to later OSX versions, like 10.8.x & 10.9.x
The 2012 macs (and later apparently) (also later OSX versions on earlier Macs can do it also), not waking normally from sleep after hours being in sleep. (noted here ...
http://www.xlr8yourmac.com/archives/feb13/022813.html#2012macswontwake
"Why 2012 iMac/2012 Mac Mini won't Wake After Hours of Sleep (Hibernates/Powers Off)")
The sleepimage file still reappears even if never slept. Delete it (hibernate off, etc) - within minutes its back.
A note on that here - http://www.xlr8yourmac.com/feedback/Chameleon_SSD_Optimizer.html
About iMac sleep...
http://forums.macrumors.com/showthread.php?t=1529750
Try this: "sudo pmset autopoweroff 0" and "sudo pmset standby 0"
http://xlr8yourmac.com/archives/sep13/091313.html#10.8.5SleepEjectTip
One user reported that the opposite worked...
Try this: "sudo pmset autopoweroff 1" and "sudo pmset standby 1"

I started the CC (PS & LR) for Mac in October. LR keeps disappearing from the CC Apps group and shows up as "Install" in the uninstalled apps section. How can I fix this?

I started the CC (PS & LR) for Mac in October. Twice now the LR shows as "Install" instead of being one of my installed apps. The first time I spent 3 hours on the phone with customer support. He finally recommended deleting the app from my applications and then installing again. This worked for awhile but now LR no longer shows up as one of my apps. LR is on my Mac though and I have been able to use it, although I'm not using all it's features. Any clue as to why LR keeps disappearing form my CC apps?

Thanks for the help Jeff - Restarting helped.
Jeff, my rant is not directed at you as an employee of ADOBE - your prompt feedback is appreciated and will aleviate some of the antagonism I feel against ADOBE because of the business unit's decisions with litlle regard of the user's buying and using the software.
Shareholder must understand that if they try and force the hand that feeds them too far, it will stop.
I love what the software engineers are doing with the software and appreciate the individuals whose job (ADOBE employees/help desk sub-contractors) it is to try and assist, but, ADOBE’s image is tarnished in my eyes by their new subscription policy they are forcing on end-users.
So many great technologies have been killed of or completely missed an oppertunity to evovle to greatness. (Director, Freehand, Flash, Flex, etc...)

User presets missing.

User presets not rendering in the LR2 app. They are still in the folders though. What do I need to do to get them to show in the application again?
I realize I need to upgrade, but it's not in the budget now. Have restarted the machine to no avail.
I have not used the app in a month, but the last time I used it, the presets were all available in the drop-down menus on the develop module. ??

Have you by any chance recently selected the option on the Preferences>Presets Tab to "Store Presets with Catalog". If so, uncheck it and see if your user presets appear again. If you're not sure, toggle that switch off and on (or on and off) and see if it makes a difference (Presets will appear/disappear instantly when toggling that switch).

Video mode on camera app keeps disappearing

Hi,
I'm owner of iPhone 5c and unfortunately I have experienced some issues with my camera app on iOS 7.0.3.
Basically video mode keeps disappearing and the only way to get it back,is to restart the device.
Anyone else experienced such issues?
Please let me know if this is bug or hardware issue?!
Thanks in advance

What user troubleshooting have you tried? The user steps are restart, reset, restore from backup, and if needed restore as a new device. You have tried restart, since that is what you do when you turn the device on and off. A reset is done by holding the sleep/wake and home buttons together until you see the Apple logo and then release. Restores are done via iTunes. If you have to do the reset more than once, then I would suspect a software issue and I would try the restore. If after a restore as new, the camera still malfunctions, then make an appointment at the Genius Bar at the Apple store to have the device looked at.

Tab page and customization keeps disappearing

For the last two days, my tabs page and customization keep disappearing. When I open a new tab, it is completely blank, with no preloaded sites. When I try to add items such as bookmarks, home, search, adblock, etc to the address bar, they appear as if they have been added but do not appear on the page, nor do they appear after I shut down and restart Firefox. I have refreshed multiple times in the last few days. At that point, I can see the tabs page, see the settings gear, and can populate tabs, pin them etc. I can also get the customization to work. Most recently, the tab page was there, and I could see sites loaded, but the images were missing and never appeared. Sometimes when I shut down the computer, the settings are all saved, but other times they all disappear and the process starts all over again. This includes when I close Firefox with the Exit command under File rather than using the red X option.

Other users have reported problems with FoxTab recently: the reviews for it over the last 9 months are pretty blistering: [https://addons.mozilla.org/firefox/addon/foxtab/reviews/]. I don't know enough about that extension to help with that.
But regarding the built-in main toolbar, those are changes that Firefox itself should save. Our support article "[[How to fix preferences that won't save]]" covers many of the reasons that there might be glitches with that. Another common issue is utility/privacy/security software like Advanced SystemCare that has a home page protection/browser protection feature. This can roll back your changes between sessions of Firefox. You may need to disable that feature if any of your software has it.

Lightroom 5 catalog. Retrieving user presets and plug-ins.

Got a new Macbook Pro, and all my data from my old Macbook is on my new hard-drive. I transferred my old Lightroom 5 catalog on my new Macbook and when I tried to open it, none of my User Presets nor Plug-ins such as; VSCO were there. How can I get these back? Thanks

Presets are found in your user Library folder. You'll need to open Finder, and click Go, then hold down the Option key to enable "Library" in the menu. Click Library, then follow the path:
/users/yourname/Library/Application Support/Adobe/Lightroom/
Within this folder, you'll find subfolders with all your presets and templates. Copying folder by folder is the best way to make sure you get everything you need. Make sure you keep the presets and templates within the exact same folders on the new machine.
Plugins are best migrated by re-installing.
mh++

Space on boot volume keeps disappearing - crisis

One of my customers has a Mac Pro running OSX Server 10.4.9. It was installed last October and was running fine until a few days ago. It's running afp, firewall, nat, dhcp, dns, mail, print, web (for webmail) and windows services.
The only non-Apple things running on the machine are Now Contact/Up To Date server, Timbuktu and Retrospect. I have the same combination running on the same model hardware elsewhere without problems.
The boot volume had about 85gb free and mail has its own dedicated volume. The boot volume is not shared or used by anyone.
Then I had a call from the customer saying mail wouldn't send out. When I looked at the machine, the problem was that there was exactly 0 bytes available on the boot volume and postfix couldn't find queuing space.
I deleted all the rubbish - dmg files from various installs, other files 'parked' on the dekstop etc. and got back about 8Gb. I made a note to look at the machine on my next visit and thought that was it.
The 8Gb disappeared within a couple of hours. This time I looked a bit harder (partly because there wasn't any rubbish left to delete). Naturally, there were no files visible to finder that would account for the space used. My frantic but fairly superficial spin through ls -l in a terminal didn't show me any 'new' folders I didn't recognise. Looking at Activity Monitor, I saw that there was almost constant disk write activity going on, even though the users were apparently 'hands off' their machines. The only process using any cpu time was the Now Contact event server - so I pounced on it, thinking it was bound to be the culprit, being a buggy piece of software at the best of times. When I killed the process, the disk writing stopped.
I got on the phone to Now Software and they told me every place they THOUGHT the program wrote to - nothing. I restarted the machine and made sure the Now Software stuff wasn't running. Everything seemed stable, except I still hadn't figured out where the lost space was. However, it started again the next night.
Over the past few days I've been fightng a running battle to keep space above zero. I've now deleted everything in applications, utilities, library etc that I can live without and I've even gone as far as clearing every log file, but the space keeps disappearing. I'm now down to 150Mb and there's nothing left to delete so I have to find out where it's all really going to.
I have done a file search on all the usual combinations - visible/inivisible, created/modified/bigger than/smaller than etc but nothing stands out.
Is the server being attacked? I've shut down windows and web, and SSH was always switched off. I've been watching system.log without seeing anything obvious happening. The server has been restarted many times so it's not a virtual memory thing (I think).
I'm depsarate. Where should I be looking?
Justin

Good grief. First of all, thank you very mich for introducing me to du.
Here's what I I learned (and it's obviously an accident since no-one on site would know how to do this deliberately):
There is a volume (a real hard drive) called Archive. It's got about 90-something Gb of stuff on it. There are also three other volumes but here's the thing about Archive. I failed to notice in my earlier quick scan that /volumes contains an item called 'Archive' AND an item called 'Archive 1' - each being about the same size. When, in the finder, I deleted a folder from Archive that they could live without, it was Archive 1 that got smaller as seen by du.
going cd /volumes/archive shows me just one folder (which doesn't exist on the real volume but did once).
going cd '/volumes/archive 1' shows me what appears to be all the folders that are supposed to be there (on Archive). I haven't trawled right through and done an entry-by-entry check.
On impulse, I've just loaded Workgroup Manager and looked at Sharing. Under 'All', the left hand pane shows the volumes I'd expect to see (and nothing else). Buuuuuuttttt....... under 'Share Points', the volume we know as Archive is called 'Archive 1' - with a custom afp name of 'Archive'.
What have they done? I don't know what to delete at this point; and the trouble is that I suspended backups last week (because the catalogue files were amongst the things I removed to get some space back). I'll have to do a manual backup of Archive, verify it, and then try deleting something and see what happens.
What I'd really like to know is what happened and how. For example, would anyone like to try and build a hypothesis whereby the server was brought up with Archive off-line, then, after some other event, Archive subsequently came on line? Is this how you might end up with two apparent volumes with the same name?
Justin

Still no option to include crop in User Preset in LR3...

Can anyone explain to me why the developers of Lightroom insist on excluding the option of saving crop ratios along with the other adjustments in the User Presets?
I see that new adjustments such as lens correction are now included as options in LR3 User Presets, so why has crop ratio not been added?
I am a professional photographer, shooting mostly interiors and still lifes with the camera tethered to my computer.
I switched from C1 Pro to Lightroom 2 due to unresoved software issues with C1 Pro and for the most part have been happy with switch, using the Auto Import feature to shoot directly into Lightroom and applying a User Preset automatically on the import.
However, I have been frustrated by the inability of Lightroom to automatically apply a crop to an incoming image - frequently I am required to shoot for a specific layout and on many shoots art directors or clients are looking at new versions of images as they come on screen and to have to manually apply a crop before they can view an accurate composition is irritating for all.
I realise that it is now possible with LR3 to shoot tethered 'natively' into Lightroom 3, which solves the issue of automatically applying a crop to an image on import by selecting 'same as previous' under Develop Settings. However, I am unable to use the 'native' tethered option as, although I normally shoot with a 5D II which is supported, when mirror-lockup is enabled, the Lightroom tethered control panel will not fire the camera shutter (this is similar to C1 Pro). Therefore, I need to be able to use the Canon Eos Utility to fire the camera, coupled with the Auto Import of Lightroom when using mirror-lockup, which means being unable to apply a crop on import.
Adding the option to save a crop ratio with a User Preset would have two significant benefits in my opinion:
1. It would mean that a crop could be applied automatically on import when shooting tethered and not wanting to use LR3's native tethering interface.
2. Users of cameras not supported by LR3's tethering would be able to apply a crop automatically on import.
The other solution would be for the developers to include the 'same as previous' option for those using the Auto Import feature.
I really do hope that the option to save a crop ratio as part of a User Preset in Lightroom is included sooner rather than later, as I feel that it is a glaring omission in what is otherwise a very solid application.
Any views would be appreciated.
Regards
Liam

Thanks for suggestion Gary.
Using Live-view on 5D II does keep the mirror in the lock-up position and therefore you could use this technique with LR's tethering controls. However, for me this is not a solution for a few reasons: Live-view shooting drains the battery; extended use of Live-view can have a negative effect on sensor noise due to heat; sometimes it is very useful to be able to use the EOS Utility to control camera settings e.g. changing length of exposure for blending purposes without the need to touch the camera at all.
Liam

Baggage Files keep disappearing

I am aware of the RH6 issue of the baggage files not being
able to be added the traditional way, and the user having to add
them manually in rhbag.apj file. I have done that and they do work
after that is done, but my problem is that they keep disappearing
after some time, and I will have to go in manually to add them
again. I add them, they work, and then after a couple days and a
couple compilations they are removed again and my link doesn't work
of course. Does anyone know a work-around to this, and how to make
them permanently stick? Or, am I to accept this nuisance and find a
different method for displaying these files? Any advice is greatly
appreciated!
Danni

I link to .pdf files from the TOC with no problem.
Danni, you mention,
"...and the user having to add them manually in rhbag.apj
file."
I always import baggage files in the RH explorer view, and I
let RH take care of the rhbag.apj file. (This is not to reject my
colleagues' advice to edit the file. It may be necessary. I haven't
needed to do that.)
RH also keeps the baggage file list in a database table in
the .cpd file. It has a separate table for links to baggage files.
On the rare occasion when I have a problem, I discover an
error in the database table. For example, each topic and baggage
file has an ID number, and sometimes a file ID acquires a "minus"
sign. Normally that's a "missing file" flag, but RH can't reconcile
the database flag with the file's presence in the project folder.
Open a backup copy of the .cpd file in MS Access, go to
tables view and open the ones for baggage files. If you see a
negative topic or file ID, and you know the file is in the
project's Windows directory, delete the minus sign.
If you see entries for baggage files that you know are
obsolete, and you've removed them in RH and the project directory,
delete those entries. Save before you exit from Access.
Access may warn that you won't be able to save any changes
unless you convert the database file to your current version of
Access. I've ignored this warning and successfully saved changes.
On the other hand, I don't believe any harm would come from
updating.
Temporarily change the name of the original cpd file and
substitute the revised copy with the correct file name.
Launch RH and open the project. The baggage files should be
straightened out, but if not, try importing the "missing" ones from
a location outside the project directory. (The corollary is that
you shouldn't try to import a baggage file that's already in the
project directory and may be in the rhbag.apj list as well. That's
what sometimes confuses RH.)
Interestingly, when you import a file that RH previously
couldn't find, sometimes the import dialog says the baggage file is
already in the project, do you want to overwrite it? Just say yes.
Don't try to explain it, because RH can't tell you why it has to
overwrite a file that isn't there.
Of course, you have the option of going back to the original
.cpd file by removing the new one and renaming the old one.
Sometimes I start by making a copy of the entire project, but then
I have to label and remember which folder contains the version I
want to use later. Don't use the "recent projects" list in RH
unless you revised the project name for the copy.
Harvey

Mail messages keep disappearing

I bought my mac about a month ago and am confounded by the mail program. Seems messages keep disappearing from my inbox and also from my sent items. This morning I sent a message that I needed to call up again but it had disappeared. I've searched everywhere for answers to this but can't figure out what's happening. Can someone help?
Thanks
alda

Since you are accessing two accounts with Mail, there is an Inbox mailbox for each account and the same for Drafts, Sent, Trash and Junk when Junk Mail is set to automatic.
Open Inbox be selecting the black triangle beside it pointing it down to reveal the Inbox mailbox for each account. Selecting an account's Inbox mailbox reveals messages received by that account only in the message list. Selecting Inbox reveals a "blended" Inbox mailbox for all accounts in the message list.
The same applies to Drafts, Sent, Trash and Junk (when Junk Mail is set to automatic) in the mailboxes drawer.
Since you are accessing an IMAP account with Mail, there is also an account named icon for the IMAP account at the bottom of the mailboxes drawer. This includes the server stored mailboxes for the account with the exception of the account's Inbox mailbox which is located under Inbox in the mailboxes drawer. Regardless the account type, the Inbox mailbox for each account is located under Inbox.
So now, which account is missing messages - the POP account or the IMAP account and from which mailbox - the account's Inbox mailbox, Sent mailbox or both?
Are you storing sent messages on the server for your IMAP account which is available under the Mailbox Behaviors tab for the account preferences?
There is no setting to remove messages from the server with an IMAP account. Mail is keeping the server stored mailboxes synchronized with the server.
In order to create a separate account in Mail provided by the same provider, the account must be an actual account which means the account has its own user name. An additional email address that shares the same user name, incoming mail server and password as a primary email account is called an alias and you cannot create an alias address as a separate account in Mail due to the account and associated mailbox filing structure at the Finder level.
To add a alias email address to the primary account, go to Mail > Preferences > Accounts and under the Account information tab for the account preferences at the Email Address field, add the alias email address in this field separated by a comma from the primary account's email address. Save the changes when prompted.
All messages addressed to the alias address will be deposited in the primary account's Inbox mailbox and when wanting to send a message with the alias email address, select the address via the Account selection pop-up when composing a message.

Mail settings keep disappearing

Randomly, the 'view' mail settings keep disappearing. I'll set them to show date recieved, date sent, etc etc and once or twice a day, Mail will revert to having no settings and I have to reset.
Not serious, just annoying
Thanks
Bruce Black

Your Preferences file could be corrupted. Try quitting Mail and go to Users/Library/Preferences and look for the com.apple.mail.plist file; drag it to your Desktop. Now relaunch Mail and set those parameters again, then quit Mail.
Relaunch Mail and see if your parameters stayed this time. If they do, then you can Trash the old preferences file on your Dekstop.
Mulder
If any of my answers helped solve your problem, please consider awarding some points. Why Reward Points?
iMac G4 700Mhz Mac OS X (10.3.9)

Customize buttons added to toolbar keep disappearing

Steps to reproduce:
1. Menu -> Customize
2. Drag some of the extra icons to the top right toolbar (next to the menu icon)
Now, some icons constantly keep disappearing. As a consequence, I need to re-add them quite regularly.
Why are some icons simply not staying at the location in the toolbar where I put them?
Thanks for your help!

You can try to click the "Restore Defaults" button in the Customize palette.
You can try to reset user the "browser.uiCustomization.state" on the <b>about:config</b> page via the right-click context menu to the default value in case there is a problem with the pref.
This pref stores the toolbar customization is current releases.
If you keep having problems with preferences, see:
*http://kb.mozillazine.org/Preferences_not_saved
You can check for problems caused by a corrupted localstore.rdf file.
*http://kb.mozillazine.org/Corrupt_localstore.rdf

User Presets keep disappearing

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