User specific DVD problem

Okay, I have a macbook running 10.5.8 with a Matshita DVD drive. There are 2 accounts on this macbook. The primary user of this macbook told me that the DVD drive is not working. Any CD she puts in the drive tells her that it's an invalid disc and ejects it. So I take the laptop log on with the other account and the CD spins up and launches iTunes. I'm still learning the guts of OSX but is there a preferences file in the users profile that I can remove to get this working again? I looked in the user's library/preferences for a plist file relating to the dvd drive but there was none. should I be looking at the iTunes plist files instead?
I also have another issue with the time and what it's displaying, but I didn't know if that should be a separate post or not?
Any help would be greatly appreciated.
Thanks!

If the issue is limited to that user account try starting up Safe Mode (It will take more time to startup in Safe Mode because it runs a directory check.)
If your DVD functions correctly that way, go to System Preferences >> Accounts >> Login Items, and remove them. Boot normally and test. If not go to/Users/yourname/Library/Contextual Menu Items and move whatever is there to the desktop. Then do the same with /Library/Contextual Menu Items. Lastly, try moving/Users/yourname/Library/Fonts to your desktop and restarting. Log out/in or restart, if that sorts it start putting items back one at a time until you find the culprit.
If not drag /Users/yourname/Library/ Preferences folder to desktop and restart.
Let us know.
EDIT: Wherever I have "yourname" just read it as the name of the problem account,
-mj
Message was edited by: macjack

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