User Status in CRM Service.

Hi,
I have analysed the datasources
0CRM_SRV_PROCESS_H
0CRM_SRV_PROCESS_I
0CRM_SRV_CONFIRM_H
0CRM_SRV_CONFIRM_I
Seems User Status is not available in these datasources. Do i need to go for enchancing the datasources or else do i need to apply Patches.Please help on this.
Thanks,
Jelina

Hi
You have to add the Info Object 0CRM_USSTAT seperately, as far I know
http://help.sap.com/saphelp_nw70/helpdata/EN/48/d0e1a88e2711d497b100a0c92f27cb/frameset.htm
Hope it helps

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User Status Replication-CRM to R/3

HI Gurus
Our requirement is to replicate the Item level user statuses in CRM Service order to R/3.We will use BADI- CRM_DATAEXCHG_BADI and methodCRM_DATAEXCH_AFTER_MBDOC_FILL.
Would appreciate if you can let me know how to fill the item status information into the MBDOC.By this,I mean which component to use pertaining to item level user status to fetch the info.
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Madhav

Use FM CRM_STATUS_READ
Hope it helps.
Lokesh
PS. Pls. reward helpful posts.

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Hello
There is a customized status profile in crm for sales orders.
I'm using extractor 0crm_order_i for loading orders into bw.
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Rita Arkin

If you want to extract additional fields, you need to extend the
corresponding extract structure and possibly the communication
structure, fill the field with the user exit EXIT_SAPLRSAP_001,
etc.
Also, you will find additional information about such enhancments in:
http://service.sap.com/bi
> Documentation
> Business Content Documentation
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Chapter 7 of this document provides further information about the
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How to update user status in CRM Order depending the delivery status in R/3

Hi All,
In my scenario the partial delivery allowed to the customer while creating the CRM Order. But as per my requirement the status should be updated when the complete order and delivery takes place.
Let me describe you clearly:
Suppose I want to deliver 5 quantities products to the customer but initially I want to deliver only 3 quantities and rest 2 quantities later. When I do the post goods issue of 3 quantities in R/3 system the status should not change in CRM system. When I will do the rest 2 quantities in post goods issue in R/3 then the user status should change in CRM Order. But in current when I do the delivery of 3 quantities the user status is changing in CRM Order.
I need the user status should change in CRM only when the entire deliverytakes place in R/3.
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Whenever an item is fully delivered, by standard, a "Completely Delivered" status will be updated into the item. If the I suppose by referring to that you will know an item is partial or completely delivered. When all items in the order is fully delivered, the standard header status will set to "Completed". So, you will also know if the whole order is partial or completely delivered.
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Set user status in CRM for incoming ERP order

Hello,
as SAP doesn't offer a user status replication between ERP and CRM (Note 905430) and we have the requirement that incoming ERP orders should get a specific user status, I was trying to implement the BADI CRM_DATAEXCHG_BADI.
For data coming from the ERP system into CRM, the documentation of that above mentioned BADI points to implement the CRM_DATAEXCH_R3D_MBDOC_FILL method.
I am experimenting for a week now how to fill the status segment correctly but unfortunately I don't get it to work. I didn't find any coding examples in SDN nor OSS so that now I am posting myself the question due to the lack of documention/information on that interface.
Does anybody know what I have to fill in the structure BAD_STATUS_MESS which consists of the following fields:
TR_STATUS
BEF_IMG
TASK
SENDBITS
CLIENT
GUID
ORDERADM_H_GUID
STATUS
USER_STAT_PROC
ACTIVE
PROCESS
TXT04
TXT30
KIND
OBJECT_TYPE
My best guess was the following, but it didn't work:
TR_STATUS.................
BEF_IMG.......................0
TASK............................0
SENDBITS.....................FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
CLIENT..........................
GUID.............................
ORDERADM_H_GUID...<GUID of the orderadm_h segment>
STATUS.......................E0003
USER_STAT_PROC.....ZCRMJHTA
ACTIVE........................X
PROCESS....................
TXT04..........................
TXT30..........................
KIND............................
OBJECT_TYPE............BUS2000115
Any help will be highly appreciated.
Many thanks in advance
Victor

TR_STATUS.................
BEF_IMG.......................0
TASK............................1
SENDBITS.....................'FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF'
CLIENT..........................SY-MANDT
GUID................................<GUID of the orderadm_h segment>
ORDERADM_H_GUID...<GUID of the orderadm_h segment>
STATUS.......................E0003
USER_STAT_PROC.....ZCRMJHTA
ACTIVE........................X
PROCESS....................
TXT04.......................... Status Text
TXT30.......................... Status Text
KIND............................ 'A'
OBJECT_TYPE............BUS2000115
APPEND above record TO ct_bus_trans_msg-status.

Automtic User Status updation in Service Order

Hello ,
Whenever I do "TECO" of service order , User status should automatically change."TECO" is a business transaction
Do anyone have done this . Which exit is user to achieve above.
Regards,

Hi,
Check the below FMs :-
STATUS_CHANGE_EXTERN : This is used to set or delete User Status
STATUS_CHANGE_INTERN :This is used to set or delete System Status
STATUS_READ : This is used to read system status or user status
First check up via User status , with proper status numbers
If ur having many different than better u can go for user exit : IWO10009 PM Order: Customer Check for 'Save' Event. to check at save and set status accordingly ...
For reading latest status - u may have to read from structure i think ..
Tables :- JEST, TJ02T,TJ20 etc
regards
pushpa

Restricting User Status in CRM

Hi Experts
We have a requirement in SAP CRM to restrict User statuses so that when the CRM Order is in a certain status, no other statuses are visible as a drop-down.
In above screenshot, if status is "Dealer Submitted" the rest of the status should not be displayed.
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Thanks
Susmita

Hello Sushmita,
You can use authorization object B_USERSTAT. With this authorization object you protect the setting or deletion of user status in the general status management of orders, projects, etc.
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Thanks!
Neha Gupta

User status for Service Issue{for particular Sales order} in CRM

Hi Experts,
I've an issue related to the User status in CRM.
I've a Sales Order and I'm creating a service issue for it in CRM.
For the service issue number has some user status and I want to know from where it is coming.
Is there any configuration involved in it, or is it coming from the standard coding part.
Please let me know how to find the user status for a service issue.
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Subbu

Thank you PePe,
I'm asking about the user status not the system status.
The user status has only the values{open, worked & closed}.
now for a service issue if it is rejected then the user status are automatically changed into "Closed".
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thanks
Subbu

Updating service order status in CRM from R3 after the invoice is created

Hi all ;
I need to update the user status of an service order in CRM when the invoice related to it in R3 is created, so I have already know the service order no .
How can i achieve this by sending BDOC from R3 to CRM? Which BDOC should i use?and is it enough to fill only status data in BDOC?
Thanks.

Hi sushant,
When the R/3 Order status is set to 'Completed' then the system status for order in CRM system is automatically changed to 'Completed'.
So firstly check whether the User status ('Completed')in SAP CRM has the Business transaction event set to 'FINI'. So when the system status is set to 'Completed' the user status will also change to 'Completed.'
Secondly even check what are the statuses of item in the Orders.
regards,
Anubhav

CRM to ECC i object user status updation.

Hi Friends,
I want to know details of SAP objects involved:viz: BADI's to have SAP CRM Iobject user status updatio , I have successfully replicated the ECC CRM Equipment to CRM I Object and even getting the user status from ECC To CRM..
I am facing difficulty in doing the vice versa action from CRM to ECC.
Please let me know your suggestions and opinoins which I can try executing.
Thanks,
Devansh

For replicating user status from ECC to CRM we have done the following:
1) Replicated all related BPs and reference products.
2) defined the settings (ex Object family for equip etc ) in SPRO
3) Activated CRM_EQUI_LOAD BADI
For Upload you have to also :
Activate DNL_EQUIPMENT and DNL_EQUI_CONFIG and assign Adapter object DNL_EQUIPMENT to Object family 401.
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Order Replication CRM - R/3 - User Status not replicated - enhancement

Hello all,
We wish to synchronize order user status between CRM and R/3 (in fact ECC5). As described in IMG documentation, we should use the BAdI CRM_DATAEXCHG_BADI and methods CRM_DATAEXCH_AFTER_MBDOC_FILL, CRM_DATAEXCH_AFTER_BAPI_FILL for replication from CRM to ECC5 and CRM_DATAEXCH_R3D_MBDOC_FILL for replication from ECC5 to CRM.
For method CRM_DATAEXCH_AFTER_BAPI_FILL, I was not able to find fields User Status and Status Profile in any of the R/3 structure BAPI*.
Does anyone have any idea ?
Thanks
Laurent PIALOT

Laurent
I wonder if you know what the CRM_DATAEXCHG_BADI is for.
We have a problem between CRM and BW: delta loads from 0CRM_SALES_ACT_1 finds no data. SAP OSS recommended to deactivate badi CRM_DATAEXCHG_BADI, but we don't know what possible side-effect we could face. Any idea?
thanks,
Mauricio Cubillos

The condition for action don't work with user status

Hello,
we have some problem with define conditions for actions of SLA Monitoring:
Schedule condition with system status (Example:"&CRM Service Product Item.System Status& = I1002") is implemented.
But schedule condition with user status ("&CRM Service Product Item.User Status& = E0005ZLFC0001") is not implemented i.e. the action for message with user status = "E0005ZLFC0001" is not executed.
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Best regards,
Alexander.

Hi Anette ...
The app runs on iOS 5.1.1 or later as noted here > https://itunes.apple.com/us/app/bejeweled-hd/id517260318?mt=8
But does not necessarily mean the developer updated the app for iOS 8 compatibility.
Click Bejeweled HD Support at that link.

USER STATUS BILLING BLOCKED

Good morning,
I am replicating a sales order frm CRM to ECC.
I have created a status profile (transaction CRMBS02). I have two status: accepted and cancelled.
When the status is cancelled I would like to block the billing, so the replicated sales order can't be billed. Do you know if i can add any transaction to block the billing??
I have seen the transaction CANC to add in the user status but it consists in delete the item, (so the price in ECC is 0).
Thank you very much
P.D I give points to the answers

Hi Robert,
I am also trying to replicate the user status from CRM to ECC.
As you said '
implement logic in method CRM_DATAEXCH_AFTER_BAPI_FILL of badi CRM_DATAEXCHG_BADI. Status is writen in IT_BUS_TRANS_MSG-STATUS_H. You must then fill appropriate structure for ERP side.'
Could you tell me which one would be the appropriate structure on ERP side. I dont find one in teh badi CRM_DATAEXCH_AFTER_BAPI_FILL
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Oindrila

IW32 : User-Exit/BADI on Change of User Status

Dear All,
My requirement is to do some validations when a user changes the User Status of a Service Order to 'Cancel'.
I am unable to find a user-exit/badi which will get trigerred when the above process occurs. I did find some user-exit at save but none of them will get me the new user status, so that I can check whether the Service Order going to be set as 'Cancel' .
Regards,
Antony

Dear Wolfgang,
Thanks for your answer, it was indeed very helpful. I didnt find any luck with the FM you had mentioned but found some other FM: QMEM_STATUS_OLD_NEW_READ , may be this will help me in solving my problem..There is one more Question which I hadnt mentioned in my post, If my validation over User Status fails how can I get the old status back.. Because since the EXIT you had mentioned is at SAVE I dont think throwing an Error message will be the right option
Regards,
Antony

BW Status for CRM Leads

We have an issue where the leads are not picking up the user status from CRM in the 0CRM_LEAD_H extractor.
I have read the associated notes and have gone through the customization of the extractor. I added an append structure for the field BWSTONELEAD and completed the necessary config in SBIW for that status object group and status object. The only thing extra I had to do was manually change the value in ROOSFIELD for the field to show up in RSA6.
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Thanks!

Hi,
I have a similiar issue.
If u have solved it, can u share, how u solved the issue.
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Raja

User Status in CRM Service.

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