User status for Service Issue{for particular Sales order} in CRM

Hi Experts,
I've an issue related to the User status in CRM.
I've a Sales Order and I'm creating a service issue for it in CRM.
For the service issue number has some user status and I want to know from where it is coming.
Is there any configuration involved in it, or is it coming from the standard coding part.
Please let me know how to find the user status for a service issue.
Thanks
Subbu

Thank you PePe,
I'm asking about the user status not the system status.
The user status has only the values{open, worked & closed}.
now for a service issue if it is rejected then the user status are automatically changed into "Closed".
So if you have any idea in this please help me.
thanks
Subbu

Similar Messages

Assign different ship to party for each material in a sales order in CRM?

Hi all,
I need to create a sales order in CRM, such that the sales order contains more than 100 materials at item level and each material should be shipped to a different ship to party.
That is for 100 materials in sales order I need to ship to 100 different customers.
The 100 ship to partyu2019s are maintained for the business partner in relation ships tab in /nBP.
The CRM configuration is done in such a way that when we enter a material while creating a sales order in CRM,u2026u2026.a window pops up asking us to select the ship to party for that material.
No I need to replicate this programmatically. I generated a sales order in CRM programmatically using BAPI_SLSTRANSACT_CREATEMULTI. u2026 Now I need to make changes such that I have a provision to assign ship to party for each materialu2026
How can I do this? Can any one tell me if there is a BAPI or Function Module available so that I can assign a different ship to party for each material in sales order?
Regards,
Jessica Sam

Here is sample code. In that highlighted portion is different. check this out
DATA: ls_partner TYPE crmt_partner_com,
        ls_input_fields TYPE crmt_input_field,
        lt_fieldname TYPE crmt_input_field_names_tab,
        ls_fieldname LIKE LINE OF lt_fieldname.
ls_partner-ref_handle = p_iv_handle.
ls_partner-ref_partner_handle = 1.
ls_partner-ref_kind = 'A'.
ls_partner-display_type = 'BP'.
ls_partner-no_type = 'BP'.
ls_partner-kind_of_entry = 'C'.
licensee
ls_partner-partner_fct = '00000069'.
ls_partner-partner_no = w_but000-partner.
INSERT ls_partner INTO TABLE gt_partner.
Bill to party
IF NOT w_con_header-billtoparty IS INITIAL.
    ls_partner-partner_fct = '00000003'.
    ls_partner-partner_no = w_but001-partner.
    INSERT ls_partner INTO TABLE gt_partner.
ENDIF.
IF w_con_header-billtoparty IS INITIAL.
    ls_partner-partner_fct = '00000003'.
    ls_partner-partner_no = w_but000-partner.
    INSERT ls_partner INTO TABLE gt_partner.
ENDIF.
Employee
ls_partner-partner_fct = '00000014'.
ls_partner-partner_no = w_con_header-empresp.
INSERT ls_partner INTO TABLE gt_partner.
+*lsinput_fields-ref_handle = p_iv_handle.*+_
+*lsinput_fields-ref_kind = 'A'.*+_
ls_input_fields-logical_key = ls_partner-ref_partner_handle.
ls_input_fields-objectname = 'PARTNER'.
ls_fieldname-fieldname = 'DISPLAY_TYPE'.
INSERT ls_fieldname INTO TABLE lt_fieldname.
CLEAR ls_fieldname.
ls_fieldname-fieldname = 'KIND_OF_ENTRY'.
INSERT ls_fieldname INTO TABLE lt_fieldname.
CLEAR ls_fieldname.
ls_fieldname-fieldname = 'NO_TYPE'.
INSERT ls_fieldname INTO TABLE lt_fieldname.
CLEAR ls_fieldname.
ls_fieldname-fieldname = 'PARTNER_FCT'.
INSERT ls_fieldname INTO TABLE lt_fieldname.
CLEAR ls_fieldname.
ls_fieldname-fieldname = 'PARTNER_NO'.
INSERT ls_fieldname INTO TABLE lt_fieldname.
CLEAR ls_fieldname.
ls_input_fields-field_names = lt_fieldname.
INSERT ls_input_fields INTO TABLE gt_input_fields.

Issue in creating Sales Order in CRM 7.0 IC WEB

Hello Experts,
I am working on CRM7 and ECC 6 integration. I have configured Sales Order ( transaction type ZOR) in CRM. Using GUI the sales order is properly created in CRM and getting replicated to ECC without any issues.
I started configuring IC web UI, systematically followed C04 and C78 and completed all the steps including IC_BT transaction profile customization but inspite of this I am unable to create sales order in IC web.
I am geting error "No transaction type available for creating transactions" and if I go into details of this error it shows a page as follows
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
u2022     No transaction type is available according to Customizing
u2022     The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
u2022     The transaction type is set up in Customizing
u2022     The user has authorization for the transaction type
I have checked everything , nothing seems to be wrong. Can anyone advice how to resolve this issue
Thanks and Regards
Ambar

goto IMG where you defined the ZOR. Select the ZOR and choose Channel on the left, is ICW Interaction Center Webclient a choice? or add it.
We noticed that once any transaction was set to an option, we had to set these for all transactions in the ICWC, ISA, Gui, etc.

Idoc not created for a particular sales order

Hi,
For a particular sales order , idoc is not created .
The idoc has to be generated when we create a sales order ,
but for a particular sales order , the idoc is not generated when the sales order is created. The program is assigned in
nace for output type zd00.
RSNASTED is the program which triggers the idoc and FM: IDOC_OUTPUT_ORDRSP.
How to debug and see why the idoc is not generated,
i had kept break point in idoc_output_ordrsp function module
and program rsnasted, but my control does not
reaches this point.
can anyone help me in this issue.
Thanks and regards,
A. thirumaran.
Edited by: thirumaran a on Jul 22, 2008 1:35 PM

Hi,
Could you please check if the output is processed or not, whether in the output type what all conditions you have maintained e.g send immediately.
Reward me point if you find this helpful.
regds.......
Sumit

Preventing update to COPA tables for a particular Sales order type

Hi ,
We need to have incoming sales order transfer to COPA activated only for one particular sales order type activated.
Earlier we implemented note 571697 for user exit to allow COPA update only for particular sales order type.
This prevented the transfer of SO to actuals table, but off late the performance for VA01 and VA02 has decreased substantially.
Upon checking, we found this is happening because of other CE4XXXX tables (excluding CE1XXXX) which are getting updated during creation/ change of SO. as the data in these tables is huge .
If possible, please advise, right userexit to prevent update to these tables.
Thanks.
Neeraj

Thanks for your inputs..I have few more queries on same.
Initially we had incoming sales order activated in KEKF allong with implemented SAP note 571697, which helped us to update CE1XXXX only for a particular sales order type. This was initial requirement to have system updating COPA values only for one particular sales order type.Also, KEQ3 was also activated which resulted in updates to CE4XXXX. This was not a problem initially since we had few sales orders now that plant has grown old with more sales order (resulting in huge size of CE4XXXX) VA01 is impacted..
Currently ,since we have KEQ3 activated so, Segment is created the moment we create sales order.. and table CE4XXXX is updated..
As most of you have suggested to switch off sales order in KEQ3, i need to analyze the impact of this..
From what i understand CE1XXXX will continue with updation for that order type... and CE4XXXX won't be updated in future..Please correct me if i am wrong..
Also, please advise what all can be possible impacts on COPA reporting if I switch off from now onwards (client has been using this since long) , and what all should be the precautions that i should take while doing this.
Thanks

User exit for setting tax indicator in Sale order

Hi All,
I want to know if there is a way (user exit) that could look at the Sales Order Type , particular Item Pricing Condition and Ship-to party State and set the materialu2019s tax classification (VBAP/TAXM1) to u201C0u201D (Exempt) ?
Thanks in Advance!
Sonali.

Hi Ramesh,
I have put the code in the user exit, and I am able to set the tax classification indicator but I have a problem... Before setting the indicator I need to check for the Usage code of the line item (This code I am using instead of checking the Pricing condition) . I am able to read all the values of line item in VBAP structure in the user exit except for the first time this user exit is hit as soon as a line item is entered it is not picking up the Usage code. That field is blank.
But if add another line item and go into the user exit I can see the previous line item Usage code in XVBPA table.
Do you have any idea why usage code is missing in VBAP structure in the user exit or is there any other table or structure where I can get the usage code?
Thanks in Advance!
Sonali.

Urgent: error: user status ECUS is active for equipment.

Gurus,
My material is assigned to only one serial no. and one equipment.
I am trying to do pgi from va02 and the system is throwing an error saying ' user status ecus is active for equip.' but in iq02 when we check the ecus status is not active. infact when we change the user status to anything the error thrown is still the same. Kindly reply urgently as this is affecting the clients production process.
Thanks,
Anand.

hi
i think once you have delivered the material ,it will create the equipment master record record stating the status as installed at customer site,
the status you have said i think is user status ,if so kindly change the user status and proceed with the above said procedure
revert back with any further queries
regards
thyagarajan

Block item for short dated item in sales order

We are using batch determination at sales order level.I want to hold the sales order based on shelf life expiration date for a batch. We are using FEFO- First expiry First Out strategy. We are planning to use user status profile to block the particular line item from getting delivered. Please guide me to acheive this. Thanks in advance.

Dear Venkates,
Kindly deactivate the check box Not Modifiable of the corresponding partner function by selecting Partner determination procedure - Partner Functions in procedure
Do this change if you have maintained partner proc. for sales document type or item category in
SPRO - Sales and Distr. - Basic Functions - Partner Determination
Hope this would solve you problem. If not kindly elablorate your problem.
Regard,
Sagar

I want a push button for line items in my sales order entry screen.

Hi,
I want a push button for line items in my sales order entry screen.
How can I do so?
Thanks.

Hi Kumar ,
To have a push buttons you need to first assign a pf-status .
here a sample code for a push button and its handling :
set pf-status 'SELECT' .
at user-command .
describe table t_lpr lines w_lines .
case sy-ucomm .
    when 'SELECTALL' .
      set pf-status 'SELECT' excluding 'SELECTALL' immediately.
      do w_lines times .
        read line w_line field value w_check . " INTO W_CHECK .
        if w_check = space .
          w_check = 'X' .
          modify line w_line field value w_check.    "INTO W_CHECK .
          add 1 to w_line .
        endif .                        " IF W_CHECK = ' '
      enddo .
Thus when you say pf-status say 'select' , Double click on that and you find a screen eher you can select icons and assign a function code to it!
Hope it helps!
Much Regards,
Amuktha .

Reserve stock against one particular sales order and issue the same

Hi,
My client wants that he should he able to reservestock for a particular sales order only, so that during availability check, the stock is not issued against any other sales order.
I have tried to do stock reservation by using t-code MB21, then the stock gets transferred from Unrestricted stock to restricted stock.
When i Do the PGI, it is still reducing the unrestricted stock and the reserved stock is unaltered.
My client is not a manufacturing unit, they are basically into only trading of goods.
Can some one please suggest what steps can i do?
Also if tehre is any alternative to accomplish the same?
You can mail me any documnettaion regarding the same, is any on [email protected]
Thanks'
Priyanka

see when ur changing the stock from restricted use to unrestricted use then
its fine but as u mentioned while doing particular moment type you want the stock to get reduced from restricted use but not from unrestricted use
for this u need to change the moment type from 651 to some thing else because the moment type 651 will reduce the stock from restricted use and allocate to the customer
so maintain a diff moment type for ur particular order type ( means this particular order type has an itme cat which detrmines a schedule line cat in thth schedule line cat maintain a diff omnt type instead of 601)
well try 231

Meet a problem of data exchange for sale order from CRM to R3.

Dear Friends:
      I do the data exchange for sale oder from to R3 today , the problem's detail is as follows:
      When i save a sale order in CRM (Version is 5.0) . it can automatically generate a bdoc which bdoc type is BUS_TRANS_MSG. but the bdoc status alway is "Sent to receivers (not all have confirmed)". and the original order in CRM can not be change .it quote that "Document is being distributed - changes are not possible", so i check the order status analysis in detail .it presents two error messages ," Event 'BEFORE_CHANGE', attribute '     FINI': Error code for function module 'CRM_STATUS_BEFORE_COMPLETED_EC' , "Item is not yet completed in OLTP system". so i check the order in R/3 ,it has already been create and without any error messages.
   Would like to tell me how to solve it . thanks your any idear..

Hi Benjamin,
When performing uploads to R/3 from CRM there is a response from the OTLP system that is sent back to the CRM Middleware to confirm that the data records were received and processed correctly.
Here is a checklist you can run through to verfiy that the connections, systems and objects that are needed are all in place:
<b>On R/3 system:</b>
- Check R/3 outbound queue (transaction SMQ1) for any entries that are not reaching CRM.
- Check that all RFC destinations on R/3 are defined correctly and are pointing to CRM
- Check the CRMCONSUM table in R/3 to ensure CRM is registered as a consumer
- Check the CRMRFCPAR table in R/3 to ensure that order objects are valid for exchange between R/3 and CRM
- Check for any short dumps in R/3 (ST22/ST21)
<b>On CRM:</b>
- Are there entries stuck in the inbound queue (SMQ2) with R3AU* names?
- What does the CRM Middleware Trace show (SMWT)? Sometimes this has more detail than the specific BDoc overview (SMW01)
- Check for short dums in CRM (ST22)
Let us know what else you uncover and we can work from there.
Brad

Pricing populating for period not valid in sales order

Hi Frnds
I have an issue with a sales order which has say 10 line items and the pricing for each line item is maintained in VK11. The client updates the pricing say every year therefore the record shows previous prices for that material too. When creating the sales order the system is picking pricing for few materials from year 2005 and few from 2008. This seems to be an abnormal behaviour to me. I checked the pricing record and the new ones are active.
Could anyone give me point me in the right direction??

Seems we are missing a point here, the validity dates maintaines for the new record are correct. The system is pulling the old record for god knows what reasons. for few line items the right pricing is populating but for some its pulling old pricing record.
I hope this helps

Can we create two POs for the same 3rd party Sales Order?

Hi MM experts,
Issue: Can we create two POs for the same 3rd party Sales Order
In Third party purchase process, first sales order created with a spl. item category and it creates the PR automatically with the Sales order material and Qty and this PR converted PO.
They got a pur.req. for sale order on same item for same delevery date. They did not get any warning msg. saying that a PO was prviously placed against this sale order.
How it is possible that we were able to place another PO? concern is that second PO was palced against SO which was already used & completed. they were able to place 2 POs for the same customer same delevery date. How it is possible?
If anyone face the same issue, please let me know if you have any answer to this questions.
Thanks in advance.
Suresh.

Suresh,
It is hard for me to give you a definitive answer since you have created a customized solution.
How it is possible that we were able to place another PO? concern is that second PO was palced against SO which was already used & completed. they were able to place 2 POs for the same customer same delevery date. How it is possible?
Normally, the system will not do this. A third party PR or PO will be 'account assigned' to the Sales order. SAP standard 3rd party will not create additional purchase reqs unless there has been manual intervention. Try searching for changes in the Sales order and changes in the original purchase order. They may give you a clue.
I believe the normal Item category for third party SO is TAS (I am working from memory here, I am not in front of a system). I don't know what ZTAG does. I confess I am not an SD expert. You might also want to post your question in an SD forum.
You mention two custom applications, ZMMPLAN and ZSTPMP. These somehow have functionality that is used to help you convert your PRs to POs. If I were in your position, I believe I would also look at these applications for clues to how they might be contributing to your problem. And please don't send me details about these apps. I will not comment on custom code in this forum.
Sorry I can't be of more help.
Rgds,
DB49

Val.Price for the requisition on the sales order

Hi,
I am creating automatically purchase requisition on the sales order with NLAG material type.
My problem is system asking Val.Price for the requisition on the sales order. I don't want the this screen when sales order create.
My Purchase Req. Doc Type = NB
Field Selection key = NBB for the NB
NBB Field Label >> Quantity and Price >> Price and price unit = Optional Entry
Thank you
Gulay Celik

Hi Gulay,
The error is coming because you have not maintained Accouting view of this material for teh plant, from where you want to procure/ship the material.
Or even after you have maintained the Accouting view, Material price (Moving avegare price when price control is V must be Zero)
Kindly check the master data records.
This will resolve your issue.
Regards,
Dnyandeo H. Ainarkar

How To Add a new column for ZPR0 price in open sales order report ??

HI,
my requirement is To Add a new column for ZPR0 price in open sales order report if the order/scheduling agreement is a cross-company code transaction l(company code of order/scheduling agreement <> company code of delivering plant), price = ZPR0 price as at estimated GI date

k

User status for Service Issue{for particular Sales order} in CRM

Similar Messages

Maybe you are looking for