Users Cannot Connect to Report Manager

Question

Hello all,
I've done some searching and tried a few things, but nothing has worked.
I recently started working with SSRS and created two reports.  I deployed them to the server, but when I type in http://servername/reports in a browser, I get the home page, but it says 'Error - Unable to Connect to the Remote Server'
Here is what is in the log file after the <HEADER> section:
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing ReportBuilderTrustLevel to '0' as specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing MaxActiveReqForOneUser to '20' requests(s) as specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing MaxScheduleWait to default value of '1' second(s) because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing DatabaseQueryTimeout to default value of '30' second(s) because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing ProcessRecycleOptions to default value of '0' because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing RunningRequestsScavengerCycle to default value of '30' second(s) because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing RunningRequestsDbCycle to default value of '30' second(s) because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing RunningRequestsAge to default value of '30' second(s) because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing CleanupCycleMinutes to default value of '10' minute(s) because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing DailyCleanupMinuteOfDay to default value of '120' minutes since midnight because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing WatsonFlags to default value of '1064' because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing WatsonDumpOnExceptions to default value of 'Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException,Microsoft.ReportingServices.Modeling.InternalModelingException' because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing WatsonDumpExcludeIfContainsExceptions to default value of 'System.Data.SqlClient.SqlException,System.Threading.ThreadAbortException' because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing SecureConnectionLevel to default value of '1' because it was not specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing DisplayErrorLink to 'True' as specified in Configuration file.
w3wp!library!1!7/17/2008-07:45:32:: i INFO: Initializing WebServiceUseFileShareStorage to default value of 'False' because it was not specified in Configuration file.
w3wp!ui!6!7/17/2008-07:45:47:: e ERROR: Unable to connect to the remote server
w3wp!ui!6!7/17/2008-07:45:48:: e ERROR: HTTP status code --> 500
-------Details--------
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at Microsoft.SqlServer.ReportingServices2005.RSConnection.GetSecureMethods()
at Microsoft.ReportingServices.UI.Global.RSWebServiceWrapper.GetSecureMethods()
at Microsoft.SqlServer.ReportingServices2005.RSConnection.IsSecureMethod(String methodname)
at Microsoft.SqlServer.ReportingServices2005.RSConnection.ValidateConnection()
at Microsoft.ReportingServices.UI.ReportingPage.EnsureHttpsLevel(HttpsLevel level)
at Microsoft.ReportingServices.UI.ReportingPage.ReportingPage_Init(Object sender, EventArgs args)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.UI.Control.OnInit(EventArgs e)
at System.Web.UI.Page.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
w3wp!ui!6!7/17/2008-07:45:50:: e ERROR: Exception in ShowErrorPage: System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort(Object stateInfo)
at System.Web.HttpResponse.End()
at System.Web.HttpServerUtility.Transfer(String path, Boolean preserveForm)
at Microsoft.ReportingServices.UI.ReportingPage.ShowErrorPage(String errMsg) at at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort(Object stateInfo)
at System.Web.HttpResponse.End()
at System.Web.HttpServerUtility.Transfer(String path, Boolean preserveForm)
at Microsoft.ReportingServices.UI.ReportingPage.ShowErrorPage(String errMsg)
Server Setup:
Windows Server 2003 R2
SQL Server 2005 (trial version) SP2
IIS 6
ASP.Net 2.0.50727
AVG Antivirus
The report server is on the same server as SQL Server
Settings under 'Configure Report Server' in Reporting Services: Configuration:
Server Status = Check
Report Server VD = Check
Report Manager VD = Check
Windows Service Identity = Check
Web Service Identity = Check
Database Setup = Check
SharePoint Integration = Optional Configuration
Encryption Keys = Optional Configuration
Email Settings = Recommended configuration
Execution Account = Recommended configuration
Things I've Tried:
On the server:
Using Localhost or 127.0.0.1 /reports - 'Internet Explorer cannot display the webpage
Turning off Windows Firewall - still nothing
Checked the ReportManager RSWebApplication.config and ReportServer rsreportserver.config files and they seem fine.
Other than trying to reinstall IIS and ASP components, I would really appreciate any help.
Thanks very much!
JB

Answer 1

Well, I found something that worked for me.
I found a blog post by Ryan Nielsen and it included these instructions:
Original Post
Article Text:
Reporting Services - Unable to Connect to Remote Server Error After a restart reporting services, you may come up with Unable to Connect to Remote Server Error when navigating to the web access. Typically an issue like this occurs in the RSWebApplication.config. This file is located in the ReportManager Folder (Example: C:\Program Files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportManager) I checked the <reportserverurl> and <reportservervirtualdirectory> tags were the same as before.
<ReportServerUrl></ReportServerUrl>
<ReportServerVirtualDirectory>ReportServer</ReportServerVirtualDirectory>
<ReportBuilderTrustLevel>FullTrust</ReportBuilderTrustLevel>
After changing the ReportServerUrl tag to contain both the server URL and the virtual directory, it could then connect to the remote server.
<ReportServerUrl>http://Server/ReportServer/</ReportServerUrl>
<ReportServerVirtualDirectory></ReportServerVirtualDirectory>
<ReportBuilderTrustLevel>FullTrust</ReportBuilderTrustLevel>
No IP addresses were added or was any IIS settings that I could tell. Leaving the ReportServerUrl tag blank should allow for it to find the server locally.
End Article Text
I did this and restarted the Reporting Services service and it now works without a problem.
I hope this helps someone.
JB