Using a Global Session to find data in an XML file in Repository

Ok, here is the scenario:
1. We issue a company iPhone to each Field Sales Rep
2. Each Sales Rep has an assigned Sales Support Rep in the Contact Center.
3. When a Sales Rep calls the Contact Center from their company phone, we try to route them to their designated Sales Support Agent (if that Rep is available, if not they go to the Queue and wait for next available Sales Support Agent).
At first we had all entries in 1 xml file but our Sales Force soon grew larger than we could accomodate in one xml file (my testing found a lookup limit of 121 rows in the xmfl file).
I changed the script logic to first look at the area code and then do a lookup into one of 3 xml files based on the area code. For example, the first file contained all phones with area codes up to 350, the 2nd file for numbers with area codes from 351 to 700, the 3rd file for numbers with area codes from 701 to 999.
The problem is that the script utilizes the Create XML Document function to search the xml files. This has resulted in the following condition:
Error: It is not recommended to update the application as
Engine heap memory usage exceeded configured threshold
Do I create a global session for each xml file to hold that file's data?
Do I just replace the "Create XML Document step with a subflow step to the appropriate global session for each xml file?
Thanks in advance for help and or clarification.
The recommended solution is to utilize global session variables to store the contents of the xml files.
I found the following thread discussing just such a situation:
https://supportforums.cisco.com/thread/2047722
I have downloaded Anthony Holloway's global session subscript but I am still unclear exactly how I utilize it in my base script.

Ok, I just noticed that my initial post comes up somewhat out of sequence. The very last questions I had (after the included graphic) ended up before the graphic. Here are the questions I had:
Do I create a global session for each xml file to hold that file's data?
Do I just replace the "Create XML Document" step with a subflow step to the appropriate global session for each xml file?
Thanks in advance for help and or clarification.

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2 /
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9 (
10 TYPE ORACLE_LOADER
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26 )
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28 )
29 PARALLEL
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31 /
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2 /
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-- (c) Akadia AG 2002
-- Requires Oracle 8i or 9i
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item_elmt xmldom.DOMElement;
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Hi,
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Pre-Populate the screen(table) with the configuration data
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Edited by: vaishali dhayalan on Sep 19, 2008 8:29 AM

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