Using AppleCare and AppleCare+ in Puerto Rico?

This summer I start medical school in Puerto Rico, and I plan on buying a MacBook Pro and an iPad. I there are several authorized service providers in PR, including one in the town I will be attending medical school. I would be purchasing it all here in Indiana, but I wanted to know if I would be able to use my AppleCare at the places in PR. I imagine that the AC for the computer would be no problem, as that service is worldwide, but what I'm really curious about is AC+. If I drop my iPad and it breaks, will my AC+ be honored at the PR service provider? Or will I have to send it back to Indiana and have my family take it in?
I searched, but most questions concerning PR seemed to be years old. Maybe there's an update.

Hi Reese;
i am new here and looking for the same info. I did found this:
http://www.apple.com/legal/sales-support/applecare/countrylist.html
the first lines DO have what we are looking for:
Apple or its affiliated companies may offer the AppleCare Protection Plan for Mac (“APP for Mac”), AppleCare Protection Plan for iPod (“APP for iPod”), AppleCare Protection Plan for Apple Display (“APP for Apple Display”), and AppleCare Protection Plan for Apple TV (“APP for Apple TV”) in the following countries:
The United States, Canada, & Puerto Rico

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What is the difference between apple warranty and applecare and applecare plus

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The AppleCare extended warranty extends the standard one year warranty by two years and includes free telephone support for two years.
The Apple Plus extended warranty does the same and includes some insurance covering accidental damage with a two claim limit with a deductible over the two year period.

Using the iPhone 4 in Puerto Rico?

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I can clarify latona_az! Most of Puerto Rico is covered under our national domestic plans. However, if the device indicates Roaming, the voice rate is $0.69/min. Therefore, you are roaming and any usage will be charged accordingly. View additional information here http://vz.to/n9PFe9 Thank you.
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What is the difference between AppleCare and AppleCare ?

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Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
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iPad model
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$299
iPad 2, iPad
$249
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
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iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

Why I can't use apple pay in Puerto Rico?

I Live in Puerto Rico, I have US credit cards and I can't setup apple pay in my iphone.

I do not know how Apple treats Puerto Rico ... if they treat it as if you are in the U.S. For example, do you use the U.S. Apple Store? You would have to be treated just as if you were in the U.S. to be able to set up Apple Pay.
For example, you cannot use Settings > General > Language & Region = "Puerto Rico" and have Apple Pay work.

Can't create iTunes acc! - Anyone else from Puerto Rico?- Cust Serv $uck$!

I've been trying to create an account for iTunes, mostly to download the album artwork to my library. But I haven't been able because iTunes billing system will not recognize my credit card, giving me different error messages such as "information does not match with bank's records", "please give use a US issued credit card", "fields were omitted", etc. I've been trying to get some assistance from the customer service representatives but all they do is give me some canned messages and basically say that Puerto Rico is not a "state" of the USA and that we, Puerto Ricans, cannot download music from iTunes, even though I know a lot of people in Puerto Rico that can, with credit cards issued locally.
If you are having the same problems, please post here to show them that it's not an isolated situation, even if you are not from Puerto Rico.
This is my first post, so if I'm breaking any rules or anything similar, I would appreciate that you contact me so I get the chance to amend things.
Here's a copy of all e-mail conversations so far with the customer service representatives, which proves that they aren't paying attention to the customer.
On 1/8/07, [email protected] wrote:
Thank you for taking some time to review this situation and trying to work with this. Still, the following is happening:
1) I have been trying to register my credit card for about one week by now, therefore, I doubt that every time I've tried to register the bank servers were busy.
2) I contacted my bank regarding this situation with my credit card and they said that the card is fine.
3) I contacted my bank regarding this other situation with my credit card and iTunes to confirm that the information I have and they have is the same, and it is.
Can't it be Apple's billing system?
Why is it up to us, the customer, to go through all this problems without any assistance from some customer representative, verifying why the system says the information is not accurate, contacting my bank to verify if everything is okay, verifying if Apple's servers have been busy, etc.
Come on, man, there's got to be a supervisor, manager or someone able to help me with this.
So far I'm really sorry of deciding for an iPod instead of a Zune or some other music player.
PLEASE READ ALL OF THIS THROUGHLY, you'll see that most of the answers you have given me have already been given or I had just given information regarding it.
David
On 1/8/07, [email protected] <[email protected] wrote:
Dear David,
I'm sorry that you haven't been able to make an account on the iTunes Store. After reviewing with our technicians I can confirm that residents of Puerto Rico are able to use the US iTunes store.
If you are still unable to create an account, it is possible that the iTunes Store has been unable to verify an authorization from your financial institution. There are several possible reasons for this:
1) Your financial institution's servers have been busy. Consider trying again at another time.
2) There is an issue with your card. Consider using a different card or contacting your financial institution to advise them of the problem.
3) Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your financial institution to make sure their records are up to date and match exactly what you are entering as your billing information.
Please follow these steps to confirm or update your account information:
1) Go to Apple's My Info page: <a class="jive-link-external-small" href="http://">http://myinfo.apple.com
2) Choose your country and preferred language from the pop-up menus.
3) Enter your iTunes Store account name and password and then click Log In (or Continue).
4) At the My Info Welcome page, click Address Book on the left. Confirm or edit your information.
5) Click Phone Numbers on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
6) Click Save Changes.
Try placing an order on the iTunes Store. If the iTunes Store still cannot obtain an authorization for your card, you won't be able to make purchases at the iTunes Store with that particular card. You can use a different card or one of the following payment methods:
- PayPal
- iTunes Gift Certificates
- iTunes Gift Cards
You can purchase iTunes Gift Certificates here:
Apple Store locations
http://www.apple.com/retail
Apple Store online
http://store.apple.com
iTunes Gift Cards are available in $15, $25, and $50 denominations at retailers across the United States, including these:
- 7-11
- Amazon.com
- Apple Store locations (http://www.apple.com/retail)
- Apple Store online at http://store.apple.com
- Best Buy
- Circuit City
- CompUSA
- Kroger Stores
- Radio Shack
- Walgreens
Thank you for your interest in the iTunes Store. I hope this information has been helpful.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
What's up with you people? Stop using the same canned messages and read the whole conversation, PLEASE!
That's almost the same answer Vanessa gave to my initial e-mail. Then, Andres apologized because Apple does consider Puerto Rico part of the United States and even includes Puerto Rico as a "state" in the fields of registration for MyInfo and iTunes.
Puerto Rico is a territory of the USA and we, Puertorricans, are considered citizens and residents of the USA, so far that the same rates apply to the USPS Post Office, that we don't need to get through customs in domestic flights, that we don't needed a passport to get in and out of the USA until the new Patriot Act provision that started now on January 1st, 2007.
Will someone really get to this and answer all my questions in their rightful way?
So far the service seemed to be good because you were answering in a timely manner, but I just figured out that all you are doing is using canned messages and/or doing some "copy/paste" to your "concerned and dear customers".
PLEASE get through with this and get me a complete answer.
No thanks in advance, until I get what I need, especially after spending so much money on an iPod and so much time through your forums, etc.
Please see highlighted fields for important details and contradictions regarding the information previously provided.
David
On 1/8/07, iTunes Store <[email protected] wrote:
Dear David,
Thank you for your interest in the iTunes Store. You may browse any country's iTunes Store, preview audio and video clips, and even download podcasts. However, residents of Puerto Rico may not purchase from the ITunes Store at this time.
Items in any particular country's iTunes Store are available only for distribution to customers who reside in that country and who use a credit card, debit card, iTunes Gift Certificate, or iTunes Gift Card issued in that country.
For example, the U.S. iTunes Store can only sell to U.S. residents using credit cards or debit cards that were issued in the U.S., or iTunes Gift Certificates or Gift Cards purchased in the U.S.
Although I cannot comment on future expansion plans of the iTunes Store, please rest assured that Apple is committed to bringing the iTunes Store to people around the world.
For a list of countries in which the iTunes Store is available, please select dropdown "My Store" menu at the bottom of the iTunes Store homepage.
Sincerely,
John
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww
Thank you very much for going further in your review and reply to my initial concern.
I was able to create an account through the MyInfo page. I was able to log in to iTunes, but it then asks me for my billing information. I'm trying to register two credit cards I have from a local bank. I was not able to register any of these. The system keeps telling me that the bank information is not the same as the one I entered. I tried several variations and none was accepted. I'm trying this with my bank statement on hand to match the information perfectly and I even called the bank to confirm if I have all the correct information, as in their systems, which they confirmed.
It appears that iTunes will not accept my credit cards in any way, even with my bank assisting me with the different variation that iTunes may be asking for.
Is there any way you may help me to register my credit card to my account? Because, after all, having an account created through the MyInfo page did little since I still can't download album artwork nor purchase music.
On the other side, I tried using my Paypal account which is Verified and with a Confirmed address, but iTunes says that it cannot verify the account.
It appears that iTunes has some kind of problem with accounts from Puerto Rico.
Again, thanks in advance for your help and attention!
David
On 1/6/07, iTunes Store <[email protected] wrote:
Dear David,
Please accept my apologies for the miscommunication in our previous response. As you have confirmed, residents of Puerto Rico may create an account by choosing "PR" from the State menu on the US iTunes Store.
If receive an error when creating an iTunes Store account, you can create an Apple ID first by visiting Apple's My Info page:
http://myinfo.apple.com
After creating your Apple ID, connect to the iTunes Store and sign in using your new account name and password. You may then provide billing information and begin downloading album artwork for your iTunes library.
Please note that your billing name and address must match the address listed on your credit card statement exactly. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from creating an account.
Alternatively, you may create an account with an iTunes Gift Card purchased from a local retailer. For help creating an account in this manner, please refer to the following article:
iTunes Store: How to redeem an iTunes Gift Card
http://www.info.apple.com/kbnum/n301958
I hope you find this information helpful and are able to enjoy purchasing music and videos on the iTunes Store. Apple appreciates your business.
Sincerely,
Andres
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Hi!
Thank you very much for your reply to this concern, but this answer does not convince me since the iTunes registering page adds Puerto Rico as a "state" of the USA in the drop-in box / field, plus I know a lot of people here in Puerto Rico that have an account registered in iTunes with a credit card issued by a local bank that are able to make purchases.
My main interest in having an iTunes account is being able to download the CD’s artwork, which, apparently, can only be done if I have an account registered in iTunes. As an option, is there any way to create an account without having "purchasing" privileges for this matter?
I am really disappointed with the service and options restricted by Apple for this matter, specially when they have so many authorized dealers and resellers in Puerto Rico, which is not a "Channel Island" but a USA territory or property, with USA citizenship, with USA residency, USA currency, with USA post office, with USA customs, with USA courts, etc. Another question, since it was not offered as an option, if I buy iTunes gift cards, which I can buy almost anywhere here on the island, can I use it for purchasing purposes or would I not have this privilege because I live here?
I would really appreciate further evaluation of this concern because I believe that I may indeed register at iTunes and make purchases being in Puerto Rico with a credit card from a local bank since, like I explained before, I know, personally (my brother, my brothers-in-law, etc.), a lot of people here in Puerto Rico that have an account registered in iTunes with a credit card issued by a local bank that are able to make purchases.
Thank your for your time and attention.
David
On 1/6/07, iTunes Store <[email protected] wrote:
Dear David,
I would like to apologize for the delay, and thank you for your interest in the iTunes Store.
I understand that you are currently residing in PR, and are having difficulties creating an iTunes account. Customers in the Channel Islands may browse any country's iTunes Store, preview audio and video clips, and even download podcasts. However, they may not purchase from the iTunes Store at this time.
Although I cannot comment on future expansion plans of the iTunes Store, you can rest assured that Apple is committed to bringing the iTunes Store to people around the world.
Thank you for your understanding and patience David.
Sincerely,
Vanessa
iTunes Store Customer Support
<a class="jive-link-external-small" href="http://">http://www.apple.com/support/itunes/ww
Customer First Name : David
Customer Last Name : Umpierre
email : [email protected]
Web Order # :
Support Subject : Password
Sub Issue : Other
iTunes Account Name: Not provided
Platform : Windows XPSP2
Comments:
I have been trying to register in iTunes for three days and keep receiving error messages. I registered my account with a VISA and with a Paypal Account and after receiving a message saying that such billing services have been registered without problems, I still receive a message saying that "There were errors or omissions in the information", but there's no indicated items or highlighted items or omitted field. What could I be doing wrong? Please help!
TrackID: 3161994
Dell Inspiron 700m Windows XP

To the previous user, thank you for anything you may do to help with this, but I understand that I clearly stated that I was not expecting help from a customer service representative but to get a number of people going to the same or a similar situation which may be later used as an example to Apple for them to work with this.
Here's an update on what's being going on so far...
Man, I am still NOT satisfied.
I talked today with my bank regarding this situation and they told me that they have had several concerns with other customers about this and that they have done everything in their power before to make sure that iTunes works, accepting their credit cards, but that it's iTunes billing system the one with restrictions to accept these cards; in other words, that their cards are okay in their systems to be accepted by iTunes, but that iTunes refuse to accept them.
I believe that either Apple is discriminating against Puerto Rican customers, Puerto Rican banks or they are just not willing to go the extra mile to solve this billing situation.
So far it seems that you do not understand my principal need, which is downloading album artwork, not buying music.
I just received my iPod and am hesitating to open it because of all of this.
Again, service has been poor and attention to details worst.
If there's nothing else you may do to help me, I would appreciate to be forwarded to a supervisor or manager or director to present them this concern.
Thanks.
David
On 1/10/07, [email protected] <[email protected] wrote:
Dear David,
I understand that you are still unable to create an iTunes Store account. The error that you are receiving indicates that the iTunes Store is unable to verify an authorization from your bank at this time. Since the iTunes Store team has validated your information and we know that is not the problem, it appears that you won't be able to make purchases at the iTunes Store with that particular card. You can use a different card or one of the following payment methods:
- PayPal
- iTunes Gift Certificates
- iTunes Gift Cards
You can purchase iTunes Gift Certificates here:
Apple Store locations
<a class="jive-link-external-small" href="http://">http://www.apple.com/retail
Apple Store online
http://store.apple.com
iTunes Gift Cards are available in $15, $25, and $50 denominations at retailers across the United States, including these:
- 7-11
- Amazon.com
- Apple Store locations (http://www.apple.com/retail)
- Apple Store online at http://store.apple.com
- Best Buy
- Circuit City
- CompUSA
- Kroger Stores
- Radio Shack
- Walgreens
Thank you for your interest in the iTunes Store. I hope this information has been helpful.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Greetings, and thank you for the help so far.
Still, I am being unable to register my credit card. When I enter my VISA's security code (either of the two I have), which consists of three digits from the back of the card, the system gives me a message saying "Please enter a valid Security Code".
I tried, just in case, to use a dummy security code, such as 123 or 000 or 999 and the system gives me a message saying "Credit card processing is temporary unavailable. Please try again later".
It's funny and/or weird to me because I never get the message "Credit card processing is temporary unavailable..." when using my VISA's security code, nor I get the message "Please enter a valid Security Code" when using a dummy security code.
What's up with that? Any further help you may provide me with this?
Please, anyone that reads this, READ ALL THE PREVIOUS MESSAGES to understand all that we've been going through.
David
On 1/9/07, [email protected] < [email protected] wrote:
Dear David,
Thank you for the information you provided.
I have examined your Apple ID, editing your address to the USPS standard format that iTunes requires.
Here's how to access the iTunes Store using your Apple ID and your reset password:
1) Make sure you're using the latest version of iTunes. It's available free of charge from the Apple website at:
<a class="jive-link-external-small" href="http://">http://www.apple.com/itunes/download
2) Open iTunes.
3) From the Store menu, choose Sign In.
4) Click the Apple radio button, enter your Apple ID, "[email protected]" and the password "apple0107", and click Sign In.
5) You will see a dialog saying this: "This Apple ID has not yet been used with the iTunes Store. Please review your account information." Click Review and follow the onscreen instructions to sign in with the account.
Here are a few things to keep in mind:
- If you forget the password for your Apple ID, you can reset it via Apple's iForgot website:
http://iforgot.apple.com
- If you wish to change your Apple ID, visit Apple's My Info site at http://myinfo.apple.com and sign in with the current Apple ID. Note that if your Apple ID is a .Mac member name, you won't be able to change it.
Should you continue to experience difficulty accessing or creating an iTunes Store account, please reply to this email with a detailed description of the problem as well as the exact text (if possible) of any error messages you receive.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
My billing address and full name (as specified by the bank in their statements and in their system) is the following:
XXXXX
XXXXX
XXXXX
TRUJILLO ALTO, PR 00976
You have my authorization to reset my account password and modify anything needed to have my credit card registered in your system.
Thanks!
David
On 1/9/07, [email protected] < [email protected] wrote:
Dear David,
I understand that you would like assistance in creating your iTunes Store account. If you would like, the iTunes Store team can review the information in your Apple ID to ensure that it is in the proper format and does not contain information that may cause our system to refuse to create an iTunes Store account for you. If your account contains such information, we can then edit it for you.
For security reasons, Apple requires that you verify the billing address associated with your account " [email protected]" before making any account modifications. Please reply with your billing address and your permission to reset the account's password.
The iTunes Store will verify your account information, reset your password, and send you an email with your new password.
Sincerely,
Robert
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dell Inspiron 700m Windows XP

Puerto Rico support...

Miren yo vivo en Puerto Rico y quiero arreglar mi iPhone con la garantía que ustedes me ofrecen. Pero no se puede por que use no hace eso en Puerto Rico. Ustedes me están diciendo que si manda equipos pero no los puede arreglar. Quiero arreglar mi pantalla de mi iphone 4 que puedo hacer? me pueden ayudar o no? Yo confio mucho en esta compañía y hablo bien de ustedes. Mejores computadora, el mejore sistema operativo. pero su garantía es un gasto de dinero...

Español: Todos los proveedores que mencioné venden actualmente el iPhone (Open Mobile aún vende el iPhone 5 solamente y aún no han anunciado si tendrán el iPhone 5c y 5s). Creo que es injusto para nosotros los usuarios de iOS en Puerto Rico que tengamos que manejar servicio a través de los proveedores de servicio celular en vez de hacerlo directamente, de alguna manera, con Apple. Aparte del hecho de que somos un territorio de los EE.UU. y que el Apple Store en línea envía todos sus artículos que no son teléfonos a la isla, hay muchas personas que, con garantía limitada de un año activa, no podemos solicitar servicio ya que hemos comprado nuestros teléfonos fuera de los procedimientos relacionados con los proveedores de servicio celular. Es desafortunado que, teniendo el derecho de recibir servicio, no podamos recibirlo.
Me consta que es así, ya que llamé ayer al servicio de Apple Support y me lo confirmaron.
English: All the carriers I mentioned actually still sell the iPhone (Open Mobile still sells the iPhone 5 only and hasn't announced whether or not it will sell the iPhone 5c and 5s). I think it's unfair for us Puerto Rican iOS users to have to deal those issues with the carriers instead of getting support directly from Apple in some way. Aside from the fact that we're an US territory and that the Apple Store Online ships all its non-phone items directly to our island, there's lots of people like me which have iPhones that are still under the one-year limited warranty but won't be provided service because of buying them outside the regular carrier-involved procedures. It certainly is unfortunate that, with the right to get service, we cannot have it.
I know it is so, as I called yesterday to Apple Support and they confirmed it.

Applecare and used MacBooks

Can I buy a Macbook used and still purchase Applecare for it? I know Applecare can be transferred to a new owner, but does the original owner need to purchase it or can the second (or third, etc...) owner purchase it as well? Looking to buy one used off eBay and would appreciate quick feedback. Thanks!

Can I buy a Macbook used and still purchase Applecare
for it? I know Applecare can be transferred to a new
owner, but does the original owner need to purchase
it or can the second (or third, etc...) owner
purchase it as well? Looking to buy one used off
eBay and would appreciate quick feedback. Thanks!
I apologize, but I just want to be sure. If I buy a Macbook Pro from someone off e-bay...
a) If it's within the year, am I covered without the original recept?
b) Can I buy AppleCare and have it honored now that I'm the new owner?
I hope so. I would be the owner, not someone else.
If you have had experience buying a MBP off someone, and had it covered, I would feel better...
Thanks!
Steve
G%

Traveling in Puerto Rico and can't use my phone

Hi guys,
In Puerto Rico traveling and even though my phone should work, it doesn't.
Not sure if I have to turn the roaming on but even if i do, nothing happens........
Any ideas?

http://www.verizonwireless.com/b2c/tripplanner/tripplannercontroller
Try the link above.
Good Luck

Seriously!?! Serious problems with the customer support and AppleCare.

I have a macbook pro. I've had it since Aug 2007, so it's old, i get it. But I'm a poor starving student and I bought the computer with the idea that it was a quality product that would last me though my studies. However, it has been the shop for repairs literally, every year, often multiple times per year, since I bought it. Everything from DVD (twice failed, more than two visits), to hard drive failure, to replacing the motherboard. That's just what I remember. The thing is a lemon.
Fortunately I bought apple care, great idea right? It was for the first year or two. However over a year before AppleCare was set to expire it started having problems over heating, freezing, and subsequently giving me that scary roll down 'restart your computer immediately screen'. It gets so hot you can't set it on your lap - it burns. I repeatedly brought it into the shop for help (the flagship one on Regents Street in London), and they couldn't seem to do anything. When I explained time was of the essence because I wanted it covered under AppleCare, they seemed unbothered, it seeed they were clearly waiting for it to expire first. Dodgy.
During the appointments they couldn't seem to replicate the issue in the shop (it take about 30 minutes to an hour to really scorch, and seems to not be related to how hard the CPU works). And said because they could see it do it, they were not able to help. Really, in the whole history of apple, I'm the only one to have a computer over heat? Really? Instead, they sent me away asking me to come back later "when it starts doing it again". Okay, as I said, it always overheats, it just takes a while to start, so unless we sit together in quiet awkwardness waiting, and waiting, it's not going to happen. And as the appointments take about three days to get so it's not like I can just pop round when it starts to happen and say, feel, it's really hot now, will you please, for the love of God, find a solution now? And it's a bit of a walk to the store, and there are no internet cafe's near by for me to go heat it up at, so it's always going to cool before I arrive. Duh.
And why is the burden of proof on me? It's like they are insinuating that I just love popping round the apple store every few months, all the vain hope that I can have a ...free part?
Still I persevered, taking it in when the problem seemed to exacerbate, and making sure I used it a bit first to get it warmed up. All the while with the warranty getting closer and closer to expiration. Finally, we got it to do it in the shop. But for a fix, they just sprayed it with air, and told me to "see if that works". It didn't. And I ask you, why is it in no other visit, they could not have come to this ground breaking solution? Did they really have to feel it get hot to realize overheating may have something to do with a clogged fan?
I should also note that they then proceeded to put it back together wrong, and I was unable to open it because a misplaced screw caused it to lock shut. It took two days to get a new appointment to get it fixed, even when I called to explain that it was their error, and I really, really, needed my laptop.
Anyway, as I said, it didn't fix the problem. So I had to go back yet again, at this point I can't remember if I was still under applecare or if it had just expired. It doesn't matter, because, again, without being able to make it get hot on their own (even though they had case history where it was clear that it had, and this was not just in my imagination, and even more case history showing it had a history of instability), they couldn't offer me any solutions. All they could do, they said, was suggest that I leave it with them for "about a week" to check it over. A week!! Who goes without a computer for a week?!?! I'm not a student in 1985.
So now, I'm sitting here writing you am email from my laptop which is sitting on a towel in my lap to protect my thighs from mac burn. The warranty has now long passed, but the problem has now finally progressed to the point that it takes much less than 30 to reach scalding point, so I could prove it if there were any point. But there isn't, because now when I call the apple people, they assure me that it must be a hardware issue (and furthermore that the apple employees should have been able to tell me this over a year ago), and unless I want to buy parts there just isn't anything that they can do. Which leads me to my next point, if the problem started while under warranty, and you have documentation of this, why do I - a poor starving student - have to pay for this just because it took you, Apple, a year and half to finally figure out the problem?
So to recap, I decided to pay the exorbitant apple costs and make the switch from PC because I thought that the stability of the machines, the so touted excellent customer service, and the superior programs were worth the cost. And to be fair, the programs are fabulous, the apps integrate smoothly, and it starts up with a flash. Unfortunately I can't enjoy any of this with my laptop on my lap without risking burning through my pants. I can only enjoy these benefits for about 30 minutes before it starts freezing due to the heat. And, a few times a year I have to make multiple journeys to the apple store (which is, to be fair, really quite a nice store) to get the latest hardware problem fixed, which means I'm often without it for days to over a week at a time. All in all, it's not worth the money to me - one of those young, hip, cutting edge media types you are trying so hard to market to - until you can fix your customer service issues, put knowledgable people in positions to help, and have the internal support systems to get it done with at least enought efficiency to keep up with the technology demands of the modern world.

It sounds as if this is coming back to Norton Security...
"LiveUpdate_solved" in "Norton 360"
The article by author "rab60" contains detailed instructions on the Live Update solution.
You might try a more thorough search of the Norton community forum... I do not use Norton and cannot comment on whether any of the solutions work.
Kind Regards,
Dragon-Fur

When I try to import pictures of my daughter, what gets imported is about 50 pictures of world flags, then masks. I can't import any pictures now. I am on MacBook Pro. I called Applecare and honestly got 'gee I don't know' for an answer.

I can't import pictures into iPhoto. (f I can right click and there is a choice to put in iPhoto that works fine) . No matter what happens, even when I download them first, all that imports is a mass of pictures of flags and masks, and they are the only things that are imported, no matter what picture I try to import into my librarly. Can anyone help me with this? I live in a small down 5 hours from an apple store so I can't just take it in and get somene to look at it.
I am on a Macbook Pro. I called AppleCare and all i got was 'gee, I don't know'. Everything was fine until about 3 weeks ago

Elaine. What are you trying to import from? Are you inserting a camera memory card in the slot on the side of your mac? Are you connecting your camera to the mac through a USB cable? It sounds like you can see your pictures, where do you see them, on the memory card that you open on your desktop, or are you using software that came with your camera?

Is there any way to print from the iPAD 3 to a HP LaserJet P2055dn? I called Applecare and was told I could not print to my wireless HP Printer.

I own a iPAD 3. It will not print to my wireless printer: a HP LaserJet P2055dn. I called Applecare and they had no solution. I don't see such a basic function--printing--is not available. Does anyone have a way to print from the iPAD 3 to a HP LaserJet P2055dn?

iOS AirPrint Printers http://support.apple.com/kb/HT4356
How to Print from Your iPad: Summary of Printer and Printing Options
http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
Print from iPad / iPhone without AirPrint
http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
How to Enable AirPrint on a Mac and Use Any Printer
http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
 Cheers, Tom

Airport Express and AppleCare

I purchased an Airport Express base station a little under two years ago, and about 14 months later I got a new MacBook Pro with AppleCare. AppleCare's support states that it covers:
"An AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, an Apple-branded DVI to ADC display adapter, and Apple RAM modules are also covered under APP if owned by you and used with the Covered Equipment."
Since the base station only supports my laptop and my partner's, both covered by AppleCare, I thought that this would mean that the base station is covered, since there are no same purchase provisions as there are with displays, and the warranty period timeout only applies to the Covered Equipment, which is defined as my laptop.
My local Apple Authorised Reseller have told me that they must be on the same purchase, but I have had many issues with them in the past, their customer service is frankly appalling. I have phoned Apple's support number and they have said that the base station is covered, and on a second call the backtracked.
Is there anywhere I can get a definitive answer? I'm quite unhappy with the level of service I've received so far, especially with the lack of knowledge of people who claim to be trained in this area.
The base station itself is dead, no LED, no network. It's spent all its life on a surge protection board that powers my switch and DSL modem, which are still running fine.
MacBook Pro Mac OS X (10.4.9)

That's what I thought - I have my MacBook Pro with AppleCare, and my Airport Express. I use the Airport Express for two Apple laptops with AppleCare almost exclusively. Apple New Zealand say they won't cover it because they're on separate receipts, even though the wording in my AppleCare policy says nothing of the sort.
I'm not sure where to go from here. Local laws have me covered outside of AppleCare, but since I should be covered I'd like to get results without going to a disputes tribunal.

Time to send in the old MBP or just buy applecare and pray?

Hello All,
Last week I sold my life (my 2x 1.8Ghz Powermac and 1.33 14" ibook) for a Macbook Pro. I purchased a refurbished MBP 2.0 Ghz and i was so excited, but now, I have the whine (which i fixed using QuietMBP a nice program. and I keep getting these painful shocks on my forearm while I am using it (while its plugged in). I still can return it but I dont know what to do!?! I still have over a month of school left and need a computer. Should I just sent this beast in or buy applecare and wait?

If you need a computer and cannot get hold of another one if you send the MBP in then I guess you have to hold on to your purchase in order to complete your school work.
If you feel that you can live with the workarounds to the whine then you may as well keep the machine and enjoy all the other great features that work well.
Once you keep the machine and register it with Applecare then it's more or less "yours for life" unless you try to sell it later on, though I'm not sure if these early MBPs will fetch a good price down the road if later revisions come out without these (or other major) problems (think: the hot revision A of the Powerbook 12").
So, the question really is: is your current MBP something you are either prepared to live with and enjoy for a long time or maybe take a hit on during re-sale later on? Or would you sleep better at nights having returned it, making do with a temporary machine and waiting for something better to come along?
Another thought: since nobody has officially said that the CPU whine is a recognized problem yet, it may be something that is recognized and fixed down the line, but the possibility also exists that it never will get fixed, except in the next revision of the product. So, I wouldn't count on a fix at this stage.

Using AppleCare and AppleCare+ in Puerto Rico?

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