Using webroot antivirus and some websites (bank of america, etc...) don't open correctly. what can i do? webroot says its firefox issue. I can open in internet explorer.
recently installed webroot antivirus software and now experiencing problems opening some websites in firefox. can't completely sign into my bank. videos are not playing on daily beast website. What can i do to correct this? functions properly on internet explorer
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.
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