Utilities Fail to Work..Reformatting necessary

today i have discovered that some of my utilities dont work,
or are just plain missing for the computer..
1.grab is missing.
2.disk utility will not open.
and some of my other files are missing too.
i think i need to reformat immediately.
but i don't know how too, without the disk utility
i do have the apple-care plan.
but i don't really know how to contact them about the problems..
so on and so forth.
so can anyone tell me how to maunally reformat my computer?
without the disk utility.
please your help would be very appreciated
iMac - 2.16 GHz Intel Core 2 Duo   Mac OS X (10.4.9)   1 GB - 667 MHz, DDR2 SDRAM

i don't have a OSX Tiger CD-DVD installation disc.
because OSX-Tiger came on the computer already..
Yes you do....or I should say yes you did because how did you install OS X on your external drive without it unless you used Carbon Copy Cloner or so other backup utility to clone your internal drive to the external?
Apple ships an install package with each new Mac purchase for that Mac model and build which includes the OS X version and all additional software that Apple pre-installs at the factory.
Keeping the install package that ships with your purchase in a safe and convenient/known location is VERY important for a number of reasons.
To each his/her own but I'm not sure why one prefers having OS X and all software installed on an external drive using the internal drive to store data.
If you have misplaced, thrown away or sold the install package that shipped with your Mac when new, you need to contact AppleCare to request a replacement install package for your Mac model and build.

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