V04 Error and complete ineptitude on BT's behalf

Question

OK here is my BT vision experience:
I moved into a brand new house with my girlfriend on 25 September and ordered BT vision, broadband and phone the week after. I was given an installation and activation date of 24th October. On the 24th I plugged all the equipment in only to find that nothing worked. I phoned BT who said there was a problem at the exchange and it would all be activated on 30th October.
By this date my broadband was on but BT vision kept giving me the v04 message when I tried to play on demand movies so I phoned them back and was assured that the problem would be resolved in 24 hours. After 24 hours I phoned them back as I was still receiving v04 and could not play any on demand titles. This process repeated itself for about a week when I finally decided enough was enough and that I wanted to cancel the service. So I cancelled the vision but kept broadband and phone. I would also like to add that while I do not use my phone line, I have found my broadband service to be erratic at best and I continually have connection problems when playing PS3 games online.
Anyway at the end of November I decided that I would give BT another chance and ordered the vision service again as I was upgrading my broadband to unlimited and thought that an extra few quid a month for TV on demand would be good value.
On the 10th December I tried to play an on demand video and was greeted by the same v04 message. I promptly phoned BT and was told that my line speed was fine wait 24 hours and the service would be on. I continued to phone again and again daily for the next2 weeks, only stopping when Christmas arrived and was eventually told about something called quality of service and that it would be ordered on my line (I had also been told this in 16th December and it had been ordered then order was dropped). Anyway, it is now the 3rd of January and I have just phoned again only to have another line test and my problem remains unsolved. I would strongly urge anyone who is thinking of getting BT vision to go with another provider instead if you can get it in your area. They have everything that BT vision does and a much better broadband service. Unfortunately I cannot get it in my area.
I must have phone the technical help over 20 times now and am beyond cheesed off about the whole situation. I have also been double charged for my broadband last month and have been told that I will be charged for this months vision despite it not working and will have to phone for a refund when (or if) the service is activated.
I really cannot believe how BT have handled the situation and it has been over 3 months since my original order was placed but still they are not doing a single thing about getting me the service I am paying for.
Needless to say I have now decided that if it is not rectified within the next 48 hours I will be cancelling all my services and moving to another ISP.
Whilst I am aware that not all vision customers will face these problems, I can see from other posts though that many other people have and in order to save yourself the potential frustrations I have endured I would advise any potential vision customers to stay well away.

Answer 1

Hi CNev237930,
I'll be happy to lend a hand here and make sure that we get Vision sorted on your line once and for all.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
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