Validation Failure on Bill To When Creating Return Line

Hi,
I have created a sales order with one order line. This has been invoiced. I then made the ship to and bill to addresses inactive for the person for whom the order was created and then created new bill to and ship to addresses.
I then attempted to create a second order for the person which had a return line which referenced the original order line. When I try this I get the error message:
Validation failed for the field - Bill To
The order itself is created with the correct invoice_to_org_id and ship_to_org_id but the order line only has the invoice_to_org_id populated (the ship_to_org_id is null)
Any ideas.
Thanks,
Gavin

Hi,
This error is issued because, after informing return reference fields, Order Management tries to change bill to and ship to addresses to those informed in the original order, and then performs its validation. As the address is now inactive, the error is raised. However, you should be able to book the order (RMA), receive the goods in Inventory and then import the credit memo in AR using the new ship and bill to active addresses, but ship to address must be informed.
If you want AR to apply credit memo automatically to the invoice, you must choose the invoice manually, since it’s not going to be defaulted, probably due to the address validation error.
Hope it helps.
Regards,
Ketter Ohnes

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