Variable missing in portal

We publish all BI reports in portal. We have moved one query from development to production. I have checked this query in BEx Analyzer and ran the query through Web analyzer(Ctrl+R). The report is working fine. The report has a user entry variable
Now i shared the technical to portal team, they created an iview and published the report.
The report is assigned to couple of users. When they access this report, they are not getting the variable screen.
When i check with portal team they say the problem on BI side. But on BI side we are getting variable in BEx Analyzer and Web Analyzer.
Does anyone have any clues on missing variable.

Dear Murali,
Can you please share how you solved this issue as we too face it. I have raised a question on this at EIF-General.
Thanking you in advance.
Regards
Jerry

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