VDI 3.1 action on card removal setting

We are implementing VDI3.1 sunrays at our call centre. We use virtual center as our back end desktop host and we have come across an issue with the action on card removal setting. Desktops are windows xp sp3 with vdi 3.1 client. We have upgraded all the sunrays to the latest firmware. When a user removes the card and does not return we want the desktop to be recycled after a period of 25mins (1500 secs) this feature works great for small time periods ie 10 - 60 seconds consistently but not for the period we require. Has anyone got this working or is there some sort of limit on the delay time period? Or is there a better way to implement this.
Cheers !!

I'm not aware of any limit on the setting you're using.
You mention that the feature isn't working for you. Is it the case that you are not seeing any attempt to recycle your desktops or is there some other failure ?
Have you checked the cacao logs for errors etc ? You would need to adjust the logging level first. See http://wikis.sun.com/display/VDI3dot1/How+to+Check+the+VDI+Core+Services+and+Logs#HowtoChecktheVDICoreServicesandLogs-HowtoIncreaseorDecreasetheLoggingLeveloftheVDICoreService

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