Verizon admits error in cancelling my order and offers no restitution

I ordered an iPhone 5 and Verizon admits that my order was automatically cancelled by mistake. I asked a Verizon representative, "who cancelled the order and why?" The Representative claimed no explanation was given for the Cancellation. According to the Representative, my order was simply cancelled by the Verizon ordering system and not directly by a person.
Instead of offering to reactivate my cancelled order, the Representative offered to create a new order and have me wait another month for iPhone 5 delivery. I explained to the Representative that reordering will be extremely inconvenient because I will out of the country. The Representative will contact her manager, but she already knows from past experience that her manager will not do anything to help me.
Verizon is now charging me for an iPhone 5 plan except without an iPhone 5. Verizon profits from their mistakes and offers no restitution, except to say they are "sorry for the inconvenience." If I thought other cell-phone carriers treat their customer with more respect than Verizon, I would switch to another carrier, but I have my doubts about other carriers.
I am considering just living without the expense and inconvenience of an iPhone plan. I am disgusted with the way Verizon treats their customers. Their attitude is their problem is your responsibility so just live with it.

VerizonDamagesRestituitionQues wrote:
Verizon is now charging me for an iPhone 5 plan except without an iPhone 5. Verizon profits from their mistakes and offers no restitution, except to say they are "sorry for the inconvenience." If I thought other cell-phone carriers treat their customer with more respect than Verizon, I would switch to another carrier, but I have my doubts about other carriers.
I am considering just living without the expense and inconvenience of an iPhone plan.
What do you mean by an 'iPhone 5 plan"? When you placed your order, were you upgrading from a basic phone?

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