Verizon is full of it

I tried to order the Droid maxx for 399 at full retail price to keep my unlimited data. Tried to purchase on my phone but it wouldn't let me process it so I called Verizon. They said the phone has never been that low its always been 599. I talked to 8 different online reps and 1 told me it was 399 and even though the internet says 599 I could still get it for 399. Of course my internet lost connection before I could complete my order with that rep. 1.5 hours later on the phone they told me pretty much Im full of it and I even sent them a screen shot of the 399 price on my phone and they told me they don't know why it says that. They wouldn't even help me out. I have been told by many people online that the maxx was infact 399 and they took advantage of that price. Why would Verizon tell there customers a ** story. They were trying to find every possible way to tell me the phone was never that price. Very poor customer support. Got transferred 6 times and once was back to one of the departments I already talked to. Very rude. Almost tempted to leave them and go to sprint. I have been with Verizon for 7 maybe 8 years now. That's no way to treat your customers saying they are pretty much lying.

Your statement is simply not true.
For awhile now, the full retail price of the Droid Maxx was $399.99. When originally released, I believe it was $599.99 but was dropped to $399.99 at some point. Today, the price was raised back to $599.99.
Zoomed in on the price, you get
Some Verizon stores around me still had the OLD price next to the phone today.

Similar Messages

  • Why do I only have 1x service this morning and cannot send texts or get service while everyone else around me with verizon have full coverage?

    My phone was working at 8:00 AM this morning and now it only gets 1x coverage and I cannot make any calls or texts and I have no internet service. Everyone else has full coverage that has Verizon and I want to know why. I already reset my network settings.

    Why would you think a problem with Verizon when you have already stated everyone else with Verizon has full coverage?
    Have you updated your iPhone to the new iOS 8/8.0.1/8.0.2??? Apple has been having problems with cellular connectivity with the new OS and is currently working on the 3rd update to iOS 8 in less than a month. Hopefully this will be pushed out soon and will fix many of the problems people have been having.

  • Verizon is FULL of Lies

    I switched to Verizon 5 months ago (Nov 2014) after being with AT&T for 6 years. It has been the worse mistake I've made in a wireless carrier. I've experience issue after issue with my LG G2, replacements had the same issue. I've been told by 5 CSRs in that they would give me a call back, but I never heard back from them. I had to call back and sit on hold for 15-20min each time. One CSR said they would email me some troubleshooting options, but never recieved the email (Yes, I check the SPAM folder.) I've spoken to a Supervisor that stated she made a change to my account, but come to find out she lied about that and the change was never made as promised. The things that is most frustrating is the experience I've had with the Second line on my account...
    I purchased a device from the local walmart (full retail price) yet the incompetent employees hired by Walmart (and allowed to process Verizon service) process the purchase as a 2 Yr Service Agreement. When contacting Verizon about the problem, I've received run around after run around. A Verizon CSR called the local walmart and received the information he need that informed him the phone was paid for in full. He said he would escalate the issue to his supervisor, since he was unable to make the changes his self. He told me to expect a call from his Supervisor in 24 hr. 2 Days Later, Still No Phone Call from a Supervisor. I went the walmart to get the receipt. Which I have in hand and stated the device was purchase for $399.99. I spoke to a "Supervisor" (or someone that stated they were) and read the receipt to her, which then She state she would go ahead an remove the contact and authorize the upgrade eligibility. She informed me that it would take up to 1 hour before the change would post to my account. After an hour, I check the upgrade date via My Verizon, and it still states that there is not upgrade available. Still today (2 days later) it still states the same. When calling back, I'm informed that there was no notes left on the account by any agent named Brooke (removed) or any mention of making the changes that I was told were going to happen in 1 hour.
    I have never received a worse customer experience. I extremely regret leaving AT&T.
    Private info removed as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

    I'm sorry that this happened to you. I know it is frustrating when things go wrong like this. VZW does provide good services. I will not let anyone other than someone in a VZW corporate store or on their customer service line touch my account. That way if something happens there is always a record of who did it. I don't know what recourse you have other than to keep calling Verizon about the situation. It was the employee of Walmart's fault that this happened because they selected the wrong option when selling out your device. I agree that if you provide proof that your purchased the phone at the full retail cost it should be changed to reflect no contract on your account.
    Maybe if you visited a corporate store and spoke calmly with a manager they might be able to get help four you.

  • Is the Z30 from verizon a full package or a chastised unic ?

    have been looking at the dark side, Blackberry; like the feel , the OS, Seems a more secure software. have not had either the homegrown or the redheaded stepchild. any body have comments?

    Thank you sir, jumped to the dark side. have used it for 38 hours or so, and still have a full battery; Wow ! I am coming from a droid A855 Motorola so this is a whole new world for me. Sound is; for a lack of words great, the way the OS allows for the whole system to stay live ( open and running) with the flick of a thumb and you can answer phone, check e-mail, and check weather and so much more with a motion of a digit, best multitasking unit I have been exposed to. have blackberry at work, but older OS think 5 or 7. The 10 OS is just unsurpassed. I can go on all day about this. but thank you for your reply

  • Verizon iphone full keyboard screen will not shift when texting

    Just got the VZN iphone yester...and it seems like the keyboard shifts to full keyboard for all other functions except when i text message, How can i fix? this is very frustrating....

    what do you mean by this? The keyboard should be the regular standard keyboard when text messaging. A screenshot could help
    take a screen shot by pressing the home button and sleep/wake button at the same time for about a second
    the screen will flash and a picture will go to your camera roll.

  • Is it possible to buy iPhone 6 for Verizon at full price from apple?

    If possible to buy it from apple, then is it possible to use it on another carrier even before activating it on Verizon?

    That I am not 100% positive on. If the phone is unlocked from the factory I don't see why it would need to be activated on Verizon first before using another carrier's SIM. I would think that you can just pop in a AT&T (for example) SIM from the beginning and do the initial iPhone setup using that.
    I do believe Verizon itself won't sell you the phone at all unless you connect it on a service plan. Not sure if Apple forces you to do the same at its stores.
    Verizon and AT&T actually use the same exact model number iPhone.

  • Got charged full retail for a new phone instead of Edge Up, wiped out bank account, had to refuse shipment, no compensation for the time spent talking to 14  representatives over the phone in the last week, and still no refund??

    On 9/29 I ordered an iPhone 6 Plus 128GB as an edge up from my 5S, swiped my card at the store to pay the Edge Up fee, and was told 10/31 was the expected ship date.
    Didn't see the order on my My Verizon account, spoke with 3 representatives on the phone to actually get the order number so I could track it.
    On 10/24 the ship date disappeared and I called to find out there was an issue with the payment. I gave them my debit card number over the phone for the Edge Up amount, and they charged me full retail -- OVER $1,000.
    They promised it wouldn't post to my account and it wouldn't ship after cancelling the order. Next day it shipped. I called FedEx and refused the package over the phone.
    I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
    They said they'd push for a refund immediately -- on Sunday, 10/24. It's now 10/30, I see no refund, I have no phone, and I have over $100 in bank fees from their mistake.
    I spoke with a supervisor on the phone and they said they could refund the bank fees, but would do nothing for the fact that they screwed up my order, and told me it would be another 2-3 weeks before they actually ship a phone to me if I ordered today.
    Sorry, but that's NOT good customer service. I can buy out my Edge agreement, sell the phone on eBay, and go to another carrier pretty easily. I don't want to leave Verizon's service, but I don't really see how they value me as a customer?
    Does anyone else have some idea of what I could do about this whole thing??
    TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.

    That situation went from inconvenient to complicated quickly.  Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled.  I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned.  Sorry this happened the way it did.  Definitely not efficient.

  • PLEASE VERIZON HELP ME

    We need to get our phone receipt-- which is NOT in receipts and documents.  When I spoke to customer service after being on hold forever they could not help me but just said they can maybe locate and MAIL me a receipt in 5-7 days.  WHAT???????  Anywhere else emails receipt the minute purchase is made-- Verizon can't locate mine and has to MAIL It.   They hit my credit card immediately so where the hell is the receipt???????  If not in today we do not get corporate reimbursement.  I think I should return the $600 phone I just bought!!!!!!!!!!!!

    They won't help me either and robbed me of $60. Talk about taking advantage of the elderly who doesn't have a clue about all this stuff.
    For weeks I had been trying to activate a  jet pack and no one seemed to know how to do it. (Maybe and older model of jet pack)? Than after much frustration and numerous calls to Verizon, someone finally tells me I have to go with prepaid for that certain device and promised me he could get my device up and running. He told me the plans and I chose the so much for $60 and gave him my debit/credit card #. The darn thing still didn't work. Kept saying I didn't have a data plan associated with it. So I called Verizon (money was on hold at my bank). She promised to do a refund and I would have my money back in my bank account in 24 to 48 hours. So thinking they wouldn't even withdraw the money, I was ok. 2 days later, the money is taken out. So I called and talked to prepaid. Oh mam, we are sorry, but we can't refund your money, you have to use the data  up.  Well how the hell do I do that when they can't get the device working.???? Well, sorry mam but that's what you have to do. I said ok, fine can you release the money for a 2 year contract. No mam we can't do that, you have to use this up .
    Well, I got to thinking, I do have another device, maybe this one isn't any good (defected) and I can switch the sim card to that one and I tried getting online with that. Once again, no data plan associated with the device. So I am on the phone again for about the 50th time.
    They said there is no data plan associated with this account. NO!!! Well what the hell did you take my $60 for than if I wasn't buying a plan????  Than she tells me the reason I can't get online with the device is because its not a prepaid device. Ok that, refund my money. Sorry mam we can't do that..Only thing she suggest is that I purchase a prepaid device??? I am so frustrated!!!  How can they get away with this?? Are they all not associated with one another?? Why can't they just put the $60 towards a 2 year contract??
    Oh yeah, at one point I was told I would have to go to the store I paid the money to, to get my refund. Where is that, I did it on the phone. California he says. Yeah ok, I will get right on that, I live in Michigan, you blooming frig gen idiot!!
    I think Verizon is full of nothing but ******!!!

  • Many people are saying the verizon iphone comes unlocked

    is this true?

    Accually I went out and bought the verizon iPhone full price, works like a charm on Tmobile!

  • New Verizon Email Setting Changes with Outlook 2011 on Mac

    Verizon has not provided instructions for how to complete the required email settings changes in Outlook 2011 on a Mac. Hence, I am stuck, and unable to send email.
    These are the changes I have made (pictured).
    I arrived at the first window by clicking Outlook >> Preferences >> Accounts.
    I arrived at the sencond by clicking Outlook >> Preferences >> Accounts >> More Options
    The resulting error message is below.

    I FINALLY figured it out (only an hour and a half)!!!  I have Mac OS X 10.6.8
    When you have your MAIL open, click on "MAIL" in the upper left corner of the Menu Bar.
    Click on "Preferences".
    Click on "Accounts" tab across top of pop-up window.
    Click on the Account that you want to update in the left column.
    Make sure the sub-tab "Account Information" is highlighted (if not, click on it).
    I don't know how to do a screen shot, but here's what I have...
                          Description: Moms email
                          Email Address:  [email protected]
                          Full Name:  My name
                          Incoming Mail Server: pop.verizon.net
                          User Name: accountname (what comes before your @verizon.net in your email address)
                          Password: (enter your password here)
                          Outgoing Mail Server (SMTP): Click on the entry in this box and select "Edit SMTP server list"
                          Click on the old server name and type in the new server name "smtp.verizon.net"
                          On the bottom half of that screen click on the "Advanced" tab.
                          Click on the "Use custom port" and enter 465
                          Click on the box "Use Secure Sockets Layer (SSL)
                          Authentication: Select "Password" from the drop down box
                          User Name: Enter your user name
                          Password: Enter your password
                          Now click "OK"
                          Check the box that says "Use only this server"
    Now click on the "Advanced" tab on the same pop-up window (sub-tab).
    On the bottom half of the page, enter this information:
                           Port: 995     Then check the box "Use SSL"
                           Authentication: Password
    Now you can close the pop-up window.  It will ask you if you want to Save the changes, select "Save".
    Don't know for sure if restarting your system is required, but it sure can't hurt.  This FINALLY worked for me.  Hope it works for you.  

  • Why am I being charged for data when connected to wifi AND not using my phone?!

    WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?!  This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told  "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!

        Hello NotHappy101,
    I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
    Thanks,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • Is there not enough customer service reps to handle all the complaints

    I have been a long time Verizon customer. I have home internet and wireless.  I think you have excellent service all around.  I will admit I have had a few issues over the years, but for the most part very happy.  Since Feb. 19, 2014 I have had nothing but frustration with my wireless account.  My daughter who was already a Verizon wireless customer wanted to save money by joining my family account.  We went to your Chino Hills store and were told we needed an assumption of liability; which they could not do and we were given a number to call that would take care of this.  Everything went well except email was wrong for me, but my daughter received one telling her as soon as I authorized the account it would be effective.   Thursday morning I called to straighten out the email, but was told I could go online and find the document and approve.  I received the confirmation, but since Wednesday my daughter’s phone could only receive calls.  Do you know how terrible it is for a young person to not be able to text?  Thursday evening my daughter calls Verizon for assistance and was told they could do nothing because she was not an authorized manager.  Friday I called Verizon and was on the phone for over an hour and if my wife would not have come home in time I was told I could not add my daughter as an authorized manager.  We got my daughter authorized and tech support over the phone fixed the issue for the texting without my daughter or her phone in my possession.  A gentleman by the name of Aman out of Chicago was very helpful.  I texted my daughter, but she was at work so I was not aware of the issue she could still only receive calls, but could not call out.  Funny isn’t it, but I could add her line to the family account in the store.  I do understand the security issues, but I think it has gotten out of hand.  Her phone worked fine until she went on my account.
    After all this I discovered I was qualified for a military discount.  I decided to go to the Verizon store in Whittier on Washington and Lambert.  Optimistically thinking I could get everything done instead of being on the phone for another hour or more.  Well I was wrong.  Tien is the manager and sent me to Elmer (removed).  He said he can do nothing without the phone (odd but tech support can over my phone).  I now ask him about the discount I was told I qualified for, and he says my wife who is the owner has to release the account, meaning we have to come back.  As a result of all the running in circles with this company you could see how I am extremely frustrated. In addition now knowing that when I retired and lost my discount I didn’t need to release account. That was about 6 months ago.  Also I was working for the Post Office and went to same store to apply for a discount and was not told she needed to release the account. That was approximately 2 ½ months ago.  Never heard from them after that, but I don’t work for the Post office any longer. Also, I tried to remove the password for my account and was told it is mandatory to have password.  I told Elmer that I have been a customer for a long time and that has not always been the case and his reply to me was that it has always been that way.  I left the store and maybe you have been around, but you might want to check that out and I know you have the technology to find out how long I have been a customer.  I hate to be lied to. 
    I believe a lot of the problem lies with communication; it seems every time I have an issue, there is a new policy.  I know the frustration would not have happen if I was informed of policy changes and your employees didn’t assume we the customer are aware of all policy changes.
    I went to Verizon store in Pico Rivera to activate my military discount; my wife wasn’t asked to release account.  Once again I was there almost an hour due to new ways to verify my identity.  I had my California drivers license and my DD214 (military separation papers) but that wasn’t good enough.  Thank God my vehicle registration was accepted for validation.
    My contract will be complete November 2014 at which time I am seriously considering changing wireless service.  And what a process to complain, verizon email must have been toomuch too handle
    Private info removed as required by the Terms of Service.
    Message was edited by: Admin Moderator

    (removed)  I don't facebook or any of the others.  Maybe your happy to give in to verizon hassle full way to complain.  I will be sending this by U. S. mail as that is the only way in their contact us page.  I think is (removed) for one of the biggest carriers to treat loyal customers with 10+ years.  It is like all companys these days only the new customers get the discounts.  But thanks for the help.https://community.verizonwireless.com/thread/817810
    Comment edited as required by the Terms of Service
    Message was edited by: Admin Moderator

  • Not sure if I am In the Right Place but I Will Give it a Shot

    Hello- I have been with Verizon for about 4 years. I still have the same phone I got when I initially signed up.  It is a MOTO with everything turned off except incoming and outgoing calls.  I made a "big move" to a 3G USB device because the thought of being able to drive and get on the internet seemed cool.  that worked OK but when the MIFi came out, I went for that in hopes when I was home I could put it out on the porch and not get dropped calls so much.
    I now am up for the New Every Two for the cell phone and the data device.  I heard also that they are doing away with New Every Two so I might be too late.  I would also like to take a big jump for me and get a smartphone or the iPhone.
    I am not good at all at picking this technical stuff up.  I am on my 3 MacBook pro, and still I mess it up for doing something stupid.  the 4G LTE seems cool but I can't et a good picture of what it looks like in the Salt Lake City area.  On my computer it looks like most of the Salt Lake City area is 4G extended and some 3G which I heard can be a nightmare by dropping when you move from 3G to 4GLTE. Somebody emails me sending me the map and saying it was all burgundy being 4G LTE tops with minimal $G extended.  I do not see how they got this but the map they sent me it looks like that.
    I am not clear if the 4G LTE services and products are just making their debut or I should wait awhile until the network expands some.  I was under the impression by the 4G USB device and the bill inserts that Verizon was full force selling their 4GLTE products.
    since I have a New Every Two (if it is still good) for my MOTO phone and the MIFI2200, I can get $35 for the phone and $50 for the MIFI. In looking at the products I saw the Droid X which has outstanding reviews except for the battery. One post said he bought  an extended battery and it made a big difference. If I would like to get rid of the MIFi and get a new phone, would the Droid X be something that would take over for the phone and the internet and the 3G connection?  Would there be any reason to wait until this same phone came out in 4G and once I find out where Salt Lake City, UT is with the 4G network, get a 3G phone?
    I do not have a natural ability to use these devices, in fact I am not sure what exactly this phone would take over.  it sounded like it would be a phone, text, skype phone (not sure what a skype phone is but I do know skype) an internet device all in 3G.
    any help in this  major question.  I do not expect anybody to tell me what to do.  I posted this type of question before & I got nailed by a few guys for wanting someone else to make up my mind for me.  I am looking for suggestions, recommendations, what this phone actually does since i am not familiar with the droid OS.
    Thanks for any help or suggestions.  I will take them all as just one's opinion and suggestions.
    In Full Appreciation!

    Hey VisMagica and welcome to the forum -
    You can upgrade the RAM and Hard Drive yourself and save money. It is extremely easy and there are several instructional videos on the internet. Plus there's the friendly help available by the kind folks in this forum. If you want to have Apple or a service center do this for you, you will have to get a quote from them. Apple does not sell notebook drives.
    Depending on your MacBook, you can increase your RAM to 2GB-4GB. The HD possibilities go up to 500GB. Your most expensive venture will be Leopard.
    Costs (in US dollars):
    Ram $30-60
    HD $50-100
    Leopard $129
    Tools needed: Phillips 00 screwdriver, #T8 Torx Screwdriver, any coin
    -GDF

  • Since I can't send an email to any Supervisors.. I'll post my horrible experience on here...

    I am writing this letter to bring attention to a matter I feel is very important. I have been a Verizon Wireless customer since the spring of 2002. For many of the 12 years that I have been a loyal customer there had been two phones on my account. It seems over the years Verizon’s prices have continued to rise and their customer service has continued to decline.
    In July of 2013, my boyfriend (also a longtime Verizon customer) went into the Middletown, New York, store at Orange Plaza to upgrade his phone. The employee who helped him/us was a young man named Rene. As the charges were being shown on the screen, I saw a $30 upgrade fee. I questioned what this fee was for, considering my boyfriend was signing a new two year contract, guaranteeing he would pay his bills for 24 months or have to pay an early termination fee to cancel the contract, and purchasing a new phone. I thought the fee was a little ridiculous and wanted to know what it covered. Rene became very rude when I asked what it was for; stating to me that Verizon makes no profit off the phones sold at the “two year contract” rate, because they buy phones at full retail value from manufacturers and this fee was a profit for them. I stated to Rene that I do not believe for one minute that Verizon pays full retail prices for phones due to the fact that they sell so many. I’m sure the manufacturers give discounts on the amount of phones sold to Verizon. Verizon makes a profit some where along the way, or they wouldn’t be in business anymore. Plain and simple. Rene continued with some more rude remarks. Unfortunately I can no longer recall due to this being over a year ago. None of those comments included what that $30 fee covered, may I add. He then walked away from his station to get my boyfriend’s new phone. When he returned, he slammed a small piece of paper on the counter and told me I needed to go to that website and educate myself on the cost of phones. For a Customer Service Representative to speak to a customer like that is absolutely uncalled for. I informed Rene that I am educated with a Bachelor’s Degree and that evidently he is not educated in how to treat customers considering those same customers are the ones enabling him to collect a paycheck from Verizon. My boyfriend was quite infuriated, and if he hadn’t already signed his new two year contract he would have walked out. He told Rene it was not necessary to speak to me like that. Rene didn’t budge, didn’t think twice about how rude he had just been. I did not even think about speaking to a manager because I was so upset about the whole matter as could be expected, and I wanted to get out of that store as soon as possible. On my way home I became more offended by the situation so as soon as I got home, I called the Verizon Customer Service number (1-800-922-0204). I spoke with a young gentleman and I explained the whole situation, and he entered everything under my account. He then told me he wanted me to speak with his supervisor. A female supervisor got on the phone with me and had gone over the whole event with me again. She explained to me something called a 360 would be done, and the complaint would be sent to Verizon’s corporate office and they would be contacting me. I want to also add, these two employees were very apologetic and felt horrible.
    Well to date, a year and three months later, I have not received ONE phone call from Verizon, offering an apology or trying to make amends to a loyal customer of 12 years. This issue was swept under the rug by Verizon in hopes I would forget about it. This is quite disheartening and shows that Verizon doesn’t really care about their customers. I am well aware I am only one of millions of customers, but that should not matter. I was spoken to very rudely and as though I was a piece of rubbish.
    I was able to upgrade my phone in May 2013. However, I had been waiting until after I had gone out of the country during the summer of 2013 to upgrade, because I did not want to take a brand new phone on vacation and risk losing it or causing damage to it. After that incident, and not even receiving a follow up phone call, I decided I would not upgrade my phone and renew my contract.
    I have continued to stay on a month-to-month basis/contract with Verizon, due to the fact that I had no problems with my phone and could not decide what carrier I wanted to switch to.
    Unfortunately, two weeks ago I dropped my phone and the screen shattered. At this point it is either pay an insane deductible (even though I have full insurance coverage on my phone) to get my phone fixed or put that money towards a new phone.
    I hesitated for days before calling your customer service line because I do not want to continue to give my business to a company that doesn’t care about their customers. However, I have been a customer for 12 years so I called to see if Verizon was going to finally do the right thing and attempt to rectify this unfortunate matter. My customer service representative was a young lady; I told her I was hoping she’d be able to help me. I informed her that there had been an unfortunate incident I was involved in back in July 2013 and that I’m sure if she pulled up my account she would see all the notes. She asked me to explain the situation to her; I gave her the short version. When I stated about the 360 report going to corporate she told me that it goes to “corporate at the store where the incident happened”. In my mind that would not be the Corporate Office, that would be the Store Manager at the Middletown location. The Supervisor that I spoke with in July 2013 was very adamant that it was forwarded to the Verizon Corporate Office. To me “Corporate Offices” are where the big bosses are, such as the President of the Company, Vice-Presidents, Director of Operations, and such. I highly doubt each Verizon location is considered a “Corporate” location. Regardless of where my report went, I should have been called and apologized to. Her response to me was “if I was so concerned with the way I was treated, I should have called and followed up”, why should I have had to follow up? I was the customer who was spoken to like I was dog poop on the bottom of someone’s shoe, and I should have called and begged Verizon to apologize and rectify the situation? Absolutely, no way would that have ever happened. And shame on this employee for stating such. At that point, I asked to be transferred to a Supervisor.
    Kirk then assisted me, and although I can say he was nice. He also did not apologize for my past incident, or for what his subordinate had just said to me on the phone. He stated once that he would hate to lose a customer with tenure but could do nothing to stop me. He told me that if I decided to stay with Verizon he would waive the $30 upgrade fee. He also changed my plan and gave me an additional discount of $10 off a month for the next year. I did not upgrade at that time because the phone I want is currently on backorder and Kirk could not process a pre-order.
    When I called the customer service line on October 26, I was willing to give Verizon a chance to make things right. Unfortunately, I was let down and thinking about it now I am glad I was not able to order my phone. I feel that once again my issue was swept under the rug and that the way these Verizon employees spoke to me was being condoned.
    As I stated prior, I may be only one customer, but if Verizon continues to treat all their customers like this, it will soon begin to backfire. Customers do not want to pay money to companies that don’t appreciate them; especially with the price Verizon charges. Customers do not want to be treated as second-rate, they want to feel appreciated.
    Verizon has grown a lot since I first signed a contract in 2002; they had a small little kiosk in the middle of the Middletown Galleria mall, with not many employees and probably not many customers. It is unfortunate that I signed with Verizon when they were a small wireless company and stayed loyal to them over the past decade and when I was treated unfairly, my issue was ignored.
    I am quite certain if my boyfriend had questioned Rene as to what the $30 charge was, he would not have slammed a piece of paper down on the counter and told him to educate himself on the price of phones. He spoke to me in that manner due to the fact that I am a young white female; there is no doubt in my mind.
    I am writing this letter in the hopes that finally my issue will be acknowledged and addressed. I understand that I am writing quite late about the issue that occurred in July 2013; however I feel I was forced into a corner after the response I received from the young lady I spoke with on October 26th. In addition, I shouldn’t have had to “follow-up” on the incident from July 2013, Verizon should have acknowledged what occurred and contacted me. I am on my last straw with Verizon and at this point I have no qualms about walking away from a 12 year relationship and taking my business to a competitor. I also have no issues telling everyone I know and anyone that will listen how horribly I was treated by Verizon.

    You are waiting for an apology to something that happened over a year ago? Really? This is why there is a manager in the store. You have a problem with an employee you speak to the manager. Just like you did on the phone. You would have gotten your apology in July 2013.
    Here is the information about your upgrade fee.
    Upgrade Fee
    It is because when you have a problem you (customers) go running to the store and want to take up the time of the reps to fix it. Other carriers have third parties that deal with technical support and those locations are few and far between. VZW provides this directly through their stores. Also, when you subsidize a $650 and pay $200 VZW has to pay $400. Your monthly service fee doesn't begin to scratch the surface of paying that back. Not with all the money that is put into the network and its improvements.
    Then over a year later you get someone on the phone who apologized and offered to waive the fee on your phone and you didn't take it? That offer won't come down the pike again.
    One thing you should know is that all these employees are people and as such they sometimes come off cross. I doubt that you speak to everyone so sweetly all the time. Cut them a little slack and put this whole thing behind you after 15 months. Either upgrade with VZW or move on.

  • Wire Hanger out of the Headphone jack?

    Think this will give my iPhone at least 1 or 2 bars? Maybe I should wrap it in aluminum foil...that won't take away from the looks at all, will it?
    I will say, I have one heck of a iPod sitting here

    I was with Verizon and it was flawless. I was under the impression that after 5+ years with Verizon's full bar service no matter where I was that cell phone coverage had greatly improved with technology...man was I wrong.
    I thought Apple was strong enough to pick a partner they KNEW would work across the board. What kind of deal did Apple and AT&T make? Can you imagine the money? Think any of it went into improving the Network for one of the biggest Technology launches in history?
    They could have had it all. Imagine if all the people on this forum jumped on iTunes, activated, got 4 bars and were happy? Of course there would be 1% of the people trying to plug the usb cable into their toasters but thats going to happen. Not a mass disappoint from the Apple faithful like this.
    I sell Apple to everyone who will listen to me, now I have to tuck my tail between my legs and look the other way because my iPhone has been AT&T'ed into the ground

Maybe you are looking for