Verizon is FULL of Lies

I switched to Verizon 5 months ago (Nov 2014) after being with AT&T for 6 years. It has been the worse mistake I've made in a wireless carrier. I've experience issue after issue with my LG G2, replacements had the same issue. I've been told by 5 CSRs in that they would give me a call back, but I never heard back from them. I had to call back and sit on hold for 15-20min each time. One CSR said they would email me some troubleshooting options, but never recieved the email (Yes, I check the SPAM folder.) I've spoken to a Supervisor that stated she made a change to my account, but come to find out she lied about that and the change was never made as promised. The things that is most frustrating is the experience I've had with the Second line on my account...
I purchased a device from the local walmart (full retail price) yet the incompetent employees hired by Walmart (and allowed to process Verizon service) process the purchase as a 2 Yr Service Agreement. When contacting Verizon about the problem, I've received run around after run around. A Verizon CSR called the local walmart and received the information he need that informed him the phone was paid for in full. He said he would escalate the issue to his supervisor, since he was unable to make the changes his self. He told me to expect a call from his Supervisor in 24 hr. 2 Days Later, Still No Phone Call from a Supervisor. I went the walmart to get the receipt. Which I have in hand and stated the device was purchase for $399.99. I spoke to a "Supervisor" (or someone that stated they were) and read the receipt to her, which then She state she would go ahead an remove the contact and authorize the upgrade eligibility. She informed me that it would take up to 1 hour before the change would post to my account. After an hour, I check the upgrade date via My Verizon, and it still states that there is not upgrade available. Still today (2 days later) it still states the same. When calling back, I'm informed that there was no notes left on the account by any agent named Brooke (removed) or any mention of making the changes that I was told were going to happen in 1 hour.
I have never received a worse customer experience. I extremely regret leaving AT&T.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

I'm sorry that this happened to you. I know it is frustrating when things go wrong like this. VZW does provide good services. I will not let anyone other than someone in a VZW corporate store or on their customer service line touch my account. That way if something happens there is always a record of who did it. I don't know what recourse you have other than to keep calling Verizon about the situation. It was the employee of Walmart's fault that this happened because they selected the wrong option when selling out your device. I agree that if you provide proof that your purchased the phone at the full retail cost it should be changed to reflect no contract on your account.
Maybe if you visited a corporate store and spoke calmly with a manager they might be able to get help four you.

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Why do I only have 1x service this morning and cannot send texts or get service while everyone else around me with verizon have full coverage?

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Why would you think a problem with Verizon when you have already stated everyone else with Verizon has full coverage?
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Verizon is full of it

I tried to order the Droid maxx for 399 at full retail price to keep my unlimited data. Tried to purchase on my phone but it wouldn't let me process it so I called Verizon. They said the phone has never been that low its always been 599. I talked to 8 different online reps and 1 told me it was 399 and even though the internet says 599 I could still get it for 399. Of course my internet lost connection before I could complete my order with that rep. 1.5 hours later on the phone they told me pretty much Im full of it and I even sent them a screen shot of the 399 price on my phone and they told me they don't know why it says that. They wouldn't even help me out. I have been told by many people online that the maxx was infact 399 and they took advantage of that price. Why would Verizon tell there customers a ** story. They were trying to find every possible way to tell me the phone was never that price. Very poor customer support. Got transferred 6 times and once was back to one of the departments I already talked to. Very rude. Almost tempted to leave them and go to sprint. I have been with Verizon for 7 maybe 8 years now. That's no way to treat your customers saying they are pretty much lying.

Your statement is simply not true.
For awhile now, the full retail price of the Droid Maxx was $399.99. When originally released, I believe it was $599.99 but was dropped to $399.99 at some point. Today, the price was raised back to $599.99.
Zoomed in on the price, you get
Some Verizon stores around me still had the OLD price next to the phone today.

Is the Z30 from verizon a full package or a chastised unic ?

have been looking at the dark side, Blackberry; like the feel , the OS, Seems a more secure software. have not had either the homegrown or the redheaded stepchild. any body have comments?

Thank you sir, jumped to the dark side. have used it for 38 hours or so, and still have a full battery; Wow ! I am coming from a droid A855 Motorola so this is a whole new world for me. Sound is; for a lack of words great, the way the OS allows for the whole system to stay live ( open and running) with the flick of a thumb and you can answer phone, check e-mail, and check weather and so much more with a motion of a digit, best multitasking unit I have been exposed to. have blackberry at work, but older OS think 5 or 7. The 10 OS is just unsurpassed. I can go on all day about this. but thank you for your reply

Verizon iphone full keyboard screen will not shift when texting

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what do you mean by this? The keyboard should be the regular standard keyboard when text messaging. A screenshot could help
take a screen shot by pressing the home button and sleep/wake button at the same time for about a second
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Is it possible to buy iPhone 6 for Verizon at full price from apple?

If possible to buy it from apple, then is it possible to use it on another carrier even before activating it on Verizon?

That I am not 100% positive on. If the phone is unlocked from the factory I don't see why it would need to be activated on Verizon first before using another carrier's SIM. I would think that you can just pop in a AT&T (for example) SIM from the beginning and do the initial iPhone setup using that.
I do believe Verizon itself won't sell you the phone at all unless you connect it on a service plan. Not sure if Apple forces you to do the same at its stores.
Verizon and AT&T actually use the same exact model number iPhone.

Who holds Verizon employees and management accountable and where can I file a complaint.

I feel that writing this letter is a waste of time, but I feel the way customer service reps (not all) as well as their managers (again not all) need to held accountable for lies and disrespectful business practices they place on loyal customers. This is a long and confusing issue, but in as short as possible, I have been a loyal Verizon Wireless customer for several years. This past September 2014, I along with about 200 other loyal customers waited for several hours in anticipation of the IPhone 6 being released outside of a big box Verizon Store located at 7790 Montgomery Rd, Cincinnati, OH 45236, phone number (513) 984-9939. Because of my early arrival, I was number two in line and number two to enter the store once opened. At approximately 7:30 a.m., Verizon Store employees and an unknown woman claiming to be a manager came from the store with flyers in hand and explained the purchase process. She advised customers were able to buy a maximum of three phones, but could only buy one phone at retail price without contract. I informed the manager that I was not eligible for an upgrade at the time, as my wife and I still had about a year of service left on my current contract. At that time I was told “too bad, there are a lot of customers here for the same thing, and if you want the iPhones you will have to add two lines of service.” I had about $2000.00 in my hand willing to pay full price for phones and have them swapped out for my current devices and was told “too bad.” Well after waiting in line for the amount of time I had, I pretty much had no other choice, entered the store, and paid for two new lines of service in order to get two IPhone 6 plus devices with 128 gb of storage.
Immediate upon returning home, I contacted Verizon customer service (phone call one 9/19/14) and requested to terminate both lines, and move the IPhone 6 plus phones to my original lines. Upon explaining the situation to the customer service rep, he was confused as to why I was told I had to open two new lines, but complied. Later in the night, I had realized service was still not activated on the lines after switching the IPhone 6 plus to my original numbers and call customer service again (call two 9/19/14). After explaining the whole situation over again, I was again informed that the store was wrong and should not have made me add two new lines. This customer service rep informed me of the cancellation fees ($350.00 per line x 2), which I told her I was aware, and had planned to pay $950.00 per phone originally so had no problem paying the termination fee. The customer service rep again told me that all had been completed and the lines would be turned off.
On Saturday September 20, 2014, I signed on to my Verizon wireless.com account and saw that I still had two lines (previously told were shut off) still active on my account, with no phones associated with the numbers. Again, upon contacting customer service (call 3 9/20/2014) I had to explain the entire situation all over. At that time I was advised by the customer service rep, that because I was not returning the phones and just wished to pay the termination fees, that I would need to wait until after 14 days of service to call in and cancel the lines, and also have to request a refund on the activation fees (should be waived if canceled within 72 hours of activation) and any service charges associated with having two lines with no physical phones actually being attached to them. At this point I thanked the customer service rep and was informed that all notations to the account were visible in the account to anyone I spoke with.
Friday October 3, 2014, I again contacted Verizon customer service (call 4 10/3/2014) to cancel these lines. Upon explaining the situation again to the customer service rep, I was informed the store I got the phones from (A VERIZON WIRELESS OWNED STORE) had lied to me in that I needed to add lines. At this point, the female representative informed me the activation fees would be waived, along with any other fees, and the lines were cancelled.
Saturday October 4, 2014 I again logged onto my Verizon Wireless.com account and saw that the lines I was told had twice been removed, were still active and alive with no physical devices actually being associated with the lines of service. AGAIN, calling customer service (call 5 10/4/2014) I spoke with a gentleman and expressed my frustrations as to being misinformed several times thus far. At this point, the customer service rep, after keeping me on hold for about 45 minutes, returned to the phone and advised my that the lines were set for cancelation, but not until my next billing cycle, and that I would need to call in again once all service, activation, and whatever else charges were put on my account to have them removed. During the conversation, (without me asking for a single thing at any point during the conversation except just to have the lines turned off and refund the fees) The customer service rep informed me that he was sorry and his manager was sorry for inconvenience that VERIZON had caused me, as a small toke of VERIZON’s appreciation, VERIZON would waive any and all fees associated with the two lines I was forced to add, to include any and all early termination fees. Again, I never once asked for anything, but was offered by VERIZON employees and a VERIZON manager. I was also informed that when I did call back in, the next customer service rep would see all of these offers in my account notations and would comply.
Tuesday October 7, 2014, I was able to view my bill and had observed the added charges associated with account activation, and lines of service. At that point I again called Verizon customer service (Call 6, 10/7/2014) to have these charges removed. Upon calling and AGAIN explaining the two weeks of hell VERIZON had caused me, I was again apologized to, and informed that the last customer service rep had notated everything as I had explained and was informed and exactly quoted by the representative from VERIZON “We are nothing without our integrity at VERIZON, and VERIZON told you we would waive all of these fees (as notated in my account) VERIZON will stand by our word.” At that point, I was told I would need to be placed on hold as the charges and fees were large (about $263.00 in service fees and $700.00 in early termination fees) it would take a while for the customer service rep to work with his manager to have these charges removed (and in the case of the ETFs, not post to the account at my next billing cycle). After one hour of sitting on hold, I was again in contact with the customer service rep and told, he and his manager had put in for every single refund and credit, the VERIZON MANAGER had approved all, but one final approval was needed which may take a day or two. AGAIN all of this is notated in the account as to offers and promises made by VERIZON wireless employees and managers, and again I had NEVER asked for a single penny refunded, but was offered. I AGAIN was completely willing to pay for the phones and the ETFs without problem, but was again and again offered such refunds and credits by VERIZON employees.
Wednesday October 9, 2014, because of the continual misinformation I have been given by VERIZON employees, I contacted VERIZON customer service again (call 7, 10/9/2014) to check on the status of the credits and refunds. At that time, I was informed, that many of the credits had been approved, but both ETF fees were denied and would only be refunded if I returned the devices. As frustrated and confused as I was, I calmly explained every single thing that was offered to me again by VERIZON and was confused as to why a MANAGER for VERIZON would offer such things and then they would be denied. The female customer service rep informed me that she was unfamiliar with the situation, would message the male customer service rep and or manager I spoke with on October 7, 2014 and have them reach out to me to explain. I was also told I would hear from them within a “few hours.” This call was placed at about 9:00 a.m., and by 6:00 p.m. I had still not heard anything back from VERIZON. At that time I again called VERIZON customer service (call 8, 10/9/2014) and spoke with another customer service rep. Again for the 8th time explained the entire VERIZON lying situation, and was told that he (VERIZON representative) saw was I had been offered several times (refunds and credits) in the account notations and “too bad, VERIZON does not offer refunds or waivers of ETFs.” At this point in the conversation, without completely cursing out the representative, I asked to speak with his supervisor and was turned over to another supervisor to speak with. Upon speaking with the supervisor, I was informed (for the first time) that although VERIZON WIRELESS employees / MANAGERs had offered me refunds of ETFs, WHICH WAS DOCUMENTED NUMEROUS TIMES BY VERIZON in my account details, VERIZON simply could not waive these fees. I again informed the manager that I didn’t care about the fees and was willing to pay, but I was tired of being LIED TO. At that point in the conversation, I was again apologized to over and over again and as a token of apology from VERIZON, he a VERIZON MANAGER offered me a $70.00 bill credit in order to help with the ETFs. Again, I never once asked for anything, but was offered time and time again from VERIZON EMPLOYEES and MANAGERS. I thanked him for his offer and the call ended.
October 10, 2014 (AGAIN after repeatedly being lied to contacted VERIZON customer service to check on the status of my credits (call 9, 10/10/2014). At that time, I spoke with a female representative and again explained the entire dilemma caused by VERIZON. Again, I was apologized to countless times and was informed that a bill credit for $70.00 was pending as I was informed on the previous night by a VERIZON WIRELESS MANAGER, but she did not have access to see any further details. After again apologizing countless times, the customer service representative seemed to be frustrated that I had been treated so negatively and informed me she was going to address this with her manager. Upon her return to the line, and again without ever asking for one single thing, the VERIZON representative with her VERIZON MANAGER offered to meet “half way” with regards to the lowest ETF fees associated with my accounts and provide a $235.00 bill credit to help me and as a token of “sorry for VERIZON’s screw up and constant lies.” I was also told I would be contacted by her manager within four hours at approximately or before 2:00 p.m. 5:00 p.m. on that same date, after not hearing anything back I again called VERIZON customer service (call 10, 10/10/2014) spoke with another customer service rep and told her the entire story over again. I told the rep I wanted to speak with a manager right at that moment and was placed on the phone with a woman named Linda I believe. Linda informed me that the credit I was previously told I would be given earlier on that date was rejected and I would not be given it. Again without completely going nuts, I calmly explained my complete disgust with VERIZON and the constant lies I was being told. Again after countless apologies from another VERIZON MANAGER, she politely explained to me again the whole VERIZON cannot offer such refunds or credits associated with ETFs and was appalled that anyone in VERIZON would offer such things knowing they could not be given. While working with her, she informed me the best solution to saving money was to cancel my original phone accounts and keep the two new lines that were pending deactivation, which would result in a $250.00 reduced ETF as opposed to a $700.00. I agreed based on her advice without argument and was informed it may take a few hours for the new numbers to be placed back on the IPhones. Two hours later, my phones still not turned on, I contacted VERIZON again. I had also noted that every single bill credit previously applied to my account was back on the account. At this point being as furious as I was, I again called VERIZON WIRELESS (call 11, 10/10/2014) demanded to speak with a MANAGER and was placed on hold. After waiting for an hour on hold (no exaggeration) the customer service representative returned, apologized for everything including the wait time, and placed a male MANAGER on the phone. After explaining the entire three plus week VERIZON lying dilemma, which he was able to see in the account notes where every VERIZON employees acknowledged the misinformation of the previous employee I had spoke with, he again apologized and explained that I did not lose the bill credits, but because two lines had been canceled, the credits were instead applied to my unbilled ETFs, and they would appear on my next bill. He also informed the SIM cards in my devices would still require more time to activate and that they should be turned on by 7:00 a.m. the next day.
While doing research on the SIM issue, I found that VERIZON policy was immediate and SIMs would not require rebooting time to come out of I believe it is called “AG” or “aging” status. Again contacting VERIZON customer service (call 12, 10/10/2014) spoke with a female customer service agent, who actually looking back was the only one not to represent falsehoods or lies, informed me that because the SIM cards were previously associated with cancelled lines, I would need to go to a VERIZON wireless store and get two new SIM cards. At this point in the day it was about 10:00 p.m. and all VERIZON stores were closed for the day. With no choice in the matter, I agreed, and asked just out of curiosity, on the status of the$70.00 bill credit, I was promised on October 9, 2014. At that point the rep informed me that she was able to see that the VERIZON MANAGER had notated and put a credit request in while I was speaking with him, but then immediately cancelled his own request and closed the situation immediately following the completion of our call. I believe at this point in the entire situation I was so fed up this did not surprise me whatsoever so who could I complain to. The very nice customer service representative again apologized for the continued lies I was told and offered me (not a bill credit), but a data GB credit for 12 months (again without me asking for anything). In her own words “I do not want to promise you the world and then lie to you and get your hopes up thinking it will happen as has happened to you numerous times.”    I truly appreciated her honesty and her acknowledgement of the complete disgusting actions by previous VERIZON employees and MANAGERS.
The next day October 11, 2014 I drove with both IPhones to the Verizon big box store, explained the entire story to the employee, was apologized to for a 20 minutes, the manager came out and apologized as well, GREAT CUSTOMER SERVICE! The store is located at 2028 Florence Mall Rd, Space 1139, Florence, KY, (859) 746-3790 (Manager was great so was employee). Never once offered me anything to make up for mistakes VERIZON had made in the past, which I really didn’t care because I never asked nor expected anything, but were truly grateful for my service (I am military and a Federal Law Enforcement Officer) and truly apologized for the actions of the Verizon Sore in Cincinnati Ohio (Again the manager stated the manager at the Cincinnati store lied), and especially apologized for all the lies and mis-information given to me over a three plus week time period.
            Finally, October 15, 2014, I log in to my Verizon wireless account to view my features and reactivate VERIZON’s high definition calling features and see that since September 19, 2014 (original date I purchased the IPhones) I have been charged for Verizon Cloud storage. I HAVE NEVER AGREED TO THESE SERVICES, NEVER REQUESTED THESE SERVICES, NEVER EVEN NEW THEY WERE THERE!!!! Again had to call VERIZON for the fraud and lies they are perpetrating on a daily basis, COMPLAIN to another customer service rep (call 13 10/15/2014) in order to get the fraudulent charges removed from my bill.
Conclusion
            Here I sit writing this long complaint that no one in VERIZON will ever be held accountable for, no one will answer for the lies, mis-information, and disrespect employees and VERIZON MANAGERS perpetrate even though each lie was documented by VERIZON in account notations, and no one will be accountable for the lies the retail stores tell in order to increase their QUOTA to activate a certain amount of new lines per month. I am utterly disgusted with the treatment I have received, will be requesting these notations (if they have not been deleted from my account), have documented each conversation, and recorded many of the conversations, with an end result of pretty much nothing. VERIZON does not care about their customers and could probably care less about my terrible experience. While there are several other cellular options available, they are all crooks and liars just as the perfect documented examples of VERIZON employees and management lying in this case.
Christopher

    Giogetz,
Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Nothing but LIES

I but a new Iphone 6 plus and they had to do the edge upgrade on another line so I dont lose my unlimited data so they said and they supposedly put insurance on my phone come to find out months later they put insurance on the wrong line for a 4s who would put insurance on a phone that is under 200 to buy. I was told by the staff that is trained to LIE because thats VERIZON they always lie said we will do a claim in house but the computers are down we will follow up well never came called back and talked to 5 other verizon liars that said I never had insurance no claim was ever filed im nuts for calling and trying to scam them. Now I call back 6th time guy says yes I see it but its closed now the case but we can upgrade your line its no big deal just upgrade your line lose the unlimited data package its like filing a claim no big deal 2 year contract I said don't sell on me on a contract he just kept it up trying to sell me, He basically said I was LIED TO AS WELL BECAUSE NOTHING CAN BE DONE. IVE BEEN A CUSTOMER FOR 10 YEARS AND WILL BE GOING TO ATT SOON IM DONE WITH ALL THE LIES VERIZON IS FULL OF!

SJP630
We value your continued loyalty these past 10 years and want nothing more than a lasting relationship for many years to follow. I'm sorry to hear that your experience wasn't the greatest when you contacted our customer service team. Who advised about the in house claim that could be processed? Was the insurance removed from the incorrect line or did you continue to pay for the insurance?
EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Got charged full retail for a new phone instead of Edge Up, wiped out bank account, had to refuse shipment, no compensation for the time spent talking to 14 representatives over the phone in the last week, and still no refund??

On 9/29 I ordered an iPhone 6 Plus 128GB as an edge up from my 5S, swiped my card at the store to pay the Edge Up fee, and was told 10/31 was the expected ship date.
Didn't see the order on my My Verizon account, spoke with 3 representatives on the phone to actually get the order number so I could track it.
On 10/24 the ship date disappeared and I called to find out there was an issue with the payment. I gave them my debit card number over the phone for the Edge Up amount, and they charged me full retail -- OVER $1,000.
They promised it wouldn't post to my account and it wouldn't ship after cancelling the order. Next day it shipped. I called FedEx and refused the package over the phone.
I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
They said they'd push for a refund immediately -- on Sunday, 10/24. It's now 10/30, I see no refund, I have no phone, and I have over $100 in bank fees from their mistake.
I spoke with a supervisor on the phone and they said they could refund the bank fees, but would do nothing for the fact that they screwed up my order, and told me it would be another 2-3 weeks before they actually ship a phone to me if I ordered today.
Sorry, but that's NOT good customer service. I can buy out my Edge agreement, sell the phone on eBay, and go to another carrier pretty easily. I don't want to leave Verizon's service, but I don't really see how they value me as a customer?
Does anyone else have some idea of what I could do about this whole thing??
TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

PLEASE VERIZON HELP ME

We need to get our phone receipt-- which is NOT in receipts and documents. When I spoke to customer service after being on hold forever they could not help me but just said they can maybe locate and MAIL me a receipt in 5-7 days. WHAT??????? Anywhere else emails receipt the minute purchase is made-- Verizon can't locate mine and has to MAIL It. They hit my credit card immediately so where the hell is the receipt??????? If not in today we do not get corporate reimbursement. I think I should return the $600 phone I just bought!!!!!!!!!!!!

They won't help me either and robbed me of $60. Talk about taking advantage of the elderly who doesn't have a clue about all this stuff.
For weeks I had been trying to activate a jet pack and no one seemed to know how to do it. (Maybe and older model of jet pack)? Than after much frustration and numerous calls to Verizon, someone finally tells me I have to go with prepaid for that certain device and promised me he could get my device up and running. He told me the plans and I chose the so much for $60 and gave him my debit/credit card #. The darn thing still didn't work. Kept saying I didn't have a data plan associated with it. So I called Verizon (money was on hold at my bank). She promised to do a refund and I would have my money back in my bank account in 24 to 48 hours. So thinking they wouldn't even withdraw the money, I was ok. 2 days later, the money is taken out. So I called and talked to prepaid. Oh mam, we are sorry, but we can't refund your money, you have to use the data up. Well how the hell do I do that when they can't get the device working.???? Well, sorry mam but that's what you have to do. I said ok, fine can you release the money for a 2 year contract. No mam we can't do that, you have to use this up .
Well, I got to thinking, I do have another device, maybe this one isn't any good (defected) and I can switch the sim card to that one and I tried getting online with that. Once again, no data plan associated with the device. So I am on the phone again for about the 50th time.
They said there is no data plan associated with this account. NO!!! Well what the hell did you take my $60 for than if I wasn't buying a plan???? Than she tells me the reason I can't get online with the device is because its not a prepaid device. Ok that, refund my money. Sorry mam we can't do that..Only thing she suggest is that I purchase a prepaid device??? I am so frustrated!!! How can they get away with this?? Are they all not associated with one another?? Why can't they just put the $60 towards a 2 year contract??
Oh yeah, at one point I was told I would have to go to the store I paid the money to, to get my refund. Where is that, I did it on the phone. California he says. Yeah ok, I will get right on that, I live in Michigan, you blooming frig gen idiot!!
I think Verizon is full of nothing but ******!!!

New iPad; Cannot log into Verizon

I purchased an iPad 2 w/ Verizon, and had no problems setting up the Verizon account or connectivity (I know for some that has been problem w/ Verizon). However, due to an issue w/ my first iPad 2, Apple gave me a new one. At the store, they said whenI restored the new iPad it would find my Verizon account. Therein lies the problem. It did not work, and when I go to check my account, rather than getting the screen to log-in, I get the sign up for new account fields. Any suggestions appreciated (before I burn a bunch of time w/ apple and/or Verizon).
Thx,
Scott

I have the same problem, as my iPad2 was replaced yesterday due to defect and when I tried to setup the Verizon account I had with the last one, the message says the account is already in use and to use a different e-mail account. NO help from Verizon or store on why this one won't let me activate the Verizon service on this unit.

Many people are saying the verizon iphone comes unlocked

is this true?

Accually I went out and bought the verizon iPhone full price, works like a charm on Tmobile!

New Verizon Email Setting Changes with Outlook 2011 on Mac

Verizon has not provided instructions for how to complete the required email settings changes in Outlook 2011 on a Mac. Hence, I am stuck, and unable to send email.
These are the changes I have made (pictured).
I arrived at the first window by clicking Outlook >> Preferences >> Accounts.
I arrived at the sencond by clicking Outlook >> Preferences >> Accounts >> More Options
The resulting error message is below.

I FINALLY figured it out (only an hour and a half)!!! I have Mac OS X 10.6.8
When you have your MAIL open, click on "MAIL" in the upper left corner of the Menu Bar.
Click on "Preferences".
Click on "Accounts" tab across top of pop-up window.
Click on the Account that you want to update in the left column.
Make sure the sub-tab "Account Information" is highlighted (if not, click on it).
I don't know how to do a screen shot, but here's what I have...
Description: Moms email
Email Address: [email protected]
Full Name: My name
Incoming Mail Server: pop.verizon.net
User Name: accountname (what comes before your @verizon.net in your email address)
Password: (enter your password here)
Outgoing Mail Server (SMTP): Click on the entry in this box and select "Edit SMTP server list"
Click on the old server name and type in the new server name "smtp.verizon.net"
On the bottom half of that screen click on the "Advanced" tab.
Click on the "Use custom port" and enter 465
Click on the box "Use Secure Sockets Layer (SSL)
Authentication: Select "Password" from the drop down box
User Name: Enter your user name
Password: Enter your password
Now click "OK"
Check the box that says "Use only this server"
Now click on the "Advanced" tab on the same pop-up window (sub-tab).
On the bottom half of the page, enter this information:
Port: 995 Then check the box "Use SSL"
Authentication: Password
Now you can close the pop-up window. It will ask you if you want to Save the changes, select "Save".
Don't know for sure if restarting your system is required, but it sure can't hurt. This FINALLY worked for me. Hope it works for you.

Is there not enough customer service reps to handle all the complaints

I have been a long time Verizon customer. I have home internet and wireless. I think you have excellent service all around. I will admit I have had a few issues over the years, but for the most part very happy. Since Feb. 19, 2014 I have had nothing but frustration with my wireless account. My daughter who was already a Verizon wireless customer wanted to save money by joining my family account. We went to your Chino Hills store and were told we needed an assumption of liability; which they could not do and we were given a number to call that would take care of this. Everything went well except email was wrong for me, but my daughter received one telling her as soon as I authorized the account it would be effective. Thursday morning I called to straighten out the email, but was told I could go online and find the document and approve. I received the confirmation, but since Wednesday my daughter’s phone could only receive calls. Do you know how terrible it is for a young person to not be able to text? Thursday evening my daughter calls Verizon for assistance and was told they could do nothing because she was not an authorized manager. Friday I called Verizon and was on the phone for over an hour and if my wife would not have come home in time I was told I could not add my daughter as an authorized manager. We got my daughter authorized and tech support over the phone fixed the issue for the texting without my daughter or her phone in my possession. A gentleman by the name of Aman out of Chicago was very helpful. I texted my daughter, but she was at work so I was not aware of the issue she could still only receive calls, but could not call out. Funny isn’t it, but I could add her line to the family account in the store. I do understand the security issues, but I think it has gotten out of hand. Her phone worked fine until she went on my account.
After all this I discovered I was qualified for a military discount. I decided to go to the Verizon store in Whittier on Washington and Lambert. Optimistically thinking I could get everything done instead of being on the phone for another hour or more. Well I was wrong. Tien is the manager and sent me to Elmer (removed). He said he can do nothing without the phone (odd but tech support can over my phone). I now ask him about the discount I was told I qualified for, and he says my wife who is the owner has to release the account, meaning we have to come back. As a result of all the running in circles with this company you could see how I am extremely frustrated. In addition now knowing that when I retired and lost my discount I didn’t need to release account. That was about 6 months ago. Also I was working for the Post Office and went to same store to apply for a discount and was not told she needed to release the account. That was approximately 2 ½ months ago. Never heard from them after that, but I don’t work for the Post office any longer. Also, I tried to remove the password for my account and was told it is mandatory to have password. I told Elmer that I have been a customer for a long time and that has not always been the case and his reply to me was that it has always been that way. I left the store and maybe you have been around, but you might want to check that out and I know you have the technology to find out how long I have been a customer. I hate to be lied to.
I believe a lot of the problem lies with communication; it seems every time I have an issue, there is a new policy. I know the frustration would not have happen if I was informed of policy changes and your employees didn’t assume we the customer are aware of all policy changes.
I went to Verizon store in Pico Rivera to activate my military discount; my wife wasn’t asked to release account. Once again I was there almost an hour due to new ways to verify my identity. I had my California drivers license and my DD214 (military separation papers) but that wasn’t good enough. Thank God my vehicle registration was accepted for validation.
My contract will be complete November 2014 at which time I am seriously considering changing wireless service. And what a process to complain, verizon email must have been toomuch too handle
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

(removed) I don't facebook or any of the others. Maybe your happy to give in to verizon hassle full way to complain. I will be sending this by U. S. mail as that is the only way in their contact us page. I think is (removed) for one of the biggest carriers to treat loyal customers with 10+ years. It is like all companys these days only the new customers get the discounts. But thanks for the help.https://community.verizonwireless.com/thread/817810
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Message was edited by: Admin Moderator

Stuck with my phone :(

Hell started once I joined Verizon. Joined my sister plan to bundle up and supposed to save money. Went to the store and left happy thinking we got a great service. My sister gave me her Iphone 4 and she upgraded to the Iphone 5 and that was that everything was supposed to be dandy carried over with insurance plan and everything. Load and behold out first bill comes, notice it was about 20$ more than the verizon guy said it was going to be. We later figured out that he explain the prices a bit off but that fine he did a little mistake, we try to call customer service and tell them nothing they said he was right but said and wrote down wrong info. They did nothing so we lived with it, thinking oh well that 240 dollar we wont be able to get back. Then another hit to the face, they never carried over my sister insurance to the new line. So now I just stuck with a cracked phone and sadness from a company full of lies. They wouldn't ever offer the new contract deal for the new phone I need, contract was start less that 4months ago. I will most likely just cancel the line and take the 200 dollar hit and go back to t mobile, will end up being the same price as buying a new one from Verizon. Just had to vent.

Why would they give you a new contract when you are only four months into your first one? Imagine if they did allow this, and let you tack an additional two years on your existing contract. You would now be bound to a 40 month contract with the device you picked. Then add another two years when that phone breaks...you could be in contract with Verizon for a LONG time if this was allowed. It doesn't make sense, so Verizon simply doesn't offer it. It sounds like your sister took advantage of you, adding a line so she could upgrade early, leaving you with an old phone and no options. I would suggest finding out when her upgrade is and use that when you can, and In the meantime, buy a used phone if yours is no longer functioning correctly.

Verizon is FULL of Lies

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