Verizon just drained my bank account! Horrible customer service/ vague responses:(

Due to many circumstances, one of them; having a baby, led me to allow my account to go neglected for a bit too long. I was eventually disconnected. Not good, but no biggie, or so I thought. After at least an hour of back and forth between customer service people who had no idea who I needed to speak to, I was told I could make a payment right then and there and then they would allow me three weeks to pay the balance of $385. That's a lot of money, especially when I'm not working, but it had to be done (plus it saved me an extra $250 early cancellation of contract fee). I called today to make the payment and *again* was bounced from person to person. When finally speaking to someone who kind of knew what they were doing, I paid my balance. Instead of "that being that" like I was told, I was then sent to another person who was going to "give me some important information". That important information was I was going to be charged the $250 early cancellation fee, I was going to be charged $150 as a deposit, and then $50 to have my phones turned back on. WTH??! They took the $50 for the reconnection from the $250 fee and the rest of the $200 was put into my online verizon account. That means they just took $784.84 from my bank account!!! If they were going to just put that 250 into my account, why didn't they use $150 for my deposit? I'm so upset I feel sick. That was almost everything in my account and I haven't even paid any other bills yet, not to mention little things like groceries. I don't know what to do:(

The issue is I was told I would only have to pay $384.84... that's IT. It wasn't until I made the final installment today that I was told of the $150 security deposit, and to top it off they were STILL charging me the $250 fee instead of just getting rid of it like they originally stated. Had I know that, I would have gladly just given them $100 extra dollars to cover the cancellation fee that I could have told Verizon to screw off for good. By they way, the math doesn't add up...they supposedly added $200 to my account (and where would that be, and why only 200 and not 250) and my bill states I OWE $50. So again, how does this add up? They do nothing but screw people over. Almost $200 a month for two lines and one of the lines is stripped down to the bare minimum. They are nothing but con-artists and they need reported.

Similar Messages

Horrible customer service

I have been with Verizon since 1998 and have had numerous customer service issues. The latest has been the worst ever taking over 7 hours on the phone with various customer service reps and supervisors. This issue has NOT been resolved. We have been wrongly turned over to collections and told that we are two months behind even though our bank statements show that we have made every payment on time. THE PROBLEM: In 2013, we had home phone, Fios internet, and 3 mobile phones on a one bill. We sold our house in December of 2013 and canceled Fios and home phone service. In April of 2014, we moved into our new house and signed up for a 4G home Fusion internet plan due to not having Fios available in our area. Since that time, we have had our phones shut off and have been turned over to collections. It seems that Verizon Residential and Verizon Mobile both think that they are entitled to the payments we make on time every month for the same sevices. You can not call any one Verizon employee that has access to both Residential and Mobile account information so the Residential rep transfers you to the mobile rep and the mobile rep transfers you back to residential. of coarse you have to re-explain your whole situation over and over and over and over. You get the idea. These are after all, trained customer service reps. After HOURS of this back and fourth, we are being told that we made payments to the wrong account # but never had any idea that we had two different account # s. We got a bill in the mail and we paid it. Simple fix, just transfer the money from one to the other. Okay, all fixed! Yeah, don`t let the feeling of accomplishment set in too fast. This is when you get sent to collections. The last payment did not transfer like it was supposed to so instead of calling this "VALUED VERIZON CUSTOMER" and letting them know that there is an issue, just send them to collections and see if we can mess up their 800+ credit score that they worked so hard to build their entire lives. So we spend another 2 hours on the phone explaining over and over and over again what is happening. We just needed to transfer the last payment from mobile to residential so that residential will be paid up to date and that account can be closed. Great, all fixed???? Not so easy. Now you are two payments behind on your mobile account. 4G Home Fusion Plan and 3 mobile phones that Verizon wants us to double pay for two months because NOBODY CAN LOOK AT BOTH VERIZON ENTITIES ACCOUNT INFORMATION AT THE SAME TIME TO SEE THIS !!!!!! When our contract is out WE ARE GONE..........

See I can see this error occurring on the ground level of Customer Service, a rep would only have access to the tools related to their job. But escalating this high enough should definitely reach someone who can see every piece of information. I think the issue was being passed horizontally through the departments instead of vertically. Push for a supervisor or the person who manages the supervisor. Everyone has a boss.

Refund/Horrible Customer Service

I have been dealing with Verizon and their HORRIBLE customer service for 5 months now. In the beginning of August, I contacted Directv and put in an order for installation of a bundle package with verizon. I was supposed to be set up for August 10th. Well, that day, the tech shows up to install the directv, but has no idea about my internet and phone. So, I called Verizon. They had no clue about my service. They had nothing under my name, phone number, address....NOTHING. So, the RUDE lady who helped me on the phone (sounded like she did not want to be there that day, let alone help me with my issue) put in my order. She said it would take a few days. I wasn't happy, but fine, stuff happens. The day comes around when I am suppposed to have my internet connected. Low and behold, no internet. I call up. They say I am missing my start up kit. Really??? I have a modem that I used before...nobody ever mentioned a start up kit. So this guy says, Ill send it to you. It should be there within 2-3 business days. Doesn't show up. I call back, the order was never processed. So the next person says he will try it again. After waiting almost 7 days I get a tracking number and realize they have the wrong apartment number. I had to go pick up my own modem from UPS. When I called to change the aparetment number, I realize that it wasn't that simple. All of my services are at 16H instead of 15H. How convenient. Apparently, this is not an easy fix. Another week passes...this is now about a month since my original August 10th date. Finally, I should have connection in my apartment. I call back to have someone walk me through hooking up my start up kit. I DONT HAVE A SPLITTER!!!! Now I'm really irritated and I finally said forget it. It is not worth the time and effort that I am putting into this. I called to cancel everything. Well, your nice rep in retention, Jessica {edited for privacy} told me she would give me a $15 adjustment for 12 months. She told me she would send me the splitter as fast as she could. Ok, ONE MORE TIME. Can you guess what happened next? Yep...no splitter. (At one point along the way i spoke to Theresa who said she would credit my modem fee of $39.99) So, once again, I call retention and spoke to Darnisha{edited for privacy} who gave me a fix it ticket, back dated my account, and said that she would refund everything since a technically i never had any service. Great. This ordeal is finally over. NOT! For the last several months I have had bills come to me every month for some amount that I owe. Every month I call back and they say they will fix it. I spoke to CIndy {edited for privacy} on October 1st who told me I would get a final bill with a $0 balance in November. That statement came in at $43.92. I spoke to Angel {edited for privacy} on November 13th who told me my final bill would come in December with a $0 balance. I just received it this weekend with a balance of $24.43. Yesterday, 12/18/13 I called back for this bill and was told that my bill had been sent to COLLECTIONS!!! Now Verizon is messing with my spotless credit because they cannot get their stuff together. I spoke to Nicki in the Missouri billing department and have been assured that she will credit my ll with a voucher. But now I will have a mark on my credit because the bill has been sent to collections. I have spent numerous hours on the phone wasting my time, my minutes on my cell phone, and my sanity. At this point, I feel like Verizon owes me something. How can you tarnish someone's credit, give such poor customer service, and still be in business???
I have fallen into a hole that not one single person in Verizon has been able to dig me out of. I had left Time Warner to sign up with Verizon and it was the worst mistake and has been the biggest headache. When I cancelled Verizon, I went straight back to Time Warner. I never had an incident before and I have not had an incident since. All I want is to have this fixed. I work customer service and I know how fast bad customer service travels. Somebody needs to fix this bill and they need to fix it now.

Hi hnelson626,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Horrible Customer Service/Complaint

I went to the Verizon Wireless store located at
4001 Virginia Beach Blvd, Ste 105, Virginia Beach, VA.
My phone was not charging. As I went into the store they stated no need to check in because there was no wait. A bunch of reps sitting around doing what exactly NOTHING and I still waited 10 min. I watched another customer come in purchase and leave before me. Finally a rep who was what appears to "looking busy" asked what I needed help with. I explained phone was not charging and brought in BOTH of my chargers for the phone. He decides to take phone to plug into his charger to see if it works. At this time I don't know if he plug in charger or not, he comes back and says "BECAUSE YOUR SCREEN IS CRACK we CAN'T do ANYTHING with your phone". Okay cool, My next question, what does the screen have to do with it charging? Screen crack is not bad, phone fully functional and the only problem was it was not charging. I was advised to file a claim for insurance or better yet, TAKE MY WIFE'S phone battery out of her phone charge and put battery back in my phone? REALLY? I advised that was the dumbest **** thing ever and how do you even know it is not the wall chargers. Once again I was told "well we can't do anything because of physical damage to phone". Let's not mention the fact that I have been to the same store twice before for phone issues with the same crack screen and NEVER EVER WAS TOLD THIS BEFORE!!!!!!! What should I give this too, POOR CUSTOMER SERVICE, MISCOMMUNICATION or just ONE LAZY SLACK *** EMPLOYEE WHO CUSTOMER SERVICE SKILLS is A WASTE OF TIME. If that is the way he is then VERIZON is CLEARLY wasting MONEY on this guy! I leave the store and call customer service where I spoke with a rep who was shock at the treatment in store and help me OVER THE PHONE and DETERMINED it was the wall chargers that are not working CORRECTLY! How does this look. I bet if I would have went into the store and said I WANT TO BUY A PHONE, I could have pick line all the reps up and they probably would have put in a bid to help me! Broken phone, "GET HIM OUT THE STORE BY WHATEVER MEANS NECESSARY!" You have to love face to face customer service that is poor as that employee. Oh no, I didn't get his name and I can describe him, however I don't want come off rude or a as some sensitive people might think I am racist! If he would have taken the time to handle the situation properly we wouldn't be where we are right now. A loyal customer for over 10 years and would leave Verizon for this poor excuse of a rep! Terrible!

If you find an email or address I would love to know about it.
I traded my brand new iPhone 4s for a $200 gift card I never received. I have been waiting a year now for a $300 Credit because a store manager charged me rather than deducting for a returned tablet. The VZW ware house has received my trade in iPhone which I have proof from the USPS I have the proof of delivery but I was charged for not returning my phone. I have spent over 100 hours calling almost daily to VZW Customer Service and EVERY SINGLE REP has said they will call me back and never do. This past Sunday I got a Supervisor that told me she would get the answers and contact me no later than today at 12:30 no matter what and I received no returned call yet again. 3 bill cycles ago I had an almost $600 dollar Credit on my account according to VS in our local store and my bedt Bill said I owed $1000, this law bill due this week was for $1300 yet I bought NOTHING.
I have warned VZW for the last week to get their crap together or I was leaving Verizon after 8 years and that I will NOT pay the bill and still they sit on their thumbs ignoring me.
From a HUGE Credit to a $1300 Bill because my returned device got there yet disappeared once it got to their warehouse so I am being charged for an iPhone 5s that I just used to edge up????
Verizon has gone down hill badly and I will be going to US Cellular with my "9" lines of service.
Tomorrow, I am filing a complaint with the Better Business Bureau because even the store here has been calling CS because THEY can see there is a huge problem with no fault on my part.

Am I the only one who had horrible Customer Service from Casey on Live Chat??

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service. See Horrible Customer Service Experience with Casey in Live Chat--I can't be the only one<<
Message was edited by: Verizon Moderator

did you all change SIM? any time you change SIM with cash on tap....welcome to a world of pain! i have an s6 edge en route with a new sim and im not looking forward to it! the s6 shop page states the phone is compatible with cash on tap and it probably is. the problem is few people at EE understand how cash on tap works/how to fix it. there is EE customer services, behind them 2nd line technical who deal with corporate stuff mainly - they will be able to contact the right people to fix it if you can somehow manage to get through to them. Ask to be put through to David Boyce in technical support or someone on the same team as him. The only person I found who understood and was able to fix the issue! **apologies in advance for name dropping him** then there is cash on tap customer services that EE customer service will probably transfer you to - they can "refresh" your account - will probably do nothing but worth a try the company that can actually fix it are another 3rd party that run the provisioning of the SIM - i don't think there is a way to get in contact with them...it's ridiculous took me 2 weeks of daily phone calls to get it fixed last time.

Horrible customer service in store

We have been customers for over 15 years, and went in to a VzW store last week to upgrade our 3 basic phones. Wanted to keep all basics. When they found out we wanted basics, things got very cold. We were pointed to the corner of the store where the phones were at. 3 to pick from - all $100 each! We asked if there weren't any free ones and were told that we'd have to go to the website to get free phones.
So I went to the kiosk in store and signed into MyVerizon and started through the upgrade process. There were NO free phones. So I had to sign in again for assistance from someone. In the meantime, I went to just the Verizon website and could see 1 free phone. 30 min. later, when someone could once again be available for questions, I was told that the kiosk was not their actual website, so I couldnt do the same things as if I went to an actual computer. I showed him that I could go to their website and could see the free phone, but he told me he couldn't help - I would have to call customer service or go home to my computer. Then he walked off. WOW! I am kind of used to being shunned for having basic phones, but to brush me off twice?
We left. During shopping later in the day at a large box store, we discovered 3 basic Verizon phones for $.97! 3 that were not even available on the VzW website. We got some awesome customer service from the store employee and did our upgrade of 3 phones in less than 15 min.!
We are stuck with VzW because of our location and lack of other wireless in area, otherwise, we would switch - I do not believe in supporting horrible customer service!

I had a terrible customer service experience also at the West Plains, Mo. Verizon. I went in to upgrade today to find out that my unlimited would now be cut to 2G. I was upset because I didn't realize Verizon was doing this. I was asking if I could atleast get 4G for my old price. Another worker there said, "Would you like me to sing you a song and dance?" Really, Verizon! All of the money you are taking and you're reducing services and this is the response I get? I think you can do better than this.

Horrible customer service, dropped calls and faulty products

Does Verizon offer partial credits to accounts due to defective equipment and inability to use their services? I received a new set top box that would not download my existing HBO and SHOWTIME accounts. After numerous calls on hold, dropped service calls and misdirected (on purpose) calls to billing in customer service to increase my services...I finally waited over one hour for technical assistance tonight to be told my new set top box was faulty and a new one would be sent in the mail. I asked about a partial refund because I could not use it during the least two weeks. I was told by the tech he would send a new box and put me in touch with customer service after explaining to them the circumstances and that supervisor would need that info for a partial credit to my account. A horrible customer service rep {edited for privacy} bluntly stated no partial credits and tech should not have said a partial credit was possible. By this time I was on the phone over one our and not a very happy customer. I asked to speak to a superior to which {edited for privacy} said they were too busy and a partial credit would not be possible for my two week period with faulty equipment. I demanded to speak with a supervisor and was put on hold for an additional 70 minutes. I am STILL ON HOLD!!!! This is no way to treat customers! I am disconnecting my call and BEG THAT A VERSION REP get back in touch with me to resolve this. Under what circumstances does verizon provide partial credit for a customer who has not been able to use it because the equipment is DEFECTIVE??? Hopefully new set top box is enroute..HOPE IT IS NOT DEFECTIVE!!!!!!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Horrible Horrible Horrible Customer Service

>> Duplicate post removed to comply with the Verizon Wireless Terms of Service See Horrible Horrible Horrible Customer Service <<
Message was edited by: Verizon Moderator

sdaneski, we don't want this to be an ongoing issues for you. Have you had a chance to call our customer service department by dialing *611? For your convenience, you can manage your plan and billing online at My Verizon http://bit.ly/xB4iTc
LasinaH_VZW
Follow us on Twitter @VZWSupport

Horrible Customer Service at Store # 125

Horrible customer service, especially coming from the general manager of store #125. I'll probably never shop here, or any other best buy locations, again due to my poor experience here and being talked down to from the so-called general manager.
Direct quote: "I am the general manager of this store and I'm telling YOU the returns & exchange policy. It doesn't matter what the other associates tell you, I'm the one to clarify the policy with you."
This is just rude and disrespectful. As a customer, I am shocked that this kinda of attitude is coming from the management of the store, no less the General Manager.
I was merely presenting an email converstaion with customer service stating that I could exchange my ipad with a different color and was then given the above lecture. This is very unprofessional and disrespectful.

Hello matt_h_8,
There is never a circumstance where it is appropriate for our managers to be anything but respectful to you and our other customers. I apologize for your having to cope with such unprofessional behavior.
With regards to our return policy, generally speaking an exchange can be made for a product of a different color without issue -- except potentially where sale pricing is concerned. What particular aspect of your situation resulted in the exchange you reported?
I'm grateful that you took the time to bring your concerns to our attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

20+ year business account customer LEAVING after HORRIBLE customer service and verizon doesn't care!

6 month old Droid 4 stops working, so I visit Verizon store where I am promised a "new re-conditioned" phone over-nighted to me today.
I called customer service to complain that my new phone is being replaced with a re-conditioned phone. I was told I would be called back by a supervisor, but never called back.
My phone does NOT arrive today and I get some ** story about it being Saturday. I WAS TOLD IT WAS COMING TODAY!
I stayed home ALL DAY waiting for it.
Now, I am furious..I am a business woman with NO PHONE for 4 days because I was sold a defective phone.
My company has been with Verizon for 25 years (before it was Verizon). We have spent at least $65,000.00 in monthy fees, not including all the phones we have purchased for our 5 phones and 4 data plans.
I call today to speak to a supervisor. Bottom line, I want to go to my local Verizon store and have my defective new phone replaced with a new one or me and my $65,000.00 in business walks. do they care- NO.
If i did business like this, I would be out of business.
PLUS, this is our 2nd DROID 4 to die in 2 months. Obviously there is a problem with this phone, PERIOD.
As soon as I can figure the cheapest way to leave, I intend to.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

£130 wrongly taken from my bank account. Customer ...

£130 wrongly taken from my account on the 2nd, had to take a day off from work to ring BT customer services so lost a days pay and also got £60 bank charges from not being able to pay other direct debits. After customer services promised me the £130 paid back into my account within 24hours, they never did costing me an extra £30 for bank charge. Rang today (4th) and customer service man says, the £130 is sat here waiting to be paid into your bank account and will take 2-5 days to go into your account. After explaining to him that the money was meant to paid into my account the day before as promised and since cost me an extra £30 for bank charge. he started arguing with me saying they wouldn't of said that they would pay the money back within 24hours. I asked to speak to a supervisor for him to put me on hold then hang up the line.
Don't use BT, go elsewhere, I have already told 2 people of this matter & they are thinking of getting broadband elsewhere.
My service is no problem with BT so far bar this matter of them wrongly taking £130 from my account and costing me £90 bank charges as well as a days pay to then ring customer services and be accused of lying and put on hold and the line cut off.
Thanks BT.
Solved!
Go to Solution.

Hi wils35
I am terribly sorry for all the trouble with this. The 24 hours comment sounds like a complete error, I am really sorry about this but it always takes 3-5 days, even if we go direct to the accounting guys. You should be able to file an indemnity claim with your bank to get the £30 and I'll do my best to help. I'll need a closer look please.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bank Account and customer master

Dear Expert ,
I've 3 company code (a), (b) and (c) in SAP. All company codes use same COA, Controlling Area, Fiscal Years, depreciation area.
I wanna ask :
1. Can I use same bank account to all company codes, is it possible ?
2. A Bank account can have many Account ID, should i use different Account ID for each CoCd or it's ok to use same ID to all CoCd ?
3. I found in this forum about extent customer master to all company codes. When i extent customer (A) to 3 company codes i've error when create Sales Order this is the error " Customer Plant <> Order Plant ? anyone can explain about this ?
Best regards,
Korintus

Dear Amit,
For Example,
I've Account Bank (A1) wiht Account ID (A01)IDR, (A02)-USD, (A03)---EUR (G/L 11012002).
I alreday use that Account Bank (A), Account IDs and G/L Account for company code (A).
Since i use the same COA for company code (B) and company code (C),
Should i create New Account ID (A04)IDR, (A05)USD, (A06)EUR in Account Bank (A1) or i create new Account Bank (B1) with Account ID (B01)IDR, (B02)-USD, (B03)-EUR (G/L 11012002) for company code (B) ?
Need your advice
best regards,
Korintus

Itunes has made the same charge multiple times and now has drained my bank account, who can i contact to get my $500 back?!

i owe apple $30.48 but in the past 45 min itunes has made that charge multiple times to my account and now my bank account has dropped to a mere 6 cents. who can i contact to resolve this issue!

We are all users here like you. You are not addressing Apple. Please navigate to the Contact Us link at the bottom of this page and contact Apple.
Hope that helps

Horrible customer service with a bad phone for the first time in years!

I would like someone - hopefully a manager to review my communication with the customer service representative last night. Apparently you only staff sales staff at night and I would not buy anything from this person. My first call rather than telling me that the support staff were not in until morning she just disconnected chat on me without saying as much as good bye. I then started a chat on the service line and got the same person. i asked her if i could speak to a manager or supervisor - she left me sitting on chat for over 20 minutes and never came back. These messages have been sent to email for your review. Aside from having purchased the most expensive phone that does not work along with an insurance plan that I was told only replaces phones with new phones vs refurbished (this is not the truth) and the policy only kicks in after the factory warrantee is over so I sit with a droad less than one year old certified refurbished that goes on and off as it pleases and randomly dials numbers. This is better than the original phone which I paid between the phone and the insurance over 300.00 for less than 1 yr ago that decided to slowly die and completely died xmas eve after I was in a car accident. Then the phone came with no sim card after I paid extra for shipping and the local store would not give me a sim card would only sell me one. This would be the retailer were I purchased the phone - a verizon retailer.
I have never in my life had an issue with anyone on the phone until last night - i was asking for one of my lines that is eligible for an upgrade next month to change it now so I can get a working phone or US Cellular has offered to buy out all four of my plans. I have always been a fan of verizon and never had issues other then never getting my rebates..........I have not received this one which still does not appear in the system and we have had 4 people submit the info now. (Because I sent the phone back I can no longer give you the numbers unless I find the paperwork copies i kept). A couple years ago I had the same thing happen when i purchased my phones from a verizon store - the rebates never came. That has really been my only complaint other than this current phone is horrible - the first one was brand new and slowly died over a couple weeks. I spend two hours troubleshooting the problems with a very nice man on the phone - he went above and beyond what he needed to do to test this phone Then the certified refurbished phone came with no sim cared - we were very specific that we thought it was a combination of a phone defect and the sim card. I paid extra for shipping so my kids could still reach me and it came with no sim card. I called and you all send me to the verizon store in Monona WI where i purchased the phone for a sim card and they would not give me one without charging me...........so I had to wait again for you to send me a sim card. Well the phone is slowly dying again this time with random on and off and random dialing while fully charged or even sitting on the charger itself. I do not think my request of the young lady was that big but point blank she did not want to talk to my if I was not buying. She should not be on the phones - you do not disconnect from people in anger and you do not answer a chat and just leave someone sitting there until they hang up out of frustration. In my office that would be grounds for immediate termination (I do not want to see anyone lose there job) but she needs serious training. She cannot handle conflict management, she cannot simply answer a question or tell you that a department is not available until morning - all understandable answers. Hanging up on someone or just leaving them sit there - not acceptable. I get paid 75.00 per hour of which she has wasted approx 5 either on the phone filing complaints or trying to get in contact with you - who is going to pay for my time because of your staff and her tempore tantrum. My 7 yr old would get in trouble for behaving that way. I expect a resolution to this issue today! I expect a phone call from a manager today! If I do not hear from someone i will file a complaint with the better business bureau - put an article in the paper in Madison Wisconsin about recent service decline in verizon and I will cancel all of my accounts with your company as well as have my husbands attorney dissolve the contract for his business and his technicians can use another service. (He is scheduled to had phones out on Monday - that will no happen if this is not resolved)
Thank you - I look forward to hearing from you today to hear how you plan to reconcile this issue.
Sincerely,
Tammy <Personal information removed for privacy.>
(The conversations were saved by email so you should have copies of both the hang up and then the call where she just left me sitting and waiting! If you do not have copies of the emails I do please feel free to ask!
Message was edited by: Verizon Moderator

I tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up. I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.

Verizon just drained my bank account! Horrible customer service/ vague responses:(

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