Verizon not interested in long time customers?

I am upset that Verizon is not willing to extend an early
upgrade to a longtime customer who has been with the company for 13+ years. I
have been having issues with my current phone for the past year and half, and
am 6 months away from an upgrade. I realize that it is early, but since I have
been such a long time customer I would think they would want to keep my
business and extend a courtsey.
I spoke to many customer service agents, who told me they would
call me back, but did not, then when I finally spoke to another agent, was told
that I could add a line and would be credited for doing so, but when I was transferred
to sales, I was told I could not, and sales was stunned I was even offered the solution.
I was offered yet another replacement for the phone I have, it
would be my 4th one. Why they dont want to keep a long time customer by letting
me purchase a new phone at the 2 year contract price, (I'm willing to extend
the contract) instead of paying full price is beyond me. I was told that I
could get an Iphone 4 for $349!! Why do that when what I want is listed for
149.? Why do they not want to retain customers?
I will be leaving Verizon after such a long time and looking at
AT&T and telling everyone I know about it and looking at our business account as well.

sabrasword wrote:
I am upset that Verizon is not willing to extend an early
upgrade to a longtime customer who has been with the company for 13+ years. I
have been having issues with my current phone for the past year and half, and
am 6 months away from an upgrade. I realize that it is early, but since I have
been such a long time customer I would think they would want to keep my
business and extend a courtsey.
I spoke to many customer service agents, who told me they would
call me back, but did not, then when I finally spoke to another agent, was told
that I could add a line and would be credited for doing so, but when I was transferred
to sales, I was told I could not, and sales was stunned I was even offered the solution.
I was offered yet another replacement for the phone I have, it
would be my 4th one. Why they dont want to keep a long time customer by letting
me purchase a new phone at the 2 year contract price, (I'm willing to extend
the contract) instead of paying full price is beyond me. I was told that I
could get an Iphone 4 for $349!! Why do that when what I want is listed for
149.? Why do they not want to retain customers?
I will be leaving Verizon after such a long time and looking at
AT&T and telling everyone I know about it and looking at our business account as well.
There is your answer right there. You "want" an iPhone. You didn't say if you had TEC or EW, so the fact that VZW is offering you a phone replacement after a year and six months is not good enough? You can't take the replacement and ride it out for 4 months till you CAN upgrade? Being a customer for years does not a special situation make. Warranties, upgrade dates, are what they are. Your threat to move companies falls on deaf ears as every wireless company has the same policies.

Similar Messages

Does Verizon ever thank there long time customers

I have a friend that has been a T-Mobile customer for 12 years. T- Mobile just sent him a pair of airline tickets to thank him for all his years of service.Was just wondering if Verizon has ever done anything like that for any of there long time customers?

And yet T-mobile is bleeding customers while Verizon continues to set records for new customers every quarter. T-mobile needs stunts like free airline tickets to keep customers from leaving. And yet they still do. People want great cell service from their cell company, not tickets. I could even be a t-mobile custoemr if I wanted to as they see fit not to offer ANY kind service within 50 miles of me. heck you can't even roam around here. Yet Verizon not only provides me service but provides me with 4G. And there are millions of people just like me. THAT is t-mobile's issue. If you can't be TRULY natinwide you need to get out of the game.

Verizon driving long time customers away. Why?

I try to keep my business with Verizon. Been with them over 14 years.
Have 5 lines, 2 smart, 3 basic.
Won't let me upgrade 3 basic lines to iPhone 5 via Edge program.
New customer can get them for free.
AT&T will give me $150/line (up to 4) that will cover my cost for leaving Verizon early. Get me six iphone 6s, and still have the same plan costs.
Why does Verizon drive long time customers away like this?

Well if you happen to reside in an area that provides the service, and use the One Bill to have (of course) single billing, this would be why the Edge program would be ineligible. It's a little tough to explain without going into detail, but to keep it short, if you're interested still in having the Edge program, you would need to call Verizon Communications and ask to de-enroll from your OneBill account. All billing would be separate, but at least you'll have the Edge.
Feel free to ask me any questions about it.
Michael S.

One speaker is not working since long time

one speaker is not working since long time bought in last december

I have iphone 4Gs and I can see at bottom there are 2 nets for speakers and I saw with my college has same iphone and sound is coming from both but mine is coming from only from right side.

Why does Verizon Penalize Long-time Customers?

I started out as a Alltel customer in 2004 and became Verizon during the merger. I had a pretty nice plan at 500mins with unlimited text and data. When Verizon started their More Everything Plans, they started alienating those of us who still had unlimited plans. Not only are the plans more expensive than the Alltel plan I have (by about $10 - $15 for a decent plan), but if you didn't sign up for it, you could no longer upgrade at the promotional price and had to pay full price for your phone.
The compromise to this was Verizon Max. This gave customers a way to keep a fairly large amount of data (6GB) and still keep their plan price low. However, even this plan penalizes customers:
     - You can't share the data
     - You can't use your device as a hotspot, even though you have plenty of data to use
This works just fine, until you decide to add devices to your plan. So here's my situation:
I'm sitting pretty at about $90 per month (before taxes, add-ons, discount) on the Max plan. All is well until I see that they started selling the Galaxy Gear S. I call Verizon and they tell me I need to upgrade to the More Everything Plan, which is about $120 before taxes for 10GB (they give you 10GB instead of 6GB). Then you pay $5 per month to add the watch to your plan. All this for a total of $125 a month - a permanent difference of $30.
Obviously I don't want to spend that much more money on my plan, so I ask what else they can do. They said the only other thing they can do is add the device as a separate line with its own data plan and phone number. Since the only plan you can buy from Big Red is More Everything, that comes out to about $25 before taxes. That's only a $5 difference between that and More Everything, so I may as well use More Everything so I can keep the same number and just share data.
My point is, either way, I will have to pay at least $25 just to enjoy the benefits of owning a new device. For context, before More Everything, new lines only cost $10 and you just paid for the device and that was that - easy. $10 is something I can handle - $15 is pushing it. But $25 more a month??
It's ridiculous I have to jump through all these hoops just to enjoy new devices and good service. As a customer of 10yrs, there's absolutely nothing Customer Care is even able to do for me (I was on the phone with them for over an hour) and their so-called loyalty plans are just crippled versions of the fully-priced plans. I just want to buy the stupid watch, add it to my plan for a low price, and keep it moving.
There's no benefit to being a long time customer at Verizon, so I'm going to start looking at other companies that take better care of their loyal customers. I'd love to stay with Verizon, but there's obviously no love for me.

Hi Lasina, thank you for reaching out.
I didn’t get a new number, but I was presented with the full paperwork.
I’m not sure how you can restore my trust in Verizon. First of all, they blew me off in the store – told me I needed to contact customer support. My expectation was that speaking to someone in the store was one of the customer service options.
Once the Target employee listened to my needs, he actually got me to upgrade my phone. When I called with questions regarding the $40 I was charged to activate the new phone. After asking to speak to a supervisor, I was put on hold, and the agent came back to me with this stupid option about how they’d refund $20 and then give me $2/month to make up the difference.
At this point, I asked about my cancellation options – since I called immediately when I got the bill. I was told I was 3 days past the opportunity to cancel my contract altogether – unless I want to fork over $350.
I am open to whatever options you have to attempt to restore my faith in Verizon, but my Customer Service experience so far isn’t promising.
What do you propose?

Verizon just lost a long-time customer

On September 19 I walked into a corporate Verizon store on East Washington Avenue in Madison, WI to check out the iPhone 6 and iPhone 6 Plus. Because of the early upgrade offer both of my lines were then eligible for the upgrade. I've been a customer for 9 years. When one of the reps brought up the Edge program I asked him, and then his white-shirt companion, about pricing. I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear. They punched numbers on their calculators and the numbers came out to what I expected for upgrade pricing. Two days ago I get my bill notification. I take a look and there it is; full price charged for the phones.
I called Customer Service, and while the young lady on the phone was sympathetic and did try to correct things (she did her job the best she could), it came down to I have to go into the store and argue with the manager, Dustin, to fight to get the pricing adjusted and get back on my old plan. What possible reason would I have to pay full price for two phones, and move to a more expensive plan? I've had plenty of data in my old plan, and a 2-year contract has never bothered me. Apparently, according to the CS rep on the phone, this is not the first time a store has said one thing and charged differently.
What's going on, Verizon? Can you not control your corporate stores? A long-time customer has to go in and argue with the manager? Argue? This has all the makings of a shady used car dealer. And in the end, if I could manage to get things worked out, what do you have for your long-time customer for the trouble? Verizon needs to empower their first-line call center folks to offer something for the misery that their lack of corporate control seems to unleash on customers. Not a $10 gift card either. Something of this magnitude should have a whopper of an apology offer.
Anyone thinking of going to Edge, don't. In fact, after this whole deal today I'm going to take my business to T-Mobile. I just can't believe Verizon has no control over their stores. I can't believe they have no ability to correct this kind of issue without sending me into a store to essentially wrestle with a manager who, apparently, is an a-hole. Head to T-Mobile people. My old plan with Verizon will cost me $40.00 a month less with T-Mobile. So again, if I wanted to pay full price for a phone, why wouldn't I just go to a better carrier who has superior coverage in my area? Well, that's what I'm going to do.
So long, Verizon. Maybe you'll learn after state consumer laws crawl up your rear for the actions of the stores you cannot control.

veldigar wrote:
... I was clear that I was not interested in the Edge plan if I could not get the upgrade pricing. Several times I made this clear.
Then the employees, and you, don't understand EDGE. It's not a service plan, it's a PAYMENT option to pay the full price of the phone in installments, and have no "contract" or obligation to stay with Verizon once the phone is paid for, which you can do at any time. So if you were trying to get discounted pricing, and the reps were talking EDGE, you were talking at cross purposes....
In order to get the upgrade pricing, you need to sign a contract for 2 years of service, and agree to an ETF if you leave Verizon before the two years.

Unfair to long time customers!

I am writing this post on here because after about 30 minutes of searching the website I could not find a e-mail address to voice my concerns. I am sure 99.9% of the community will agree with the following and I will try to keep this short.
I have been a loyal customer for over 10 years now between my mobile phone and cable and Internet services and have been really disturbed on how verizon has treated it's long term existing customers and new. Now I know all services no matter what is is goes up in price due to new technology and that's just the way business is done..... Something goes up in price to maintain well the price for consumers needs to go up as well but verizon has repeatetly taken and taken and taken from the consumer, charging the same price for a lower value item.
It starts with the fact verizon has completely taken it's $30 a month unlimited Internet away and replaced it with a 2gb plan! When I first heard about it I thought they were out of their minds and that would revert back to the old unlimited data plans but sure enough 2 years later they are sticking to their guns and no change as of yet! As a long time customer I thought when I upgraded my phone last year (due to the fact my other phone had smashed into a million pieces) I was pretty sure because I was a loyal customer, I would be able to keep my unlimited data due to me being grandfathered in like most of the companies were allowing the loyal customers to do. I WAS WRONG! I was told not only will I not be allowed to keep my unlimited data I had to be dropped to a 2GB plan in order for my bill to remain the same. I was really upset and had some choice words with the rep but explained it wasn't his fault and apologized.
As most of you who have a smart phone know it's extremely easy to use 2GB of data a month. Between GPS usage. pandora, email, checking the weather and searching the web 2GB goes pretty quick. We live in a world right now where most people use their smart phones and tablets for everything but this company has not rewarded it's customers with something so simple as letting us have our unlimited data back. I would even will be willing to pay $15-$20 more a month to have that feature back but Verizon refuses and we will keep getting our text messages saying you have used 80% of your allowed data allowence, you have used 90% of your data allowence, you have exceeded your monthly data allowence and may incure overages! This is completely unexceptable and these policy's need to change to finally reward it's customers instead of making us feel like we never get anything in return for our layalty to this company! Sorry this went a little longer than I wanted. Hopefully someone with this company will see this and make some changes!!!!
Here's to hoping!

Well I will skim over it. For that extra $10-$15 you are willing to pay increase your data to 4GB and see if that works.
I don't believe that the so called 95% of the customers use less than 2Gb. and now with verizon keeping the data meters I simply would not trust the usage they claim you use. In days gone by remember the radar guns that said you were speeding?
Well good attorneys took the police and those machines to task for correct and accurate readings. Courts through oyt loads of cases because the record of service on the radar detector was not accurate. I would assume verizon has faulty meters since if you have over 100+ million customers there has to be a margin of error.
In another venue however you opted for a cheaper device payment, so what you had to lose was explained to you. Cheaper device equals loss of unlimited data. Really right to the point. You could have paid full price or used the payment program which you pay full price but keep your unlimited data. You had choices and alas we often times make good choices and bad choices. its what we are, human.
I doubt verizon management frequents this forum. But hey you never know.
Good Luck

Sync not working for long time (have tried all the usual suggestions)

Sync stopped working for me months ago and I have not been able to get it to work again.
I'm using Firefox 26 on two different Linux laptops and want to keep the bookmarks and history synced with them. It worked great for a long time. Then around Firefox 25 or so it stopped working. In fact, I logged into an old Linux system I hadn't used in while that still runs Firefox 24 (or maybe it's 23) the other day and it synced great with my laptop I usually use.
I have tried all the suggestsion in the troubleshooting guide (https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips). I tried unlinking all of my devices and linking them again. That worked to sync both laptops once, when I first relinked them, but never again. I tried creating entirely new profiles on both systems and that didn't help.
Is Sync just broken? Why does it continue to work fine in older version of Firefox but none of the last three versions or so? Is there any way to fix this?
Thanks.

Thanks for the replies.
I am not using a proxy server.
Neither system is syncing with the other. It seems like they are both uploading (backing up) the history and bookmarks properly, but then not merging and syncing the changes from the other system. I know things are getting uploaded, because as I said, my third system that I don't use much anymore, with the older version of Firefox, does merge changes in history and bookmarks from the other two systems.
This is what my log looks like:
1390013173379 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1390013174376 Sync.Tracker.Addons DEBUG Saving changed IDs to addons
1390013285398 Sync.Tracker.History DEBUG Saving changed IDs to history
1390013418354 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014114789 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014117199 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014130419 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014149015 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014274305 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014316857 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014467343 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014474268 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014539349 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014546079 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014574289 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014600495 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014625762 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014638218 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014665106 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014680655 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014709407 Sync.Tracker.History DEBUG Saving changed IDs to history
1390014783940 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync.
1390014783942 Sync.Service DEBUG User-Agent: Firefox/26.0 FxSync/1.28.0.20131212154635.
1390014783942 Sync.Service INFO Starting sync at 2014-01-17 19:13:03
1390014783942 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1390014783942 Sync.Status INFO Resetting Status.
1390014783942 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1390014783945 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.
Any other ideas?

Ridiculous treatment of long time customers. Bills continue rising.

Does anyone else find it ridiculous that we must write on a forum rather than have a direct email to customer service? Or when we call, having to wait for nearly an hour and transfered from dept to dept before finally being assisted? My bill just went up without notice for the 2nd time since October. Since I have automatic payments, it seems quite convenient for Comcast to charge extra "fees" or remove promos from customers who have been with them for years. I never complain but this is just ridiculous. I need assistance and I do not want to wait for hours on the phone and be told that new customers are more important that loyal ones. How about providing loyalty discounts and assistance to loyal customers. I am going to have to weigh my options but moving to another TV provider may be necessary cause these prices are insane.

But accurate and truthful.
You cannot please everyone and that is a fact.
Read some of the forum posts here. You will hear:
My phone broke and Verizon will not allow me to upgrade early.
Verizon replaced my new phone with a used phone.
Verizon is charging me for data I used.
Verizon will not give me a range extender.
Verizon will not refund an overpayment I made.
Verizon will not turn my phone back on even though I didn't pay.
Verizon better get those updates out to my device or else.
Verizon took away unlimited data when I bought at less than full cost.
Verizon won't let me pay my bill when I feel like it.
Verizon charged me a security deposit. Why?
Are you seeing a pattern here? I know I am.
And even your post, "Verizon charged me a $30 upgrade fee" however you did not pay full price or use edge program.
I wish people would read up on terms for their service it will save loads of forum posts threatening to leave for another carrier. Who do the exact same thing sans T-Mobile who charges full cost.
Good Luck

Digital Inputs do not record over long time periods

I am running Signals Express 2009 with a USB-6009. I have a project that needs to record the states of 8 digital inputs over a 24 hour period. The inputs typically do not change state for long periods of time. When I run the project it does record and gather data if I stop it "soon"(I have gone as long as 30 min.) When I leave it running overnight it does not appear to record anything.

If you have not already, you should try turning off display updates in the "Operate »Update Signal Views While Running" menu item. Set this to Update None. Also, turn off "Prepare log data for viewing" under the Logging part in the Tools » Options dialog.
When I ran your project overnight, it ran out of memory. The first error it threw was "Not enough memory to complete this operation." The problem was that SignalExpress saved a great deal of data in memory for easy displaying while it's running, but this grows too big when it runs overnight. The second error was as follows:
Logging Stopped:
Logging was stopped because an error occurred with a Step in the Project.
If this error is because of a device buffer overflow, you can improve performance by turning off display updates using the "Operate »Update Signal Views While Running" menu item.
You can also change the way signals are logged by changing the Logging Options in the Tools»Options dialog.
Turning off the "Prepare log data for viewing" will greatly improve performance.
Mark E.
National Instruments
Schedule a Free 1-Hour online LabVIEW Tutorial with an NI Applications Engineer

Query is not executed(takeing long time)

Hi
We have aquery(stock statement) on 0ic_c03 when i execute the query it showing error after some time
Error :
1)Error while reading data;navigation is possible
2)query0:runtime error time limit exceded. with parllal processing via RFC
what is the reason what can i do
If any one face like this plz suggest me
Tahnks in advances
Ogeti

Hi
First try to execute the report using the RSRT tcode then you know if is there any problem in the query.
and check in the data target is there any failed request are there.
Regards,
Chandra.

I would like to cancel my subscription to Adobe ExportPDF . I just signed up and I am not interested in using it at this time. Thank you.

I would like to cancel my subscription. I just signed up and I am not interested at this time.
Thank you

Hi,
Please contact our chat support at:
Contact Customer Care
Regards,
Florence

Penalizing long term customers for keeping their unlimited data plan is unwise an business

Dear Verizon President and Employees,
I have spoken to three Verizon employees via the phone today who have failed to be able to tell me why I should stay with Verizon. You see I have a very small portion of my plan that is unlimited data, I have it because I have been a long time customer. I don't use a lot of data but when I got I thought I would never use any data. Times change people change in fact my family has changed and I was thinking of adding another line to my account for my son. Maybe at xmas I will buy a tablet but I need to update my phone. I found out that if I tried to upgrade my phone I would lose my unlimited data package plan. Now I understand why Verizon no longer carries an unlimited plan. I actually have worked for a competeing wireless company and they don't offer the plan either. So yes I can understand telling people its a grandfathered plan and we honor our loyal longtime customers who have that plan by continuing to carry the plan as long as they don't remove it from their accounts. I Can understand why if you switch to the convenience of the mobile share plan you couldn't switch back. What I can't understand is why you are forcing your long time customers to question why they should be with you. I don't use huge amounts of data right now but I have been happy not having to worry about my plan and after all I have spent a lot of money with Verizon wireless over the years. In fact lets do a little math I have spent on average on my single line at least $120 a month for the last six years (I am being conservative its probably more like 150 but I think we should be conservative) that's 8640 to Verizon for the last six years... I am looking at wanting another line (Probably will add 50 a month to my phone bill) I am thinking about adding a tablet at xmas. I understand I have to get a separate data plan for the tablet or I would lose my unlimited data another 40 so saying I wanted my two year contract that's almost 200 a month for the next two years in fact lets say its an even two hundred that's $4800 you would get from me for the next four years. Am I such an unimportant customer you would sacrifice that for $300-400 on a phone? It doesn't make good business sense. If I am going lose my plan when I am already shelling out that much money I should look at other carriers who don't penalize their long time customers by saying you can only keep your plan buy paying full price on a phone. You see its dumb your taking away your own juicy carrot. As long as I had something with you I knew I couldn't get with anyone else I wasn't going to look at another service provider. I can get a limited data package plan anywhere and there are very competitive offers. Customers should be able to choose when they want to drop their plans... not be penalized into doing so. Why do you offer a discounted price on a phone? Because the customer is signing a contract they will stay with you for two years. You are guaranteed to get those fees. You have already told me it doesn't have to to do with the phone... if I can bring my own phone to the plan. It has to do with trying to bribe people if you want this phone at this price you have to give up your unlimited data... sadly its a poor choice... I can get that phone at a nice price and give up my unlimited data by going somewhere else... I will pay the same price and you... you will lose not only my money but loyalty... all because I wanted 400 off a phone like your other people get when they sign a 2 year contract and to stay my current plan. Yes I know that you said 95% of people use 2 GB or less that may be true but I want the freedom to be able to choose I am an individual not 95%. And I should be important as a customer. I have been a customer for a long time. My current contract ends in October, So again I ask why should I stay loyal to a company who doesn't stay loyal to its long time customers.
Sincerely
Candice M.

It comes down to money and profits.
The juicy carrot of unlimited is still there. But you buy the device at full price. You pay no upgrade fees and you have no contract. The data costs are not carrots but gardens of green. (money) Those same 95% are now seeing huge overage fees and that is more green to the company and the stock holders.
Sprint & T-Mobile offer unlimited data but their buildouts of 4G LTE are way behind Verizon & AT&T so you may not want their service. AT&T has no unlimited and price and coverage wise are almost identical so no savings there.
Loyality is an over used word. You are a customer like everyone else, no distinction is made because you paid $5,000 or $2,000 it just depends on what service is right for you.
I never take subsidize devices, I don't like contracts and personally I use Verizon for the coverage and I think I have called them less than five times over 30+ years for any service requests or anything.
America is profit generated and you have to remember that. When the customers leave in droves due to lower costs at another provider that is when Verizon will take a long look at trying to get customers back. But that will be many years in the future
Good Luck

Long time customer

verizon forever...not.... they may have the best network but they have the worst customer service. I was one of the people that had unlimited data and the last time i upgraded i bought the phones outright in order to keep my plan this past time that was not beneficial so i was bullied into changing plans, no i did not "have to" change plans but if i wanted the discount on the phone i had to change, so why is it that there are 2 prices for phones, if i use you service i should be given the discounted price for using your service, and not be forced to change plans because at one time i was smart enough to get the unlimited data option. then there is the upgrade fee, what the f??? that is just like saying not only are we going to screw you on your existing plan but we are going to charge you to allow us to f you over? the i get the bill this month, first month and what do i see but they are pre-charging me for services i have yet used... You are going to keep some customer because you do have the best network, but your treatment of long time customers is just pathetic. I have always told people to go Verizon but not anymore, you will never get another referral from me, this will be my last phone with you and I have been with you for years....

Please I am so tired of reading this over and over.
The unlimited data is available if you buy at full price.
It is told to you prior to any upgrade where you are getting a $800 for for almost nothing.
Good Luck

Long-Time Customer (time for a change?)

I have been a Verizon customer since 2004. I have watched as my bill has steadily gone up and up and up. Which I suppose is to be expected due to cost of living increases over the years. BUT, are there no "deals" for long-time customers. Is our dedication worth nothing to Verizon. After almost 10 years of service from Verizon, I am leaning more and more toward a different carrier. I just don't know where to go. My son has an iphone and I just have a "telephone". My phone is supposed to have all this stuff, but the camera is nasty and I've never been able to access my email (unresolved issue). I also have one of the slide out keyboards but never use it. The keys are so small that I can never type the words correctly. I forget its there. All I would really want would be a good phone with a decent camera. These photos are truly awful. I don't know what I want anyone on here to do about any of this. Guess I just wanted to vent. I may as well ask (if the Verizon Police don't remove this part) if anyone knows of a carrier I could switch to OR if you know of any "deals" Verizon may have. (yes, I know I could look it up, but I still wouldn't know how much it would REALLY cost me). I pay approx. $180/mo for current usage. Does that sound like a good deal? Thanks!

I too have been a long time customer - about 13 years. I have never had a problem with VZW until the past year and a half. I got a Droid 3, based on high recommendations - and I have regretted it ever since. I have had it replaced THREE times in a year and a half - and considering I had to have a brand new phone replaced within three months with a refurb...that jerks my chain. Yeah, I know it's in the fine print - but really, it's ridiculous. So now that I have had four of the same stupid phone that keeps messing up doing the same things (VZW support said there are no known issues - yeah...read for a bit, there are lots) - I put my foot down and asked for a totally different phone. They sent me a HTC Rhyme which quite honestly, is worse than the Droid. I can't even run the apps I need on it. It's useless. The Droid 3 - their initial solution to the issues - run it in safe mode. Sure, I paid for a smartphone that I have to use as a regular phone. What is the point of having a smartphone then?? They didn't even bother to send me a replacement charger for the new phone.
My upgrade isn't available until July, my contract isn't up until November. I can upgrade at full price - or hey, I can take my husband's upgrade which he has been hanging on to in order to get an iPhone - it's there, and we'd planned to use it for him. Why should I have to use his upgrade to correct the problem with the crappy phones they send? His upgrade is his - that's how it works - I will not use the upgrade he has and is entitled to in order to correct a problem that has been dragging on for a year and a half, that VZW needs to correct once and for all. Their solution - send another of the same garbage device -
And now they have the $30 upgrade fee.
Wow, VZW, thanks for appreciating your long time, loyal customers. I've had it. I've researched other providers - tmobile coverage isn't good where I live, nor is at&t. Sprint would be my only other real option - and considering they have the iPhones for HALF of what VZW cost is for upgrade (16 gb for $99 at sprint - $199 here at VZW). It's all adding up to my saying fix it or I'm out. This is ridiculous. There is something to be said for customer loyalty - and I'm sorry, but if you run a business and don't value your customers - well then you deserve to fail.
>> Edited to remove profanity <<
Message was edited by: Verizon Moderator

Verizon not interested in long time customers?

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