Verizon or their "rebate" service owes me $200 - Goodbye Verizon at the end of my year

Part of this is my fault, granted. But I called several times and no help. I am so glad that I only signed up for a year. I was ecstatic that I could get the new droid on my company discount and save $20 each month. I found out that if I purchased the extender for "$99" with a $100 rebate, I could get cell phone service up in the mountains. I even got $100 rebate off my new droid. The customer service was fast and courteous getting me hooked on a contract, then the helpful ended.
I did not know I needed the UPC from the box for the rebate and threw the boxes out from the Droid and the extender. I called and the Verizon rebate center told me that I was out of luck. So much for customer service. I called customer service and they took my information and offered a call back on the issue, which never came. Now I found out I can not even return the phone or extender to get a new one with a UPC since I ran out the 30 day return clock. No resolution, no callback and no $200.

This is exactly why companies use mail-in rebates, most people don't bother to read the fine print and ensure that they follow all directions to get their money back, which means that for every $100 of rebate Verizon PROMISES they actually refund substantially less. It's a nice way to pad profit margins.
That said, I have never heard of a mail-in rebate that did not require you to send the UPC from the box, and the terms are clearly stated, so Verizon has you right where they want you. In the future, read carefully and follow the directions to the letter.

Similar Messages

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.

someone swapped upgrades. Phone could have been sold For quick cash.

Do the same 3g providers in the US provide their 3g service in the Philippines is it month to month or by contract only?

Do the same 3g providers in the US provide their 3g service in the Philippines is it month to month or by contract only?

"Do the same 3g providers in the US provide their 3g service"
No. Local, in country providers provide the cell service/towers.
They may have contracts with AT&T to allow roaming on their network but the roaming charges would be very expensive.

This is for Verizon Customer Service: Is there an estimated date for the 8.1 Denim update for Windows Phones?

Will Cyan be rolled out for the Icon, or should we expect to wait until Denim is supposed to be rolled out around October
<< Moderation discussion removed to comply with Verizon Wireless Terms of Service >> This is a very specific question and Verizon Customer Service can't answer it if they don't have a chance to read the question.
I spoke with Microsoft Customer service, and the agent specifically said MS already pushed Cyan to Verizon, and he, as a WP owner on Verizon, was also frustrated that the updates haven't been rolled out by VZW.
So bottom line question: Skipping Cyan? If so, what is the Denim date?
Message was edited by: Verizon Moderator

Unfortunately the answer is unknown. The majority of the Windows phone threads here are about this exact subject, and that says a lot about Verizon and their ability to communicate on a basic level. You might get your update, you may not. Verizon is in control and doesn't really care.

Why is their customer service so poor?

On June 13th I went into a Verizon store in Chicago, one that I have been to many times. The wait is always tremendous but I try to let that go since it's a downtown, loop located Chicago store. I'm adding a line to my plan. The salesperson took it upon himself to choose the $90.00 a line plan no discussion of what my needs are nothing. This is something I cannot change now. He choose to add insurance on a device that they charged me a 1.00 for, never asked me. And the worst yet he sold me a tablet that I had no idea would come with a contract and monthly line fees. The tablets were on sale for $10.00 BUT I did not realize that I would be paying a monthly fee for it or that it would come with a contract. And while everyone is always so quick to point out "you didn't look at your contract..." No you're right I didn't because in this store it literally comes up on the pad where you swipe your credit card and is part of your receipt! Who stands there and goes through a contract in that setting? Better yet what company thinks so little of their customers and the contracts that they are signing to make the contract part of the receipt?!?!?!?!?
I called customer service today to ask that the tablet be removed. Yes I want the contract and activation fee to go away. NOPE. I can pay a $70.00 restocking fee to return it since I'm within the 14 day window of time from the date of the purchase and still pay the $10.00 a month for a device I've returned or I can pay $350.00 to get out of the "contract".
After adding two lines when I thought I was adding one, my new phone bill is $365.00. The customer service agent saw nothing wrong with this or anything wrong with charging my existing line a prorated amount for my existing line for the period of the 13th-20th (my billing cycle ends on the 20th) even though the bill for my existing line had already been paid (and early I might add) when I walked through the door.
I'm not sure when cell phone sales people became used car salesmen, but I think it sucks. Now I can pay a total of $1,050.00 to get out of the 3 contracts I now have.

You still have time to return the devices without the ETF, but the restocking fee is going to stick. As you mentioned, this is all spelled out in the contract, but I get that when you are in a busy store and just trying to complete a transaction people tend to hurry along and ignore the fine print because you will have time later to read it all. The restocking fee is still far less than the ETF, so that is the route I would go for return.
Proration has three components to it:
1. Credit for the month in advance service already paid ( so if you changed plan on the 15th and the bill cycle ends on the 20th, you will have a credit for the remaining six days of the old plan)
2. Charge for the new plan from the date of change to the end of the bill cycle, and
3. Month in advance charge for the new plan for the next bill cycle.
You aren't charged for both plans for these periods of time. I try to backdate whenever possible because not doing so makes the bill harder to understand.
In this case you have to choose the lesser of the evils for you, and for me that would be paying the restocking fee and returning the tablet (you will need to do this at the store you purchased it at), and keep your receipt for the return so that the record of you returning the device won't "disappear." Do not, under any circumstances, return it to anything but the original store. Even if you now feel you don't want to use that store anymore, you still have to return it there to avoid further issues.
The contract on the tablet line should have been disclosed, and if you were unsure of the circumstances for purchase you should have asked. If it seems too good to be true, it is. I have seen paper tablets cost more than $10, so that would have raised a red flag for me. I'm not sure why you put the word contract in quotes, because it isn't a figurative contract, it is a literal one.
Finally, the fact that insurance was put on a line without your authorization is wrong, and should be removed back to the date it was put on. However, the fact that you paid $1 for the phone in question is moot. That is a contract price. So if you break the phone tomorrow, you will not be able to go get another one for $1. You will either have to submit a claim for insurance, pay full price for a replacement (typically at least $500 for smartphones), add a new line to get the $1 price and a new contract, or purchase a used phone from someplace like eBay or Swappa.
Hope it all works out for you!

I forgot my Apple ID password and security question. Also the email I'd is not accessible as the organisation has stopped their email service. How can I now update my applications which I downloaded using this Apple ID. Please help

I forgot the password of my Apple ID that I used for downloading apps when I newly bought my mac book back in 2011 October.
Now I forgot the password and also the security question.
Also the email service provider has stopped their email service and hence m not able to use email authentication as well.
Now I am lost, how will i update the applications that I downloaded using this Apple ID.
Please help

Saunakhvshg,
contact Apple directly.

What is the difference between Safari 5.1.7 and 5.1.10? I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

what is the difference between Safari 5.1.7 and 5.1.10?
I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)

Might be the security fixes > Safari 5.1.10 for Snow Leopard

I have a database of names. When I go to the database and pull up names I right click on the option "Open in new tab". I would like to bring up 200 names and do the same function simultaaneously to them like, add a vote to their total individual vote co

I have a database of names. When I go to the database and pull up names I right click on the option "Open in new tab". I would like to bring up 200 names and do the same function simultaaneously to them like, add a vote to their total individual vote count. Is this possible?

I ended up reformating the drive as FAT32 because I still need to use it on my Windows 98SE system also. I did have a problem with the allocation size. I wanted to use 512 bytes but it kept failing so I used the default size(8192 bytes) and then it worked fine. I didn't think there would be a problem formatting as NTFS but since you are having problems I just tried it. It failed at 512 bytes allocation size so I tried again using 4096 bytes, the default, as the allocation size and it failed again. It looks like these drives will not format as NTFS.
Also, I think I figured out what's going on with the ReadyBoost problem. As I said initially it wouldn't work with ReadyBoost then after I had 12GB of data on the drive the ReadyBoost feature started working. After I deleted all the files it quit working again. After doing some reading on the net about Flash drives and ReadyBoost problems it appears that the memory chips on my Lenovo Flash drive are mixed with both fast memory chips that work fine with ReadyBoost and slower memory chips that are too slow for ReadyBoost. Apparently, after I fill up the portion of memory with data that uses the slow chip(s) then ReadyBoost works fine with the fast chip(s). I also verified the Flash drives read and write memory speeds using Vista's Event Viewer. To work with ReadyBoost the Flash drive has to read at a minimum of 2.5MB/s (for 4KB random reads) and write at a minimum of 1.75MB/s (for 512KB random writes).
Let me know what you find out.

SAP consume external web service - HTTP Code 200 : OK

Hi
We are integrating UPS Shipping Ground Web service with SAP system and we have the settings in place on our side and did a blank request test today and we are getting a " HTTP Code 200 : OK " error instead of a response.
The SAP SOAManager shows the below detail for the error:
A SOAP Runtime Core Exception occurred in method get_http_headers of class CL_SOAP_HTTP_TPBND_ROOT at position id 3 with internal error id 1007 and error text SRT: Unsupported xstream found: ("HTTP Code 200 : OK") (fault location is 1 ).
One thing we noted but not sure about it is that the response content type is showing text/plain while the request shows content type accept text/xml in SOAManager trace functionality. (screen shot )
I see several discussion on this but could not figure out what needs to be changed in SE80 consumer proxy or the SOAManager port level. Please advice.
Regards,
Prabaharan G

hi Prabaharan! thanx for answer!
i do integration with document scanning/recognitioning system (ABBYY FlexiCapture). It interact as SOAP services over MS IIS server in local network.
what i`ve done:
- drop everething at first.
- create proxy in se80 using wsdl file. created ok.
- create logical port in soamanager using "Create WSDL based configuration". created ok.
- go to sm59. there are some connections but nothing like my connection. i have check all sections, not only type G(HTTP).
AND HERE HAPPEN GREAT THING!
Test "ping" fail but my test code start to work!
All I have change is "url access path". So i think that was my problem. (I was confused by ping fail early and have trying to change all settings)
you bring me luck - thank you very much!

I can't get good Verizon service in the Pa mountains. I have to go 12 miles to the nearest town to make a phone call. What gives? I thought that Verizon has the best coverage of any of the big companies.

I am now in the Pa mountains and I can't get any Verizon wireless phone service. I thought that Verizon had the best coverage of any of the big companies. Why can't I use my smartphone?

I just recently moved from FL (where I had great service) to PA. My zip is 17814 and I have a Samsung Galaxy III phone which really doesn't work anywhere except when I go 2 the nearest town. I am most annoyed because my neighbor has a Sprint phone and he can get service even at my house! I hope I don't have 2 get another cell phone while I am in PA...I have been a Verizon customer 4 many years.
Sent from my Verizon Wireless 4G LTE Smartphone

HT1296 Does anyone uses optonline as their email service provider?

If anyone uses optonline as their email service provider, do you have a problem with your MacBook Pro synching emails with the Optimum server? For example, when I delete an email from my inbox on my MAC Book, it does not delete the email in the inbox on the server. I just bought an iPhone: when everything synch's through iCloud, all the messages from the Optimum server are on my iPhone versus the messages from the inbox on my MacBook. Anyone have any suggestions? Thanks very much

Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Is it true that MacBooks have to have their batteries " serviced " after 3 years

Is it true that MacBooks have to have their batteries " serviced " after 3 years- if so, where would I get it done?

It would help to know which one of the 9 different models of MacBook you have. To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up check the Model Identifier and post it back here.
Go to the Apple in the upper left corner and select About This Mac, then click on More Info, then select Power from the left hand column of the System Profiler. Copy and paste the Battery Information from the top of the page back here.

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

How to leave Verizon after contract ends - taking with me the phone number?

My contract is about to end - Nov. 5 - and I want to port the number over to an entirely new phone, which will use Straight Talk.
Do I let the contract expire, then port the number? Or do I port the number first, then let it expire? It's not clear whatsoever. If I port it before, then I risk an early termination fee (ETF) unless I clear it with them first. I'd rather let it expire, then port the number over, eliminating any risk of ETF. But if I do that, will my number be lost? or is there some kind of grace period when I can still port my old number out?

Hopefully more people will find this thread Googling around. My phone transfer was made but my online Verizon account indicated my phone was "Suspended." Calling customer service was a joke. Mind you, my question was simple: "Will I owe Verizon any more $" and "What does suspended mean. Answers: "yes," and I never got an answer for number two.
So, here I am paying 65% more for Verizon and now they're coming after a pre-paid two weeks of service plus another bill cycle.... You can't imagine how many pieces of cranium I had to pull form the ceiling. Further, the Customer Service Rep was so poorly trained, she didn't know that "paid in full" means "paid in advance." To her, I was going to pay for 6 weeks of service whether I liked it or not. She told me it was due to my new provider canceling my account to late in the billing cycle. Which made no sense to anyone who's been through this process before. As long as it's switched within a current month, there is no new invoice for the upcoming bill cycle. So, I did the math of the situation, realized the CS Rep was wrong, questioned her logic, and then asked for a supervisor. The other thing that was weird, CS would not give me an explanation in writing other than snail mail! She couldn't email and was not authorized to give written data to customers. Who the H#ll uses snail mail anymore? I was told it would be 45 minutes before I could speak with a supervisor and they'd call me..... Still waiting! Almost Two hours later! Tells you how many mad customers Verizon has or how much they actually care about their customers!
I finally called my new provider and looked at that account on-line and sure enough, the CS Rep lied to place blame on my new carrier or was clueless of Verizon's non pro-rate policy. So, I called their CS department again and had someone with a brain at the other end of the line who explained it the way I understood it. She also told me it was not my new provider! My comment back was, "That's the way I thought it worked. You guys do a horrible job training your reps and thanks." I will not receive another months bill..... What a joke. They created all of that aggravation due to their lack of training or dishonest employees.
My point is this: The above is the reason I'm leaving Verizon. For the over priced service, they should be honest, train their Customer Service Reps so we customers do not get angry (they might save a few customers that way), and prorate billing cycles by rounding out to the next week. The reason I bring this up is I'm saving 65% by switching and, yes, that's a real number... I had to prepay my first bill. And, there's no hissing in the connection...... Way better deal!
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Anyone else finding out their old phones don't appraise after delay receiving the iphone6?

So despite ordering 2 new I6's on September 17th...and getting an appraisal of $200.00 apiece for my old 5c and 4s...the delivery was delay 2x's. First to 10/7 and the second time to 10/16. When I received the box and it asked me to go to the site and simply print a return it didn't work so I tried taking the 2 older phones to a verizon store but was told that wasn't possible. The agent submitted a return request for us and we waited for Verizon to get back. They did not...so yesterday 10/29....I called to see how to expedite things.
Remarkably I discovered that as of 10/15 the 4s was devalued to $100.00 instead of the $200.00 I had confirmed with my initial order as well as the $600.00+ I had come up with to get the order going!
I was told "oh, that price dropped on 10/15....you should have told us by that date that you would be returning your old phones"...WHAT?!!! Just what did the agent think when I called and ordered the new phones - etc.!! Since Apple changed their trade-in - Verizon wouldn't honor it...despite all of us out there not receiving our phones as promised! I didn't even get mine until the 16th!
Where was I advised of this and why hadn't this been publicized? The claim is: yes it was noted on our site. However, after feeling reluctant to order online I happened to make the personal call so there was more clarity - BIG MISTAKE!!
SO! for those of you on the delay wagon--- don't expect your phone to appraise! It is beyond their date!
I have now ordered return labels for the new phones and plan to cancel everything. I have had Verizon since 2000.....had at one time 5 business lines and this is the final straw.

Let me ask you - since I was NOT advised by your CSR on the phone (who one would assume is still Verizon) then how would I know? Interesting you say it must have been done at one of your stores or online - IF that was the case then why did your agent take my order, advise me of the terms of the exchange etc.? Additionally, maybe you didn't read my letter but....why would I get a submission ID before I had received the phones I ordered!! They didn't arrive until AFTER that date! Really!
Once again, you and all the other employees of Verizon are covering up for your boss VERIZON. The facts are customer service and all the qualities you were known for over the years is vanishing. Look at the web postings and you will see....you are sinking in rates as fast as can be. It's subterfuge - the bottom line is when you are caught in a flagrant misleading promotional campaign that you were unprepared for - phones that were not delivered according to your statements (regardless of who you want to blame that on)..you refuse to backup your customer service agents. Let's remember, had I received the phones on the promised date, even the SECOND promised date this would not even be a topic of discussion.
Additionally, it should also be said that had I followed the instructions in the box I would have been in more trouble. Your agent at the Verizon store told us plain and simple - DO NOT use those instructions! They aren't correct!
Ahhhh.....another example of incompetence in my mind.
I have owned many businesses in my lifetime. I am accountable to provide and back up all my employees in the highest manor of ethics of I lose all credibility - that is precisely what Verizon is doing at this moment....

Verizon or their "rebate" service owes me $200 - Goodbye Verizon at the end of my year

Similar Messages

Maybe you are looking for