Verizon Ripoff Machine

We have had a plan that included five phone numbers. Three members of our plan wanted to create their own plan with additional features.
I called a Verizon representative on our about March 14, 2011, to receive instructions on how to let our three members create their own, new plan. The Verizon representative had me, the account owner, provide authorization for the specific numbers to be deleted from my account and to create their own plan and account.
The representative indicated that the best way for this to happen is on the first day of the billing cycle, which he said would be March 29. My son David (one of the members of the new plan) called Verizon yesterday (March 29) to create the new plan. He was told by a Verizon representative that they were having trouble extricating the three lines from the existing plan and placing them into a new plan, and that they would call him back.
Today, March 30, my David contact Verizon and they indicated that today they were able to remove the three lines from my plan and place them in a new plan under David's name. I have checked me account and I find that the three lines are no longer listed.
I then notice that I have been billed for $144.65, due April 23, 2011. The cost of two phones with 1400 minutes should have been about $80, plus taxes. I called Verizon to contest the excess charge.
The first Verizon agent was rigid and non-negociable. I was told that the change of the phone lines was made to late to avoid this month's charges. She said that since the lines had been removed, I would receive a credit AFTER I PAY THE $144.65 BILL. I protested, without success.
I asked for the call to be escalated, and was told the same thing. I explained that we follow instructions of the Verizon agent on March 14, but the agent today said that we were given bad information. That in order to avoid being billed for this coming month, the changes would have to be made BEFORE the new billing cycle began (which contradicts what the Verizon agent told me on March 14).
I asked for the call to be escalated again, and was told "Well, you can speak to one of my peers."

software76 wrote:
Can you believe verizon is charging $50 fee for the nfl redzone channel? That comes out to $12.50 a month for the 4 months of football season. The redzone channel is only on air on sunday 1pm-8pm (or less if the last afternoon game is over) so that is less than 28 hours of coverage a month. That is a ripoff. For comast and at&t u-verse it is included in the sports package which is only $4.99 a month which includes several other sports channels. Verizon shouldn't start overcharging on fios or there will be an exodus from the service
First, don't single out Verizon, ALL the carriers are charging that amount. And if you do the math, $5 a month for 12 months is $60 so Comcast subscribers are actually paying more.
I am a huge football fan but personally I could care less about this channel. I don't need to see every single score and if I want highlights of the great ones I'll just watch ESPN for free.

Similar Messages

I have a POP Verizon e-mail address on my iMac and use Mac Mail v3.6. I recently purchased a MacBook Pro and would like to sync the e-mail so that they're the same on each machine. I've learned I must switch to IMAP...how is this done?

I have a POP Verizon e-mail address on my iMac and use Mac Mail v3.6. I recently purchased a MacBook Pro and would like to sync the e-mail so that they're the same on each machine. I've learned I must switch to IMAP...how is this done? Please dumb it down as best you can. I have this great fear that I'll lose all my e-mails in the process.

I have a POP Verizon e-mail address on my iMac and use Mac Mail v3.6. I recently purchased a MacBook Pro and would like to sync the e-mail so that they're the same on each machine. I've learned I must switch to IMAP...how is this done? Please dumb it down as best you can. I have this great fear that I'll lose all my e-mails in the process.

How does Time MACHINE work with the Verizon Fios Router and External Harddrive??

Hello,
I just got a laptop MBP for my daughter who has got Verizon FIOS as her carrier. The Router has wireless capability and ethernet capable connections.
I want to set her up with an external hard drive for Time Machine Backups and to make it easier, I was wondering if I can somehow connect the external hard drive to the router so she can use her laptop anywhere in the house and have it backed up.
I clearly recognize that I can hook it up direct to the laptop but I thought if someone had an idea, this approach might be easier for her.
I haven't gotten the external hard drive yet so I thought I would ask before I do.
Thanks for any help anyone can provide me,
Skip

You can restore from the larger disk since Time Machine makes a complete copy of the Mac on the first backup on any new disk.
So, the first time your Mac backed up to the larger disk, the entire contents of your Mac's hard drive (minus any files that you excluded) were copied over. Then, Time Machine began to back up the incremental changes on all subsequent backups.

Verizon's new ripoff/scam???

So how does Verizon treat their loyal customers? Well it seems like recently they have treated me with false promises and fake promotions.....
It's strange that despite to speaking with multiple reps about certain promotions, NONE of them seem to make a "note" on my account to document our discussion and promises they make.
2 recently failed promos:
1) A loyalty promotion of getting 30gb of data for $130 was promised to me in October. Since it was in the middle of my billing cycle it was supposed to go into effect the following billing cycle.......3 billing cycles later and nothing has changed. When I call to find out what happened, nobody knows what promo I'm talking about. Of course they still offer me 30gb data but at $75 more than what I'm currently paying.
2) Get $100 bill credit for a new smartphone activation. With this promotion I activated 2 new lines and was told to wait 2-3 billing cycles for it to reflect. 3 cycles later nothing has shown up. I call about this issue and guess what?????? Nobody knows what promo I'm talking about again!!! How is that possible?!?!?! They decide to research my account and call me back about 6 hours later to tell me that they still cannot find that promotion. And of course there is no notations on my account regarding such promo?
I feel ripped off, lied to and scammed by a company that I have been a customer with for over 8 years. I have 8 active lines!!! I'm looking forward to better customer service and treatment from Sprint who will right off the bat save me $$ on my monthly bill. They will be glad to have my account.
Sad story but it's true. The ending will be a happy one though! Sprint HERE WE COME!
@VZWSupport
@VZWSUPPORT

jwhite1121 wrote:
I am an new customer to verizon and received the standard router, the MI424-wr model (Fios qualtium. 75/25) and was intersted in more info about Verizon's new FiOS GigE Wireless N Router. how much would i be paying for it to swap for the current router i received from verizon when i signed up with verizon for FiOS GigE Wireless N Router?
The MI424WR Rev I is free if you have a 75/25 or greater plan. (Or used to be.) It is also popular and sometimes they are out of it and must give new customers a lower Rev model.
Call customer service and ask them to send you the Rev I. If they are available you should be able to get one at no cost. Don't bother with going to a Verizon store. They can swap equipment, but they will not give you a model upgrade.

WHAT A BUNCH OF FRAUDULENT RIPOFF CHARACTERS AT VERIZON

In November of 2013 I made the most horrible mistake. I contacted Verizon and agreed to a 14 day trial of Verizon Home Telephone Service. The equipment arrived and, as my wife said it would, it sat unopened in the box until I returned it (within the 14 day period). I have spent over 16 hours on the telephone with Verizon after that, each time in response to receiving a bill for service that was never initialized, activated nor used, and equipment that was returned. Each time Each Verizon Representative agrees that I returned the equipment in the timeframe and after wasting nearly an hour of my time wants to transfer to me another representative who will take more of my time, transfer me to someone else, etc. etc. etc. It has now reached the point of extortion where they demand $340 or they will sue me. My pal, who is a lawyer, says I should wait for that and sue them back. For my time. What does the community think about this? What else can I do?

horrified,
I understand why you're concerned and upset; I know it's important to be only for the services used. This is not the experience we want you to have with us and want to get it resolved ASAP. Is this a wireless phone (Home Phone Connect)? What date was the equipment ordered? What was the exact date you shipped it back?
AdaS_VZW
Follow us on Twitter at @VZWSupport

Verizon Perks? Thanks, but you forgot to give me a coupon for a time machine!

Thanks so much for the coupon for Buy One Get One at Carvel, verizon! Do you ever check the expiration date before you send out "free" coupons to your customers? The stupid coupon expired on 12/1/11 ! And I received the email about it today, 1/6/12.
Wow! Thank you so much! You know, next to your crappy customer service and keeping me on hold for a half hour yesterday, I could really use this expired coupon to brighten up my day!
You guys should really get your act together.

Sorry to hear about the expired coupon being sent. There had to be some kind of mix up. What did you call into support for? Anything that we can do to help with it? Please let me know.
Anthony_VZ
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Verizon wireless international phone is a ripoff!

Don't EVER order an international phone from Verizon wireless! The setup is claimed to be easy but took 2 tech support phonecalls of over an hour requiring a reboot of the phone. The roaming costs were TERRIBLY misrepresented, so don't even consider doing this. I received a $178 roaming charge and my phone never worked in France!

The general rule is to avoid getting international stuff from Verizon unless either someone else is paying or you really need to keep your US number (and there are other ways of doing that, but not always cheap either).
If you just need to make/receive calls, you can buy unlocked basic GSM phones fairly cheaply in the US or when you arrive and get a cheap GSM SIM. If you have a recent 4G phone, they are or will soon be global capable, and you just need to get a local SIM at your destination. And of course there are some 3G phones that are global (Droid 2 Global, Droid 3, Droid Pro and iphone 4s among others).
Using local SIMs really saves: UK example: Calls to US 10c per minute, Verizon rate 99c with monthly charge, $1.29 per min without. Data: 25MB for 15 cents, Verizon rate, 100MB for $25 (compared to 60c).

Verizon tech support for FIOS - how to get around the attitude.

Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.

All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Time Capsule and time machine with third party router

Hi,
This is the first time I use this site.
I have over three years old Mackbook.
APP has expired.
Now I want to know how to set up time capsule in a new environment.
I moved from Australian and Singapore.
I was using Time Capsule and Airport Extreme in Australia.
I have moved to Singapore.
I am using router provided by Singtell(Singapore Telecommunication). I do not have an Airport Extreme anymore. My housemate and I are using wireless internet-sharing. Needless to say that internet provider is SingTell.
Now I would like to know how to use time capsule and time machine with the network created with a router provided by SingTell.
What I did so far is;
Connected the time capsule to the power point.
Orange lamp lit and flashed for a few second and stop. Orange lamp stayed on.
Apple Utility does not recognise Time Capsule.
I prefer to use it wirelessly.
There are only two USB cable ports installed.
One is used to synchronize iPhone.
Other is used for a printer.
but if it is not possible, wired would be OK.
MacBook 13 inch 2.0 GH Late 2006
I hope that someone able to give me an answer for this.
Cheers,
morepubholidays

In this case the apple support people reveal a truly poor understanding.
You must bridge something.. you either bridge the TC.. which 90% of people do.. or you bridge the dsl router.. which some people do manage to do.. You will have to look that up for your modem and check with verizon if they support pppoe authentication.
IMHO just bridge the TC as you were told not to do.. as they are simply wrong about that.
If you already tried this and it didn't work.. try again.. it is the correct approach.
You have no choice. But this time let me suggest you do it using the 5.6 airport utility.. as the apple toyland v6 airport utility is likely half your trouble.
So here is how to get the utility into your computer.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. it is very simple.. drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. drill down.. applications utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall 6.1 so don't try.. and you cannot or should not run them both at the same time.. so just ignore the toyland version.. the plastic hammer.. and start using 5.6.. a real tool.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0
Then open the manual setup on the 5.6 utility.. go to internet tab. Connection sharing.. off bridged mode.
Select this and update..
Then all your IP addresses will be wrong.. I suspect this is where things are going wrong.. and messing you up.
Once the TC is bridged.. turn off everything and restart.. in correct order.. modem.. TC.. client computers etc. 2min gap between each.

A fraudulent order placed on my account was cought and cancelled by Verizon, but I'm still being billed for it.

I am a Verizon customer in North Carolina. For the past few months I have been unsuccessfully trying to correct a problem with my account that seems to be getting so out of hand that now when I call to address it, the Verizon representative can’t understand the issue. So I’ve decided to put the issue down in writing to see if someone here can help me…
On May 22nd I received a text stating that my address had been changed. Shortly thereafter I received a phone call from the Verizon fraud department trying to verify an order that was placed on my account. When I told them that I had made no such order, It was explained to me that someone had likely obtained my account info and fraudulently ordered equipment in my name to be sent to an address in Ohio. I was told that the order would be cancelled, my address was changed back to my correct North Carolina address, my MyVerizon account was deleted and I would have to create a new one, and that I would not see any impact on my bill as a result of this issue.
The following bill I received, dated 6/21/14, included $84.66 of normal charges that I had seen on pretty much every bill before that, and $65.71 worth of equipment charges (which included a $24.99 Edge Agreement payment, and $40.72 for Ohio State sales tax) that were a result of the fraudulent order. When I called to complain about it, I was told by a rep in the Billing Department that there was nothing they could do to correct it, and I would have to speak with the Fraud Department. They forwarded my call to a number that no one answered. Eventually a machine picked up and stated that I would have to fill out a form and someone would call me back, and the machine hung up. I then paid the amount I owed of $84.66 on 7/15/14.
The next bill, dated 7/21/14, showed; a balance forward of $65.71, monthly, usage and tax charges equaling $94.63, a late fee of $0.41, and equipment charges of $24.99 (fraudulent Edge Agreement). When I called this time I spoke with a rep that actually did a very good job of explaining the situation to me that even though the order was cancelled, the Edge Agreement that was signed in my name (fraudulently) had to be cancelled through a different process, and only the fraud department could initiate it. She stated that the “form” that had to be completed to get the fraud department to call a customer back was only available to employees, and not the public, so she would have to make the request. She also stated that she’d put a note in my file that an issue with my bill was being worked on so that my service would not be shut off. I never received a phone call from the fraud department. I then paid the monthly usage and tax fees of $94.63, and the late fee of $0.41 (even though I didn’t really owe it in my opinion), totaling $95.04 on 8/18/14.
The next bill dated 8/21/14, showed; a balance forward of $90.70 (which equates to the equipment charges of $65.71 and $24.99 from the previous two months), an Adjustment of -$10.00 (which was a correction made when I questioned the overusage fee from the previous month), $84.60 of monthly usage and tax fees, a $0.84 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). Again, this time when I called I was told the billing department could not help me, I was forwarded to the fraud department and the machine hung up on me. I then paid $74.30 to cover the monthly usage and tax fees on 9/11, while taking credit for the -$10.00 adjustment that I essentially overpaid the month before. Due to a math error on my part, at this point I should have owed $0.30 because I owed $74.60 ($84.60-$10.00) and only paid $74.30.
The next bill dated 9/21/14, showed; a balance forward of $116.83 (which equates to the equipment charges of $65.71, $24.99, $24.99 from the previous three months, the $0.84 late fee from 8/21, and the $0.30 balance that I actually owed), an Adjustment of -$1.14 (due to a “Fed Univ Srv Credit”), $84.60 of monthly usage and tax fees, a $1.25 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). This time when I called, I was forwarded to the fraud department, and someone actually answered the phone! After explaining the situation yet again, I was comfortable that the rep understood my situation, and I was told that they would submit an Edge Agreement cancelation form, which would have to be reviewed by their superior, and then the account would move on to someone who did some kind of balance analysis to see how my account was to be credited for charges that were a result of this fraudulent Edge Agreement. They said I would receive a phone call in a few days to verify the changes that were made. I never received a phone call. I then paid $84.60 to cover the monthly usage and tax fee on 10/1. At the time I made the payment, I wasn’t sure what the -$1.14 adjustment was for, so I didn’t account for it in the payment. Though, understanding now that it had nothing to do with my account problems, I basically made an overpayment of $1.14 in the 10/1 payment, and accounting for the $0.30 that I actually owed from the previous bill, at this point, my account should be at -$0.84 ($0.30-$1.14), that is that $0.84 is owed to me from Verizon.
Which comes to my latest bill, dated 10/21/14. The bill shows; a balance forward of $141.93 (which equates to the equipment charges of $65.71, $24.99, $24.99 and $24.99 from the previous four months, the $0.84 late fee from 8/21, the $1.25 late fee from 9/21, and the -$0.84 balance that was actually owed to me), $84.61 of monthly usage and tax fees, a $1.36 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). When I called this morning, the rep I spoke to didn’t seem to know which way was up, and didn’t see any problem with my account. As I started to explain the whole situation again, we were disconnected, which prompted me to write this letter. Because I’m tired of explaining this to everyone I speak to, every time I call, and the story just keeps getting longer. I will be making a payment today in the amount of $83.77 to cover the $84.61 of monthly usage and tax fees, and accounting for the -$0.84 starting balance that I should have.
At this point, I’m receiving 2-3 automated phone calls and text messages from Verizon on a daily basis (which could probably be considered harassment) telling me my balance is past due, yet when I do finally get someone on the phone who understands my issue, I’m told that things are being done to resolve this, but obviously they are not. I need this issue to be corrected ASAP. I’m done trying to explain this issue over the phone. I NEED SOMEONE TO CONTACT ME IN RESPONSE TO THIS LETTER, TO EXPLAIN TO ME HOW THIS ISSUE WILL BE RESOLVED BY VERIZON. I will continue to make the payments that are valid due to my usage, but I will not pay any fees associated with an order that was not only identified by Verizon to be fraudulent, but was cancelled by Verizon within the hour that it was made.
Secondary to the issue explained above, I also have an issue in regard to my Hardware Upgrade Eligibility date. When the fraudulent order was made my upgrade eligibility date was reset to 24 months after the order was made (05/2016). Since the order was cancelled, and the issue above should be resolved shortly, my upgrade eligibility date should be put back to the date it was at before the order (which was sometime in March of 2015, which corresponds to the date that my contract ends). If my upgrade eligibility date is not corrected, and my contract expires, I will not be staying with Verizon.
As I write this letter, I have received yet another text message informing me of my past due balance. PLEASE contact me at your earliest convenience, or forward this letter to someone who can help me resolve these issues.

First thing to always do is write a Certified Return Receipt letter or just copy the post you made and send it to Verizon Wireless and dispute it in writing.
Then walk down to your local court and file a small claims court case against Verizon for all the fraudulent charges. Verizon will call you before that court case and then it may be possible to get this wiped off your account.
Also file a BBB complaint http://www.bbb.org
Again Verizon will contact you to offer to settle. Get the settlement in writing not verbal. Or proceed to court.
Sorry you are going through hell for something you should never have had to go through.
Good Luck

Verizon will not explain charges and does not reply to emails or calls

<Comment on moderator activities removed per the Verizon Wireless Terms of Service.>
Hello again,
I am a patient person, yet patience does not always pay off in getting results as evident in this example of trying to communicate with Verizon Wireless Customer Service.
It seems to me that upon losing a loyal customer to another provider, Verizon would attempt to lure that customer back with at least some type of positive interaction. Yet it appears that not only do you get slapped in the face with charges that do not make sense to the end user but you cannot get an explanation as to why these charges are occurring. Furthermore, when you are told you will be informed about it and then forgotten (with what appears to be the "ignore and customer will forget about it" scenario), that end user is just reinforced with a solid decision to never come back to Verizon and will also try to steer away anyone he knows from joining up with Verizon.
I am asking once again for someone to contact me about this issue. Today (4-4-13) I called Verizon once again and tried to get in touch with *#*#*# at ext. #*#*. You would have thought I asked the representative to explain the laws of physics as she was clueless as to how to do that. I then explained to her about the issue *#*#*# and I talked about and that I had not heard from her. She then informed me that she would get a message to her (*#*#*#) and someone would contact me.
As I stated in opening paragraph, it appears Verizon is more concerned about earning profits than customer service, which is now another reason for my leaving to another provider. However, I will continue to badger about the charges in question and will keep records of my correspondence as well as attempted correspondence until I do get a clear explanation of such.
Regards,
----- Original Message -----
From: *#*#*#*#
To: *#*#*#@verizonwireless.com
Sent: Thursday, April 04, 2013 12:34 PM
Subject: Overlapping Bill for *#*#*#
Hello, I was speaking with you 2 days back regarding the overlapping of bills for my former verizonwireless service. Phone number for this was ***-***-****.
I spoke with you for some time regarding this and you were going to check with your Supervisor but were unable to as they were in a meeting that could have lasted 2 hours. Nonetheless, you were going to contact me after you have spoken with them that particular day (Tuesday, April 2nd).
Perhaps you did try to return my call but may have reached a busy signal. However, I attempted to contact you today but was unsuccessful in doing so, which brings me to this email.
Please call me regarding this issue asap. I should be able to attend the phone, however, if no answer by me, please leave message on machine.
Thanks and regards,*#*#*#*#
Message was edited by: Verizon Moderator <> The original post was edited to remove the personal information of the employee. The OP has since deleted that message. This copy was sufficiently written by the OP to keep the privacy of the employee intact. Please do not further edit this post. Thank you <>

Elector wrote:
A "non loyal customer changes cell provider when a deal comes along, doesn't buy phones or accessory from the provider, pays the lowest amount for cheapest plans and pays their invoices when they feel like it.
A "loyal customer is one that stays with the provider year after year and pays their invoices on time and buys phones and accessory from that cell provider"
Then NO Verizon customers are "non loyal" as Verizon does not have the cheapest plan. Maybe the cheapest plan with the best coverage?
I have been with Verizon for several years and I always pay my invoice on time. I purchase ALL of my accessories from Verizon because I find they have the lowest prices when you add in my employer's discount. Other retailers just can't match the price. However, I don't really consider myself a "loyal" customer, just one who stays with the provider which is the best match for my needs. If another provider would do so, I would have no problem comparing them and choosing the best one.

Can I use two different devices with different apple ID for backing up data on one machine without losing any data that was backed up with one device earlier?

Can I use two different devices with different apple ID for backing up data on one machine without losing any data that was backed up with one device earlier?

The link is to a discussion started on 12/18 in the FiOS Internet forum. Here's the link I get now, however it is different than the link I pulled a few hours ago. If this system changes the link again, it may not work.
http://forums.verizon.com/t5/FiOS-Internet/Frustration-and-just-confused-with-internet-help-please/t...
You can also look for the topic, "frustration and just confused" in the FiOS Internet forum.
Here's a link that is in the thread that gives more detail.
https://secure.dslreports.com/faq/15984
Good Luck!
P.S. "Copper Contributor" is my "rank." gs0b is my user name.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Can I use the same hard drive to back up my photos and also do Time Machine backups?

I bought a 1T external hard drive today for my MacBookPro with the intentions of backing up my iPhoto library, and then deleting it to make more space on my hard drive.
I also tried and failed to install Time Capsule because my Verizon modem won't let Time Capsule run with it unless I use Time Capsule as my wireless.
That said, I want to back up my computer, and even though I copied my iPhoto library already, I have plenty of space to do a Time Machine backup as well.
Is this something I can do? Please let me know. After two hours on the phone with Apple only to learn Time Capsule was a waste of money, I'm hoping I don't need to buy another external HD yet…

If you want to use the drive for both TimeMachine and storage, attach the drive and then open Finder > Applications > Utilities > Disk Utility. Choose the new hard drive from the left sidebar, and then in the main panel choose Partition.
Choose the number of partitions to be two. Click the first partition and change the size if you do not want the default half of the drive. Name the partition (such as Backups), then accept the default format Mac OS X Extended (Journaled) and the partition table as GUID. Click Apply and confirm you want to erase the drive.
Then do the same for the second partition, but of course, give it a different name.
When finished Quit Disk Utility.
Turn ON TimeMachine in System Preferences and direct it to your backup partition.

How Verizon WIreless Deals With A Customer's Issues With A Flawed Device

(link removed)
Let me start at the beginning…
I have had a bad history with phones during my 6 years I been with Verizon Wireless(VZW). All the phones I had with them always have some manufacturer issues. I either had to pay a deductible or was allowed to exchange it for free due to it still being under warranty. I had to go through this 14 times in under 6 years. For the most part, Verizon Wireless has been very helpful with these issues & the amazing service they provided as kept me a very loyal customer. These qualities even lead me to sign up for Verizon FiOS over Comcast when I moved into my new apartment.
On February 17th, 2014, I received my tax refund. Most of it was going to repairs for my car, but for a birthday gift to me, I wanted to upgrade my phone. At the time, VZW had a deal to trade in your old phone & upgrade to a new phone. Your trade in got $100 taken off the cost of your new phone. I thought that was a sweet deal since the phone I had, The Motorola Razr Maxx HD was my 4th replacement to replace my original phone from when I first upgrade my phone with a new contract 2 years ago, The Motorola Droid 3. The Razr Maxx HD was a good phone but not what I wanted, It did what it needed to do & the technology was steller. Just not my first choice in a phone.
Since the Droid 3 was no longer in production, i always had to get a replacement phone VZW saw fit for me to get. Now with my contract up & my opportunity to get a new phone, I knew what I wanted I wanted the Samsung Galaxy Note 3 now. It has so many amazing features, apps & it is the perfect phone for someone my size. I can easily text with it, I do not feel I will crush the phone holding on to it & all of the hardware in it is like nothing on the market at that time. I been researching the phone months before it came out & I knew once I had the money, this is the phone I wanted.
So I went to the VZW Store ready to make the exchange and have a phone I wanted finally for once in nearly 2 years. I got there to be helped my a gentleman named Teddy. He was eager to help me. I told him why I was there & instantly got the ball rolling. My phone I wanted was in stock, I was able to get $100 from the trade-in promotion. HE also informed me I could get a free tablet by just paying the taxes for it, A mere $15 & The Note 3 was on sale. I could walk out this day with a new phone AND a tablet for $172! So I agreed to it & all I had to do was pay. Then the problems started…
I was told I could not pay with my debit card. This was due to an issue of a returned payment. An issue I had with VZW due to their company in October 2013 in which they took 9 days to process my monthly bill payment to only return it when the funds was still available to complete it. So I had to leave the store to find an ATM to withdrawal the cash so I could purchase the phone & tablet. Once I came back, we tried to finish the sale. Now I was told I could not trade in my phone due to the fact VZW did not allow me to make debit payments because of their own error. I was told i could pay full price for the phone and I could not get the tablet. I declined & left the store.
Very upset, I called VZW’s customer service line to formally complain. They could do nothing to help me since no one, not even a supervisor could fix these restrictions to my account. This made me more upset, so I went above their head & reported my situation to The Better Business Bureau(BBB). Within 7 days, a Manager From VZW’s Home Headquarters, named Brian (removed), finally called me to resolve my issues. HE apologized, removed my account restrictions & was sending me A Galaxy Note 3 for my troubles free of charge. I wanted the tablet too but did not care at this point. I just wanted a phone I wanted for once & I can do without a tablet. I never went out of my way to get one before & I was not planning to now.
On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
I instantly called his office to only get his answering machine. I left a very angry yet respectful message explaining my disgust with what he & VZW have done since I got this phone. I said I refuse to pay anything until this issue is fully resolved. I then proceeded to file another complaint to The BBB. This time I would get no response from VZW. Instead i had to call and chat online with their customer service lines for over a month to have a REFURBISHED device, a replacement battery & a generic charging cable sent to me. My phone still has charging issues & I must travel around DAILY with my mobile charger to make it a whole day to be able to use my device.
Verizon Wireless and Brian (removed) will not resolve this issue for me. Instead they have suspended services to my phone and are forcing me to pay the full price for the phone or having my service “permanently discontinued”.
I am left with no choice but to pay this by next month. I need my phone for personal, business & emergency reasons just like everyone else. I can not pay this AND an early termination fee. Verizon Wireless has done nothing to help me & now I am stuck in a contract for the next 16 months with a company that has done this to me during the last 2+ months. I have a improper working phone and they get $400 for it and Brian (removed) gets his commission.
Before I pay this bill, I am making one last complaint to The BBB & I am spreading my story across social media like wildfire, I am hoping someone at Verizon Wireless sees this. MAYBE they will do the right thing. Then again, they had the chance to & have not….
Mr. Brian (removed) & Verizon Wireless,
My Name IS Reginald (removed). Due to months of complaints you should very well know who I am. Since you will NOT help me, I have no choice but to play by your rules and pay you ridiculous cost for a phone despite the act of what I was verbally told. You & your company you work for have had countess times to make this right & you have not. I might have to be stuck in a situation like this, but the entire internet will now learn of your actions & how you treat people. Maybe this will teach you all how to properly treat your paying customers. Someone can still make this right. You have my number, but you would have to reactivate it to contact me though.
Regards,
Reginald (removed)
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Reginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
Sheritah_vzw
Follow us on Twitter
@VZWSupport

Apple Mail Still Will Not Work with Verizon

Greetings to All:
Sunday, March 24, 2013
I've been trying to get Apple Mail to work with Verizon email for some years without success. I read the boards and find that this is not an uncommon problem. I received the new server settings for Verizon email today and eagerly plugged them in thinking this would solve my problems with receiving Verizon email, but, alas, it did not. Microsoft Outlook does a dandy job of pulling in Verizon email, but Apple Mail cannot. It's ridiculous that I should have to jump over to another email app to open one email account. All of the settings have been checked and double checked and the machine rebooted as the instructions mandate.
I don't understand what the problem is with Apple Mail and Verizon email. Apple Mail pulls in just about every other email service without flaw. Does anybody out there have any insight into this?
-Dr. John

I am beyond frustrated with this issue. I've just spent 90 minutes on the phone with verizon support and it couldn't be fixed. I was told to call Apple. HAH! "Please call during normal business hours." Would anyone know what they are???!
I did NOT have trouble until I changed the servers, per Verizon's request. I am so happy I didn't futz aroudn with my iPad.

Verizon Ripoff Machine

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