Verizon Webmail Long Non-text windows do not have vertical scrollbar

Question

When I get a non-text message in Verizon Webmail that requires me to scroll down to see it all, there is no vertical scrollbar. When I display this same message in IE9, the scrollbar appears. I think this is another problem in V30/V31 as I did not see this problem before upgrading.

Answer 1

As a test to see whether a Reset might help, you could try this (takes about 3 minutes):
'''Create a new Firefox profile'''
A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.
Exit Firefox and start up in the Profile Manager using Start > search box (or Run):
firefox.exe -P
''Do not delete anything here.''
Any time you want to switch profiles, exit Firefox and return to this dialog.
Click the Create Profile button, choose a name like Aug7, and skip the option to change the folder location. Then start Firefox in the new profile you created.
Does Verizon mail work differently in the new profile?
When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.