Verizon Wireless Customer Support will you give us a straightforward answer?

The technical issues causing such a huge dilemma for Verizon customers has not been adequately answered. There are conflicting messages on the Verizon site (upgrades,) as compared to what we are hearing from customer service when we call (service issues), and from the media (major issues). Could we please get a definitive answer as to the problem and expected rexovery time?
Thank you.

They wont to Save Face. They say Billing Issues, yet hasnt affected other " Services, Talk, text, data"
Sorry, But Billing does affect these...
We are unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern and some southern states. We are working on a fix.
This is an internal billing systems issue not affecting network services; call, text, data services unaffected. Verizon Wireless apologizes for any inconvenience.
How many People cant use their service cause they Cant Pay a Bill? DOH ME!!!

Similar Messages

Verizon Wireless Customer Service Complaint

I want to either file a complaint for the horrible customer service I received from a Verizon customer service rep and manager or learn how to file one. I just transferred from AT&T 2 weeks ago and I am already regretting it. I cant seem to find an email to be able to do this. If I dont hear from anyone with Verizon Wireless, I will just let T-Mobile buyout my contract or anyone that wants to buy me out. Kathleen KBG Verizon Wireless Customer Support
Thanks.

Dear Verizon Customer Service
On the 3rd of October I came into the Verizon Wireless-4G store on 8726 S Sepulveda Bvd Ste C, Westchester, CA 90045 where I requested to set up a new account with Verizon and pre order a new iphone 6. The employee (Michael) who set up my account, copy pasted my address from my drivers licensee without verifying with me if it was my current address. After completing my order, I signed the contact only to find out later that the incorrect address was used. So I walked into the store a couple days later to notify your employee (Michael) that the address was incorrect, but he assured me that it could be easily changed once my phone was delivered to the store and my service was initiated with Verizon. Finally on the 21's of October, when I came in to pickup my phone and complete the application, (Michael) who had initiated my application was not present, so your employee Steve Martinez was left to complete my application. From the beginning he was not only very rude, but seemed unwilling to help me, mentioning that I should wait for Michael to continue with my application, but due to my limited time, I asked him to continue with the process. When I told him that I wanted to update my address, he told me that I would not be able to do that without a proof of address. So due to my limited time, I told him to continue with my old address, and I would switch it at a later time. He denied this request, stating that he would not continue with my application until I gave him proof of a different address. I pleased with him to help me figure out a way to solve this problem and try other options, but he absolutely denied all of my suggestions or requests, stating that the only way he would continue with my account was if I provided him proof of my recent move to a new location. Following this exchange, I tried to contact customer service for help, but they notified me that the only person that could help me at this time was an in-store representative Steve Mendez because my account was not yet active. No matter how many times I asked for his help, Steve refused to continue processing my account, going so far as to say that If I wasn't happy with his service, I was welcome to a full refund and removal from Verizon service. Extremely unhappy, I left the store and took a taxi to my rental office in order to obtain a copy of my lease agreement. Finally after almost two hours of transportation, I returned with all the requested paperwork, and found that (Michael) who had initially started my account was present.
At this time, Michael notified me that not only did I not need the extra paperwork to complete my order, but that he only needed my old address in the first place to initiate my account. So after couple waisted hours and 43.51$ dollars of taxi expense, I was finally able to complete my Verizon application with Micheal. As a new Verizon customer, I am very disappointed with the level of customer service I received from Steve Mendez, who seemed more willing to transfer me to another company that work with me to figure out a solution to my problem. I had looked forward to starting service with your company, and it is unfortunate that my first experience with your employee's was such a poor one. In response to the recent incident, I would ask that my account be credited the 43.51$ that I needed to spend on transportation moving back and forth to retrieve a document that was not even used to setup my account. I can send receipt as a prof.
Sincerely, Sonja M

Frustrated, irritated, disappointed and extremely ticked off 16 1/2 yr Verizon Wireless customer!!!

This is a long one, so you might want to get comfortable!
As stated in the "subject", we have been with Verizon for over 16 yrs. with NEVER a change to any other service...SOLID!!! We purchased 4 Samsung Fascinate phones at Christmas and LOVED them...until the latest update about a month ago. From that moment, it has been nothing short of hell!!! Dropped calls, no calls, voicemails on calls never received, failed receiving and sending of texts, email failures, internet malfunctions or no availability, phone locks up(happened before updates periodically, but not near as often)...the list goes on and on. Probably wouldn't have noticed the issues as much had we not had FOUR...but all four of us were having problems. After about a week or so, we went into a store and were told they didn't know anything about the issue with the phone(we had already put together the fact that it had something to do with the update!) and said they would "research" it and give us a call. The next morning we received the call stating that "yes" there were problems with the update and that we would need to come in and Verizon was offering 3 NEW phone choices as replacements. (NOT "LIKE NEW REFURB" phones...NEW PHONES) We went up to the store and picked the Charge...we are not "techy" folks, we thought it was the most like ours and then the sales persons tells us it is the best one to replace ours being a 4G and all and also stated she was surprised it was on the list as a "NEW" replacement...then the circles began. The salesperson went to order them and we were told they were out of stock and that the best thing for me to do was EVERYDAY dial *611 and ask if they were back in stock at the warehouse...not that she would continue to check, God forbid there be any customer care service...but for me to do it and she handed me a "Post it" sticky with the phone listed on it and *611...I guess in case I forgot the name and #...LOL
I called the next day and was told, "Oh, no, we can't help you here. You must go into the store directly." So, I explained what I had been told and was informed that the warehouse would sent out a message to let the stores know they must handle it in-house and not let the customer call the warehouse on this issue. I was then connected back to my local store, where apparently the call "rolled over" because it connected me back to the warehouse and that representative proceeded to tell me I had to call the store. I informed him that I had and it had come back to them AGAIN! He suggested I "try the store again", so I did. And, AGAIN, it rolled over to the warehouse...I was again connected back to the store where a "precious" sales associate informed me, "yeah, we're all out of them" and also when I explained that I kept calling the store but getting the warehouse, "yeah, when we are busy or something and don't answer, it rolls over there, sorry, you'll just have to keep trying"...!!! Then, last night while speaking with customer care Noah(who was AMAZING!!!), and after almost 2 weeks of being told that they were out of stock on the Charge phones(I'm still thinking NEW phones)...in fact, there were over 9000 in the warehouse and to let him get me connected with a technician to get these ordered out to me. I was then connected to Kevin. After going through my frustrations over the past couple weeks trying to get these phones, he informed that that I was again, misinformed and that they were in fact "out of stock" on these phones! LIVID at this point, I ask how in the world can 1 minute there be over 9000 and now NONE?!? That is when I am informed of the "like new refurbished" replacement. I can only say I lost my mind in that second!!!
I realize that we are mere shads in this ginormous pond called Verizon and my tiny $280 monthly bill is nothing in the grand scheme of what is Verizon. However, I have been a LOYAL, CONSTANT for over 16 years, spending THOUSANDS AND THOUSANDS of hard earned dollars with them and was happy to continue to do so until now. I also realize that there are 2 other phone options for us to choose from...but now it's the principle of the matter. It's one thing for me to buy a phone and after months of wear and tear, something go wrong with it and they send a "like new refurb" phone...I get that and we have used that service several times over the SIXTEEN YEARS+ we have been with Verizon Wireless. However, this is not that same issue...I bought a NEW phone and that NEW phone was working perfectly and we were all 4 completely happy with that NEW phone until an update was sent out that made the phones completely malfunction. I also realize that it was a Samsung update...but that is between Verizon and Samsung.
I think we've proven our loyalty over the last 16 1/2 yrs to Verizon...and do not feel it is unreasonable to think that they should send us NEW phones to replace this issue between them and Samsung. In the grand scheme of that, given our long history with Verizon...they stand to make another several thousands of dollars off of us, which, I'm pretty sure would offset the cost of these Charge phones. I know we are not the only ones having issues with this phone and feel everyone deserves the same courtesy with a new phone! I'm disappointed that Verizon's actions with me on this issue has me questioning my loyalty and looking at my options with other carriers...I think I've proven that I don't like change...I wish they would prove they don't like customer change and step up and send me 4 new phones!
Sincerely,
Frustrated, irritated, disappointed and extremely ticked off 16 1/2 yr Verizon Wireless customer!!!

@ spottedcatfish
April/May 1995...you do the math sweetie...
I realize that Samsung designed the update, not Verizon...however, Verizon and Samsung have an agreement with the phones offered, therefore, Verizon accepts any updates Samsungs puts out...that has nothing to do with me, until my phone is completely jacked!
If you read my post in completion, you would see where I stated that we have had on several occasions used the "like new refurbished" phones offer on our phones. This is exactly what we are doing now, except it was never stated to us in THIS instance that it was "like new", we were told "NEW"...however, it is irrelevant as being "like new" when there are none in stock to replace ours with. That was one of my points! At this time, with them being out of stock and us battling with them for TWO WEEKS over getting FOUR phones replaced...I feel they should send new ones if that's all they have in the options offered to us. So your statement of them "doing us a favor" is a pile of cow dung...but thank you for the input...
And, again, yes we still have the Fascinate because, as stated in my post, when I call *611...they cannot help with this issue...it has to be handle in the store and they say the warehouse is "out of stock" and we should just keep calling back everyday...
Thank you for your amazing reply!

I have brought a iphone 4 and the person i brought it from has not deleted her icloud account i need her pasword to delete it but hse wont give it to me what can i do how can i add my icloud account can you give me a reasonable answer please. thank you

i have brought a iphone 4 and the person i brought it from has not deleted her icloud account i need her pasword to delete it but hse wont give it to me what can i do how can i add my icloud account can you give me a reasonable answer please. thank you.

The seller needs to follow this procedure:
http://support.apple.com/kb/TS4515
If she refuses, then as Tim suggested the iPhone is probably stolen. You'll need to contact your local police department and ask how to proceed.
Regards.

Some apps on my macbook pro will not open,,,they bouce a few times and disappear. would someone please give me a straightforward answer on why this might be haappening(started after updates)) please?

some apps on my macbook pro will not open,,,they bouce a few times and disappear. would someone please give me a straightforward answer on why this might be haappening(started after updates)) please?

Yay! Solved my own question; just did a hard shutdown, worked like a charm! Funny, didn't before. But who am I to question salvation?

Very fed up with Verizon Wireless customer service, wanting to cancel?

Let me start by saying I've had Verizon since it was Bell Atlantic Mobile. As a current customer I have 7 phones and a hotspot, my monthly billing is somewhere in the neighborhood of $600 a month, my service has never been turned off for non payment. I know in today's wireless this doesn't make me a special customer, if anything just a good customer to have if you are lucky enough to have me.
I only call into Verizon customer service when I need something. Not want, not to complain, only need something. Lets give some examples. I received a $3,000 bill in the mail that had a ton of international LD charges on it. So I call into Verizon because me nor my wife knows anyone in the Caribbean. Not one to jump to judgement I politely called my wife first and asked if maybe she had a pool boy that went home to S. America that she was keeping in touch with, she assured me that she did not so then I called VZW. It ended up being fraudulent activity that I spent a good deal of a day or so ensuring they were going to credit it off, and to VZ credit they did. As annoying as that it, I understand that it happens. Lets rewind to my previous phone call a month before this happen.
I added my wife to my plan, and my rate actually remained the same with the new plan (we won't complained that obviously that means I was over-billed for maybe two to three years if I can add a line and the rate is the same) so I was happy. What I wasn't happy about was when I added her onto my plan I saw my upgrade date had been moved from 22 mo (which is what I agreed too, signed for, and used too) to the full 24 mo. Calling into VZ customer service I just wanted what was fair, the ability to upgrade at 22 mo. After being told no, hung up on by a supervisor (accidentally I'm sure) while they "researched" my current, 7 line $500 a mo account, and then calling in a finally getting someone who gave a rip, they told me I would manually be allowed to upgrade but I would just have to call into customer service and not go into a store. To me this was fair, but again a good hour wasted trying to receive what I deemed fair to myself.
So, ff to after the $3k bill, which occurred after seeing my upgrade date changed, while my pregnant wife is out, and I'm at work I attempt to call her and I receive a fast busy on my cell. I message her, same thing. I log into my online account to see if I have forgotten to pay the bill and its paid, however I see my two devices has been changed from my i phones to some old Samsung phones. Unfrigginbelievable. Some one, some how, has swapped my phones with someone else phones. Once again I check with my other lines to see if something happened accidentally, I was almost sure one of my sisters (one of the 7 lines) had went into a store and screwed up the account. I called both (I own an ATT iphone as well) and neither has changed anything. I then called VZ from my ATT phone and ask them WTH happened? Being a former telecommunications rep I ask all the relevant questions (can you give me a location id where the change was made? Was it online or a store? etc), after being blamed of changing it myself, I finally got my original phones turned back on for my wife and I. However I then address the obvious with the representative, "honey your customer accounts are being hacked, and it's serious, I've been hit twice in three months." Knowing this rep is on the bottom rung, will probably mention it to her supervisor who won't do anything about it, I also forward a suspicious text to VZ fraud dept as well. While on the phone Im assure this won't happen again and for "safety and security" we changed my verification password.
So lets count, we have my account hacked once and my phones swapped, we have my numbers hacked and used for LD calls to the tune of $3k, and we have me adding a line and seeing my upgrade date has changed. This is from July to DEC 2013
FF to 2014 Jan, my father is concern about his hotspot usage and would like to know why he keeps coming close to usage. After explaining to my dad he shouldn't be using his ipad to view anything on NFLX he assures me he is not. So I call in to verify what line is using up all the data usage on the account, when asked to verify my code, you know that code we assuredly had changed a few months earlier, Im told I need to go into a store and show ID. Not sure about everyone else but I don't really like near a corporate VZ store, and secondly I can verify my SS, address on both accounts, all MTN's, when the phones were activated etc. Yeah I just don't have the verification code that you guys supposedly changed after I requested a specific code since my account has been HACKED 2x in 6 mo. Oh yeah, ALL I WANT IS USAGE ON MY ACCOUNT to see who's hogging the data. Sigh. After reasoning with the representative (and threatening to take the day off to escalate this up to the call center director if I need to so I can find out who is using up the most data) he gives me this information, and finally corrects my pass code. I apologized to the rep because I know he's just doing his job, but at this point every time I need something simple from VZ it's an act of congress.
So lets go to what is the final straw for me, my wife and I welcomed our first child into the world on Feb 7th. On the day we took him home it was raining pretty bad and her phone dropped and basically became water damage, once I had time to call in I was simply going to upgrade my line (remember that promise to upgrade manually if I call customer service) and switch my phone to hers. Well I call in an after not finding the note (on hold 15 mins, then once the nice young lady came on line she had me on hold for maybe another 5, and her advising me of all she couldn't do), they finally locate the note that I am allowed to upgrade and bill my phone to my account EXCEPT an iphone. Not to sound like a pretentious apple whore but everything I use is aapl. Two laptops, one desktop, 3 iphones, 2 ipads, 2 ipods and a partridge in a iphone tree. Yeah Im that guy. At this point I tell her (VZ customer service rep) of my last 6 mo. with VZ and at this point, Im beyond frustrated. My wife needs a phone and Im supposedly allowed to upgrade yet again VZ is telling me what they can't do. Im not asking for a free phone, I just wanted to pay for a 64gb, iphone 5s, and switch my existing phone over to my wife number.
I ask the representative to just take ownership of this, I cannot spend hours on the phone with VZ every time I call in. At this point I wanted one of two things, either allow me to upgrade my phone line or just zero out the contracts on these two lines and allow me to leave. I have been more than patient and understanding with VZ. At this point I believe any rational objective person can agree, VZ and I need to break up at this point. Even the representative is in a bit of disbelief, she assures me she or someone will call me last night.
Well now it's today. Ball is in your court VZ. Im a good day away from buying the domain, www.VerizonETFclassaction.com, tweeting it at you, making it a comment page until some ambulance chasing attorney decides to make it a class action case. I couldn't care less about the money as much as Im demanding FAIR customer service to customers like myself that dealing with your nonchalant bullying. So I ask you, what do you think is fair at this point? Contact me directly. Thanks.

Well that's several minutes of my life reading this long post that I'll never get back....
I'll explain somethings to you. 1...This is not a direct message board to a vzw rep or higher who will read your post. 2. Yes, although things that happened to you are unfortunate, YOU have to take ownership of your account. Verizon does not babysit accounts. 3. Also due to high cases of fraud vzw does not allow I phones to billed to consumer (and possibly business) accounts. I never understood why cell phone carriers allowed phones to be billed to the account anyway. If you want or need the phone that bad pay for it like any other customer. If you can't do that and want to "break up" over it, be my guest. However any lines still under contract will be subject to a valid etf owed by yourself. 4. It was well publicized that upgrade dates would be changed going forward from date of said announcement. This was in bill notifications and print media. It's not Verizon fault that you may not receive a paper bill however if you log in your account you can regular see notifications.
congrats on the baby, sorry for the wet phone (again not a vzw issue)
See a pattern here?

Skype account suspended and customer support will ...

My Skype account was suspended by MS without any reason, I am 100% sure I have not violated any terms and conditions or even done anything out of the ordinary with my Skype accout.
I have contacted customer support on multiple occations and they keep telling me to fill out the account recovery form. Every time I do this they email me back saying to fill out the account recovery form if I want to recover my account, so I am stuck in an infinite loop. The customer service representatives don't even seem to be real humans as they just give a canned reply and don't tell me how to fix this issue. There is no phone number to talk to a real human being so I am now stuck without access to my account and Skype has stolen my money since there was credit on the account.
I will never purchase another Microsoft product again if this is how Microsoft treats their customers, I already own both Mac and PCs and I will simply use Mac from now on. Apple would never treat their customers with such distain.
Microsoft, time to own up to your massive failing in this matter and resolve the issue.
The service request number is SRX1267148237ID.

what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
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Verizon wireless customer service and the iphone 6

I just upgraded to the iphone 6. It is a nice phone. Fast, sleek, seems more durable than the reports of it bending etc.
(Knock on wood).
The biggest problem I have is VERIZON. Having been a customer for well over a decade, I was annoyed that I had to pay them $30 to sign a two year contract to give them money in exchange for service. Why the fee, I ask?
"Because everyone charges a fee". Cool. There is also a cliff right over there.
The customer service agent was polite and offered to offset this charge on my next bill, and to go ahead and pay this fee on top of the $300 for the phone. I did. And signed the next two year contract. Did he give me said credit? Nope. When I asked the next customer service agent of this, she said "we don't do that". When I asked Brandy, a supervisor, she also stated that this cannot be credited. Convenient timing as I had already signed the contract. I don't like giving money to companies that trick people out of money. I think I have out grown Verizon. Or Verizon's customer service has outgrown itself.
Regardless, it's the principle. Getting lied to and treated like a sucker doesn't feel good. And I paid money to have it done to me.
Thanks Verizon!

Bluevelvet, I'm sorry you feel this way. Although it was a difficult decision to implement the upgrade fee, we did decide that doing so would allow us to continue to provide savings to our customers. While a $30.00 upgrade fee may not sound like savings, the savings comes in the form of being able to subsidize our devices with contracts. Additionally, the upgrade fee can be avoided with Edge since the device is not subsidized.
You mentioned purchasing an iPhone 6. I'm glad to see that you are happy with the design and performance of it. Normally, the iPhone 6 16GB (I'll use this for an example) is $649.99 for full retail. With the larger memory and different model, it's even pricier. By charging a $30.00 upgrade fee, we can subsidize this cost for you in exchange for a two year contract, so intead of paying $649.99 out of pocket, you only have to pay $199.99.
I do want to review the offer that was presented to you. I have sent you a direct message here. Please reply to the direct message.
AndreaS_VZW
Follow us on Twitter @VZWSupport

I need to enable my password to make purchases from I tunes. It was disabled because I entered it incorrectly too many times.I reset it but that didn't help. The message is "your apple ID has been disabled". Customer support will only help if I pay $29.00

I need to enable my password. It was disabled due to too many wrong entries. I reset it several times and I can log on to my account info but can't make purchases. The message is " your Apple ID has been disabled" Apple support will only help if I pay $29.00. Help!

Hi David , Contact your bank they may have disabled your credit/ debit card because of an unusual amount of small purchaches of APPS , ALBUMS etc....... Has your name been changed if so create a new Apple ID and RELAX. BANKS TREAT THIS AS FRAUD they may need you to confirm you purchased them APPS.
davidfrommohrsville wrote:
I need to enable my password. It was disabled due to too many wrong entries. I reset it several times and I can log on to my account info but can't make purchases. The message is " your Apple ID has been disabled" Apple support will only help if I pay $29.00. Help!
Jack
<Edited by Host>

IPhoto has no Customer Support if you have a problem. No # to call???

I ordered 2 sets of cards!!! One express the other standard. After waiting for about 11 days for the express order I sent an e-mail, because there is no number to call. No response. I then called Apple Support and they told me there is NO WAY of contacting them, only by e-mail. It is so frustrating. Then they duplicated the second order. Needless to say I couldn't use the first set of cards because they got to me too late. I got 2 sets of cards the same (duplicate) and I have no where to turn to because they don't respond to my e-mails (8 in total). I called the Apple support twice, they also send e-mails and nothing. The only cards I could use were only 12 cards and they charged me over 100 dollars for the 3 sets of cards!!!! I am so frustrated because no one wants to respond to my e-mails for refunds!!! I will never order from them again. I figured out how to bring them into Photoshop and print them with card stock paper!!!! I paid over 10 dollars per card!!!! I feel like I was stolen from, which I was!!!!

There is no phone # for iPhoto print services and Apple does a good job of burying the iPhoto support web page. If you want a refund for a poor quality book, go here and use the form at the bottom of the page. Drop down the menu there and select PRODUCT RETURNS AND REFUNDS. Then cross your fingers and wait for a response.
http://www.apple.com/support/iphoto/customerservice/orderbooks/
STEVE

Will you give up your Droid X to get the Bionic when it is released?

I am wondering if you will get the Droid Bionic when it comes out, or will you wait for another phone that is reported to be on the horizon?

dirkbonn wrote:
I found out last month that Verizon will let me upgrade early. (Before my 20th month) But I do have to sign a new 2 year contract. If I wait until my 20th month upgrade, I will receive an additional "loyalty" discount. I'm assuming this loyalty discount is what is replacing the NE2 program. It'd be nice if it was "in addition to".
Anyway my 20th month upgrade is in March of 2012 because I got my "X" on launch day, so I'm hoping the Dinara or something better will be available by then. i.e. 2nd generation LTE radio etc.
Until then because my Droid X has been serving me superbly. The absolute best phone I've ever had.
Dirk i got my X the day after you got yours so maybee i can get some of that early " loyalty " you described. will be rubbed off on me. you think heck with the two smartphone i got from Verizon i should get alott of
Love from em i get a bill for $163.00 a month an it payed on time. so i think alittle loyalty should come this way. Just kidden alittle an i'm happy with what i got as well. But i cant wait to see the Bionic it looks
really cool even if its only pictures for now.

Very disappointed in Verizon Wireless customer service

I have been a Verizon customer for about 10 years. The customer service is now the worst it has ever been. I have an upgrade due and i wish to bill my account. They say I cannot because my account was past due ONE time in the past six months. Past due for probably around 10 days. They say this is the reason why. When I point out to them that this is not their policy they do not care, they refuse to let me bill it. Their policy on their own FAQ clearly states:
What determines if I’m eligible for the bill to account option?
The following requirements are used to determine bill to account eligibility:
You must have a standard monthly account* for at least six months.
The maximum amount that can be billed to an account per bill cycle is $400, and the transaction can’t exceed this limit for your current bill cycle.
Note: The limit includes pending and recent transactions billed to your account by phone, online or in-store during your current bill cycle, For example, if you purchased a $100 item in-store and billed it to your account earlier in your bill cycle, your online bill to account transaction can’t exceed $300.
Your account must maintain a good payment history. (YES)
The account can’t have been interrupted for non-payment within the last six months. (IT HAS NOT BEEN)
The account can’t be more than $24.99 past due. (IT IS NOT)
The account must be permitted to make payments online. (IT IS)
Your account can’t currently have a security deposit. (I DO NOT)
The phones on your account can’t be interrupted for suspected fraudulent activity. (NOPE)
You must be the Account Owner or an Account Manager in My Verizon and process your transaction from the Upgrade Device page.
No where does it state what they have told me. I have a good payment history, I have not been interrupted, I owe no money. As far as
I am concerned I qualify just fine but they refuse.
At this point its the princible of it, Would I like to upgrade? Sure! But I wont, just based on the fact that I should be able to bill
it to my account and they refuse.
My contract is up in November, I will cancel and i will go to another carrier because basically the customer service and their
refusal to abide by their policy and correct this has completely turned me off.

The good payment history, as Ann154 states, means payment on time monthly. Instead of voiding a customer's "good payment history" for a late payment six years ago, for example, they instead limit it to the past six months. And the six months to wait for good payment history to be restored begins on the day the late payment was made. The policy might not suit what you want, but VZW is adhering to the guidelines with every customer. Telephone agents aren't able to change bill to account status, either.

Verizon...When will you ship out the Samsung Galaxy S3?

I'm one of the millions who pre-ordered the Samsung Galaxy S3. I ordered it the first day it was available (June 6th 2012). Now I'm usually very patient, but this whole Release Date issue is starting to frustrate me...and I'm sure I'm not the only one who feels this way. Every other major US carrier is also selling the Samsung Galaxy S3, and have issued release dates for it. Most of them are from June 18th to June 21st. Verizon, when are you going to tell us the release date? On all the pre-orders, it says "Will ship on or by July 10th". Doesn't it seem a little ridiculous to offer pre-orders on such a popular phone, that you're not even gonna release for over a month? That seems almost misleading to me. Now I know Verizon doesn't care about their customers, and doesn't ever listen to them...but would it be too much to ask if we could just find out when the SG3 will be released?

jerznaut13 wrote:
I'm one of the millions who pre-ordered the Samsung Galaxy S3. I ordered it the first day it was available (June 6th 2012). Now I'm usually very patient, but this whole Release Date issue is starting to frustrate me...and I'm sure I'm not the only one who feels this way. Every other major US carrier is also selling the Samsung Galaxy S3, and have issued release dates for it. Most of them are from June 18th to June 21st. Verizon, when are you going to tell us the release date? On all the pre-orders, it says "Will ship on or by July 10th". Doesn't it seem a little ridiculous to offer pre-orders on such a popular phone, that you're not even gonna release for over a month? That seems almost misleading to me. Now I know Verizon doesn't care about their customers, and doesn't ever listen to them...but would it be too much to ask if we could just find out when the SG3 will be released?
One would assume around that time...
Also other carriers have it marked like that as well...
So............
You could always cancel your preorder and get it from somewhere else. You had a choice to preorder it without knowing the date... It was pretty "ridiculous" of you to do so without knowing when it would be released. A LOGICAL person would wait for a hard date before making any orders.

Login failed for user 'xyz'. This session has been assigned a tracing ID of 'c2d....'. Provide this tracing ID to customer support when you need assistance.

Hello,
This error show up only when my application is running under Windows Azure. Everything work perfect on Windows Server 2008/IIS 7.5 with MS SQL server 2012.
What i try to do, is to change the database of the connection string at run-time.
My code use System.Data.Entity/ Entity Framework and the line of code i use is something like this using DbContext, IDbContext: this.Database.Connection.ChangeDatabase("dev_DB");
the error also say something like this:
[InvalidOperationException: This operation requires a connection to the 'master' database. Unable to create a connection to the 'master' database because the original database connection has been opened and credentials have been removed from the connection
string. Supply an unopened connection.]
I posted a ticket also to MS Azure support maybe they can do any settings to my Azure SQL version
Thank you.

When using SQLDatabase you cannot change an open connection string, you have to open a new one to the other database. Imagine that each database has it's own independent server. SQLDatabase is database has a service, not database server has a service.
If you found this post useful, Please "Mark as Answer" or "Vote as Helpful", this will keep us motivated to help in the forums, best regards.

I am having problems with the wifi connection on my ipad 4th generation only 3 weeks old. Have left it back to the shop i bought it in and they said they have to send it away now i am left with no ipad. What after sales support do you give really?

Does anyone else have problems with the wifi connection on their 4th generation Mine keeps going off line and its only 3 weeks old.I had the ipad mini and this problem never existed. I brought it back to the shop where i bought it Expert Laois last week and they said they couldnt find a problem but had to take it back today as it keeps disconneting from wifi still, anyway they are sending it back for repair and it am left with no ipad. After spending in excess of 700e i feel that this is really bad after sales service. I bought something that i want to use now and cant so what a waste of money it is .

Thankyou, but the shop said that they spoken to apple and that they have now changed their policy and that they do not give a replacement. So are you telling me that their information is false. Also what should they have done. This problem has existed since i bought it.????? What should i do?????

Verizon Wireless Customer Support will you give us a straightforward answer?

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