Verizon Wireless stores do not carry Droid X replacement - not happy with the service.

My Droid x screen went out, I took it back to the Verizon Wireless Store do not carry replacement and they will have to mail a replacement to me, since it is Friday I will not get the phone until Monday or Tuesday. I asked the tech person what do I use in the meantime, he said to use an old phone. The other option was to pay $100 to get a new replacement phone off the shelf. I explained to the tech person that I pay good money for the insurance and they should keep replacement phones in stock.

crb79 wrote:
I think phone replacement just has to do with availability. You could always ask to speak to a Manager if they cannot overnight a replacement phone to you. Even the Manager has limitations on what they can do, but generally they will do everything within their ability to help you.
I have replaced phones under warranty through Motorola before and once I had one shipped to me from Motorola themselves, another occasion I had one sent by Asurion. I was a bit suspicious about the insurance replacement phone and talked to them directly. I had not been charged my deductible but my insurance did indeed show one claim, so I spoke to the carriers 800 number and had to get it all sorted, they sent me my replacement phone and I sent insurance their phone back.
So if you ever get a phone sent by the Insurance company, I'd call and ask them how many claims you have used.
Hmmmmm..... Food for thought, didnt think of that.
Thanks for pointing this out.

Similar Messages

HT3702 I need to cancel an application from Sing. I'm not happy with the service. It does attend my needs. I really need to cancel it. And I'm having trouble to do it. Help!!!

Hi, I had download the application from Sing. Well, I'm not happy with the service.. Plus I'm been charge every week for a service that I'm not using. I'm been trying to surch for "How to cancel a service", and it seems to be hidding somewhere. Can any one tell me how or what should I do to cancel it?

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098

How do I contact corporate about Verizon Wireless store scamming me?

Hi all,
On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
I then sign up on the Verizon website and download my Equipment Receipt and my 1st Bill Estimate. Boy was I shocked! They were charging me $260.66, for what I'm still not sure, because NOTHING ADDED UP. It would seem that Verizon cannot even perform simple addition. I also noticed that the receipt said the following (I'll paraphrase):
1. I had 14 days to get out of this mess.
2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
1. The device was free;
2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
The ball's in your court, Verizon. What will you do?
(receipts attached for your reference)
>>Attachments removed as they contained personal information<<
Message was edited by: Verizon Moderator

Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
I will reach out to you via Direct Message in order to get more details from you.
I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Verizon Wireless Store's in disguise - DECEITFUL

Be warned that just because you walk into a store that says clearly VERIZON WIRELESS across the top of it, they may not be an actual Verizon store but merely a sub-store. This is (and I quote and actual Verizon Wireless employee @ 330 Suemandy Drive, St. Peters, MO 63376) "like walking into a Radio Shack." The store looks like a legit Verizon Store complete with signage and logos, but they are actually like a 3rd party contractor. When I went into one a little over a year ago to upgrade my 2nd phone line, I thought I was working legitimately with Verizon. Come to find out last night at an actual Verizon Wireless store, when I needed to replace said phone, I could not do that through them but though the actual store I bought it from because they have a separate insurance plan other than Asurion. (Which now explains why I had to pay and ungodly amount of money when I originally bought the phone.) I told the legit Verizon rep last night that it is deceitful to walk into a store proclaiming to be Verizon and I feel completely cheated and ripped off. Also, when you go to these sub stores, they do not inform you if any changes will happen to your account: ie; unlimited text and data is removed when you upgrade. Do not be fooled like I was. I have been a very loyal Verizon Wireless Customer since 1997, back when they were Ameritec, and I just can not believe how Verizon treats such customers with a disregard to their long time loyalty and allowing sub-stores to confuse and trick intelligent customers to thinking they are dealing directly with a legit Verizon Wireless store who coincides with Verizon Wireless Corporate policies and contracts.
Everyone who is a Verizon Customer should be warned. I didn't know when I walked into a store complete with Verizon logos and signage and even Verizon as the name of the actual store, that I was merely walking into a "Radio Shack". Smoke and mirrors.

The premise of deceit is to hide, or make hidden. The store that you went to was a reseller by either the name somewhere in the store, the store literature, the receipts given or by simply asking if "Are you a Verizon Wireless Corporate Store"?
I know in my area there is only one Verizon Corporate Store. I also know that there are satellite stores of which are not corporate stores. It states who they are in small letters under the big Verizon Wireless Sign. They are called On Call etc.
I have noticed in Sprint Stores there is no markings under the signs, however they have access to your account as a corporate store from Sprint would have. They are called Next-Gen. again you have to ask.
It is true the resellers do not have full access to your account, so if you upgrade (upgrading to any subsidized device would make you lose the unlimited data anyway, even at a corporate store) and you paid full price their system access would take away unlimited data simply because they are not a Verizon Corporate Store.
You can do a search at the Verizon Web portal for corporate stores. So there are other avenues to get the store you actually want. Too late for you right now I understand but for future reference.
Your anger should not be at Verizon Wireless its self, but at the reseller. They were the ones that deceived you if you want to call it that.
Good Luck

TS4006 It will not update. Just sits in my App Store and freezes . I have a iPhone 4S with the latest software.

It will not update. Just sits in my App Store and freezes . I have a iPhone 4S with the latest software.

If it's freezing when you try to update apps, try force-closing the App Store app. From your home screen, double-tap the home button, locate App Store in the list on the bottom, tap an hold it until it wiggles, tap to close it, tap the home button again. Try updating again...any difference?

My iPhone 6 order was canceled without my permission and without reason or explanation. I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had

I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had with the cell phone service. i ordered my new iPhone 6 on October 6th along with my husband. i was told by the sales associate at the vierzon store where i placed the order that it would ship a week before halloween. instead of a shipping confirmation, i received an email a week before halloween letting me know that my order had been placed on 10/24/14. i thought this was weird, but figured i could weight another week or two, no big deal. my husband got his phone in the mail yesterday. still no sign of mine. then this morning i got an email letting me know that my order was cancelled and if id like to place another order for a phone, then i can go back to the store and do so. why would i want to go through another month of this??? verzon lost my order. i never canceled it and i am beyond annoyed. i am looking to switch my entire house to another provider. this is ridiculous.

i did not get any reasons or explanations. the email just stated that my order was canceled and that it won't be posted to my credit card (i have more than enough to cover the cost, so that is not the issue). also my husbands phone was paid for from the same card moments before me. my balance is always paid automatically and on time. so that couldn't be the reason either. that's what so frustrating is because they didn't explain what happened. this is what the email read exactly:
"This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.
If you would like to place a new order, you may do so by visiting your local retail store or going online to www.verizonwireless.com.
Business customers should refer back to their local Verizon Wireless Sales Representative if you have any questions or would like to place a new order.
Thank you, and we look forward to your business in the future.
Verizon Wireless"
it almost feels like its saying that i canceled it and that this was to confirm that i did. but i didn't cancel anything.

Any suggestions for sources for an internal drive memory for my 13" mid 2010 macbook (not pro)? I'm full up with the 250GB

any suggestions for sources for an internal drive memory for my 13" mid 2010 macbook (not pro)? I'm full up with the 250GB.

For a new hard drive try Newegg.com
Regular SATA drives http://www.newegg.com/Store/SubCategory.aspx?SubCategory=380&name=Laptop-Hard-Dr ives&Order=PRICE Use the list at the left for larger and faster drives.
SSD drives
http://www.newegg.com/Internal-SSD/SubCategory/ID-636?Order=PRICE Use the list at the left for larger and faster drives.
Or OWC for regular hard drives and SSDs http://eshop.macsales.com/shop/hard-drives/2.5-Notebook/
Here are instructions on replacing the hard drive in a MacBook with a removable battery. http://creativemac.digitalmedianet.com/articles/viewarticle.jsp?id=45088
Here are video instructions on replacing the hard drive on the Aluminum Unibody
http://eshop.macsales.com/installvideos/macbook_13_unibody/
Here are video instructions on replacing the hard drive on the White Unibody http://eshop.macsales.com/installvideos/macbook_13_09_unibody_hd/
To transfer your current hard drive I like the applications Carbon Copy Cloner or SuperDuper. They make a bootable copy of everything on your hard drive. http://www.bombich.com/index.html or http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
You'll need a cheap SATA external hard drive case. Put the new drive in the case then format and partition the new drive and clone your old drive to the new one. Check that it's set up right by booting up from the external drive. Then replace your old hard drive with the new one and put your old one in the external case.
Here's a cheap SATA external hard drive case on Amazon http://www.amazon.com/Vantec-NexStar-2-5-Inch-External-Enclosure/dp/B002JQNXZC/r ef=pd_cp_pc_0
If you don’t have the tools to open up the MacBook OWC has a set for $5
http://eshop.macsales.com/item/OWC/TOOLKITMHD/

"NOT solved" CO needs upgrading, can't provide the service I'm paying for.

For the record, I accepted the solution to my original post as advised by support, in an effort to be able to unlock the original post but it didn't work.
Please review the original post "CO needs upgrading, can't provide the service I'm paying for." for the beginning details of my issue.
Here's the update and final word from Verizon....
Worked on the issue in private support from 2/28/13 to 3/15/13. I was told my issue was submitted to the DSL escalation team & engineering group. I was told that it is a capacity issue at the CO, where upgrades are needed, so at the present time there is nothing more they can do until the upgrades are completed.
Needless to say, I'm not happy. Now I'm currently looking into compensation in the form of some type of reduction in my monthly fee until the issue is resolved at the CO and I'm able to get the speed I'm provisioned. Wish me luck this is my last option.
As I stated in my original post, I really have had a good relationship with Verizon up until now. Unfortunately, I'm not seeing a light at the end of the tunnel so I may have to make a change. I'll update this if anything changes

This is probably my final update...
I received a voice message in regards to my request for some compensation but there was nothing Verizon can do. The info given was that there was no estimated time for the upgrades to be completed. The offer was to down grade my plan to a lower provisioned speed & pay a lower rate. For both, it was not what I wanted to hear.
I wanted to keep my plan & provisioned speeds. I am & have been happy with my service & speed(when it's where it should be), it just that I'm not getting what I pay for at all times. Since there is no estimated time for upgrades (so that I get those provisioned speeds) I was inquiring about a possible adjustment in my monthly fees(maybe a few bucks off per month) until the upgrades are done. So now as I understand Verizons stance, I need to continue to pay the full price & Verizon won't be providing my provisioned speed. That just doesn't sound like a fair deal.
Unfortunately it appears that Verizon will now be loosing a long time customer, something I really wanted to avoid for the previously stated reasons. As I now look for an alternate ISP, I will continue to monitor my private support case in the hopes that something changes that will allow me to continue my relationship with Verizon as my ISP.
I want to thank everyone for their assistance in trying to resolve my issue, you have all been professional, courteous & helpful(as much as you could have been) in our communications, Kudos to all.

If I am not happy with the Plus size, can I exchange?

Hey everyone, since we didn't really get to physically see the phones and their sizes in person yet, I ordered the Plus and am sure I will end up being happy with the large screen size.
However I am a man who likes a few options, and at least one to sleep better at night.
If for some reason in the 14 days I receive the phone and am allowed to return it, can I exchange my phone (I paid upgrade rate), a 64gb plus 5.5, can I exchange this for a 4.7 64gb?
Problem is, what if it is not in stock, am I stuck with the phone for 2 years or do I have options within the 14 days to make a swap occur if I do not like the 5.5?
Thanks!

If you purchased the phone at the store, simply bring it back to the store. If you purchased online and had it delivered, it comes with instructions on how to return.
You can simply go back to your previous phone until the phone you want is in stock.

HT201272 I bought 3 albums on my iPod, but then I got locked out of it, and on my new laptop when I click on 'purchased' it's not there, I'm also signed in with the account I bought it on, any suggestions?

I bought 3 albums on my iPod, but then I got locked out of it, and on my new laptop when I click on 'purchased' it's not there, I'm also signed in with the account I bought it on, any suggestions?

Hello AstarteLydianna,
The following article provides some additional troubleshooting steps that can help get the App Store working on your iPod Touch.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

The action could not be completed because of a conflict with the original item. The conflict may have occurred when an existing item was updated on another computer or device. Open the item again and try making your changes. If the problem continues, cont

I have a user on an iMac 10.6 connected to our domain. She uses Outlook web access for email on our exchange server. Last week she received the following message which is randomly preventing her from sending emails. She claims no attachment was involved in the original email when this all started. I have not been able to look at her account as she is out of the office but maybe someone else dealt with this issue. I realize this may not be Mac related but thought I'd give it a try. She did say it occurred once over two days while working on a PC but it continued over the past weekend.
If an internal user tries to send a message with infected attachment using Outlook Web Access, it may report the following error message: The action could not be completed because of a conflict with the original item. The conflict may have occurred when an existing item was updated on another computer or device. Open the item again and try making your changes. If the problem continues, contact technical support for your organization.
This is because F-Secure Anti-Virus for Microsoft Exchange has detected a virus in the attachment. If the user tries to send the message again, the message will be sent but without the attachment. At the same time a blank message with an attachment named "Attachment_information.txt" will remain in the user's Drafts folder. The "Attachment_information.txt" will contain information about the virus detected in the message.

PS - have found other posts indicating that clips smaller than 2s or sometimes 5s, or "short files" can cause this. Modern style editing often uses short takes ! Good grief I cannot believe Apple. Well I deleted a half a dozen short sections and can export, but now of course the video is a ruined piiece of junk and I need to re-do the whole thing, the sound etc. which is basically taking as much time as the original. And each time I re-do it I risk again this lovely error -50 and again trying to figure out what thing bugs it via trial and error instead of a REASONABLE ERROR MESSAGE POINTING TO THE CLIP IT CAN'T PROCESS. What a mess. I HATE this iMovie application - full of BUGS BUGS BUGS which Apple will not fix obviously, since I had this product for a few years and see just hundreds of hits on Google about this error with disappointed users. Such junk I cannot believe I paid money for it and Apple does not support it with fixes !!!
If anyone knows of a GOOD reasonably priced video editing program NOT from APPLE I am still looking for suggestions. I want to do more video in future, but obviously NOT with iMovie !!!

I am having trouble connecting to my network all of a sudden. It is not an issue with the service/router. I keep getting kicked off and getting a ! in my airport... anyone know what's up with this?

I am having trouble connecting to my network all of a sudden. I am able to connect to other networks but not my own. It is not an issue with the service/router because other devices connect fine. I keep getting kicked off and getting a ! in my airport. Last time it happended I called apple and the suggested I wipe my HD and reinstall everything. I did and it did not work. One day I turned my laptop on and it connected no problem. Now it has kicked me off again. I tried resetting my IP address but that does not work either! Has anyone had this problem?

Try this:
Apple menu / System Preferences / Network.
Click Location: and select Edit Locations..
Click + (plus sign), and enter a name for the new location - anything will do.
Apply this.

Trying to get my fcp project to burn to dvd at the highest quality? Ive used compressor and then tried to put it in dvdsp put its not working. I am having problems with the audio or when i burn it , i cant play the dvd? any help would be appreciated

Ive used compressor and then tried to put it in dvdsp put its not working. I am having problems with the audio or when i burn it , i cant play the dvd? any help would be appreciated

I suspect you are attempting to burn an HD DVD, which will not play on a DVD player...
But if you provide more details such as the settings you are applying in Compressor, then we would be able to provide you more accurate information.
How are you adding the files to Compressor?
In FCP, what are your footage properties (command-9) and sequence settings (command-0)

The vendor code is not coming against some Assignment line items with the

Hi All,
While executing t.code FBL3N,the vendor code is not coming against some Assignment line items with the GL A/C4607000, some line items it is coming.
The GL A/c 4607000 is GR/IR clearing a/c.
Please let us know why this situation is happeing at the time of FBL3N.
Thanks
Ram

HI,
By activating the special fields you can the vendor number, but use the new reprot called "FAGLL03 - Display/Change Items (New) ".
First go to SPRO> Financial Accounting (New)> General Ledger Accounting (New)--> Master Data > G/L Accounts>Line Items --> Define Special Fields for Line Item Display
Click on New Entries -
Table - BSEG - Field - LIFNR
Save. Now execute the report - FAGLL03 - Display/Change Items (New)
Give the gl account number and execute.
After getting the line items list from menu select --Settings --> Special Fields --> Click on New Entries --> Enter Table BSEG, Field Name LIFNR.
After this come back and execute again. It will give you the vendor number.
Thanks & Regards,
Shashi Kanth.

Verizon Wireless stores do not carry Droid X replacement - not happy with the service.

Similar Messages

Maybe you are looking for