Verizon would rather lose a customer than take my money

Last march I switched to Verizon's 'starter' dsl plan. I used to have cable modem service through time-warner and now am regretting the switch as the new service is miserably slow and the modem frequently looses the connection. I called them this weekend to see if I could upgrade to the 'power plan' listed on the web at $29.99 a month. I was told that was only for online customers, so I asked what it would cost just to increase my plan's speed. They said it would be $41.99 a month. I said ok that would be fine and then the fellow on the phone said I would have to renew my contract for another 12 months if I wanted it. There was 'no possible way' they could change my service without forcing another 12 month contract.
I told him that I would be cancelling my service in march and going back to cable modem if they would refuse to take my money and he said 'fine'. All I wanted to do was to pay them more money in exchance for services for the remainder of my contract. I guess Verizon just lost another customer.
~Jamie in Durham NC
Message Edited by jms on 12-23-2008 11:16 AM
Message Edited by jms on 12-23-2008 11:16 AM

Childish, sure. In a business, you want to do what you can to keep your customers happy so they stay loyal and in the end keep you in business.
I am not asking them to terminate my contract, or not pay early termination fees. I am not asking them to eat the cost of months of subsidy. As someone who has always paid their bill on time (a relatively high amount with many lines) and is an ideal customer, you would think they would extend a courtesy to keep me on as a customer for at least another 2 years. I am able to wait, that is not the issue. There are many reports of people who have had their upgrade date (which is a week or two before mine) moved to be able to preorder the new phone automatically. I called and asked for the same courtesy and was told no. That is all.

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Verizon losing a long-term customer over upgrade

Hi -
I'm not sure posting in this forum gets to anyone at Verizon but I don't know where else to turn. I am not eligible to upgrade my phone but have been having a lot of problems with it in the last couple months. I called today to find out what my options are. I asked if an exception could be made for an early upgrade and was told no. I asked if it's possible to add a new line for a small additional monthly fee and was told it would cost me an extra $60 a month - clearly not worth it. It will cost me less to cancel my plan with Verizon and start a new plan with AT&T than to upgrade my phone at the full price.
I have been a Verizon Wireless customer for over 13 years. I pay my bill in full every month for this time. In this time, I've spent nearly $15,000 with Verizon (tough to see that number all at once). When I asked the representative I spoke to and the supervisor I spoke to if it's Verizon's policy that they would rather lose a long term customer of this value than to allow me to upgrade my phone early for the difference of a few hundred dollars, they had no answer other than this is Verizon's policy and they can't do anything about it, the end.
I will be contacting AT&T Wireless this weekend to find out about porting my number and canceling my plan with Verizon. I'm sorry to go because I've generally been happy with my service until now. I can't even find an email or a way to express my dissatisfaction other than coming to this forum.
Thanks for letting me express my frustrations here.

I agree with you too. I've been with Verizon for over 20 years, and shudder to think how much I've poured into that company. But Elector is correct, as individuals, Verizon will not miss our contribution to their bottom line. Based on reviews on their website, I was led to believe that a Windows 8 phone was the way of the future. But as it turns out, it's a *** when it comes to functionality and app availability. I lost many apps I had on my Droid that I used often, and there's no indication that those apps will be available on Win8 phones in the near future, if at all. But to switch to a Droid phone now would cost me nearly $1000 in phone cost and fees for early plan changes, if I stay with Verizon. I will seriously consider my allegiance to Verizon when my contract expires in about 1.5 years. Until then I expect to be totally dissatisfied for the duration. Come on Verizon, show show compassion for your dedicated customers!!!!!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Sprint Won't Take My Money

They won't take it! I'll be headed to purchase an iPhone tomorrow, not because it's the phone I want, but because it's the only phone I can get.
Here's the situation:
I'm a young guy, and I've been using a phone on my parents family plan for years. It was time to sign up for a plan of my own and I figured why not grab the amazing Palm Pre at the same time? So I went to a Sprint store, filled out the paperwork, and everything seemed fine. Then I told them I wanted to use the phone number on my parents plan. They informed me that I would never get a Palm Pre with that phone number for the discounted price until my parents contract expired.
This wasn't an attempt to "upgrade early." My parents signed a contract for 2 lines, a received 1 free phone for doing so. They would keep these lines active and honor that contract in full. I wasn't trying to "split" off one line into a new account before the contract expired and still qualify for the Palm Pre for $200. I just wanted my old number on my new line and the people that currently had the number, my parents, had no problem with this.
I begged and pleaded with Sprint to let me own your phone. They agree that I qualify for the discount and were ready to give it to me. I passed their credit check. I had authorization from the account holder, standing right beside me, to give me that phone number. They just wouldn't do it.
The only way they'll let me have both the phone and the number is if my Parents cancel their contract early. Or, if I pay the full price of the phone. They would rather lose me as a customer for life and 2 other 10-year customers along with me, rather than change a phone number.
This is a company you have partenered with to make money literally refusing to sell your phone to me. I can't believe that this was the intent of your arrangement with Sprint.
I hope someone considers experiences like mine when you decide whether to open up the phone to other carriers.
Unfortunately, I'll be stuck on th front end of an AT&T contract with a new iPhone in my pocket by the time that comes to pass :/
Sorry Palm, I tried!
Post relates to: Pre p100eww (Sprint)

I've read that Sprint has some customer support specialists whose job it is to retain good customers, and they can "fix" situations that appear hopeless in the store. I don't remember reading how you reach the retentions department, but you Google around, you might find the answer to that. Whatever you decide, enjoy the experience of getting your own bill.

Is there anyway to take a downloaded app from one computer and put it on another without rebuying it. I have a macbook that I bought the new iMovie and iPhoto on, but I would rather it be on my iMac. So is there anyway I can change it?

Is there anyway to take a downloaded app from one computer and put it on another without rebuying it. I have a macbook that I bought the new iMovie and iPhoto on, but I would rather it be on my iMac. So is there anyway I can change it? I thought that if I bought it the apps on my macbook, they would be avaliable on my imac like the mobile devices operate. The macbook has 10.6.8 cause its a older model and I think lion would slow it down. Any help??

Just redownload it on the other computer by logging into the App Store with the same Apple ID you used to purchase it.

Lose a customer over allowing to upgrade??

I am a long time Verizon customer (~15 years). I recently received several offers from AT&T, Cox (my TV, Internet & land-line phone provider) and Sprint to switch to them and receive a free Smart phone and $200. The $200 would cover the cancellation fee from Verizon. My upgrade date is Dec, 2011.
When I contacted customer service (and provided all the above information), I was denied an upgrade at the upgrade price, but could upgrade a full phone price. So they are basically saying that they'd rather lose me as a customer, than permit me to upgrade early??
What gives??!!!

tentoes wrote:
I am a long time Verizon customer (~15 years). I recently received several offers from AT&T, Cox (my TV, Internet & land-line phone provider) and Sprint to switch to them and receive a free Smart phone and $200. The $200 would cover the cancellation fee from Verizon. My upgrade date is Dec, 2011.
When I contacted customer service (and provided all the above information), I was denied an upgrade at the upgrade price, but could upgrade a full phone price. So they are basically saying that they'd rather lose me as a customer, than permit me to upgrade early??
What gives??!!!
You already received a discounted phone for this contract, why should they provide you with another? So ATT and Sprint will give you a credit to swith service. Imagine that. Have you looked on their message boards to see if their customers have the same problem getting early upgrades with them? Here's a hint, if you do then you will find out that they also don't pull forward upgrades. The grass always seem greener on the other side, but what ATT, Sprint and others are willing to do to take customer share away from Verizon is not what they will do to maintain their own customer base. Sprint loses customer share every quarter even though they have the lowest prices. I don't know about you, but that sure makes me wonder.

Verizon Complaint - Harassment, Lack of Customer Service, No Loyalty

After searching long and hard, it appears that there is no place to lodge a formal complaint against Verizon. I saw where an individual was told by a Verizon rep the place to file such complaints is right here in the forums. This seems to be an ineffective place to make such statements. With that said, I write this post with little expectation of satisfaction in remedying the complaint. In fact, I believe that the lack of a formal complaint channel points to the company's unwillingness to address key business points, such as customer satisfaction. Consider this post an indication of one such dissatisfied customer.
As background, I have been a steady Verizon customer for about 12 years (give or take a year). In that time, I have re-signed my contract several times, purchased numerous phones, and have been timely in my payments. I seem to recall even being given a Verizon VIP status which gave me a discount on phone accessories. The fact that most people reading this will have never heard of the Verizon VIP status points to how long I've been with Verizon. My first Verizon phone was the Motorola V60i - top of the line at the time.
Recently the credit card I have on file for auto payment expired. I knew it was going to expire and updated the account with a new card as soon as it came in. Apparently this update did not stick. About two weeks ago, my wife began getting phone calls from Verizon. Each time they called it would be from a different out of region phone number. Each time an automated voice would leave a message about "changes to the account". The calls increased to about 5 per day with several text messages throughout. The first red flag is that her line is a secondary number, whereas mine is the primary. If there was a legitimate change to the account the assumption is that Verizon would call the primary account holder. They did not.
This continued for about a week. The calls and the texts would come during working hours and into the night. I called one of the numbers back. After pressing # to do this and # to do that, I was given a choice. Press 1 to make a payment to the account or press 2 if you have already paid this bill or are planning to pay this bill immediately. Since I had already paid the bill, I pressed 2. The next automated message I received said that they would be expecting my payment within 7 days and the system would be updated to reflect I had made this agreement. Failure to pay the bill would cause an interruption in my service.
My problems-
1. Verizon should not call a secondary number to discuss the bill. Luckily the secondary number was my wife's. What if it had been a teenaged child?
2. Verizon should not engage in such harassing techniques. I have been a loyal customer for over a decade. A simple phone call from a human and I would have happily explained I did update the card, and then paid immediately. It went too far for no reason.
3. As a customer, I should have quick access to a customer rep or another avenue, such as a dissatisfaction form in My Verizon, to outline this in a more conducive manner than simply throwing it into a pile of other forum posts with no sense of direction or expectation of satisfaction.
It is for all these reasons that I am dissatisfied with Verizon currently. I am not currently under contract and I am shopping for another provider. While I'm sure many of my complaints will be found in the other provider, at least I have the satisfaction of taking my dollars to a company that will treat me like a number on a page instead of the misconception that customer loyalty still meant anything. Again, I am not expecting any followup from Verizon, but you have my phone number if you would like to discuss this. After all, a simple call from a human in the first place would have corrected this.
My question to the rest of the forum is, "Am I the only one in this boat?"

JonathanK_VZW,
First, thank you for taking the time to respond to my statement. I appreciate that you took the time to do so.
However, I don't think that your response addresses my concerns. I thought I had paid the bill as explained above. Your financial department acted in a harassing manner by contacting a secondary phone number on my account. Not once did anyone or any automated communication contact my number, the primary account holder. The calls were as many as 5 in a day with several text messages. The voice messages, when one was left, and the text messages simply stated there had been changes made to the account - hardly helpful information. In fact, the limited statement was so cryptic that they were originally dismissed as being spam - a reasonable conclusion considering the amount of spam messages Verizon customers receive concerning "changes to the account".
Luckily, the secondary number your financial department decided to contact was my wife's number. Had it been a child's phone this complaint would have a completely different tone. However, any number of other customers may not be so fortunate. You stated " financial services may try to reach you on an alternate line or a contact number we have on file" as an explanation of this practice. That answer only makes sense if you attempted the primary account holder first. You did not. Not one instance.
You mentioned that the volume of your customers prevents you from giving each one personalized service. I realize Verizon must have an enormous customer base and the sheer volume creates complications that I have not yet considered. May I suggest you make a special effort to show personal customer support to long term customers with an established track record of timely payments and patronage - such as myself. The silver lining for Verizon is that your current solution to your customer load crisis - harassing phone calls, ineffective automated services, etc. - may self-correct your problem. More and more folks will take their wallets elsewhere and you may find that managing effective customer service becomes a simpler task.
Again, JonathanK_VZW, I do want to thank you for taking the time to respond. That is sincere. I did not expect Verizon to respond. I would like my concerns to be passed to your supervisors and then to their supervisors. I believe my points are valid criticisms of Verizon's current customer services. I realize that customer service is traditionally a difficult role as it is the department the angry, screaming, crazies contact to vent. I hope the simple measure by which I've responded shows that is not the case here - that the criticisms point to terrible service and any industry that values its customers would want to at least address the key points therein.
To the supervisors:
Any productive organization has to develop strategies that manage the work load while maintaining quality. Those strategies must be reevaluated from time to time to measure effectiveness and quality. This message points to one of those times. Effectiveness and quality are lacking. It is time to develop a new strategy - a working strategy. Your customers would appreciate it.

VERIZON IS QUICK TO TAKE YOUR MONEY BUT NOT GIVE IT BACK

I ordered 3 phones on 1/30/2015 (2 used Samsung Galaxy S4's and a new Samsung Galaxy s5) I had to place each order separately due to each one being on the prepaid plan. After I placed the second order for the S5, I received a call from verizon's fraud department telling me to call them back. I call them back and the guy had no clue what I was talking about and couldn't find the order so he placed the order again over the phone. Finished that call then I got an e-mail with order number (again from the fraud dept) telling me to call back.... call back a second time and the girl found the first Internet order and put it thru so I asked her if she could cancel the other order I had placed and she said yes and I wouldn't be charged. WELL AFTER THAT I WAS CHARGED FOR 2 S5'S (AROUND $700 EACH). I DIDN'T WORRY AT FIRST BECAUSE THAT CANCELED ORDER CHARGE SET PENDING IN MY BANK FOR A FEW DAYS BUT THEN WENT THRU. I CALLED VERIZON THAT NIGHT THEY TOLD ME THEY HADN'T CHARGED ME AND I WOULD NEED TO FAX A COPY OF MY BANK STATEMENT SO I DID. I CALL THE NEXT MORNING AND WAS SWITCHED FROM PERSON TO PERSON FOR OVER AN HOUR AND ALL THEY CAN TELL ME NOW IS IT LOOKS LIKE THEY DID TAKE THE MONEY AND NO ORDER WAS SENT OUT. I HAVE NO CLUE ON WHAT TO DO NOW BECAUSE THE CUSTOMER SERVICE OVER THE PHONE WAS NO HELP AND I JUST CHECKED THE ORDER NUMBER THAT WAS SUPPOSE TO BE CANCELED AND IT SAYS THE ORDER IS PENDING. I WANT MY MONEY BACK BUT AGAIN I DON'T KNOW HOW TO GO ABOUT THIS SINCE EVERY OPERATOR I TALKED TO THE LAST TIME TOLD ME THAT WASN'T THEIR DEPARTMENT. I WENT FROM PHONE SALES, TO PRE-PAID, FRAUD, CORE DEPT AND BACK AROUND AGAIN. I NEED MY $700 BACK!

Dispute the charge with your bank.

How to lose a customer!

Hello Best Buy and hello mods,
I'd like to spend a moment and speak my thoughts here in the forums so you will not make the same mistakes in the future.
You're recent and still ongoing promotion for the buy one get one free 3DS game is a giant mess.
-nothing in the circular mentions that it's limited quantities
-after 2 days at most, games were sold out in store and online.
-no stores in my area received any restock
-your policy clearly states rain checks may be given to any unavailable product.
-You cannot pick and chose which stores give rain checks and which stores do not. Best buy is all connected under one corporate umbrella, so adhere to your corporate policies as they are stated in black and white print!
-tomorrow all games will be in stock which makes it look bad on your part!
This is one fine way to lose a customer who is an elite member who spends thousands a year in your store.
Thanks best buy!
Have a great day,

Hello TheOpusFuller,
I’m not much of a gamer, but even I was tempted to get involved with this promotion and buy a 3DS. However, I had no idea the games would sell as fast as they did and was quite surprised when I found out that I wasn’t able to get a few of the games I wanted. I truly understand your frustration and I do apologize for any inconvenience caused.
Best Buy does make an effort to procure as much inventory as possible for these promotions; however, sometimes the demand is higher than anticipated! While BestBuy.com does not offer rain checks for products sold online, they may be offered at a store’s discretion.
With that in mind, I'd be glad to partner with you to find a solution. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I have lost all my music on my itunes library. These were not purchased items from itunes, just CDs i had imported, so I could reimport them, but would rather not do that.

I have recently lost all my itunes library. All the CD's were imported, but I would rather not go through the laborious technique of downloading them on to my computer again. I have tried all sorts of methods to restore my library, and have now given up. I have deleted itunes completely from my computer, and reinstalled the program.
I have now bought itunes match.
Unfortunately, I now realise that I will lose all the music on my phone if I use itunes match. So, is there any way of transferring the music on my iphone back to itunes?
Can anybody help?
Thanks.

Hey xxCreepyFiaxx,
First, I would try the following suggested steps for when you don't see content in iTunes after updating:
Quit iTunes.
Download and install the latest version of iTunes.
Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:
Mac OS X
/Users/username/Music/iTunes/
Microsoft Windows Windows XP and Windows 2000
\Documents and Settings\username\My Documents\My Music\iTunes\
Microsoft Windows Windows Vista and Windows 7
\Users\username\Music\iTunes\
Drag the iTunes Library file from the above location to the Desktop.
Open the Previous iTunes Libraries folder in the iTunes folder.
Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
Drag this file to the iTunes folder (the enclosing folder).
Rename this file to iTunes Library.
Open iTunes.
You should now see your missing content in iTunes.
via: No content shows up in iTunes after updating
http://support.apple.com/kb/TS1967
If that doesn't resolve the issue, then I'd go through the steps in here:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Have a good one,
Delgadoh

Does anyone know if Apple are planning on releasing a new version of the iPad in 2013? I want to buy one, but would rather wait to get the latest one if they are planning on a release of a newer version later this year.

BEFORE JUST REJECTING MY QUERY, AS A POTENTIALLY NEW CUSTOMER I WOULD APPRECIATE SOME FORM OF AN ANSWER!!
I want to buy an iPad (my first one), but would rather wait a couple of months to get the latest one if they are planning on a release of a newer version later this year. I certainly cannot afford to buy one now and then update when a newer model comes out, especially if it's released only a couple of months from now.

The latest one came out just 4 months ago. Doubt one is coming out soon.
There are always going to be people who are one day out of their return period when a new device comes out, and that's just that. No one can predict. And we are all just users here who would have no idea. But I would get an iPad now given the last one came out four months ago.

HT4060 Ipad 3 Fresh out of the box today, simply does not charge. Thoughts? (other than take it back to apple)

Ipad 3 Fresh out of the box today, simply does not charge. Thoughts? (other than take it back to apple)

If it is just out of the box, I would take it straight back to Apple and ask them to fix it.
Why should you have to mess around with fixing a device?
Allan

My shortcut keys on CS6 are gone. I get a message to reinstall CS6. I would rather not go through the hell of getting the license key for Adobe. Any options?

I get the message that my shortcut keys have gone missing.... And the message says to reinstall Photoshop CS6. I would rather burn my arms off than go through the hell of reinstall with Adobe's horrible licensing process. Please help me avoid this! I tried system restore on my Windows PC to no avail. Any solutions or downloads I might try?
Thanks for any help.
John

Not sure what you mean when you say "Adobe's horrible licensing process". If you have a valid license key code you type it in and you are done. The program, licensing system, checks that key against the online system and if it is valid and not installed on more than 2 computers at the same time you don't have to do anything else.
If the version of CS6 you are using is an Upgrade version then you will need to type in a valid license key from a qualified previous version. Again once that is done and it is checked against the online license system you are done.
As to your problem with the shortcut keys going away I "Think" that is a problem with your computer more than with Photoshop. Some how the file that holds the default and user edited keyboard shortcuts has become corrupted or you have somehow deleted it. If it became corrupted that is a Sure Sign you have a hardware problem. More than likely some type of hard drive problem, the drive might be on it's last legs, it is failing and will need to be replaced.
One thing I suggest you do from this point forward is make regular backups of your complete system. Like doing it every week if not more. That way when, NOT IF, you have similar problem you can restore your system from the most current backup. And if it is a hardware failure, like the drive going bad, you can restore your system to that state once the hardware problem is fixed.
If you do have a hardware problem, like the hard drive is dying, reinstalling PS won't stop it from happening again.

Would like to Update customer relation ship (KNVP )

Customer data (sold to / ship to / customer group) is there in KNA1 table but relation ship is missing.
I would like to import customer relation ship (like ZG/WE for PARVW) in KNVP table, please suggest the API . I tried CUSTOMER_UPDATE but got error.
Edited by: Rahul Misra on Jun 24, 2009 1:58 PM

The FM CUSTOMER_INSERT is an update task function module, this FM is called by standard report along with other such modules after every check has been performed, it does nothing more than direct database update and MUST not be used in custiomer reports.
Look at thread BAPI for Customer Create, for [Alain Bacchi|https://forums.sdn.sap.com/profile.jspa?userID=3564066] answer.
Regards,
Raymond

I've got FF ver 5. Love it . Took long time to "master it". If I download to ver 6 can I "fall back" to ver 5 if I decide i would rather not move to ver 6?

As I asked in my question about "falling back" to ver 5 of FF. What if I download to ver 6 and decide I would rather remain with Firefox ver 5. In other words if I try the newest version of FF (6) and find it to much of a difference can I re-download FF v. 5? I'm kind of set with my current version and don't like the idea of changing to a newer version unless I have a fallback option.
I will be waiting your answer. thanks---Ed R.

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
Trash the current Firefox application to do a clean reinstall.
Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Good morning, i would like to know how to take pictures from iphoto and put them in a folder on desktop

Good morning: would like to know how to take pictures from my iphoto and put them in a folder on my desktop

To take photos from iPhoto and put them onto a folder on Desktop, first create a folder on Desktop. Right-click on Desktop and create a new folder.
Then, open iPhoto, and you have two ways to export photos:
1. Select the photos you want to copy to Desktop with Command key (or go to Edit menu > Select All, if you want to copy all photos), and then, drag them to the folder on Desktop.
2. Select the photos you want to copy to Desktop with Command key, go to File menu > Export, and follow the steps.
You can choose the one you prefer

Verizon would rather lose a customer than take my money

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