Video cannot be played

I just got the Charge this week and although I am able to record a video, I can't play any videos.  This includes footage I've shot myself using the phone's camera as well as HBO or YouTube.  I'm wondering if anyone else has had a similar problem?  It's very frustrating!!  I'll likely go into the Verizon store tomorrow if I get a moment but was curious to know if I was the only one having this problem.

If you are having problems playing all videos including the ones you recorded on your phone, it is most likely a glitch with the handset.  What have you tried to fix it already?  Have you tried a master reset?  A soft reset? Let us know if your issue was resolved by going into the store as well. 
Thanks for posting!

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