Video within app is displayed black after update to iOS7.

We have a customer in Germany that can no longer see video in our app after updating to i0S7. Audio plays fine, but the screen is black. I installed the app on my iOS7 iPhone here in the states, and it works fine.
We've tried a couple things with no success:
Uninstall/Re-install both from the phone and iTunes.
Restrictions are set to Off
He has the same problem with his iPad2. Any suggestions?

BCD_Support wrote:
We have a customer in Germany that can no longer see video in our app after updating to i0S7. Audio plays fine, but the screen is black. I installed the app on my iOS7 iPhone here in the states, and it works fine.
We've tried a couple things with no success:
Uninstall/Re-install both from the phone and iTunes.
Restrictions are set to Off
He has the same problem with his iPad2. Any suggestions?
Which video player dose the app use (example: Flash Player)?

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