Viewing Bill Online

I am unable to view my bill online, I can see my data usage and pay for my bill but an unable to open and look at the full bill. I have read other forums that say to go to your home and click on the view/print bill but I do not have that as an option. Please help.

LIONEL0220,
Good morning! I edited out your phone number to protect your privacy. You can see the current text details by clicking 'View Usage' under the 'I want to' section below the picture of your phone. If you wish to see the text details from previous months, click 'View Bill', then see Messaging under the 'Usage Details' tab.
I hope this helps. Have a great day!
AdamE_VZW
Follow us on Twitter @VZWSupport

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Can not view bill online or on app for over 3 months!

I have not been able to view mmy bill online or through my fios app for over 3 months now.
I am enrolled in auto-pay, but I do not get paper statements, so I can never see my charges before my bill is paid.
What is going on??? This is ridiculous!

Hi laubee,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

(UK) unable to view bill online at o2.co.uk

hi all - excellent news on the reduced tariffs for the uk
however i cannot view my bill online and an email back from o2 tell me it is unavailable to view, wait for it, ON A MAC!!!
no kidding - has anyone found a workaround - we don't have a pc in the house and it seems madness to sell the iphone and have the bill unviewable on the very company that make it!!!
any ideas/workarounds? - i don't have another OS to dual boot
help always appreciated
dc/uk

John Pritchard wrote:
The Mac (and OSX) generally keeps itself clean (I see you have new 2.8 iMac) but I use Onyx which brings a whole load of housekeeping operations together.
See http://www.titanium.free.fr/pgs2/english/onyx_leopard.html
Hi John,
I wasn't aware of Onyx, though looking at it just now, it seems quite useful. But as you say, given that the Mac does a pretty good job of hygiene, what are the specific advantages of using it in your experience? Also, as it's not strictly an Apple product, any chance of doing more harm than good?
Cheers.

Never been able to view bill online: "Sorry! We're...

Hi everyone,
Has anyone ever been stuck with the following message when logged into the bill section of MyBT for any length of time:
"Sorry! We're not able to show your bill and usage details at the moment as the website is undergoing maintenance. Please try again later."
Since the account was created in June 2013 I have never been able to view the bill. The information for the "My Products" is also incorrect, it shows I only have unlimited weekend calls, even though I upgraded over the phone to free evenings in June 2013. However, I did recently have TV added, and this has shown up as a "product".
Before people start thinking this could be a problem at my end, please understand the following: I have another BT account on the same user login, so I can switch between them using the dropdown box and the bill for the other account shows just fine. I have also tried logging in on different computers, on different browsers. I have even gone as far as to create new login's and add my BT account to them, but to no avail.
I do currently have a ticket open for this but it's been open since mid July! I have shown them screen shots, etc, but they seem unable to do anything which deviates from a simple flowchart. I have been on the phone to BT for hours, which usually ends with the other person demanding I hang up as they cannot sort the problem (I.E. They have no actual problem solving knowledge) and if they don't end the call it will look bad on their metrics!
Wow, so if BT cannot solve it, they hang up. This was after the usual "We have reset your line, please wait 24 hours for it to stabilise.", as if this could magically make my bill appear.
It's a really worry that I have been unable to see what BT are charging me for, there have been a number of other big issues which have mainly been dealt with (E.G. BT creating new accounts for me rather than move my account to new house, double-charging line rental saver, etc). So I have no idea if I am currently being charged the correct amount.
For reference, I have attached a photo of my account below:

Perhaps one of the hits returned on a google search "setting up iis server" will help: https://www.google.com/search?q=setting+up+iis+server&ie=utf-8&oe=utf-8&aq=t&rls=org.mozil la:en-US:official&client=firefox-a.
I sympathize, as I had a lot of trouble trying to set up a localhost server on a Win8 computer. Experienced many false starts. Finally got it working to the extent I could actually work on a WP site locally, but the set up is still weird in that when I uploaded all the new files to make them live, nothing updated. Ended up making all the changes again to the live site.
Chris

URGENT: Unable to view Bill

Hello, I have been trying to view my bill online for the last four days. Every time I log in and go to My Verizon > View Bill, I get the following message: "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." I have tried on three different browsers on four different devices. I have also cleared cache on all of them. I am starting to think that this is issue is no longer my problem but Verizon's problem. I have systematically gone through step by step to make sure that there was not a problem on my end. To try to fix this, I went to the online chat support. They were unable to send me my bill and sent a ticket which I still have not recieved email confirmation for (three days ago). I then tried calling and played ping-pong between the e-support and billing-support. Neither department knew whose responsibility this was. The billing department was also unable to simply email me a .pdf version of my bill. I have tried to be patient and to fix this issue in multiple different ways and to seek help via phone and chat, I am now out of options. My entire life is being held up by not having my bill because I need to prove my residency at my apratment and the internet bill is the only utility bill that is under my name. Can Verizon please look into my account, I guarantee there is some sort of permission issue or something that is not allowing me to see my bill. I have done a lot of searching online and I don't seem to be the only person suffering from this. If I do not get word back soon, I will be forced to cancel my service with Verizon because I absolutely need to prove my residency for an insurance policy at work and there is a hard deadline that is rapdily approaching. Thank you.

Hi JoshM,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

View bill option

I wanted to get an excel file of my itemised call log - no problem with the most recent bill - I got it through the view bill option. However the view bill option is not shown for the previous bill - is it possible to make it available or to get the excel file some other way.

I would like this also.
Before the online billing changes, you used to be able to download a .csv file of all calls made alongside the pdf of the bill for several previous quarters (don't remember how many, but at a guess probably at least the last four).
I can download itemised calls for the last bill on the "What you used" page of "Your Latest Bill". That's fine, but I want to see itemised calls for the bill I got in February of this year.
I don't know why this facility was removed, but I'd like it back! (and reading other messages I'm not the only one).
Thanks.

You'll be able to view billing details for this ac...

Is there something wrong with the online accounts, or is it just me getting the message:
You'll be able to view billing details for this account within 48 hours.
If you can't see them after 48 hours, please use a different log-in or create a new profile.
Solved!
Go to Solution.

Looks like you're on your own minusdot
Did you get access to these ok now? If not let me know and I'll get on the case for you.
ta
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to view statement online

I am a new user, and have a bill for $255 due October 30th. I am puzzled why the website is so poorly designed that you cannot even view your statement. Please tell me where you hide this. Thanks.

Hi DeanZ!
I know it takes time to get used to every company's website and how it is set up. I assure you that viewing your bill from our website is quick and easy.
First, log in to your My Verizon online account using the Account Holder number.
From the homescreen, on the top right-hand corner, you will see a white box that says "View Bill." This box will not be visible unless you are logged in as the Account Holder. Click on that box and you will be able to view the bill. You can print the bill from there, and it will include all of the call details.
**Note** if you are a prepaid customer, you will not be able to see the bill. Prepaid customers do not receive billing statements.
I hope this information is helpful for you. Thanks and have a good day!

Cannot pay bill online anymore

I have not been able to pay my bill online since October. I get the following message:
Your bill summary is not available at this time.
To view your bill, please continue to the Billing and Payment page.
It also will not display my account number. When contacting online support, they also state that my account name has changed, but I can login with both account names now.
Can someone please contact me to assist fixing this?

You can add me to the list of people having this (and related issues)... and I'm glad to see I'm not alone here.
Note:   there has been a change in my User ID.   I think this one is showing up as ky331... but you'll probably find me in your database as END_ZONE.
I'd appreciate hearing from someone as well.
More details:
As best as I can describe the situation, it appears that my Billing (and equipment) Information has been DIS-associated from my online account.
I can successfully log-in online, using my user account END_ZONE .   But once I log in, no information (other than what I can see by clicking on the PROFILE tab) is available.
My welcome NAME is missing.
My account NUMBER is missing.
My BILL and BILLING INFORMATION is missing:   I cannot access any bills, NOR CAN I PAY ANYTHING via my online account!
My EQUIPMENT and SERVICES (TV, set-top boxes, modem, calling) are all missing.
As such, I cannot access my DVR (online) to see what's been recorded, what's scheduled to be recorded, and to program additional shows.
It is just the ONLINE account access that's the issue... all of the equipment is working properly in the house.
Tech Support said they can find nothing wrong at their end... that the problem looks like a billing issue.
The issue was supposed to be escalated to the appropriate party, and I was told someone would contact me to either work things out, or to confirm with me that it had been fixed.   No one contacted me.... and as best as I can determine, the last two service requests that I made are now showing as closed/resolved.   That is NOT the case.
I have a bad case of laryngitis at the moment, otherwise, I would try calling again.
I am hoping that someone will be able to get to the bottom of this, and fix things expeditiously.

I can not see my latest bill online

Hi,
I need some help because I can't view my bill online.
I would like if someone is able to solve out this problem as soon as possible.
(I have already called up BT and operator could not help, and suggested to call up later???)
Thank you
C.

Hi ceciliab,
Welcome to the forum.
The Chat team will be able to get this sorted for you, click on the banner at the top of the "Bills & Call Packages" forum page and you'll be able to chat to them about it.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to view pay online-again

still unable to view/pay online after many months. Have spent dozens of hours getting run around by tech support and billing. Worst service ever. Just want to be able to pay my bill every month without continuos hassle and waste of my time, threats of service disconnect or additional charges because your system is faulty. Please find a way to provide the online bill pay service that you claim to offer.

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

Had the same problem. Here's how I sorted it out, not including yelling at my PC or ranting in my own thread (that's optional): First you want to delete your saved payment option. If you try this and it does not delete, log out and back in. It should be gone. Now re-enter your payment option (credit card number or whatever you are using) and if it asks if you want to save the data for future use, make sure you give it a nickname that doesn't include any special characters. Hope this works for you!

Is it possible to block a number in iOS 6 but the same iphone number could be viewed as online on whatsapp application in the blocked device?

Is it possible to block a number in iOS 6 but the same iphone number could be viewed as online on whatsapp application in the blocked device?

Hi ChrisJ4203,
I see you didn't comment on editing the numbers in the keypad, I believe you have that problem too but you forgot to click "I have this question too".
By the way I've sent a couple feedback messages to Apple already and thanks for reminding me, I guess I'll have to be doing that more often.
Enjoy your day

Preview is saving all files viewed while online

I am having several problems with Preview because it saves every single file I view while online, and while conducting research, this ends up being literally hundred of .pdfs some days. How do I turn off this automatic save function? Is it just a glitch in the system or is their a setting somewhere that can be adjusted? It is also saving the files in a folder which it should not be saving them in, but I cannot figure out to change the default folder for this automatic saving that should not be taking place. I have tried changing my default folder in Preferences for both Firefox and Safari, but it does not seem to have any effect on this automatic saving.
If I can't get this to stop, then I need to make Adobe Acrobat my default viewer. I have tried going into the Preferences of Firefox and Safari, but I still keep getting Preview popping up when I try to view .pdfs.
I am using Firefox verison 2.0.0.14 and Safari 3.1.1
Any suggestions would be greatly appreciated.

You don't want to view them in Preview or Acrobat either one, that requires downloading them, but...
http://www.macosxhints.com/article.php?story=20030325010528818
Of course you can configure Acrobat 7/8 to view them online if you wish...
http://kb.adobe.com/selfservice/viewContent.do?externalId=331040
http://kb.adobe.com/selfservice/viewContent.do?externalId=333545

Trying to pay bill online

i have been trying for 3 weeks to pay my bill online and it keeps saying tech dificulities
is that an ETA as to when that will be resolved?

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Viewing Bill Online

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