VISA "Find" not seeing COM port but Win7 sees it

Allo.  I'm trying to communicate via virtual com ports with a device with an FTDI chip.  The device with the FTDI chip has both a USB type B port as well as a 9 pin dsub port, and I need to verify both ports work.
I'm using a laptop with Windows 7 and my program is in LV 2010.  I have a Sabrent USB to serial cable to test the dsub port, and a standard USB cable to test the other port.  I've installed the latest FTDI drivers and when I plug in both cables and look under Windows Device Manager, I will see both of them under unique COM port settings (usually COM4 and COM 5).  So Windows sees and recognizes both virtual COM ports, and no yellow warnings.
However when I run the "VISA Find" function in LabView, it only sees COM5 (the Sabrent serial cable) but not the COM port using the USB type B cable.  I send the results of the "VISA find" to a display and it will show other ports, like the parallel port, so I know it's seeing more than one port.
Any ideas why Windows can see the two COM ports but the "VISA Find" function can only see one?  My guess is there's something with the FTDI driver set up.
Amateur programmer for over 10 years!

Yes, but its not for the faint of heart!
You can probably do what you want by using the refresh "F5" in MAX or add this token
[VISA-CONFIG]
ShowRegisteredDevOnly = 0 
to C:\ProgramData\National Instruments\NIvisa\visaconfig.ini
Another thing to try is to recover the unused COM Port numbers each time you change the device.  By default Windows will "Save" those previously connected COM port numbers an if it sees the device again it will re-assign the old number.  This means that the COM number keeps getting larger and larger.  At some point the PC's BIOS will say that's rediculous and you will experience trouble.
Programatically you could call
C:\Program Files\National Instruments\NI-Serial\NiPortConfig.exe to launch the same utility.  there is probably even and unpublished switch to click just that one big button for you but I can't find it.
It looks like you may be running into some part of this known issue
Jeff

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