Voicemail charges?

I love the visual voicemail.. DO get charged airtime whe I play the mesages from the phone?

If you call and check your voice mail, like on any phone other than the iPhone, your response is correct and it is the same no matter which carrier you use.
If you are checking your VVM it is not on the server, it is on your iPhone and no connection is made with the network so how would they measure how much time you spent listening to your mail?
Please cut the AT&T people some slack and realize that the iPhone is a new thing for them too and they are using their CRM to get stock answers that apply to the 100 other phones that use the network. And of course we don't know exactly what you asked them. If it was, "Do I get charged for checking my voice mail", then the answer would be yes. If it was "Do I get charged for checking my Visual Voice Mail on my iPhone," it would be no.

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Confused with all the talk on "International Roaming"

I am going to India , I want to use the iphone as an Internet device only like "Touch" ( that too Not over EDGE). I don't want to make Calls , i don't want to check my voice mail .I don't want to receive any calls
All I want is to use it as a Internet device that too on WIFI ( basically my Home WIFI)
I will have a local phone and VOIP Phone for everything else.
Is my Only Option Removing the SIM ?

You are absolutely correct.
Turning Data Roaming off turns off all DATA access while roaming. It is off by default.
BUT -- it does not change your phone service, which will still connect to a new network when you are internationally roaming. It also includes text messaging (which runs on the phone access, not data access network) and and voice mail.
In short:
If you want your phone, but no data access unless it is WiFi turn Data Roaming Off in your network settings. You will get phone, text, and voicemail, charged at international rates unless you have a discounted international plan,
If you want neither your phone or your data access while roaming but still want wifi, the only choice you have is to take out your SIM card.
If you do not want phone, data, or wifi, then turn on Airport Mode, which disables all of them (Note that you will have to put it back in airport mode every time you reset your iPhone)
You do, however, have all those add-per-month options you can put on to greatly discount minimal use of data while roaming -- see the international page for those things. You can cancel them after you return from the trip. Basic one-month charges will apply wether or not you use up all your data allotments.
One more note: if you have no international roaming provisioned on your account, you will not have to worry about any international network nor data connection. You can check that from ATT. For new users, that is turned off by default until you have been an ATT user for at least 3 billing cycles, and request it to be added. It requires an additional credit check through ATT International Provisioning before it is even activated on your account.
Not knowing what situation the OP is in, there are several options as outlined above.

How do you get charge for visual voicemail?

After reading a couple of post and being completely confused by them I tried an experiment. I turn airplane mode on and then proceed to check my voicemail from earlier.
The voicemail played without me connecting to AT$T. So this verifies that the actual voicemail is someone being pushed over to your phone. WHich explains why you can now play the voicemail in any order. (it's like playing songs like your ipod basically)
So then here's the question: DO we still get charged for listening to the message itself?
ON a traditional cell phone everytime you listen to a voicemail message you lose airtime according to how long you listen to that message. No with the iphone things are different. Voicemails are storage on the handset and not located at at&t.
Based on what i am reading there are two parts to the visual voicemail. 1.) the actual service that is "pushing" the voice messages to the iphone and 2.) listening to the messages
Since the message is already on the iphone there is no way for at&t track how many times or how long you've been listening to your voicemail.
So 2 things can happen. 1.) the visual voicemail plan actually covers the whole thing. Listening to messages on the phone and the service that does the pushing.
or 2.) as someone earlier posted, you still get charged for voicemail. It's charged before it's been pushed to your phone. So if X calls me and leaves me a 5 minute message, i will lose 5 minutes of airtime before before i even had a change to check the message.
NOw if number is true then that would suck.
Can someone verify if this is true

you don't get charged per message.
There's a flat rate fee for the visual voicemail service that is included in the $20/month iPhone data plan.
The information gets sent via the Edge network to your phone, where it is stored until you delete it.

An extra charge for changing the number of rings before voicemail picks up??

After trying all the tips I could find about changing the number of rings it takes before the voice mail picks up (the 58#, trying access setup on the vm, changing it online, etc…), I finally called the customer support line. I was put on hold for a few minutes (not a problem) only to have the customer service person return to say that he cannot change it because I would have to pay for the "upgraded" voice mail that is not included in my plan (the plan I just signed up for last month). I find it absolutely absurd that moving the number of rings for vm from 4 to 6 justifies an added cost. If anyone knows the magic on how to do this for a line that is in the Dallas Ft Worth area, I would be very appreciative. As for the extra charge to adjust your own voice mail, you can draw your own conclusion on how fair that is...
And I don't buy that it is not as simple as it appears... if you can program the thing to pickup on three rings then you should be able to adjust the forwarding and vm to pick up on 6. i have never had this problem with any other carrier.

I called tech support, not customer service, and had my rings moved back a few so my answering machine would pick up first. Voicemail is for back up in case I don't answer call waiting.
It was free.

Droid Charge has no data roaming, bogus voicemail notification

Recently traveled and was unable to use any data services while 3 hrs from home in places where I know they have 3G or 4G, like Raleigh, Greensboro, Charlotte. My husband has a Droid Incredible and his phone had 3G the entire time. My new phone had 1x or nothing. Called Vz support and they had me switch to the CMDA instead of LTE auto switching. Made minimal difference. After I switched it, the phone randomly picked up a 3G signal, but hubby's phone kept his 3G Vz signal the whole time. Also, whenever my phone is rebooted, my voicemail notification comes up saying I have a voicemail message, dated Dec. 2004! But there is no message. Happens every time my phone turns back on. Very weird. Anyway, it really is annoying to have this nice phone and not be able to use Internet or get email when I am away from home.

Tammy, welcome to the club, not a great club to be in. I and many many like you (just google up the various forums) have the same situation as you except my wife has the Verizon Iphone and I've got the Charge. More times than I'd care to mention, I have no data and she has a solid 3G signal. She's getting fed up with my ongoing line "Honey, can I see your phone for a minute". Don't bother with master resets, battery pulls, going in and out of airplane mode, switching from LTE to CDMA, they all are short term (seconds, minutes?) solutions to a far more serious issue with either the hardware, the software, the towers of a combination of all of these. Unfortunately the latest OTA software update did little to nothing for this particular issue. It did solve the mobile hotspot issue, but for me it did nothing on the more important issue of data connectivity.
I don't expect this will be fixed until the 2nd gen 4G phones come out. This is an issue with ALL Verizon's 4G phones...bar none. I've seen it in my numerous trips to Verizon stores and playing with the LG, TBolt and Charge. In fact when I went to a Verizon store yesterday, it seemed the TBolt was faring worse. I'm sure Verizon knows they've got a serious issue here and I think there's only so much they can do given the hardware they're dealing with. The fact that the OTA software update was supposed to address this issue shows that Verizon knows the issue exists. In our area (Long Island), I can't imagine any Verizon store employee with a Charge or other 4G phone that hasn't experienced this themselves.
Such is the price for being on the cutting edge.

How do I turn of voicemail while in Australia, being charged and didn't know.

How do I stop phone calls from coming to my phone while in Australia as companies have been phoning me and then leaving messages, so when I have gone and had a look at my bill I have been charged £3 extra. However I was not made aware that this would happen while abroad when I swt my phone up for going abroad. I would like to now turn off my voicemail how even can not find an answer on how to do so while abroad without incurring an extra charge. Can someone please help.

Text VM OFF to 150. It may cost 40p but it's cheaper than VM.

Charged for checking voicemail remotely?

My wife is currently using the 0.99 prepaid daily plan. After browsing the other posts here, it appears she is not charged her daily access fee when she receives a call and does not answer it. If she checks her voicemail remotely (say from our home phone), does this trigger teh 0.99 usage fee?

I have the pre pay (not the monthly one) the daily prepay and I have the Core plan and pay 99 cents per call when used, I have been charged the 99 cents for answering my voice mail both by landline and cell. Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages. So if airtime appies to voice mail it will charge you 99 cents because it considered using air time.

Questions from a newbie (Voicemail and Charging)

I'm still getting used to my iPhone, but I've noticed that someone will call and if they leave a message, it won't show up on my phone until over an hour later. Why is this? Is there a way to fix it?
Is it bad to charge my iPhone every night even if it isn't dead? I'm so used to plugging in my phone at night that I never think about if it could be bad or not. Approximately, how long is the stand-by time supposed to be? Can anyone offer suggestions to conserve battery? I've changed my email settings to check for mail manually, but I still leave Wi-Fi on.

No idea for the voicemail.
Charging shouldn't have any effect (thanks to the type of batteries) when left on overnight. The only harm is if you leave it charging for like a month straight without using it. According to Apple, the standby time is up to 250 hours.
Well, Wi-Fi is large factor. Heck, even the ask to join network is a large factor. Safari also consumes a ton of battery. Auto-Brightness (and overall brightness) has some effect (not as much as wi-fi or safari, though).

I am heading to Mexico for a quick business trip, I only want to receive texts and make a call or two. What do I need to turn off to avoid ANY additional charges? Cellular Data/Data Roaming/MMS/visual voicemail? And should I turn wifi on and leave it on?

I am heading to Mexico for a quick business trip, I only want to receive texts and make a call or two. What do I need to turn off to avoid ANY additional charges? Cellular Data/Data Roaming/MMS/visual voicemail? And should I turn wifi on and leave it on?
I have a new Iphone 5s.

wifi is not something you can be charged for

HT1933 ITUNES CHARGED ME FOR THE SONGS APOLIGIZE I REICEVED IT, YOU ARE NOT ALONE I RECIEVED IT, VOICEMAIL ALERT I RECEIVED IT , THEY CHARGED ME FOR ANOTHER VOICEMAIL ALERT WHICH I DID NOT RECEIVE. I NEED MY REFUND I CALLED THE BANK.

WHICH I DID NOT RECEIVE. I NEED MY REFUND I CALLED THE BANK

I'm not entirely sure what you mean, but you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For future info, typing all in capitals is considered shouting, and may mean that people don't reply to your posts.

IPHONE 4 VISUAL VOICEMAIL

I have no problem with Verizon, but I really dislike the fact that they charge for visual voicemail. Is there anyway in knowing if VISUAL VOICEMAIL will be free for iPhone 4 users...I know its just 3 dollars but still every other carrier doesn't charge for this.

Although iPhone plan pricing has not been released, there is no reason to believe that it wouldn't be available for an additional charge.

Please help, Verizon is charging me for a returned device that came up as an empty box

Hello Everyone,
I have done all I could to right the wrong that Verizon is doing to myself and I'm sure others have experience this same issue that I'm going through. Back in April 2012, I was having issue with my phone overheating and losing charge quickly; so, I went to Verizon Wireless store and see what they could do about it. They offer to order me a certified like new replacement iphone 4s and I told them yes that will be good. A couple of days later, I received the replacement iphone. So I packed my defective iphone 4s and follow everything that was on the return instruction. I packaged it and used the smart post return label as was instructed on the paper. I went to my local USPS and dropped it off to their associate. I kept the tracking smart post label receipt; so, I could tracked it. On April 18, 2012 the phone was delivered and accepted at Ft Worth, Texas which is the Verizon Wireless warehouse. Two weeks later on May 2, 2012, I got a text msg stating that my account will be charge 500 dollars for unreturned device. I called customer service and spoke with a rep named Domenik. I asked him why was I getting charged this amount when the phone has been delivered and accepted on the 18th of April. He told me that the warehouse was slow and sometimes lazy to process it (if verizon doesn't believe me, i'm pretty sure they record this conversation call and I can ask them to play the recording of this call; so, they can hear that this was said to me). I didn't make a big deal about it as long as they are able to resolve this and take the charge of my account. Domenik proceeded to start a returned investigation form to their warehouse and gave me the form # 119072. He said that everything will be taken care of it. So, I asked again if there was anything I needed to do on my end and he said no. I took his word for it and just waited.
About couple of weeks later on May 30, 2012, right about the time I usually get my bill update from Verizon. I got the bill and it was large amount ($1,136). I called customer service again, to find out what is going on and why is my bill so high. I spoke with a rep named Gibelle and she told me that when the return investigation was done the box came with no phone. I was asking her how can that be? She was telling me that there was no phone and that I should contact their fraud department, which happened to be close by the time I called. The next day on May 31st, I spoke with a rep named Daniel who actually was helpful and polite. He took it a step further and see if he can look up the phone with the IMEI number. To verify it, I gave him the IMEI number from the original box of the iphone and it matches the one that is active since May 11 on a different Verizon Wireless account. So he tried to give me a credit pending for 849.99 which got denied since the box came as empty.
I called again to follow up and ask why are they denying it. I spoke with this rep named Aliyah, who was very rude and didn't belong in the customer service field. She wasn't very helpful and from the sound of her tone, she was suggesting if i were you I would file a police claim and telling me that this out of their hand. So I asked if I could talk to her supervisor; a moment later after being on hold, I spoke with a supervisor named Ken. I explained my situation to him and he says that he understands and that he'll open up a fraud case with their fraud department and he'll follow up with me after about 24-48 hours.
From what I have experience so far; I didn't want to rely on any Verizon employee. So I called the customer service and asked to be transferred to their fraud department. I was able to get in touch with someone in the Fraud department and get a case started. I was told it would take 3-5 business days to follow up from the date it was open (June 3, 2012). I waited after 5 business days and heard nothing. I called directly the Fraud department that following Saturday and spoke with a rep named Shannon, he told me that it looks like my case hasn't even been looked into but he said that'll he would be able to transfer me to someone who can have access to more information regarding my case. So I spent about an hour on hold, and I ended with him again and he said that they were short on staff on the weekened and experiencing high volume calls. He suggested I call back later and try again. I called back several hours later and spoke with Rob. He told me the same thing that I would need to call back and talk to someone who has more access to this case. So, he recommended I call back on Monday. That following Monday, I called back and got a very unhelpful and rude ( right from the very beginning) rep named Aneth. She was telling me do you have the return receipt and told me that without it they can't do anything. This was completely something different from others have been telling me when I started this case. So I told her, no one has told me that this required in ordered to start this investigation case. I asked to be transferred to a different rep that is willing and knowledgeable about what they're doing. I was then transferred to this rep named Leean and tried to help me. I told her my situation and everything that I have done my end. She asked to file a claim with my local USPS and FedEx. I told her I have done that already and there were nothing that both USPS and FedEx can do for me. USPS have said that it was a prepaid label and I wouldn't be able to file a claim and that I wasn't the recipient. She ended up telling me that I would need to get USPS and FedEx to contact them and that they would speak on my behalf regarding this case. So that night, I called FedEx again and see what they can do about the starting a claim case and calling Verizon. I spoke with a FedEx rep named Jim and he told me that they won't be able to do anything; since, it was a smart post return label. At this point, I'm running out of options that I can do on my end to resolve this issue. I went to my local Verizon Wireless store and ask to see if they can help me with this issue. I was told to file a police report. So, I finally filed a police report at my local police station. The police officer gave me the case number and will see if anything can be done about this. The police officer even said I hope they're not charging you for this and I said, "yep verizon is actually charging me for 850 for this". He was surprised when he heard that.
Today, I just a voicemail from the Fraud department stating that this investigation has concluded and that it wasn't fraud and nothing can be done about my issue. My bill is about to be due on June 20th, and I told the customer service rep and the reps from the fraud department that I will continue to pay my normal monthly bill but I won't pay the 850 dollars.
I ask and beg anyone out there who has experience this same issue as myself or who is going through the same; for information or help on how to get this resolve. I feel like verizon is giving me the run around and shafting me big time. I have been a Verizon wireless customer service since my freshman year of college and I don't want to leave Verizon. They have been good to me the past 10 years and have gotten great coverage on their network. This is the very first time I'm experiencing this with Verizon and so far it has been a nightmare. I followed everything that was on the return procedure and used the smart post return label and in the end, I'm the one that is being penalized for it. It's insane that Verizon won't do anything about it and keeps telling to try a FedEx claim or USPS claim. This is robbery, unfair, wrong and they shouldn't be allowed to do this to their customers. I will continue to fight this because I know for a fact that I returned that iPhone in that box; which is now currently active since May 11 on someone else's account. So, please anybody who can help me out regarding this matter; I would greatly appreciate it.
The last option I can think of is to take this up to court and hire a lawyer. I don't want to leave Verizon but if it comes down to it, I guess I will have to. This is wrong and I asked everyone who can help me to please do so. Sorry for my rant, but I have done everything that I can do to resolve this issue but it has gotten me nowhere. It's just unbelievable and sad how Verizon could treat their customers like this, get away with it and not even help.
Thanks Verizon wireless for shafting a loyal customer. Loyalty goes both ways, I guess with Verizon it's only 1 way.

Tmobile did the exact same thing to me. So that is customer service at work in general. Nice try though lol.
To the OP
I see you said You paid for shipping, did you Insure it? Claim insurance on it. If you did not, It may not be Verizon or your fault in the sense of the phone not making it to the warehouse. There are people out in the postal world that will steal phones that are not insured. It could have been a Verizon employee, i suppose.
But, if this was to be a bought in court, if you shipped it with out insurance, sadly your at fault.
Do you still have the Serial number of your old phone? If so, you should be able to track where your phone is (if it is reported as a defect/damaged) If so, you may be able to use that as proof. If it does not show up as a defect or what ever they determine use as a loss, then you know it did not make it to the warehouse to be checked in. I would suspect Apple or Verizon could tell you what the Serial number came up as.

Delayed text messages and voicemail notifications

Hi all,
I am really at my wit's end with this problem. For about a week and a half, I have been having a severe text message delay. My sent messages go out fine, and are received immediately, but I have been receiving messages anywhere from a few hours to a few days late. These messages are from both people on AT&T and otherwise. When the messages do come through, they come in bursts--one message right after the other as if they were all just sent. The only luck I have had in receiving my messages in a more timely fashion has been to keep turning off and turning back on my phone.
Additionally, I have been having similar issues receiving voicemail. Someone could leave me a voicemail in the morning and I won't even be aware there was a message until well into the evening. Again, turning off the phone and turning it back on is the only thing that seems to work.
I have spent countless hours on the phone with both AT&T and iPhone tech support over the past 4 days, and each day I am told "all set, the problem's fixed!", and yet it persists. I have already reset my phone, completely restored my phone, etc., etc. Also I have not changed locations recently (that might affect the service, for example), and this problems persists even when I have a full signal. Earlier today, AT&T support completely reset my voicemail, and that has not fixed the situation, either.
Please if anyone has any suggestions I would greatly appreciate it. AT&T seems to have no more options for me, and naturally they blame the phone, and iPhone support blames AT&T, and ultimately nothing is getting fixed.
Thank you for your help.

Text & voicemail are both carrier features, so I would lean more to the problem being on AT&T's side than your phone. Especially since you've indicated that you've done a restore. However, there are a couple of things left you can do:
1. Get a new sim card. Go to an AT&T store & have them replace your sim, they should not charge you for this.
2. If the problem still persists after replacing the sim, make an appointment at an Apple store. They have diagnostic equipment that can tell instantly if your phone has a hardware problem.

HT1476 It "charges" on the proper device and never actually charges and is now dead.

My iphone 4s, has the symbol of charging and I left it for an hour.... nothing, still dead. Two hours, three, etc, and at the end of a whole day, it still says its "charging" but the battery is in the red and will not turn on. Please help.
Also is there a way to check voicemail from another phone?

warranty will cover it. Did you try only by changing the power adapter or did you change both cable and power adapter?
if you did the latter, see this page: https://www.apple.com/support/iphone/repair/battery-power/
you'll be able to contact Apple Support from there.

WARNING: Full Backup option is NOT a full backup (you lose your older voicemails)

Just a warning out there for anyone upgrading phones or otherwise restoring from a back up. iTunes gives the option for either iCloud backup, which will "back up the most important data on your iPhone to iCloud", OR Computer Backup in which "a full backup of your iPhone will be stored on this computer".
A downside of the computer backup is that you have to plug in via wire. It is not a wireless option for backup. Frankly, that's not any bother. My phone sits each night at my desk anyhow to charge.
Another downside, however, that I discoverd today is that it is NOT A FULL BACKUP. It does not back up voicemail. Whether there is anything else it doesn't back up, I don't know. But it doesn't back up voicemails. How do I know? When I restored, I lost every voice mail older than 30 days (I'm an ATT&T user). That sweet message my 4-year-old left me. Gone. That client I needed to get back to even thought it's been a while. Gone.
I can't tell you how frustrating this is. Doesn't make it better when Apple tried to start blaming AT&T.
The Apple engineers have screwed this one up. Either allow the option for autobackups during a wired sync AND allow iCloud backup (rather than requiring you to select either or).. OR include visual voicemail backup as part of the full back up to the computer. In other words, make sure that "full back up" means "full". And if you can't do either of those, then don't use the word "full" when it's not a full back up. Include the caveat that you might lost voice mail if you don't do an iCloud back up.
Apple: fix this.
Consumers: Avoid this situation. Before switching phones, do the iCloud sync, then do a manual backup. That would have avoided this situation of losing voicemails. Now I know. Too late for me -- but hopefully not for you.

Apple blaming AT&T (as told to you by AT&T), and you believe AT&T that it's Apple's fault? Voice Mail is a service provided by your provider. Apple is not the provider - AT&T is. In the AT&T User Guide, they tell you how to permanently save your voicemails. They also say this:
4. YOUR RESPONSIBILITY TO RETRIEVE MESSAGES.
AT&T assumes no responsibility for
the deletion or failure to store or retrieve Voice Mail messages.
As described in Your Guide, your Service will retain only a
limited number of messages and will store messages only
for a limited number of days. AT&T retains the right, at AT&T’s
sole discretion and at any time, to change any
of the capacity limits on message exchange and st
orage. Accordingly, timely retrieval of
messages is your
responsibility.
FYI, here is a link to the AT&T Voice Mail User Guide:
https://www.vm.att.com/dchelp/EN/att_vm_user_guide.pdf
Apple is not to blame here - it is not Apple's job to keep your Voice Mails - it is AT&T's job. iTunes doesn't back up Voice Mail at all as indicated here:
http://support.apple.com/kb/ht4946
It backs up the Voice Mail password, but not the actual Voice Mail. If you only have 30 days - talk to AT&T....
Sorry you lost your 3-year old's message. That is really sad..... Just wanted you to know where the problem actually lies.
Cheers,
GB

Voicemail charges?

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