W510 is one day old and sucks more than my 3 year old computer

My Thinkpad W510 just arrived yesterday. Everything on it is great (it doesn't really suck as much as my title makes it seem) except for 2 very annoying things (three if you count one USB outlet not being recognized). From the very first startup, whenever I click on the start menu to bring up the list, it will stay open from anywhere to 1-2 seconds to 5-6 seconds before exiting to the desktop without me doing anything to cause it to do this... it happens EVERY time and it is extremely frustrating because I don't even have enough time to launch a program.
Secondly I went to open the Bluetooth program so that I could connect my phone to it and (SURPRISE!) whenever I was lucky enough to have the 5 - 6 seconds before the start menu closed automatically, I would click the Bluetooth program and NOTHING HAPPENS... Maybe I just don't know that the program file is there for decoration while there's some other way that you initiate your Bluetooth. In that case then the joke is on me... But the startup thing is still extremely annoying, and I know that isn't my misunderstanding of anything.
Can anyone help me out with this? Apparently Lenovo's technical support cannot since I called (since I got the extended 3 year warranty then I thought I might as well put it to use within the first 24 hours of owning the computer) and I had to really struggle to understand their techie's broken English, he obviously wasn't familiar with my computer's programming because when he told me to do certain things to get to a certain screen, nothing went the way he said it would. After about 10 minutes of him attempting to help me, he told me to intentionally prevent my computer from starting up properly, made it show me a ton of error screens, and then promptly ended the conversation, leaving me there to reboot and repair the errors...
Through the grapevine I've heard that Lenovo's computers are supposed to be some of the best on the market but this is my second computer with them (I wasn't very impressed with the first one) and I am just becoming less and less favorable of Lenovo as each problem occurs... Very frustrating. Could anyone help me with any of these problems?

Lenovo support (for me in Canada at least) is based in Atlanta, so I'm surprised you found a tech with bad English...
Your problems sound like windows problems, not hardware problems -- are you running XP or Windows7? If you google based on your OS, there are threads to be found on slowing down the start menu behaviors.

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W510 is one day old and sucks more than my 3 year old computer

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