"Watch what you want, when you want". Do me a favo...

Question

First time on the forum and oh how I wish I'd done my research on here before ordering a BT package. I wouldn't have touched this service with a barge pole if I knew then what I know now.
From day 1 "you dont have to be at home to receive your equipment,we'll leave it in a safe place for you". Yep,very safe. It was in the local sorting office. So a 2 hour wait for that to open and a 6 mile round trip to collect.
So now we're up and running except no On Demand (the reason I opted for Bt).OK online help says it can take up to ten days to "stabilise",but meantime just pay for it and shut up. If I had switched electricty supplier would I be expected to pay for ten days before I could switch a light on? I think not.
Four days in I decide to call technical help who go through all the checks I have previously done, no joy there. Operator thinks I could benefit from a bb accelerator contradicting the online help as I have no extensions and my hub is straight in to the master socket. She thinks maybe its best I wait ten days.
Second operator thinks maybe I should wait ten days. He finally  gets a grip of what I'm telling him and organises an engineer.
Four days later an engineer appears. He says only eight days have passed maybe its best I wait......you get my drift?
Now we're talking. He has a brand new hub and V+ box. This should do the trick he says. Hmmm, it did for all of 5 minutes. Oh maybe its not the magic ten days after all he thinks, its an external fault and he's not that type of engineer but he'll do his best and pass on the message, hopefully I should hear something within 48 hours.
 Has anyone on the forum managed to cancel without penalty? How can it possibly be legal for BT to take money from me and provide nothing?

Answer 1

Two hours later. These are the results. Alas no change in the On demand.
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download  Speed
2525 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 2525 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 7150 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
1016 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1016 Kbps
 For your connection, the acceptable range of speeds is 576-600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 600 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.