WCS - Guest User Creation

Hello. I have a question related to the Lobby Ambassador login in WCS and creating user accounts in an environment using a guest Anchor controller. Specifically, if a 'lobby ambassador' is logged into WCS from 2 timezones away (anchor is in same location as WCS) creating a user, they will see the local time of the WCS (for start/stop times), correct? Is there a way to make it present the local time to the lobby ambassador so they don't have to figure out the correct start/stop times for their location?
Hopefully this question makes sense.
Thank you for your time and assistance,
Jeff

Lobby admins created guest users are always in the WCS timezone. If controllers are in another timezone, the lobby admin needs to adjust the time accordingly while creating guest users.

Similar Messages

Disabling the unlimited Lifetime option in Cisco WCS Guest User Creation

Is there a way to disable the unlimited Lifetime option in Cisco WCS Guest User Add/Schedule tab.If i make those fields uneditable, it just takes out the option to schedule any meetings in future.Using Cisco WCS version 7.0.220.0.

i'm also searching for an solution to disable the unlimited lifetime button for the Lobby Ambassador.
could it that Cisco introduces this maybe a future release?
couldn't be that there are only few people who are disappointed with this solution.
My Customer is thinking now that cisco isn't the right solution for him.

Scheduling WCS Guest User Accounts

Hi all,
I am question concerning scheduling WCS guest user accounts. I would appreciate having opportunity to schedule WCS guest account as a lobby ambassador. I know it is possible to do that but only in case that you allow (as administrator) for the user "lobby ambassador" set up "lifetime" to unlimited. If you set up a limited lifetime in "Defaults for creating Guest User accounts", the lobby ambassador is not able to schedule WCS guest account because this options is missing.
Is it possible to do that without this restriction?
The second issue is the email which consists of the guest user account credentials. Each time the scheduled time comes up, the guest user account credentials are emailed to the specified email address.
Is it possible to send the credentials right after creating the guest user account and not when the scheduled time comes up which can be a week later?
Jozef

No this should not be done because, the credentials are pushed by WCS to the controller only when the time comes.
Once the WLC confirms the user is created, then WCS goes ahead and send you the credentials.
Technically this could be added to WCS, it would be a PERs : Personnal Enhancement Request to be filed from your System Engineer, Account / Sales team

WCS 4.1.91 Guest User creation error

When I try to add a guest user using my LobbyAmbassador operator account, I consistently get an error stating "End date can not be older than start date".
The user is a limited life time, and we are trying to set end time using calendar, setting life to 48 hours basically. Just this week I upgraded to WCS4.1.91 and WLC4400's wo 4.1.185.0.
Thanks in advance for your help.

Hi Darcy,
It looks like you are hitting this bug;
CSCsi79726 Bug
Creating scheduled user - message confusing -end date
Symptom:Cannot create scheduled guest users with the lobby ambassador because of error "the end date cannot be older than the start date"
Conditions:version 4.1.83.0
Workaround:Upgrade to version 4.1.91.0
Further Problem Description:The creation is failing because
of the difference between the server and the client times. Initially user UI's
are populated by considering server times and user selections are evaluated
against client timings. The lifetime calculated is invalid because of
difference between client and the server timings.
It looks like WCS 4.1.91 was supposed to fix this issue, so if it is still happening you should really open a TAC case :(
Hope this helps!
Rob

Guest user creation via API

I think I read somewhere there is an API for creating guest users on a WCS/WLC.
I am looking for a way to intergrating the creation into a intranet page.
Can somebody confirm such API and maybe point to a place to find it?

That is great news.
I ende up sniffing the traffic from the WCS to the WLC with wireshark and saw the reuqiered SNMP OID's for making a guest user.
So I have made a little (ugly) perl script that make a guest user on the WLC, send a email to a sponsor and send a SMS via kannel.
Ugly, but its cover our need for now.
But a API will make life (and the perl script) alot nicer.
Thanks for the info.

Cisco WCS guest user expires after few days

1) Hardware we are using:
WCS version 6.0.196.
WLC version 6.0
2) Configuration steps we carried out:
We have created guest user using Lobby admin account having for accessing WLC which we are having in network. it works fine for some days but after that we have observed the particular guest user account status showing expired on WCS. Wanted to mention we have used Unlimited tab for life time while creating guest user account. The Account life time for guest user at the point of configuration was showing ( status -- Active, Account Lifetime -- Never Expire)
The document we followed.
http://www.cisco.com/en/US/docs/wireless/wcs/6.0/configuration/guide/6_0manag.html#wp1086189
3) Problem we are facing.
After some days(we are not sure about how many days) the guest users account shows "Expired"
4) Requirement.
Configuration of particular user with account life time as never exipre.
Regards,
Pramod.

During the point of problem from WCS logs I observed the "Guestuser Service" is giving problem, below is the error. The detailed log is attached herewith.
14:11:39.488 ERROR[general] [24] [GuestUserService] User does not belong to group 'Lobby Ambassador' or defaults are not set COMMON-11,LobbyAmbDefaults
The issue is associated with mentioned bug
CSCti79856
Symptom:
WCS deletes the Guest User Template when trying to de-provision it from a controller. Instead of deleting the guest user from the selected controllers, the user is removed from all controllers and the template deleted from WCS.
Conditions:
Using the delete functionality on the Guest User Template Page
After upgrading WCS version from 6.0.196.0 to 7.0.172.0 issue was resolved. Thanks..

Lobby Ambassador- Guest User Creation

Hi all,
I am currently implementing the use of the lobby ambassador for guest account creation, however I am looking to see if some features exist. I would like to be able to tie into AD to create lobby ambassador's to have further control of who can and cannot create guest accounts. I am also looking if there is a way to put restrictions on the time frame a guest account can remain active for when created by the lobby ambassador. An example of what I am trying to do is to not have a guest account created by an ambassador to go over a day for it's time frame.
Thanks in advance,
Chris

Yes and yes. From WCS you can pull the role for lobby admin and use that to create the group with the proper attributes.
Then on the WCS you build the template you want them to use. There you can create the restrictions of how long.
Steve
Sent from Cisco Technical Support iPhone App

WCS Guest User Credentials print

We encounter a minor but annoying issue when creating guest user accounts on our Wireless Control system.
Once a guest user is created our reception often faces the need to print the new guest user out on paper, when printing the system always print an extra blank page, which is just a wasted page.
As far as we can identify by viewing the source code for the Guest User Account Credentials page there is a parameter that causes this extra page to happened.
<p style="page-break-after: always;">
Since I doubt it will be something Cisco will spend a lot of resources on, I've been looking for the actual piece of code that creates this page in order to update the style sheet so it doesn’t produce this extra blank page, but so far without success.
Any one got a pointer to what scripts / files that handles this part ?
Note
This has been observed on WCS version 6.0.202.0 and 7.0.164.0
Any feedback is appriciated.

Hi Kayle
Yes thats an work around or just simple select what page to print during the print dialog.
This is one of those situation that you know the system has an anoying error but at the same time also knowing that its by no way critical.
I'll see if I cant report is as a bug and maybe it will be corrected in a furture release or maybe we have taken other means innto use before that.
Thanks for your reply.

Cutomization of Printing or E-mailing WCS Guest User Details

Is there any way that we can customise the text that is is printed as html or emailed. We would like to remove some field and add some text to the template that bring up the Guest User Detail page, however can't find how to proceed.
Also would it be possible to have the email sent look like the print version, email being sent as html instead of pure text
Thanx!

As far as I know and I have asked it also, it is not possible by default. Maybe with a look into the deep but that isn't supportet! :(
I would like have it too in the past where I used the wsc.
Sent from Cisco Technical Support iPhone App

WLC SNMP Guest User Creation

I have a system that I'm trying to tie into WLC (4.1 / 4.2) for wireless guest access. I would like to make it so that when someone creates an account in a registration system I can do a snmpset command to create the person an account on the WLC for wireless access. I have found the OID (.1.3.6.1.4.1.14179.2.5.10.1.1) but am unsure as to how to actually create an entry. Does anyone happen to have an example they can send my way as to how to create a guest user using snmp?
Thanks!

Okay so i honesty I got a lot of help from Brad Hanson on this, but to summarise....
-In Local Users are stored in the WLC.
-Once created the timer starts to tick, regards if the user is logged on or not.
-The Local Users can be listed by polling the OID positions:
.1.3.6.1.4.1.14179.2.5.10.1.1 (username)
.1.3.6.1.4.1.14179.2.5.10.1.2 (WLAN)
.1.3.6.1.4.1.14179.2.5.10.1.3 (password)
.1.3.6.1.4.1.14179.2.5.10.1.4 (description)
.1.3.6.1.4.1.14179.2.5.10.1.5 (time left) (100's of seconds)
Example command: snmpwalk -c READSTRING -C c IPADDRESS 1.3.6.1.4.1.14179.2.5.10.1
-The OID positions are unique by extending the OID using the ASCII value of the username specified and the number of characters in that user name
Example User 'Test' is 4 characters long and made up of ASCII 84 = T, 101 = e, 115 = s, 116 = t.
Therefore 'time left' for Test would be OID + ID = .1.3.6.1.4.1.14179.2.5.10.1.5.4.84.101.115.116
-When making a new account remotely user must construct the users name out of ASCII, count the number of characters and in a single SNMP commands set the first five parameters of the new account.
Example. Makes an account called 'z'.
snmpset -c WRITESTRING IPADDRESS .1.3.6.1.4.1.14179.2.5.10.1.24.1.122 i 4 .1.3.6.1.4.1.14179.2.5.10.1.1.1.122 s "z" .1.3.6.1.4.1.14179.2.5.10.1.2.1.122 i 5 .1.3.6.1.4.1.14179.2.5.10.1.3.1.122 s "z" .1.3.6.1.4.1.14179.2.5.10.1.4.1.122 s "maybe" .1.3.6.1.4.1.14179.2.5.10.1.4.1.122 s "z1" .1.3.6.1.4.1.14179.2.5.10.1.5.1.122 i 86400
Spot the '.24' OID is always set to integer 4… this asks the WLC to create a new account and the rest of the parameters are to follow.
-Once the new account is created the you must force it to a Guest Account by setting guest option to integer 1.
Example for user 'z' snmpset -c WRITESTRING IPADDRESS .1.3.6.1.4.1.9.9.515.2.3.1.1.2.1.122 i 1
-NB. Minimum time allowed to be set is 6000 = 60 seconds.
-To delete account OID '.24' to integer 6
Example for user 'z' snmpset -c WRITESTRING IPADDRESS .1.3.6.1.4.1.14179.2.5.10.1.24.1.122 i 6

Lobby Ambassador - WCS Logging of Guest Account Creation

Hello all,
If I am user "admin-ken" and I setup an guest user account "guestuser1" via the WCS controller templates > Guest User (which takes me into lobby ambassador), is there a log file that indicates that "admin-ken" had setup "guestuser1" guest account?
Many thx indeed,
Kind regards,
Ken

HiKen,
Hope all is well :)
Maybe this is what you are looking for;
Logging the Lobby Ambassador Activities
The following activities are logged for each lobby ambassador account:
â¢Lobby ambassador login: WCS logs the authentication operation results for all users.
â¢Guest user creation: When a lobby ambassador creates a guest user account, WCS logs the guest user name.
â¢Guest user deletion: When a lobby ambassador deletes the guest user account, WCS logs the deleted guest user name.
â¢Account updates: WCS logs the details of any updates made to the guest user account. For example, increasing the life time.
Follow these steps to view the lobby ambassador activities.
Note You must have superuser status to open this window.
Step 1 Log into the Navigator or WCS user interface as an administrator.
Step 2 Click Administration > AAA, then click Groups in the left sidebar menu to display the All Groups window.
Step 3 On the All Groups windows, click the Audit Trail icon for the lobby ambassador account you want to view. The Audit Trail window for the lobby ambassador displays.
This window enables you to view a list of lobby ambassador activities over time.
â¢User: User login name
â¢Operation: Type of operation audited
â¢Time: Time operation was audited
â¢Status: Success or failure
Step 4 To clear the audit trail, choose Clear Audit Trail from the Select a command drop-down menu and click GO.
http://www.cisco.com/en/US/docs/wireless/wcs/4.2/configuration/guide/wcsmanag.html#wp1076868
http://www.cisco.com/en/US/docs/wireless/technology/guest_access/technical/reference/4.1/GAccess_41.html#wp1001609
Hope this helps!
Rob

WCS 6 Guest User bulk creation

I am using the csv import feature to create guest ID's when I add a guest, but when I try to schedule a guest there is no option for importing a file. I would think that scheduling in advance would be more useful if you could do it in bulk. Is there a way to scedule users with a csv file?
Thanks,
Gene

There is currently no way to import via .csv for schedule guest users. You could open a PERS with your account team if it is a business need.

Problem when WCS creates user guest access on the WLCs

Hello,
In my Wireless network, I have two appliances WLC 5508 running version 7.0.116.0.
I have a WCS running version 7.0.172.0, deployed on a windows 2003 server.
I've imported the two WLCs in my WCS in order to centralize the monitoring and the configuration tasks.
Now I'm facing an issue when I want to create a guest user from the WCS, rather than creating this user access on each WLC.
The creation of the user account is working good, the replication is done on the both WLCs, but on one of my WLC the guest user account is deleted after one hour(around).
On the second WLC, the same user account remains during all its life time.
In attachment a screen shot of the advanced parameter of the guest user.
You can see that the user was created on the both WLC but is only active on one ... and unfortunately the wrong because the AP is associated with the other WLC.
Any idea about this issue?
By advance thanks.

Thank you for sharing the info. I am glad that your issue is now fixed
Sent from Cisco Technical Support iPad App

WCS - Lobby Ambassador users don't see each other's guest users

Hi, we currently have the problem with WCS 5.2 that a user of the group "Lobby Ambassador" cannot see guest users that have been created by another user of that group. The user can only see his own created guest users. All are in the same virtual domain which is the root-domain.
I believe this behaviour was not this way in previous versions, here all guest users were visible to all Lobby Ambassador users.
I couldn't find any hint in the documentation about this.
Is this simply a change in behaviour (works as designed) or is this maybe a bug?

You will get this error:
Error(s): You must correct the following error(s) before proceeding:
Error:A Guest User account with the name ''lobby user'' has already been created by you or another WCS Lobby Ambassador user. Please choose a different User Name for this Guest account.

Some programs crash but not in safe mode or for guest user

Hoping that some talented and kind Mac wizard will help me solve a bizarre problem: Some but not all of my programs have started crashing immediately upon launch, but not in safe mode, nor when I log in as a guest user.
The problem began on February 5th, right after I installed an update to my OS (bringing it up to version 10.7.3), which included an update to the firmware for my computer, a Mac mini from mid-2010. The programs that began crashing upon launch *may* be those that were open at that time, but I can’t be sure. They include Adobe Reader, Picasa, Word for Mac, and a sweet little utility called uCalendarX.
Specifically what happens with, say, uCalendarX, is this: After I launch it, nothing appears on screen for a few seconds, and then comes a message that it is trying restore its windows, with a choice of whether to attempt restoring them or not. After a few more seconds comes the news that it has quit unexpectedly. The first several dozen lines of the crash log appear at the end of this posting.
So far my troubleshooting has revealed the following:
(a) When I reboot in safe mode, the programs that crash now work normally.
(b) When I boot the usual way but log on a guest user, the programs that crash now work normally.
(c) Fully emptying the trash made no difference.
(d) The problem was not solved by restoring my hard drive (via Time Machine) to its state the day before I downloaded that update to the OS and the firmware. (This was a drastic step, the intervention of last resort, and I was sure it would work. But no. Perhaps I did not go back far enough for the restoration.)
(e) Deleting the plist files and plist.lockfiles made no difference.
(f) Deleting the files for the app under Saved Application States made no difference.
(g) Disabing the user’s font cache (as happens in safe mode) made no difference.
(h) Uninstalling Adobe Reader, emptying the trash, downloading the latest version, and installing that made no difference – this latest version newly installed continues to crash (but not for a guest user, nor for me, the administrator, in safe mode).
(i ) Repairing permissions on the hard drive made no difference.
I will be mighty grateful for a solution to this perplexing, vexing problem!
B.t.w., I don’t know Unix but was able to do all those (fruitless) interventions listed above.
Gordon Bear
Ramsey NJ U S A
The log from one of the many crashes of uCalendarX begins as follows:
Process:         uCalendarX [750]
Path:            /Applications/uCalendarX 3.2.3/uCalendarX 3-2-3.app/Contents/MacOS/uCalendarX
Identifier:      com.riuz.ucalendarx
Version:         3.2.3 (3.2.3)
Code Type:       X86 (Native)
Parent Process: launchd [289]
Date/Time:       2012-02-20 00:38:48.931 -0500
OS Version:      Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report:          2463 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 30 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      0CA8DA26-8927-4AC3-B35F-3B2E9FD65A8E
Crashed Thread: 4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000008bcc45ab
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x8bcc45ab:
     CoreServices           0000000004fd0000-00000000051ee000 [ 2168K] rw-/rwx SM=COW
-->
     __TEXT                 000000008fe52000-000000008fe85000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc[750]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x920136e6 __open + 10
1   libFontParser.dylib               0x9cc5b403 TFileDescriptorContext::TFileDescriptorContext(char const*) + 77
2   libFontParser.dylib               0x9cc5b1c5 TFileDataReference::TFileDataReference(char const*) + 65
3   libFontParser.dylib               0x9cc5b056 TFileDataSurrogate::TFileDataSurrogate(char const*, bool) + 136
4   libFontParser.dylib               0x9cc59af3 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2581
5   libFontParser.dylib               0x9cc58a7a FPFontCreateFontsWithPath + 193
6   libCGXType.A.dylib                0x950164b0 create_private_data_with_path + 26
7   com.apple.CoreGraphics            0x95349ecf CGFontCreateFontsWithPath + 33
8   com.apple.CoreGraphics            0x95349b09 CGFontCreateFontsWithURL + 442
9   com.apple.CoreText                0x90e1c1aa TCGFont::TCGFont(__CFURL const*, bool) + 90
10 com.apple.CoreText                0x90e1bfb2 TCGFontCache::CopyFont(__CFURL const*) const + 92
11 com.apple.CoreText                0x90e1be6c TBaseFont::CopyNativeFont() const + 50
12 com.apple.CoreText                0x90e1bd6f TTableStore::CopyTable(unsigned int, TCFRetained<__CFData const*>&) + 81
13 com.apple.CoreText                0x90e1bade TBaseFont::CopyTable(unsigned int) const + 72
14 com.apple.CoreText                0x90e1ba0f TcmapTable::TcmapTable(TBaseFont const&) + 31
15 com.apple.CoreText                0x90e1b8fd TBaseFont::GetGlyphsForCharacterRange(CFRange, unsigned short*) const + 27
16 com.apple.CoreText                0x90e1b79b TASCIIDataCache::TASCIIDataCache(TBaseFont const*) + 83
17 com.apple.CoreText                0x90e1b70f TBaseFont::CreateASCIIDataCache() const + 47
18 com.apple.CoreText                0x90e1b690 TFont::InitAdvanceCache() const + 42
19 com.apple.CoreText                0x90e1b4ad TASCIIEncoder::Encode() + 45
20 com.apple.CoreText                0x90e4433f TGlyphEncoder::EncodeChars(CFRange, TAttributes const&, TGlyphList<TDeletedGlyphIndex>&, TGlyphEncoder::Fallbacks) + 925
21 com.apple.CoreText                0x90e19ff6 TTypesetterAttrString::Initialize(__CFAttributedString const*) + 322
22 com.apple.CoreText                0x90e19b9d CTLineCreateWithAttributedString + 47
23 com.apple.HIToolbox               0x963d2b2d TCoreTextEngine::LayoutSingleLine(THIThemeTextInfo*, float) + 23
24 com.apple.HIToolbox               0x963d2a9a TCoreTextEngine::Layout(THIThemeTextInfo*, float, float, TextLayoutType) + 64
25 com.apple.HIToolbox               0x963ad2c9 TCoreTextEngine::VerifyLayout(THIThemeTextInfo*, float, float, LayoutIntent) + 309
26 com.apple.HIToolbox               0x96410b0a TCoreTextEngine::GetThemeTextDimensions(float, THIThemeTextInfo*, float*, float*, float*) + 54
27 com.apple.HIToolbox               0x9640fc51 DataEngine::GetTextDimensions(void const*, float, HIThemeTextInfo*, float*, float*, float*) + 283
28 com.apple.HIToolbox               0x963d1fc5 HIThemeGetTextDimensions + 187
29 com.apple.HIToolbox               0x963d1ca3 HIMenuBarView::MeasureMenuTitle(MenuData*, unsigned char, float*, int, unsigned char*) + 451
30 com.apple.HIToolbox               0x963d1a49 HIMenuBarView::MeasureAppMenus() + 261
31 com.apple.HIToolbox               0x963abb5d HIMenuBarView::EnsureBarLayout() + 489
32 com.apple.HIToolbox               0x963ab152 HIMenuBarView::DrawSelf(short, __HIShape const*, CGContext*) + 520
33 com.apple.HIToolbox               0x963aac22 HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 86
34 com.apple.HIToolbox               0x963aaa42 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 124
35 com.apple.HIToolbox               0x964395c7 HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 755
36 com.apple.HIToolbox               0x964398b9 HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1509
37 com.apple.HIToolbox               0x9643a86b HIView::DrawComposited(short, OpaqueGrafPtr*, __HIShape const*, unsigned long, HIView*, CGContext*) + 1227
38 com.apple.HIToolbox               0x9643a9b3 HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 81
39 com.apple.HIToolbox               0x9643ad7b HIView::Render(unsigned long, CGContext*) + 45
40 com.apple.HIToolbox               0x963d084f WindowData::PrepareForVisibility() + 137
41 com.apple.HIToolbox               0x963cf893 _ShowHideWindows + 355
42 com.apple.HIToolbox               0x963cf728 ShowHide + 44
43 com.apple.HIToolbox               0x96399b09 _GetMenuBarWindow + 872
44 com.apple.HIToolbox               0x96399765 GetMenuBarView(MenuData*, unsigned char) + 74
45 com.apple.HIToolbox               0x963a2f3a MBarMenuRgn + 26
46 com.apple.HIToolbox               0x963a2d27 _ZL7ShowBar21MenuBarAnimationStylehhh + 281
47 com.apple.HIToolbox               0x963cd42a _ZL21UpdateAggregateUIMode21MenuBarAnimationStylehh + 772
48 com.apple.HIToolbox               0x963e38e5 ShowMenuBar + 163
49 com.apple.AppKit                  0x001a9cad -[NSApplication finishLaunching] + 1331
50 com.apple.AppKit                  0x001a9374 -[NSApplication run] + 142
51 com.apple.AppKit                  0x0043d261 NSApplicationMain + 1054
52 com.riuz.ucalendarx               0x00001eea _start + 216
53 com.riuz.ucalendarx               0x00001e11 start + 4

Thanks for thinking about my problem. I've already experimented with creating a new user, a co-administrator. The programs don't crash when that account is running, just as they don't crash when the guest-user's account runs. So it seems that the problem is limited to the default user's account, which is the one that was running when I installed the updates to the OS and the firmware. Another clue is that the programs that crash as soon as they are launched are *probably* the ones that were open at that time in that account. Yet deleting Saved Application States does not keep the programs from crashing when next launched.
So the mystery continues, but these additional facts will help with the diagnosis, I hope.
Thanks again for your suggestion.
Gordon

WCS - Guest User Creation

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