We are using SAP SRM to punch out external catalogs. Firefox version 3.5 and below works fine and the items from the catalogs are brought back to SRM .But when we use version 3.6.12 the items are not getting transferred back to SRM from the Catalogs.

SRM is a procurement system from SAP which we use to purchase goods and service. We have external catalogs like officemax, cdw etc which we punchout the items and bring it to SRM for ordering.
When we use firefox version 3.5 and below the items which we add from the Catalogs are correctly brought back to SRM for us to order. But when we use versions 3.6.12 the items are not brought back to SRM.
Internet Explorer 7 and 8 works fine. Is there anyway you can help us.
Thanks
Jayant

Hi,
Firstly I would suggest you to upgrade your database from Oracle Release 11.2.0.1.0 to Oracle Release 11.2.0.2 . This is the recommended Oracle 11g database version  for SAP solutions. Many of your problem will get resolved with it.
Question 1:
So my first question would be is there any other suggestions besides adjusting the mentioned parameter above in order to ensure that no work processors going into hang state due to RFCs' occupying it as this issue always happens at the end of the month only when there are massive users accessing it.
For immediate resolution the approach you have followed is correct viz limiting number of dialog processes for RFC. Secondly you need to analyze why RFC processing takes so much time. You need check which programs are getting executed by those RFC.
Generate EarlyWatch report for more detailed view
Question 2:
My second question is what went wrong with the libttsh11.so file. How could it be 0 size in PRD when no signs of changes had happen to the PRD system. Is this a proven Oracle Bug or something else since I have never encountered anything like this before.
The libttsh11.so library cannot be found in the related directory.
Cause
The file system is mounted using CIO option, but per Note 257338.1 Direct I/O (DIO) and Concurrent I/O (CIO) on AIX 5L, an ORACLE_HOME on a filesystem mounted with "cio" option is not supported.
Such a configuration will cause, installation, relinking and other unexpected problems.
Solution
Disable the CIO option on the filesystem.
References
NOTE:257338.1 - Direct I/O (DIO) and Concurrent I/O (CIO) on AIX 5L
Hope this helps.
Regards,
Deepak Kori

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