"We could not complete your itunes store request. The network connection could not be established. There was an error in the itunes store. Please try again later."
When I try to open the home page in my Itunes I get the message "we could not complete your itunes store request. The network connection is not be established. There was an error in the itunes store. Please try again later." It had been working just fine, in fact I had just purchased a song & edited my itunes account. Could changing the name on my account have cause the error message or is something else going on? This is a brand new computer.
I've got an Apple ID problem, too. All of the sudden in the midnight between August 31st and September 1st, the new apps I picked up on the App Store hung forever 'Waiting..' in my iPhone and never turned 'Loading'. When a substantial amont of time had passed, they reported, they 'could not connect to the App Store' and .. disappeared! Well what they told was not perfectly true because I could however connect to the store as I could browse and pick the apps, but the apps just didn't load. I tried to log into my account in iTunes on my Windows 7 laptop, too, and there got exactly the message in the topic title.
It appeared later my Apple ID did not completely fail because when I switched from my home WiFi to the phone 3G, everything worked just as nothing happened. Logically, this intimated my WiFi had flaws. Or, some place between my WiFi router and Apple servers did, to be precise. My router was not to blame because I did no changes to it whatsoever.
All right, it is Saturday today and my ISP is running in unmanned mode meaning no hotline, but I call them on Monday unless the problem disappears by itself. I just wonder what I say, because from non-i-world point of view everything works well, and I know for sure guys in the ISP support don't own any i-stuff, (because they are all android fanatics) . I'm not telling them my Apple ID to let them reproduce the problem on their home equipment, which means I come almost totally proofless.
Similar Messages
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The required folder cannot be found. There was an error in the iTunes Store. Please try again later.
So this is the message I am getting in iTunes. This appears everytime I open the software. It also happens everytime I try to download new apps, films, music, etc. Stangely enough this does not happen with podcasts and iTunes U content.
This started happening after updating to Lion and adding a second hard disk instead of the DVD player. I also transfered my 'Users' folder away from my SSD boot disc into the new hard drive.
I've tried changing the iTunes media folder location and then reselecting my actual iTunes media folder. No success!
I've tried reinstalling iTunes, then upgraded to 10.6. No success!
I've tried deauthorizing the computer then authorizing again and I get this message:
"There was an error storing your authorization information on this computer. The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." No success!
I've contacted the Fast Lane Mac support. No one knew what was going on. And no email as promised. No success!
I've now run out of ideas... Any help is appreciated!Hi Lcoffin8,
Thanks for visiting Apple Support Communities.
See this article for additional information and steps that can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
Jeremy -
I'm running Leopard and whatever the latest iTunes is. Any help appreciated.
I've got an Apple ID problem, too. All of the sudden in the midnight between August 31st and September 1st, the new apps I picked up on the App Store hung forever 'Waiting..' in my iPhone and never turned 'Loading'. When a substantial amont of time had passed, they reported, they 'could not connect to the App Store' and .. disappeared! Well what they told was not perfectly true because I could however connect to the store as I could browse and pick the apps, but the apps just didn't load. I tried to log into my account in iTunes on my Windows 7 laptop, too, and there got exactly the message in the topic title.
It appeared later my Apple ID did not completely fail because when I switched from my home WiFi to the phone 3G, everything worked just as nothing happened. Logically, this intimated my WiFi had flaws. Or, some place between my WiFi router and Apple servers did, to be precise. My router was not to blame because I did no changes to it whatsoever.
All right, it is Saturday today and my ISP is running in unmanned mode meaning no hotline, but I call them on Monday unless the problem disappears by itself. I just wonder what I say, because from non-i-world point of view everything works well, and I know for sure guys in the ISP support don't own any i-stuff, (because they are all android fanatics) . I'm not telling them my Apple ID to let them reproduce the problem on their home equipment, which means I come almost totally proofless. -
...how do I resolve this issue? It's irritating for several reasons:
1) My new songs do not appear in match on my other devices because of this error
2) My itunes turns itself on automatically when it knows it needs to match; then the icon starts jumping up and down when the error occurs, distracting me from whatever I'm doing about ever 15 minutes at times.
3) I've paid for this. It's working so badly.Found a potential solution here:
https://discussions.apple.com/thread/4332757
Gsleeroy
Re: error 4002 in itunes match do you have a solution?
Sep 23, 2012 10:08 AM (in response to matracaelcan)
Hi All,
I had this problem today myself, and was frustrated repeatedly by the '4002' error.
I have literally just fixed the issue by doing the following steps:
1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
2: Return to the 'Store' tab and select 'Update Genius'
3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
4: iTunes Match will now go through the motions and should succeed!
I hope this helps -
Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
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I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?
Found a potential solution here:
https://discussions.apple.com/thread/4332757
Gsleeroy
Re: error 4002 in itunes match do you have a solution?
Sep 23, 2012 10:08 AM (in response to matracaelcan)
Hi All,
I had this problem today myself, and was frustrated repeatedly by the '4002' error.
I have literally just fixed the issue by doing the following steps:
1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
2: Return to the 'Store' tab and select 'Update Genius'
3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
4: iTunes Match will now go through the motions and should succeed!
I hope this helps -
I keep getting the following error messages on my Mac when I try to redeem a song code: "We could not complete your iTunes store request. The network connection could not be established. There was an error in the iTunes store, please try again later." and then, "We could not complete your iTunes Store request. An unknown error occurred (-50)."
Hello, constance132.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I could recommend when receiving error -50.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H. -
We could not complete your iTunes Store request. The network connection could not be established.
After receiving the above response, an additional error is displayed. We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later. I've received these responses for the past 3 hours. I'm also getting an error on my iPhone (Cannot connect to iTunes Store). Does anyone know what to do to resolve this issue? Thanks.
Been having this trouble all evening. I use iTunes Match at work so I can leave my external hard drive at home. As a guitar teacher, I rely on it for work. It's mildly comforting to see that others are experiencing this issue and that it's not a problem with my Macbook Pro. I hope Apple fixes this soon!
-
we could not complete your itunes store request. the network connection could not be established
Hello ,
you can try to sign out of your apple account then sign in again. -
i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start happening?
I don't know - but I am having the same problem and have not had any useful help from Apple Support. Everything they told be to do has been done and it hasn't fixed the problem.
-
Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
"We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
"There was an error in the iTunes Store. Please try again later."
I try later but then it keeps coming up. Please help!!!Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.
I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828 -
I am unable to purchase anything at the iTunes store with this computer. The message is:
"We could not complete your iTunes store request. An unknown error occurred (-1202).
There was an error in the iTunes store. please try again later."
I always need to go back to my older laptop to purchase anything.
Can anyone help?I get the error
we could not complete your itunes store request unknown error occurred 50
I use Win 7 ultimate with a fresh install of itunes. My Win 7 has never had a installation of itunes before.
I have tried disabling my firewall, but nothing changes. -
Please can someone help. I keep on getting this when I try and buy a song or upgrade my iPhone aps. I have got the latest iTunes on my 15" MacBook Pro with OS X 10.8.5 (12F37). Last week I changed my password on //appleid.apple.com I could the access my account in iTunes. I have tried to log on to my account / view my account in itunes / buy a song and tried upgrading my apps, but I can't do anything now. it is frustrating. Please, please, please can someone help. :-)
Unsure if this will help anyone but I had the same problem with the message always coming up when I tried to login: "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
What I couldn't understand was that I could log into iTunes online, but not through the iTunes app, becoming very frustrated I went to drastic measures to get everything working again - although I found this post after I had success.
To add to the issue, my iPhone (4S - iOS7) was visible on iTunes (latest version), but some of my apps had failed to sync (showing grey on my iPhone and being unable to delete them), causing further issues and adding to my frustrations....which attributed to the drastic measures posted below.
(You may want to try following the above posts before following my method)
**** Apple support provided me with an email containing many links, all of which didn't really help me, but I'll post anyway, just incase they assist someone else:
"Dear Luke,
Thank you for writing to iTunes Store Customer Support, my name is Indra and I'll be assisting to you with your concern.
I understand that you are unable to login to your iTunes store account and getting message that the iTunes Store is temporarily unavailable. I can imagine you must be eager to access your account and I will do my best to resolve this issue.
Luke, as an advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
I have verified that the iTunes Store is functioning and accepting connections. The issue could have been temporary, related to your internet connection, your local network, or your computer itself. If you’re still unable to connect, this article outlines some potential solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
These articles have helped other Windows users resolve connection issues:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:
Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
http://support.apple.com/kb/HT2292
If the articles above don't help you connect to the iTunes Store, I suggest testing to see if this issue occurs while you are signed in to a new user account on your computer. To learn how to create a new user account in your version of Windows, please read the article below for your operating system:
How to create and configure user accounts in Windows XP
http://support.microsoft.com/kb/279783
Windows Vista: Create a user account
http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account
Windows 7: Create a user account
http://windows.microsoft.com/en-us/Windows7/Create-a-user-account
Windows 8: Create a user account
http://windows.microsoft.com/en-us/windows-8/create-user-account
Once you are signed in to this new user account, open iTunes and try to connect to the iTunes Store. If you can connect without error, then you’ve identified that the issue is with the previous user account that you were using. You may want to consider adopting this new account as your user account and transferring your files from the old account to your new one.
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
I hope that the information provided above is helpful.
Thank you for contacting us and have a nice day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/"
But if the above doesn't work for you then you can follow my method...in the end, I perfomed the following actions which did work:
1). Uninstalled iTunes from my computer (via Control Panel > Programs & Features)
2). Located the iTunes folder containing media, Previous Libraries etc (normally located under your Music folder) and simply moved it to my desktop. (can't afford to delete)
3). Downloaded iTunes.
4). Plugged my iPhone into my laptop and moved all contents across to my desktop (photo's).
5). Restored my iPhone erasing ALL data (extreme but desperate measures were required) - you may want to back it up, but I personally didn't have anything that I couldn't afford to loose on it.
6). Set-up my iPhone (set language etc...) including iCloud, but did not plug it into my laptop.
7). Chose the following iPhone settings>
> iCloud - Contacts turned off
> Mail, Contacts, Calendars - iCloud Contacts turned off (same end result)
> iTunes & App Store - made sure I was logged in via Apple ID.
7). Closed Outlook.
8). Re-installed iTunes, saving it on the C:> default location.
9). Followed the normal iTunes install prompts, setting it up as new. (making sure I had NO apps or music - clean slate)
10). Plugged my iPhone into my laptop, waiting for it to appear as it normally does.
11). Checked for iOS updates and iTunes updates (all good)
12). Checked Sync Contacts with Outlook (opening Outlook at the same time) - Calendars I left to the iCloud
13). APPLY....once sync finally completed (this time SUCCESSFUL) I was able to click iTunes Store and LOG IN.....finally!
I probably didn't have to perform all 13 steps, but that's exactly what I did to get everything working again!
There is probably someone out there who will be able to explain why I couldn't login to iTunes, why many of my apps didn't load onto my iPhone correctly, why everything failed to sync and probably able to shorten the above 13 steps to a quick fix.... but for now, everything is finally working and my 48hrs of frustration has come to an stress free end!
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