Web graphic is not displayed the first time

Hi all
I have a strange issue with some users. The first time that they run the qry in the web, the chart is not diplayed, only is displayed a big "X" and the error msg is the msg below; but when they refresh, the chart is displayed ok.
How can I solve it?
Web application processing terminated
Diagnosis
The system had to terminate processing of the Web application.
The reason could be that the system was no longer able to find the Web application server session.
System Response
Processing the navigation step is not possible.
Procedure
Call up the Web Application again.
Note: Use the start URL and not the URL that is currently displayed in the Web Browser.
Procedure for System Administration
Notification Number BRAIN 278
Thanks in advance!

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