Web Report Viewer - Default Printer not picked up

Question

We have a web application that previews Crystal Reports and prints via ActiveX. The report is set to a printer called 'RICOHC4000Letters'.
The client side has another printer call 'RICOHC4000' with the same printer driver. And I understand that the ActiveX printing looks for the printer driver on the client side. So if you understand what I mean, the default printer when printing is set to 'RICOHC4000' instead of the one set on the report.
We are using Crystal Reports 2008 SP3, FP3.3.
Hope anyone can help or anyone has run in the same situation.
Thanks in advance.
Noel

Answer 1

Hi Noel,
If you search using here you'll find post on how to. Here's one part I used with a common dialog box to select the printer, note this is a Windows app:
private void btnSetPrinter_Click(object sender, System.EventArgs e)
     System.Drawing.Printing.PrintDocument pDoc = new System.Drawing.Printing.PrintDocument();
    CrystalDecisions.ReportAppServer.Controllers.PrintReportOptions rasPROpts = new CrystalDecisions.ReportAppServer.Controllers.PrintReportOptions();
    CrystalDecisions.ReportAppServer.ReportDefModel.PrintOptions MYPRTOpts = new CrystalDecisions.ReportAppServer.ReportDefModel.PrintOptions();
     if (rdoCurrent.Checked)
          pDoc.PrinterSettings.PrinterName = cboCurrentPrinters.Text;
        MYPRTOpts.PrinterName = cboCurrentPrinters.Text;
        MYPRTOpts.PaperSize = (CrPaperSizeEnum)
               pDoc.PrinterSettings.PaperSizes[cboCurrentPaperSizes.SelectedIndex].Kind;
        MYPRTOpts.PaperSource = (CrPaperSourceEnum)
               pDoc.PrinterSettings.PaperSources[cboCurrentPaperTrays.SelectedIndex].Kind;
          // added the below line to verify the changes work.
        MYPRTOpts.PaperOrientation = CrPaperOrientationEnum.crPaperOrientationLandscape;
        MYPRTOpts.PrinterDuplex = CrPrinterDuplexEnum.crPrinterDuplexVertical;
        MYPRTOpts.DissociatePageSizeAndPrinterPaperSize = true;
     else
          pDoc.PrinterSettings.PrinterName = cboDefaultPrinters.Text;
        MYPRTOpts.PrinterName = cboDefaultPrinters.Text;
        MYPRTOpts.PaperSize = (CrPaperSizeEnum)
               pDoc.PrinterSettings.PaperSizes[cboDefaultPaperSizes.SelectedIndex].Kind;
        MYPRTOpts.PaperSource = (CrPaperSourceEnum)
               pDoc.PrinterSettings.PaperSources[cboDefaultPaperTrays.SelectedIndex].Kind;
        MYPRTOpts.PrinterDuplex = CrPrinterDuplexEnum.crPrinterDuplexVertical;
        MYPRTOpts.DissociatePageSizeAndPrinterPaperSize = true;
    rptClientDoc.PrintOutputController.ModifyPrintOptions(MYPRTOpts);
     MessageBox.Show("Printer set.", "RAS", MessageBoxButtons.OK,MessageBoxIcon.Information );
     rptClientDoc.PrintOutputController.PrintReport(rasPROpts);
     MessageBox.Show("Printing report.", "RAS", MessageBoxButtons.OK,MessageBoxIcon.Information );
You can simply ignore that part and this should allow you to print. Also realize this is server side printing only. One option would be to export to PDF, stream that to the users PC and then they can print it locally.
Thank you
Don