WebPass communication to access server and identity server failing

Question

I have Identity server installed on Windows and WebPass on IIS web server. When I go to http://hostname:port/identity/oblix/ and http://hostname:port/access/oblix/the default page shows up. But when I click on the Identity System Console link, it Hangs. This behaviour has occured today although the things were working fine prior for a long time. I have checked the webpass logs but nothing specific to the problem is coming.

Answer 1

Hi Colin,
There is an activity on the server,as the processing goes on after entering credentials and there is no blank page. I have put on HTTP Headers
and there result is
POST /identity/oblix/apps/admin/bin/front_page_admin.cgi?pluginName=front_pageadmin&program=commonLogin&returnUrl=..%2F..%2F..%2F..%2F..%2Faccess%2Foblix%2Fapps%2Fadmin%2Fbin%2Ffront_page_admin.cgi%3FloginTry%3D1%26pluginName%3Dfrontpage_admin&backUrl=..%2F..%2F..%2F..%2F..%2Faccess%2Foblix%2Fapps%2Fadmin%2Fbin%2Ffront_page_admin.cgi HTTP/1.1
Accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, application/xaml+xml, application/vnd.ms-xpsdocument, application/x-ms-xbap, application/x-ms-application, */*
Referer: http://10.1.9.4/identity/oblix/apps/admin/bin/front_page_admin.cgi?program=commonLogin&returnUrl=..%2F..%2F..%2F..%2F..%2Faccess%2Foblix%2Fapps%2Fadmin%2Fbin%2Ffront_page_admin.cgi%3FloginTry%3D1%26pluginName%3Dfrontpage_admin&backUrl=..%2F..%2F..%2F..%2F..%2Faccess%2Foblix%2Fapps%2Fadmin%2Fbin%2Ffront_page_admin.cgi
Accept-Language: en-us
Content-Type: application/x-www-form-urlencoded
UA-CPU: x86
Accept-Encoding: gzip, deflate
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; FDM; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Host: 10.1.9.4
Content-Length: 104
Connection: Keep-Alive
Cache-Control: no-cache
I have tried to access from different browsers and different machines,but the prblem remains same.