Were you hit with outrageous overage charges a few months into your contract with no alerts?

I think Verizon is holding alerts to try to up-sell clients to a more expensive data plan when they call about overage charges. Gathering info for FCC complaint. Please post your experience. We were hit with $180 overage charge without receiving a single alert that we were near (or over) our data limit even though we had signed up for alerts. Everyone I talked to at Verizon tried to sell me a bigger (more expensive) data plan instead of addressing the issue of their failure to alert. If you've had this issue, report it to the FCC and you'll get a response. I think there may be a play for a class action here.

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

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When using Windows MS Word, you can insert an object such as a video into your document - can anyone tell me how to do that with Pages on an iPad please? Thanks!

Hi
When I was a PC user, I could insert an object such as a video into my MS Word document - and it would appear as an icon, which when clicked, would begin to play the video.
I find that I cannot insert such videos/movies into my Pages document on my iPad, but maybe I am missing something, being new to the Apple way of doing things?:) Would appreciate any help, thanks!

"maybe I am missing something"
Maybe you are.
This forum/community is named "AppleWorks" because it is intended to discuss issues and techniques involving the now discontinued Apple productivity application AppleWorks.
Your question concerns Pages, and specifically, Pages for iOS, the version that runs on iPad (and other iOS devices).
Admittedly, the Pages for iOS community is difficult to locate. It's rolled in with the other iWork applications in a community named iWork for iOS, where you'll find several people willing and able to answer your question. The link will take you there.
Regards,
Barry

With the iPhone coming, what is the best way to get it only 7 months into my contract?

I don't really want to pay full price, which will probably run about $600. I was thinking about just adding an extra line, possibly, to my account and paying an extra $50/month, and switching the iPhone to my primary number. If I do that, maybe I can cancel the additional line after a few months and pay the fee? Considered the cancellation of the current line and paying the penalty, but I guess you have to wait 60 days before you establish service and I definitely don't want that.
How is everyone else going to get around this problem?

sookie1973 wrote:
I don't really want to pay full price, which will probably run about $600. I was thinking about just adding an extra line, possibly, to my account and paying an extra $50/month, and switching the iPhone to my primary number. If I do that, maybe I can cancel the additional line after a few months and pay the fee? Considered the cancellation of the current line and paying the penalty, but I guess you have to wait 60 days before you establish service and I definitely don't want that.
How is everyone else going to get around this problem?
The ETF on the second line plus the cost of the extra service will almost certainly make your proposal just as expensive as purchasing the phone outright.
At the 12 month mark, you should have one last annual upgrade coming, so I would wait for that. I also imagine that Verizon will be announcing a few iPhone upgrade promotions because of high demand for the device. So keep your eyes peeled and be ready to take advantage of any that apply to you. Chances are that sometime between now and your 12 month mark, you'll be able to get a subsidized iPhone.

Overage Charge for prior month on first bill

Got my first Verizon bill today and found something interesting. I was charged for going over my data for the prior month to the tune of $15 for a gig. Problem is, I've only had the phone for a month and there is no prior month on my account!
Or at least there shouldn't have been. Looks like my billing cycle started the day after I got the phone, so all the data from setting up my phone in store was overage. This is crap. Anyone else notice this?

That one day of the prior billing cycle was prorated based on the data plan you selected and divided by the number of days in the billing cycle.

Verizon Apps & Store to be Hitting the Long Lonely Road in Few Months!

When i read this it was with allot of enthusiasm, i was a little surprised at first that Verizon is ending the program but it ran it's course of two years an it's time to say Good by.. Shall we all say GOOD BY b33
Here are some links to this info: And for all great send off's there should be Fire Works...
http://www.droid-life.com/2012/11/05/verizon-shutting-the-doors-of-verizon-apps-next-year-we-say-its-about-time/
http://www.androidcentral.com/verizon-apps-shutting-down-march-2013
http://www.engadget.com/2012/11/05/verizon-app-store-closure/

Mine has Fireworks to give it a good send off sorry.. Brian

How can I cancel Revel? I'm getting messages from Adobe "Wow, those first 30 days flew by! This is just a friendly reminder that, starting today, you can import up to 50 photos or videos into your Revel account every month. " and I never signed up for thi

How do I cancel Revel? I never signed up for it! The online directions tell you to go to the shortcut on your desktop, but there isn't one on my PC and I couldn't find it under "My Programs".

Hi Stan,
Sometimes people sign up for a Revel account either through viewing a friend's account, or through Photoshop Elements, etc, not fully understanding what is occurring. We can delete your account from Revel if you so desire. That would stop the update messages. If you didn't really want a Revel account this would be a good solution.
Let me know.
Glenyse

I was penalized with overage charge for upgrading my plan online

I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept.
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question.
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.

Percula4 wrote:
I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept. This makes me question your logic. You want the amount you are charged to be pro-rated, but not the amount of minutes you are able to use? Say you start the month with the 700 minute plan and change half way thru to the 1400 minute plan. You want to only pay half of the cost of the 700 minute plan for the 1st half of the month and still use ALL of the minutes? You then want to pay half of the cost of the 1400 minute plan for the 2nd half of the month? After all, you are only on the 1400 minute plan for half of the month. I suppose you should also receive all of the 1400 minutes for the 2nd half of the month? That comes out to 2100 minutes for the price of half of the 700 minute plan + half of the price of the 1400 minute plan. Quite a deal you want there!
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question. When you do this online, you are able to choose to have the 1400 minute plan take effect at the BEGINNING of the CURRENT billing cycle, which would have prevented you from receiving the overage charge. It doesn't matter whether you do it online or with a representative over the phone/instore, you could have avoided the overage charge by starting the new plan at the BEGINNING of the CURRENT billing cycle(backdating).
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly. They don't penalize you for doing this online, as I have pointed out that you have the same choices whether it is online or via a CS rep. They will penalize you, though, if you make a choice which will result in overages.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.
Next time, if you are increasing your minute plan, just make sure that you have it backdated to avoid any overages. You can still do it online, though.

Problems with overage charges and making account changes on line

I have quite a bit of history involving my attempts to resolve the problem of catching my account before it goes over the minutes allowed and making the changes on line (to cut down on call volume) to change my account to raise the minutes allowed for that billing cycle. I was given one reason why it didn't work the first time (I didn't print out my confimation proving I made the changes - bit the bullet and paid those charges) and so the second time wanting to avoid the problem from the first time I made sure I printed out my confirmation. The confirmation had an effective date of change of 07/19/2012 the day I was informed I was nearing my allowed minutes. There were only 4 or 5 maximum days left in that billing cycle so I wanted to nip the problem in the bud and make the changes to my account to be made "that" day. My confirmation said the changes were effective 07/19/2012. In plently of time before that billing cycle ended. Again I was told I did something wrong. This time I'm holding my confirmation in my hand even as the person is telling me again I did it wrong. The purpose Verizon wants it's customers to use the available on-line option is to cut down on their call volume. I didn't go to school to get the knowledge apparantly needed to perform these particular tasks in a manner that is acceptable to Verizon. Has anyone else had problems with trying to fix their problems themselves using Verizons "helpfull" on-line choice?

I have an explanation for you by what was meant by "you did it wrong."
When you make a change effective the date you are requesting it and not at the start or end of your billing cycle, your minute usage for that month is pro-rated.
For example, you say you made a change, because you were nearing your allowance limit, on 7/19/2012 and wanted it effective that day with 5 days left in the billing cycle. Lets assume that your allowance is 700 minutes/month and you were at 675 minutes for that month(still under your monthly allowance). If you make a change effective with 5 days left in your billing cycle to the 1400 minute/month allowance, your allowance for the 1st 25 days of your cycle will have been pro-rated to (25/30) * 700 = 583 minutes. This would mean you would have already had an overage of 92 minutes for the 1st 25 days of the month. Additionally, you would have a pro-rated allowance to use the last 5 days of (5/30) * 1400 = 233 minutes. This is how the pro-rating works when you make a change effective during the middle of your billing cycle.
What you need to do next time to avoid these overage charges is to make the change effective at the beginning of your current billing cycle. So if you had made the change on 7/19/2012, but your billing cycle ended on 7/24/2012(5 days later), you should have made the change effective at the beginning of your current billing cycle, or 6/24/2012. This is called backdating the change. In this instance, you would have received a credit on you account for the cost of the 700 minute plan and been charged the full amount for the 1400 minute plan on your next bill, which I believe is a net additional charge of $10 and you would have had the use of 1400 minutes for throughout the entire month. In this example, you would not have had any overage with your 675 minutes during the 1st 25 days of your cycle and would have been able to use 725 minutes over the last 5 days of your billing cycle. This is much better than the overage charge you would receive with 92 overage minutes @ $0.45/minute = $41.40.
I hope this explains it.

Can I speak with someone that has some common sense? (Overage Charged)

My name is Nigel, I have been with Verizon Wireless for about 7 yrs. Last last month I seen that our minute usage was high and we were about to go over our monthly plan. I decided that it would be best to increase our plan to a higher allotment of minutes. Since I have been encouraged to take advantage of the online features that Verizon offers, I decided to change our plan using the website. In doing so, the website provided a "Retro" plan which I thought I selected. Apparently, there was a mistake and the wrong option was selected. Now, Verizon has charged me $150.00 in overage charges on top of my normal bill, and no one from Verizon seems to understand that I am not a Verizon Technician. Surely it is evident that my intent was obviously clear and that the error is a simple mistake which occurred. I am not sure if I was at fault or Verizon's systems are to blame for this issue, but at a minimum, Verizon should honor my original request and retro the bill thus reducing/removing the overage charges.
As soon as I became aware of this issue I called Customer Service. As of now, I have spent over 3hrs on the phone explaining the situation to different supervisors, and I have even requested to speak to their higher-ups. Currently, I have waited for 72 hours without a returned call. I have yet to resolve this issue.
I am considering changing phone carriers, but now I have a penalty if I leave, what is the fair thing to do? Why won't someone with common business sense call me back? This company is Mickey Mouse!
Please have Ivan Seidenberg or the current CDO call me on the 8164 number.
Thank you,
Nigel

2Cool4School,
The fundamental business practice for a telecommunication vender is to recognize and acknowledge system related errors. In this case, Verizon is liabile for systems errors that disadvantages it customers. After speaking with several Verizon employees, including supervisors, the systematic flaw inherent with their web based services and its possible error ratio has not been acknowledged. Furthermore, nothing is absolute and it is possible that this error was not cause due to any fault of my own. Thus, Verizon should understand their accountability in the matter. I guarantee that Ivan Seidenberg is interested in learning about this matter which could turn into a potential turn class-action lawsuit.
Nigel
<< Comments edited to remove personal attacks and provocation >>
Message was edited by: Verizon Moderator

HT2105 When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it

When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it bad?

iTunes credits are, for example, if you download a song from the store and it's found to be corrupt - if the track can't be fixed then iTunes support will tend to give you a song credit for a free download.
When you purchase music from the store then any credits that you have will be used first, then any balance that you have (e.g. from iTunes gift cards or allowances), and any remaining amount will be taken from your credit card.

Sorry, Flagfox has encountered a problem. Please copy the report below and post it on our forums with a detailed explanation of what you were doing at the time so we can attempt to fix your issue. (English please) Flagfox version null (missing IPDB!)

Sorry, Flagfox has encountered a problem. Please copy the report below and post it on our forums with a detailed explanation of what you were doing at the time so we can attempt to fix your issue. (English please)
Flagfox version null (missing IPDB!)
ERROR MESSAGE: Fatal Flagfox startup error!
EXCEPTION THROWN: TypeError: ExtensionManager.getItemForID(id) is null
STACK TRACE: startup()@file:///C:/Documents%20and%20Settings/Vanessa%20Ecret/Programdata/Mozilla/Firefox/Profiles/9eyewkfc.default/extensions/%7B1018e4d6-728f-4b20-ad56-37578a4de76b%7D/chrome/flagfox/modules/flagfox.jsm:40
([object ChromeWindow])@file:///C:/Documents%20and%20Settings/Vanessa%20Ecret/Programdata/Mozilla/Firefox/Profiles/9eyewkfc.default/extensions/%7B1018e4d6-728f-4b20-ad56-37578a4de76b%7D/chrome/flagfox/modules/flagfox.jsm:160
Flagfox_loadForThisWindow([object Event])@chrome://flagfox/content/overlay.xul:16
BROWSER: Mozilla Firefox 3.6.6/20100625231939 (Gecko 1.9.2.6/20100625231939) using locale en-US on WINNT x86-msvc
This error and a Flagfox preferences dump has been sent to Tools -> Error Console. Please report this and any related errors so we can investigate your problem. Conversely, if you don't report this then it probably won't get fixed.
== i was update

Sorry, the Flagfox extension has encountered a problem. The following error output and a Flagfox preferences dump has been sent to Tools -> Error Console.
FLAGFOX VERSION: 4.1.x (missing IPDB!)
ERROR MESSAGE: Fatal Flagfox startup error!
EXCEPTION THROWN: TypeError: addon is null
STACK TRACE:
(null)@resource://flagfox/flagfox.jsm:70
safeCall((function (addon) {try {FlagfoxVersion = addon.version;var ip4db = addon.getResourceURI(IPv4DBfilename).QueryInterface(Components.interfaces.nsIFileURL).file;var ip6db = addon.getResourceURI(IPv6DBfilename).QueryInterface(Components.interfaces.nsIFileURL).file;ipdb.init(ip4db, ip6db);checkIPDBage();ready = true;} catch (e) {handleStartupError(e);}}),null)@resource://gre/modules/AddonManager.jsm:48
([object Object])@resource://gre/modules/AddonManager.jsm:897
AOC_callNext()@resource://gre/modules/AddonManager.jsm:118
(null)@resource://gre/modules/AddonManager.jsm:892
PL_getAddon("{1018e4d6-728f-4b20-ad56-37578a4de76b}",(function (aAddon) {if (aAddon) {safeCall(aCallback, aAddon);} else {aCaller.callNext();}}))@resource:///modules/PluginProvider.jsm:79
callProvider([object Object],"getAddonByID",null,"{1018e4d6-728f-4b20-ad56-37578a4de76b}",(function (aAddon) {if (aAddon) {safeCall(aCallback, aAddon);} else {aCaller.callNext();}}))@resource://gre/modules/AddonManager.jsm:76
([object Object],[object Object])@resource://gre/modules/AddonManager.jsm:888
AOC_callNext()@resource://gre/modules/AddonManager.jsm:124
(null)@resource://gre/modules/AddonManager.jsm:892
(null)@resource:///modules/XPIProvider.jsm:3047
([object Array])@resource:///modules/XPIProvider.jsm:4864
(0)@resource:///modules/XPIProvider.jsm:3867
BROWSER: Mozilla Firefox 7.0.1 (Gecko 7.0.1 / 20110928134238)
OS: Windows NT 6.1 (WINNT x86-msvc windows)
LOCALE: en-us content / en-us UI / en-us OS
Select and copy the error report above. In order to fix this problem for you and others, please read and follow the troubleshooting and bug reporting instructions on the Flagfox support forums. Please post an abundance of information with any error reports, namely what you were doing at the time that may have triggered this. (English please)

What car charger can you use with ipad w/ retina display?

what car charger can you us with ipad w/ retina display?

Car Charger
http://store.apple.com/sg/product/HB269ZM/A/belkin-car-charger-with-lightning-to -usb-cable?fnode=3c
http://store.apple.com/sg/product/HB152VC/A/belkin-car-charger-with-lightning-co nnector?fnode=3c

One question I am looking for help with is, when you hit the history button I want my last fifty pages to show up instead of just fifteen. Is it possible to

one question I am looking for help with is, when you hit the history button I want my last fifty pages to show up instead of just fifteen. Is it possible to change that setting?
TY

The History menu can only show that fixed maximum of 15 as that is hard coded.
Maybe this extension helps:
*History Submenus Ⅱ: https://addons.mozilla.org/firefox/addon/history-submenus-2/

Why I got this email if I didn't schedule any storage plan ? This is the email I got; On 10/07/2013 you are scheduled to be charged $20.00 for your 10 GB iCloud storage plan, but there is a problem with your payment information, Can someone help me

Why I got this email if I didn't schedule any storage plan ? This is the email I got;
On 10/07/2013 you are scheduled to be charged $20.00 for your 10 GB iCloud storage plan, but there is a problem with your payment information, Can someone help me ? I don't want to be charge for something I don't want to buy.

You may want to do couple things
1. cancel auto renewal for icloud - instructions here -under downgrade storage
http://support.apple.com/kb/HT4874
2. change your payment info in itunes, to either none or other payment method - instructions here
http://support.apple.com/kb/ht1918

While updating Apple TV now unit is locked up. Tried resetting with remote no help. Connected to iTunes Apple TV comes up to reset but when you hit reset fails and said it can't find any apple tv

While updating Apple TV now unit is locked up. Tried resetting with remote no help. Connected to iTunes Apple TV comes up to reset but when you hit reset fails and said it can't find any apple tv

Dear Brian:
Create a Play List in iTunes.
Control-Click and open "Export" in the highlighted Playlist in iTunes.
With "Export" opened:
1. Click on "Format" and choose "M3U";
2. In "Save As" name your "WhatEverNamePlaylist.m3u"; and
3. In "Where" tell the program where to send your "WhatEverNamePlaylist.m3u".
You are done creating the Playlist.m3u in iTunes.
Open "Subsonic Web Page".
Left hand column open "Import playlist".
In "Import playlist" click "Choose File" and open the "WhatEverNamePlaylist.m3u"; you created in iTunes.
The "WhatEverNamePlaylist.m3u" should now occupy the space between "Choose File" and "OK".
Click "OK".
The file should now be in the "Playlist" on the left.

Were you hit with outrageous overage charges a few months into your contract with no alerts?

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