What do I do when I go to download the new version after deleting the old version and it keeps telling me to restart my computer but when I do it still won't install the new version?
My son installed a toolbar and I uninstalled it but it didn't disappear. A friend told me if I uninstall firefox and re install it, that the toolbar would be gone. I uninstalled firefox and went to reinstall it and it told me I had to restart to get rid of the old version completely, I restarted my computer and tried to install it again and it keeps coming up with the "you must restart your computer" thing. I have restarted my computer at least 20 times and it keeps happening and I cannot install firefox and its making me mad cause I hate using IE but if I can't figure it out I am going to be forced to use it instead of Firefox :(
If the toolbar installed something into the rest of the system, you will see an entry in the Control Panel in the software uninstall applet which should be removed. You might need to make a new profile if you cannot find an extension that has something to do with the toolbar.
http://kb.mozillazine.org/Uninstalling_toolbars
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my iPod nano g7 isn't showing up on iTunes although i plug it in. it shows on the computer but not on iTunes. also it won't sync , accept new songs and doesn't put on podcasts. it is new, i got it for christmas. PLEASE HELP
Hi avmary11,
If your are having issues with your iPod not being recognized by iTunes (but it is being recognized by the computer), you may find the following article helpful:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
Regards,
- Brenden -
I have purchases the OS X Mountain Lion on Apr 7 and it keep telling me to download I have gone though this 5 time. That i'm i doing wrong. it say it is installed But when i go to back to where my apps are it say to download and that is the only one that as it on there..Can you help..
The Mt Lion installer deletes itself from your Apps folder when it has finished the installation. It is available to download again should you ever need it, such as to install on one of your other qualifying Macs. You don't have to continue to download it and install, it's installed.
Is there something else going on? -
When I try to start my macbook it gives an error of Please restart your computer, but when i do this i get the same error. This occured after my macbook pro shut down (because of low battery) while it was installing some updates. Please Help?
Try reinstalling OS X. What version did you have installed? If it's Snow Leopard do this:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/. -
Hello there - how can I share my iTunes library between two users on the same computer? I put the library in a shared folder between both and have selected this library on both as well, but when I update iTunes with music etc it only appears on one?
Thank you Joe - I tried this but it's only showing a teensy amount of music - the stuff on the second users account as opposed to the giagntic library on the 'main' account. I actually went to a Genius Bar and they said that apple doesn't really want you to share music between accounts - parents don't want to hear their kids music etc. Which seemed strange, but it might be the case sadly Thanks anyway!
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iphone 4 is not recognized by itunes and is only on emergency mode, keeps telling me to connect to itunes but when I connect iphone to computer it does not recognize it
Did you try recovery mode? Hold down the home button as you connect it to iTunes. iTunes should pop up a window that says "iTunes has detected a device in recovery mode" and give you the option to restore.
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I was exporting one of my iMovie projects, and then iMovie suddenly froze. I restarted my computer but when I opened iMovie my project wasn't there anymore. I don't have time machine is there a way to get my project back? PLEASE HELP
If the system just Restarted on it's own, Shut down while you were working on something then started back up all those changes, edits, you had done in that app, document, are gone.
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i keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account
The receipt usually takes more time to receive. I got my receipt from about 7:00pm yesterday at about 10:00pm today.
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I'm using Firefox 17.0 and i tryed to install the latest. But i can't even install it because before it starts it says "Please Reboot to install OLDER version!" Help me! I also can't use the Firefox installed!
Um... I can't uninstall the current Firefox. It shows the same error it does trying to install newer/run FF! I've uploaded a picture of the error.
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Keep trying to reinstall itunes on my pc without success. Message keeps coming up saying Service "apple mobile device' (apple mobiledevice} failed to start. Verifyverify that you have sufficent privileges to start system services. What do I do?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I have my phone is I phone5 and I had an account iCloud but I deleted along time ago and I have no idea what was my email address or user name or password , and tried to open a new one on my phone it won't let me because it said it maxed out and u can open iCloud one time, I need to open a new account so I can safe my information,
I've never seen an error discribing "maxed out". Please type in the exact error message you are seeing so I can maybe assist you further.
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trying to download latest version to sync my new iphone 5 and it tells me i already have latest version 10.6.3
You need to buy a Mac OS X 10.6 DVD from the online Apple Store, install it, and run Software Update.
(78454) -
Please Help !!
Hey TYellowknee01,
Thanks for the question. I understand that you are experiencing issues with iTunes Authorization when syncing your devices. The following articles provide the most relevant troubleshooting:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M. -
Please help!! After installing OS X Maverick it told me to restart to fully update and now it keeps restarting and telling me that it has failed and to restart again, only to tell me again that it has failed and needs to restart. What should i do??
I went to the apple store and got my laptop looked over by a technician who then told me that the hard drive was broken, which was the reason why it was doing so. It's best to take it to the store and get a good decision on what's wrong with it and get the solution. I hope this helps.
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Have you tried restarting, resettng, and restoring as explained in the TS3281 article you attached?
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