What does this mean? Is my battery the problem or is the software an issue??

As you can see.....it is plugged in. It shows the top right battery icon at full, but you can clearly see it's not. This is one of the problems I've been trying to get sorted out. Holding the home and power buttons are not going to help me fix this. I don't want to restore. I did that a million times. Does this mean I need a completely new battery? It won't charge, it won't turn on without it being plugged in, and when I turn the phone off...the charging screen doesn't appear. When I plug it in, the phone just boots up. Are there others who have had this same problem? I doubt updating to the lastest ios would have caused this. Please help. Thanks.

Ok, so I turned on the battery percentage indicator. It said the battery is at 3%. I also unplugged the charger and for some reason it hasn't shut off like it usually does. Now, I am trying to drain the battery. I put on a video and it still hasn't went down to 2%.........this all seems very strange to me.

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